2021-2023 Audi e-tron Charging Problems Survey

Audi is actively seeking to better understand and resolve customer complaints related to the charging experience in its 2021-2023 e-tron and e-tron Sportback models. To achieve this, the manufacturer has provided workshops with a detailed questionnaire, document I/GQ-M222, to precisely record customer feedback. The goal is to gather comprehensive data, enabling Audi AG to develop solutions more quickly and effectively.

Common Audi e-tron Charging Problems Being Investigated

The questionnaire focuses on three primary categories of Audi e-tron charging problems that owners might encounter:

• Charging process does not even start?: This covers situations where the vehicle fails to initiate charging when connected to a power source.
• The charging process always stops or interrupts: This addresses instances where charging begins but then unexpectedly ceases before completion.
• The charging process work normally but it is not possible to unplug the vehicle: This refers to cases where charging functions correctly, but the charging plug becomes stuck and cannot be removed.

Key Details Audi is Asking For

For each of these scenarios, the workshop will collaborate with the customer to answer specific questions designed to pinpoint the exact nature and conditions of the fault. These questions include:

• Charging Plug Status: Is the charging plug locked when the issue occurs?
• Charging Station Messages: What specific messages are shown on the charging station's display?
• Charging Port LED: What color is the LED on the charging port (Red, green, white, yellow) during the problem?
• Reproducibility: Can the customer complaint be consistently reproduced?
• AC/DC Charging: Does AC (Alternating Current) charging work? Does DC (Direct Current) charging work? If there's a second charging port, is AC charging checked there too?
• Charging Equipment Specificity: Is the complaint always current on the same type and manufacturer of charging station? Is it limited to wallbox charging or does it also occur with the supplied charging equipment?
• Event Memory Entries: What event memory entries are present in address 00C6? Technicians are instructed to delete the protocol, reproduce the complaint, and then record new entries.
• GFF Recommendations: What does the Guided Fault Finding (GFF) system recommend?
• Optical Control: Are there any visible abnormalities in the charging port or charging plug? This includes checking if the locking pin is colliding with the latch of the charging plug. Workshops are encouraged to provide pictures or videos if abnormalities are found.
• Diagnosis Protocol: Customers are asked to provide the diagnosis protocol (PDF or online protocol).

Important Warning for Owners

Audi emphasizes the importance of accurate reporting to diagnose Audi e-tron charging problems effectively. To rule out potential misuse or improper handling, Audi states:

"To exclude a misuse please let the customer show you the charging process which causes his stay in the workshop. Please pay special attention when inserting the charging plug (handling). Is it correct ? If not please explain him/her the correct handling like described in the user manual."

Owners should be prepared to demonstrate their typical charging process to the service technician. This can help identify if the issue stems from a vehicle fault or a procedural aspect of connecting the charging plug.

Source: NHTSA ID 11002305