2023-2024 Honda CR-V Run Channel Issue Investigation

American Honda Motor Co., Inc. (AHM) is currently investigating reports of a Honda CR-V run channel issue affecting certain 2023-2024 CR-V models. This initiative, identified as "Request for Info: 2023-2024 CR-V Run Channel Issue (ACTION REQUIRED)", aims to gather specific information from vehicles before any repair attempts are made.

This communication is primarily directed at Honda dealership personnel, instructing them on how to identify and report qualifying vehicles to Honda's Technical Information & Support Group. The goal is to better understand the root cause of the condition.

Symptoms of the Honda CR-V Run Channel Issue

Owners of 2023-2024 Honda CR-V vehicles may experience one or more of the following symptoms related to the run channel:

• A visually defective run channel.
• Unusual wind noise originating from the window area.
• Issues with the window function.

These symptoms suggest a potential problem with the vehicle's run channel, which is the track that guides the window glass.

Honda's Data Collection Initiative

Honda is actively seeking to collect detailed information on affected vehicles to understand why the Honda CR-V run channel issue occurs. For a vehicle to be considered for this data collection, it must meet specific criteria:

• The run channel defect, wind noise, or window function issue must be visually confirmable.
• If visual defects are present, clear wide-angle and close-up photos of the affected run channel are required.
• The vehicle must not have been involved in any collision.
• Crucially, no repair attempts should have been made for the issue.

Important Information for Owners

If your 2023-2024 Honda CR-V is experiencing a run channel issue, wind noise, or window function problem, it is important to be aware of Honda's specific request. Honda explicitly states that they wish to collect information prior to any repair attempt.

This means that if your vehicle matches the described qualifiers, your dealership should contact Honda's Technical Information & Support (TIS) before proceeding with any repairs. Attempting a repair beforehand could disqualify your vehicle from Honda's data collection efforts.

What to Do if Your Vehicle is Affected

If your 2023-2024 Honda CR-V exhibits symptoms of the Honda CR-V run channel issue and meets the qualifiers, you should take your vehicle to an authorized Honda dealership. The dealership's Technical Information & Support (TIS) contact will then need to email [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST) to provide specific vehicle information. This information includes:

• Model Year (e.g., 2023)
• Model Name (e.g., CR-V)
• The specific issue (e.g., "visually defective run channel")
• The Vehicle Identification Number (VIN)

Additionally, the email body should include the dealer number, the technician's name, a contact phone number, current mileage, and the DPTS#.

As an incentive, Honda is offering a Visa gift card to technicians who successfully identify and report a qualifying vehicle that is accepted for data collection.

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Source: NHTSA ID 10239500