2025 BMW Models Alexa App Missing from HU-H5

Owners of certain 2025 BMW models may encounter an issue where the Alexa app is no longer visible in their vehicle's head unit. This problem, identified in BMW Service Information Bulletin SIB 65 25 25, specifically affects vehicles equipped with the HU-H5 head unit after a software update to I-level version 25-07-530. If you are experiencing the "2025 BMW Alexa app missing" symptom, this bulletin provides the necessary steps for resolution.

Symptoms

The primary symptom owners will notice is that the "Alexa app may disappear from the App Menu" within the HU-H5 head unit. This occurs specifically after the vehicle's software has been updated to I-level version 25-07-530 or a later compatible version. The absence of the app means owners cannot access Alexa functionalities directly through their vehicle's infotainment system. This is the core of the "2025 BMW Alexa app missing" problem.

Cause of the Disappearing App

BMW has determined that the root cause of the "2025 BMW Alexa app missing" issue is an incompatibility between older versions of the Alexa app and the newer software structure of the HU-H5 head unit. When the vehicle's I-level software is updated to version 25-07-530, the existing Alexa app, if not sufficiently current, becomes incompatible and is no longer displayed in the App Menu.

Repair Procedure Summary

To correct the issue and restore the Alexa app, the solution involves updating the app itself within the vehicle's system. BMW Service Information Bulletin SIB 65 25 25 outlines a straightforward procedure:

1. Check Current Version: Access the BMW ConnectedDrive Store through your vehicle's infotainment system. Navigate to the section where you can view the versions of your installed applications.
2. Identify Incompatibility: Verify if the Alexa app version currently installed in your HU-H5 head unit is lower than 5.6.1. If it is, an update is required.
3. Initiate Update: If an update is needed, proceed to update the Alexa app to version 5.6.1 or higher. The update can be performed directly through the ConnectedDrive Store by following this path:
   • BMW ConnectedDrive Store
   • Apps
   • Manage
   • Alexa
   • Update
4. Standard Diagnosis: If, upon checking, the Alexa app is already at the most current version (5.6.1 or higher) and the "2025 BMW Alexa app missing" issue persists, technicians should then proceed with standard diagnostic procedures to investigate other potential causes.

Important Repair Details

This particular repair, as noted in the bulletin, is both "MOBILE FRIENDLY" and "REMOTE SOFTWARE UPGRADE (RSU) FRIENDLY". This means that the update process can often be performed conveniently, potentially over-the-air without a visit to a service center, or with minimal intervention. This flexibility aims to make the resolution process as easy as possible for owners.

What Owners Should Do

If you own a 2025 BMW model listed above and have experienced the "Alexa app may disappear from the App Menu" after a recent software update, you should check the version of your Alexa app in the ConnectedDrive Store. Follow the update procedure outlined in BMW Service Information Bulletin SIB 65 25 25 to ensure your Alexa app is at version 5.6.1 or higher. This software update is typically covered under warranty.

Source: NHTSA ID: 11024727