Volvo XC60 Complaints (2013)

66 consumer complaints on file.

#11446418January 5, 2022
VISIBILITY/WIPER
Yesterday ice-cold water was dripping onto my lap while I was driving (distracting), as well as obstructing my vision while it ran down the inside of the glass. In addition, water collected at the footwell made it soggy and being that it was 5 degrees overnight it was frozen solid making the break pedal almost non-functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445478December 29, 2021
UNKNOWN OR OTHER
The front seal on my windshield glass is not connected, the adhesive us either gone or not working anymore. You can push the glass up and see it move visibly when pushed. The leak is impacting my safety while driving. Yesterday ice cold water was dripping onto my lap while I was driving (distracting), as well as obstructing my vision while it ran down the inside of the glass. An independent glass company has inspected the windshield and duplicated the issues I have mentioned above. They mentioned that they have seen many of these faulty windshield seals and thought there might be a recall, but I have not been able to see one from Volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441245November 22, 2021
UNKNOWN OR OTHER, AIR BAGS
Windshield leaks while raining. Mold getting into headliner and the drips affect my visibility. The water intrudes into airbag area and could affect airbag lifespan and efficiency. Can affect electrical safety features in car. Cannot see while driving . Other people all over internet have this issue . Reported it to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439425November 4, 2021
ELECTRICAL SYSTEM
Summary: Vehicle suddenly and completely loses all electric power. i.e. no lights, including hazard lights or brake lights, no engine, no power steering. Status: The root issue has occurred twice, and the vehicle is pending service to positively diagnose and repair the issue. First occurrence: Driver parked the vehicle, turned off the engine, and remained inside with standard electric power active. Upon exiting the vehicle and closing the driver’s door, the door lock button did not respond. Returning to the vehicle it became apparent the reason for the lock failure was the absence of electric power. During the process of preparing to connect jumper cables, electric power returned. This was without actually connecting to a jump source. Second occurrence, 1 day after first: While driving at 60 MPH on a highway, electric power suddenly ceased. Driver unable to activate hazard lights or any other warning to other vehicles. Driver was able to steer to roadside and come to a stop. At suggestion of mechanic shop, driver opened battery compartment and tapped the cables connected to the battery terminal, and power returned. Mechanic suggested hairline fracture of metal connectors of positive cable connecting to vehicle power. Now awaiting mechanic diagnosis and repair. Fortunately the failure did not result in a collision, but does present a clear safety hazard upon its occurrence. The mechanic’s suggestion leads to the suspicion this is a known issue with the vehicle component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437908October 23, 2021
FUEL/PROPULSION SYSTEM
The gas gauge no longer reports accurate level of fuel in tank. Thousands of people have reported this issue, yet no recall exists, though this endangers lives - especially in the deserts of the southwest. Volvo service quotes are aways ripoffs, quoting $3000 minimum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436878October 15, 2021
VISIBILITY/WIPER
Water is leaking down the inside of the windshield while driving in rain. It comes from the top edge and streaks down the drivers side (left side). I spoke with a mechanic that services my vehicle and was told if it was a sunroof drain issue it would be coming down the pillars and getting on the floor. They were confident that it was the windshield that was leaking and referred me to a local auto glass business for repair. I read on a car forum about other Volvo car owners having the exact same problem with their Volvos that are around the same age as mine. It seems to be a glass adhesion failure that consistently occurs on the top edge of the Volvo OEM windshields. The forum is located at https://beranek.agrrmag.com/2015/04/volvo-glass-bonding-issue/ I also contacted Volvo about what I had found and having it covered by them, and they asked me to first get it inspected by a Volvo dealer before they would decide whether or not they'd pay for the repair. I spoke with someone in the service department of my nearest Volvo dealer and they wanted to charge me $300 just to inspect it. The date of the incident I'm giving below is the date that I first experienced the water running down the inside of the windshield while driving. Thankfully I had something within reach to wipe it with as I was doing 60 MPH on the interstate highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431557September 2, 2021
UNKNOWN OR OTHER, VISIBILITY/WIPER, AIR BAGS
The problem started 2 years ago and has progressively become worse. The original windshield is leaking water, which drains down inside the A-pillar and windshield. Water also leaks into the air-bag in the A-pillar, and moisture may come in contact with the electronic parts in the dashboard, creating a safety issue and a potential fire hazard. Last year I contacted Tucson Volvo for help, and they referred me to JD Auto Glass (520-370-6599). The local dealer refused to take any responsibility for this safety defect. There have been heavy rains recently in Tucson, and water is dripping onto my lap while I am driving, and trying to wipe the dashboard dry. This causes a major distraction and obstructs my vision, since the water continuously runs down the inside of the windshield glass. Yesterday I contacted Tucson Volvo again, and they referred me to Tony's AutoGlass (520-889-2422). The Owner/Manager of Tony's AutoGlass informed me that leaking windshields are a very common problem with Volvos. I believe this is a very serious safety defect, and am seeking help from your office. Thank You!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426484July 26, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Volvo XC60. The contact stated that while his wife was driving 5 MPH, the vehicle shut-off without warning. The contact stated that the electrical features ceased to operate in the vehicle. The contact stated that his wife was unable to activate the hazard lights. The contact's wife was unable to exit the vehicle as her driver’s side door would not unlock. His wife was forced to flag down a construction worker who pulled the door open from the outside. As soon the door opened, the lights began to work, and all the electrical features returned. The contact's wife was able to restart the vehicle and drive home. The contact left a message with a service advisor at a dealer to notify them of the failure. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic but was not yet diagnosed nor repaired. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424368July 12, 2021
VISIBILITY/WIPER
The windshield leaks in rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423938July 8, 2021
VISIBILITY/WIPER
Noticed rain entering car from front windshield on the driver's side. Car was taken to an auto glass company thinking it was a seal. The technician showed me that there was no seal on the top of the windshield. He informed me that if I pushed the top of the windshield up I could confirm the seal was broken. He suggested I take it to the dealer ship because this was not a new issue. When I took it to the dealership the female auto adviser said she had not heard of such a problem. I contacted Volvo and was informed I needed to take it to the dealership for them to diagnose but did not indicate whether or not they would correct the damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415025May 3, 2021
VISIBILITY/WIPER
UPPER SEAL ON THE FRONT WINDSHIELD HAS FAILED. WATER LEAKS ON THE INSIDE OF THE CAR ON DRIVERS SIDE, INTO THE UPPER LIGHT CONSOLE AND ON THE PASSENGER SIDE. THE VEHICLE HAS ALWAYS BEEN GARAGED AND IS OTHERWISE IN GREAT CONDITION. THE WINDSHIELD IS THE ORIGINAL FACTORY INSTALLED WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414733May 1, 2021
UNKNOWN OR OTHER
