2022-2026 Honda Civic/CR-V/HR-V Wiper Motor Inop

What's Happening

American Honda Motor Co., Inc. (AHM) is currently investigating reports concerning the front wiper motors in certain 2022-2026 Honda Civic, 2023-2026 Honda CR-V, and 2023-2026 Honda HR-V vehicles. The primary complaint is that the "front wiper motors being inop," meaning they are not functioning. Additionally, the wipers may appear "misaligned when in the normal resting position."

This investigation, identified as a "Request for Visit: 2022-2026 Civic/CR-V/HR-V Front Wiper Motor Inop (ACTION REQUIRED)," aims to understand the root cause of this condition. AHM emphasizes that they wish to inspect affected vehicles prior to any repair attempts being made by dealerships.

Symptoms Owners May Notice

Owners of affected Honda Civic, CR-V, or HR-V models might observe that their "front wiper motors being inop," leading to non-functional windshield wipers. Another symptom is that the wipers may appear "misaligned when in the normal resting position." This issue specifically pertains to the Honda front wiper motor inop condition.

Important Conditions for Inspection

Honda is interested in inspecting vehicles ONLY if they meet specific criteria. It is crucial for owners and technicians to understand these conditions, as vehicles not meeting them will not be part of this particular investigation.

• The front motor wipers must be consistently inoperative (NO intermittent failures).
• A close-up photo must be captured showing the edge of the passenger wiper blade (part number 76630) to the cowl top (part number 74218).
• Previous replacements of the windshield, cowl top, and wipers are acceptable.
• The linkage between the motor and the passenger side wiper arm joint must NOT be damaged or disconnected.
• Abnormal or grinding front wiper motor noises are NOT accepted for this investigation.
• The vehicle must not have been involved in any front-end collisions.
• No repairs or disassembling of any parts related to this issue should have been attempted during the current visit.

These qualifiers ensure that the investigation focuses on specific failure modes for the Honda front wiper motor inop issue.

What Owners Should Do

If your 2022-2026 Honda Civic, 2023-2026 Honda CR-V, or 2023-2026 Honda HR-V exhibits the described symptoms and meets all the qualifiers listed above, you should contact your Honda dealership. The dealership's Technical Information & Support (TIS) department will need to be notified.

When contacting TIS, the dealership will need to provide specific information via email or phone call. This includes the vehicle's model year, model name, VIN, the current mileage, confirmation that the vehicle meets all seven qualifiers, and a close-up photo of the "front windshield wiper inop condition." The dealership will also need to provide their dealer number, your name, a best phone number, and the DPTS# (Dealer Parts and Technical Support number).

This is a "PRIORITY/ACTION REQUIRED" message from Honda, indicating the importance of identifying and reporting these specific vehicles for the ongoing investigation into the Honda front wiper motor inop problem.

Why This Investigation Matters

This investigation allows American Honda to gather critical data on the "front wiper motors being inop" condition. By inspecting vehicles that meet specific criteria before any repairs are attempted, Honda aims to fully understand the cause of this issue. This proactive approach helps the manufacturer develop effective solutions and potentially prevent future occurrences. Technicians who successfully identify and report qualifying vehicles are offered a VISA gift card as a gesture of appreciation for their assistance in this important data collection effort.

Source: NHTSA ID 11024881