2023-2025 Honda Civic, CR-V, Pilot Rearview Camera INOP

Background to the Investigation

American Honda Motor Co., Inc. (AHM) has initiated a special request for visit, identified as "Request for Visit: 2023-2025 Civic/CRV/Pilot Rearview Camera INOP (ACTION REQUIRED)", to investigate a specific issue affecting certain 2023-2025 Honda Civic, CR-V, and Pilot models. The company is seeking vehicles where the rearview camera is "INOP" (inoperative), meaning the display screen turns on but fails to show the actual rearview camera feed when the transmission is shifted into reverse. This condition is distinct from a completely black or blurry screen.

Honda's objective is to thoroughly understand the root cause of this rearview camera INOP condition. To achieve this, AHM wishes to inspect affected vehicles directly before any repair attempts are made by dealerships or owners. This proactive approach aims to gather crucial data to inform future solutions.

Qualifying Conditions for Inspection

For a vehicle to be considered for Honda's inspection program regarding the rearview camera INOP, it must meet several specific criteria. Honda is only interested in vehicles that precisely match these conditions to ensure the data collected is relevant to their investigation.

Your vehicle qualifies if:

• The rearview camera is consistently "INOP" (not intermittent). The display must be on, but it must not show the rearview camera feed when the transmission is shifted to reverse. Owners should take a photo of the black touch-screen as evidence.
• The center touch-screen does not display a blurry or black and white image; it must be a blank display when the camera should be active.
• The vehicle has not been involved in a collision.
• No repair attempt has been made for this specific issue during the current visit to the dealership.

Important Warnings for Owners

It is crucial for owners of 2023-2025 Honda Civic, CR-V, or Pilot vehicles experiencing a rearview camera INOP to understand Honda's specific request. The manufacturer explicitly states that they would like to inspect the vehicle prior to you attempting a repair of any kind. This means owners should not try to fix the issue themselves or have a third-party mechanic attempt a repair if they wish for their vehicle to be part of this investigation.

What Owners Should Do

If your 2023-2025 Honda Civic, CR-V, or Pilot exhibits the described rearview camera INOP symptoms and meets all the qualifying conditions, you should contact your local Honda dealership. The dealership personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call them at 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting TIS, the dealership will need to provide specific information, including the model year, model name (e.g., Accord), a description of the issue (e.g., Brake Judder), and the Vehicle Identification Number (VIN). Additionally, the email body should include the dealer number, your name, best phone number, current mileage, confirmation that the vehicle meets qualifiers #1-#4, a photo of the black center touch-screen, and the DPTS #. TIS will then contact the dealership to record the vehicle information and provide further instructions. Honda is offering a VISA gift card to dealer personnel who successfully identify and report a qualifying vehicle that becomes part of this collection effort.

NHTSA ID 11013102

Source: NHTSA ID 11013102