2024 BMW 7 Series Hydrobearing Return (TEC769)

Introduction to BMW Parts Bulletin TEC769

BMW has issued Parts Bulletin TEC769 (Bulletin #: C32-0625-0636), a critical internal communication dated June 23, 2025, titled "TEC769 HYDROBEARING RETURN." This bulletin falls under the "TAKE ACTION" category, signifying an urgent directive for BMW dealerships. The primary goal of this BMW hydrobearing return is to manage inventory and ensure that only parts meeting BMW's stringent quality standards are used for service and repairs.

Affected Hydrobearing Part and Why It Matters

The bulletin specifically requests the return of hydrobearing part number 33 33 6 898 291. This directive applies to all such parts that have already been delivered and shipped to dealerships. A crucial instruction for dealers is that "Affected available inventory must not be sold." This measure is in place to prevent the installation of potentially non-conforming parts into vehicles, thereby upholding the safety and performance integrity of BMW models, including the 2024 BMW i7, 750e, and 740i. The BMW hydrobearing return ensures that any parts with potential quality concerns are removed from the supply chain promptly.

Detailed Return Procedure for Dealerships

Dealerships are required to return all affected hydrobearing parts to their respective Regional Distribution Center (RDC). The process for this return involves several specific steps to ensure proper tracking and credit:

• Claim Submission: Dealers must submit a YR26 damage claim for the return.
• Order Reason: The specific order reason to be used for this claim is BM2.
• Required Information: A valid BMW delivery number and delivery item number must be accurately entered into the claim.
• Bulletin Reference: The bulletin number TEC769 must be explicitly stated within the text of the TEC claim to identify the reason for the return.
• Assistance for Missing Information: If a delivery number cannot be located, dealers are instructed to submit an IDS ticket for assistance. This ticket should be directed through the path: Parts Logistics > Returns > Claims > Quality > Claims. This ensures that all parts, even those with unclear delivery records, can be properly processed for the BMW hydrobearing return.

Important Deadlines for Returns

Compliance with the specified deadlines is essential for dealers. The TEC769 bulletin is valid for returns from June 23, 2025, through July 07, 2025. The final date for filing a claim under TEC769 is July 07, 2025. Furthermore, all affected parts must physically be returned to the facing Regional Distribution Center no later than July 21, 2025. These strict timelines are in place to expedite the removal of the affected parts from circulation.

Obtaining Replacement Parts

For dealerships needing to order replacement hydrobearing parts, the bulletin advises referring to the Electronic Parts Catalog (EPC). The EPC will provide the most current and correct part numbers, ensuring that any new installations or repairs are conducted using approved and high-quality components.

What Owners Should Know

It is important for owners of 2024 BMW i7, 750e, and 740i models to understand that this bulletin, TEC769, is an internal communication directed at dealerships and parts logistics. It is not a direct recall notice to vehicle owners. The purpose of this BMW hydrobearing return is to manage parts inventory and ensure that only compliant components are used in future service or manufacturing. While owners are not required to take direct action, this bulletin reflects BMW's commitment to maintaining high-quality standards for all components used in their vehicles.

NHTSA ID: 11020075