2021-2022 Audi e-tron Charging Cable Warning Sticker Notice

Why This Notice Matters

Audi has issued Special Notice SM 43-2021, an internal communication primarily for parts managers and inventory personnel, dated June 1st, 2021. This notice is crucial for ensuring that customers receive only the most current and compliant versions of charging cables and loading systems for their vehicles. The primary goal is to improve the level of parts that reach Audi customers by ensuring that all inventory corresponds to the "latest state of development." By managing dealer inventory effectively, Audi aims to prevent older or non-compliant parts, specifically those missing a critical warning sticker, from reaching the market.

This process helps maintain the quality and safety standards for components like the Audi e-tron charging cable warning sticker and loading system. It highlights Audi's commitment to providing up-to-date equipment for their vehicles, including the 2021-2022 Audi e-tron, Q5, A7, and Q7 models.

Affected Parts and Identification

The special notice specifically targets two material numbers:

• 8V4-971-675-BB (Charging Cable)
• V04-017-001-DH (Loading System)

The key differentiator between an "OK" part, which corresponds to the latest development, and a "Not OK" part, which must be returned, is the presence of a specific warning sticker. Only parts with a warning sticker on the front, located directly above the "50% / 100%" setting, are considered compliant. The document includes clear visual examples: the "Not OK" version of the charging system lacks this sticker, while the "OK" version prominently displays a triangular warning sticker with an exclamation mark, alongside the 100% charge icon. This visual cue is critical for identifying the correct parts. Dealers are instructed to return all "Not OK" parts that are missing this essential warning sticker.

Important Warnings for Dealers

This Parts Circular includes critical instructions regarding the return process and deadlines:

• Return Deadline: Dealers were required to return their inventory of the listed material numbers to their facing Parts Distribution Center (PDC) no later than June 22, 2021.
• No Returns After Deadline: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This emphasizes the strict adherence required for the return process.

Dealer Return Procedure

For dealers to promptly receive credit and ensure proper inventory management, the following claims procedures were outlined:

1. File a Claim: Dealers must file a separate "Claim with Return," selecting "Dir Sup. Req. Return" under the item type. Dealer comments should include the Special Notice Number (SM 43-2021) and the Parts Circular number referenced in the document.
2. Review Delivery List: The following day, dealers need to review "Parts On Command" for the Delivery List document. Any problems or delays should be communicated to their facing PDC.
3. Apply Return Label: Dealers must enter their 40000XXXXX delivery document number onto a YELLOW DEPOT REQUEST RETURN label.
4. Adhere Label: The YELLOW DEPOT REQUEST RETURN label must be adhered to the package(s) containing the returned parts.
5. Include Documentation: One copy of the Delivery Document must be included with the returned part(s).

Re-ordering New Materials

After returning the non-compliant parts, dealers are instructed to re-order required new materials using the same part number. This ensures that replacements are the updated versions that include the necessary Audi e-tron charging cable warning sticker.

NHTSA ID: 10197975