2023-2024 Audi e-tron Virtual Cockpit Display Overlay TSB

Symptoms

Owners of certain 2023-2024 Audi e-tron models may observe content displayed on the information line appearing on top of other content within the Audi virtual cockpit. This Audi e-tron superimposed display issue is most noticeable when the virtual cockpit is set to the classic performance layout, which features the power meter in the center of the display. The problem does not occur in the two other available display layouts.

Important Warnings

Audi has issued specific instructions and warnings for technicians performing this update, which are important for owners to be aware of:

• DoIP Communication: When flashing a control module using ODIS in supported vehicles, technicians must always use DoIP (Diagnostic over Internet Protocol) communication. The specific setting to activate DoIP is found under Administration >> General >> GFF Process >> DoIP communication >> Only allow DoIP communication. This setting automatically resets after the diagnostic session. A red LED on the VAS 6154(A) tool indicates active DoIP.
• High-Voltage Battery Safety: To prevent potential damage to high-voltage components, the high-voltage charging cable must be unplugged before the SVM code is entered for the software update. Charging the high-voltage battery during a software update can cause damage.

Repair Procedure Summary

This Technical Service Bulletin (TSB) 90 24 04 2074291/1, which supersedes TSB 2072430/2, addresses the Audi e-tron superimposed display by requiring a software update for the virtual cockpit. The update involves downloading the necessary software from MirrorServer using the SD Creator Program or ordering the update medium from parts. Technicians must follow all instructions outlined in TSB 2011732, which covers Software Version Management (SVM) operating procedures.

The update process begins by starting the workshop tester, selecting the "flash" function, and entering the specified SVM code 17A050. If prompted to insert an update medium, a USB stick containing the software must be inserted into a suitable USB port in the vehicle for data transmission.

Required Tools and Parts

To perform the software update for the Audi e-tron superimposed display, the following tools and parts are required:

• USB Flash drive: 32GB or larger, part number 8W6 906 961 AA (can be locally sourced).
• VAS tester: VAS 6160 or VAS 6150, running the current version of ODIS (Windows 10).

Affected Software and Hardware

The software update targets specific control module configurations. The affected old software part number is 4KE920795F, with old software versions 0209, 0210, and 0211. The update will install new software with part number 4KE920795K and version 0213 (or higher), while the hardware part number remains 4KE920795F.

Warranty Information

This software update for the Audi e-tron superimposed display is covered under warranty for up to 48 months or 50,000 miles. For Certified Pre-Owned (CPO) vehicles, coverage is designated as G10, requiring owner verification. If the vehicle is outside of these warranty parameters, this Technical Service Bulletin is for informational purposes only.

The service number for this procedure is 9025, with a damage code of 0039. Labor operations for the software update include 0151 0010 and 0151 0060, along with associated operations. Diagnostic time for GFF (Guided Fault Finding) and road tests before and after the service procedure are covered with no allowance. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

NHTSA ID: 11002935