THERE IS A LEAK ON MY FRONT WINDSHIELHE, DRIVERS SIDE.. WHEN IT RAINS WATER SEEPS IN.. THE LEAK IMPACTS MY SAFETY WHILE DRIVING. EG: YESTERDAY ICE COLD WATER WAS DRIPPING ONTO MY LAP WHILE I WAS DRIVING (DISTRACTING), AS WELL AS OBSTRUCTING MY VISION WHILE IT RAN DOWN THE INSIDE OF THE GLASS ). IT SEEMS MANY VOLVO OWNERS ARE EXPERIENCING THE SAME PROBLEMS ESPECIALLY XC60'S. APPARENTLY THE SEAL DID NOT ADHERE CORRECTLY THEREFORE, EVENTUALLY ALL XC'S WILL EXPERIENCE IF NOT RECALLED BY VOLVO. THE AIRBAGS ARE SUPPORTED BY THE FRONT WINDSHIELD AND IF NOT FIXED, MAY LEAD TO DEATH FOR MAY VOLVO OWNERS. PLEASE HELP US WITH VOLVO CORPORATE. THIS MATTER REQUIRES IMMEDIATE ATTENTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408026April 14, 2021
STRUCTURE:BODY, VISIBILITY/WIPER
WHEN RAINING OUTSIDE WATER DROPS INSIDE ON THE DRIVER FROM THE TOP OF THE WINDSHIELD ABOVE THE STEERING WHEEL . THIS JUST STARTED ON A 7.5 YEAR OLD CAR BUT WITH ONLY 47,850 MILES. THIS IS A SAFETY ISSUE BECAUSE THE DRIVER IS GETTING WET AND IS TOTALLY DISTRACTED AND, IF IGNORED, THE BODY WILL RUST, LOOSENING THE WINDSHIELD.. THE CAR CANNOT BE SAFELY DRIVEN IN THE RAIN WITH THIS LEAK AND IT CANNOT BE LEFT OUTSIDE AT ALL IF THERE IS ANY CHANCE OF RAIN, UNLESS THE WINDSHIELD IS COVERED WITH PLASTIC. IF I IGNORE THIS THE CAR WILL RUST AROUND THE WINDSHIELD SO AS TO WEAKEN IT'S ROLE AS A PART OF THE SAFETY CONSTRUCTION TO PROTECT THE OCCUPANTS IN A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407973April 13, 2021
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
EVERY TIME IT RAINS WATER RUNS IN FROM SUNROOF AND OR FRONT WINDSHIELD GOT TO WHERE YOU CAN'T EVEN DRIVE IN THE RAIN ANYMORE IT IS SO BAD. STILL HAS THE FACTORY WINDSHIELD IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407598April 12, 2021
VISIBILITY/WIPER
WHEN IT RAINS, WATER LEAKS FROM THE TOP OF MY WINDSHIELD DOWN INTO MY CAR. IT IS GETTING PROGRESSIVELY WORSE. WATER STARTS TO STREAM DOWN THE INSIDE OF MY WINDSHIELD CAUSING ME TO HAVE TO TAKE A TOWEL AND WIPE IT DOWN AS I AM DRIVING TO SEE. THE WATER ALSO DRIPS DOWN ONTO THE CONSUL AND ONTO THE DRIVER AND PASSENGER LEGS AND FEET. THE INTERIOR GETS WET AND SMELLS SOURED AFTER EACH RAIN. I AM SCHEDULING AN APPOINTMENT TO HAVE MY WINDSHIELD REPLACED DUE TO FAULTY ADHESIVE AT THE TOP OF THE WINDSHIELD. I HAVE READ ABOUT NUMEROUS OTHER CASES AND I AM DISAPPOINTED THERE HAS NOT YET BEEN A RECALL. THIS IS DANGEROUS AND CAUSING FURTHER DAMAGE TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399894March 9, 2021
VISIBILITY/WIPER
WHEN RAINING, WHILE IN MOTION, THE WINDSHIELD IN FRONT OF THE DRIVER WILL LEAK DIRECTLY ABOVE THE STEERING WHEEL. THESE LEAKS WILL DRIP ONTO THE HANDS OF THE DRIVER OR THE STEERING WHEEL OR WILL RUN DOWN THE WINDSHIELD, ON THE INSIDE. WHEN DRIPPING TO THE STEERING WHEEL, THE WHEEL BECOMES HARDER TO GRIP AS IT IS COVERED IN COLD WATER FROM THE OUTSIDE. ADDITIONALLY, THE DRIPS CAN BE DISTRACTING AS COLD WATER DRIPS ON THE DRIVER'S HANDS. WHEN RUNNING DOWN THE INSIDE, THE DRIPS OBSTRUCT SIGHT AS WELL AS DISTRACT THE DRIVER WHILE IN MOTION. THIS IS PARTICULARLY DISTURBING WHEN IN HEAVY TRAFFIC, IN HEAVY RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398195February 27, 2021
STRUCTURE:BODY
WATER LEAKAGE INSIDE OF FRONT DRIVER SIDE WINDSHIELD DURING LIGHT RAINFALL. CAR WAS STATIONARY. LEAKAGE IS CONTINUOUS EACH TIME IT RAINS. VOLVO XC60 2013 3.2 ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397312February 22, 2021
VISIBILITY/WIPER
WINDSHIELD LEAKS SEVERELY WHEN IT GETS WET. THE LEAK IS FROM THE TOP OF THE WINDSHIELD AND DRIPS ON TO THE DRIVER, STEERING COLUMN, DASHBOARD AND RUNS DOWN THE INSIDE OF THE WINDOW. IT LEAKS IN RAINSTORMS, SNOWSTORMS, WHILE SITTING IN A PARKING LOT GETTING RAINED ON AND ESPECIALLY IN CAR WASHES. THIS IS A SAFETY HAZARD, HAVING TO TAKE HANDS OFF OF THE WHEEL TO WIPE THE INSIDE OF A WINDSHIELD DURING A STORM AND DRIVING TO BE ABLE TO SEE CLEARLY IS A HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385446December 29, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLVO XC60. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT INITIALLY CALLED THE MANUFACTURER AND SPOKE WITH THREE DIFFERENT REPRESENTATIVES WHO REFUSED TO INFORM HIM IF THE VIN WAS UNDER RECALL. THE CONTACT THEN SPOKE TO AUTOBARN VOLVO CARS OAK PARK (1140 GARFIELD ST, OAK PARK, IL 60304) WHERE HE WAS GIVEN AN ESTIMATE FOR A DIAGNOSTIC FEE. THE CONTACT DECLINED THE DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.*DT*DT*JB*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383914December 17, 2020
VISIBILITY/WIPER
THERE IS A LEAK IN THE TOP LEFT CORNER OF THE WINDSHIELD. THERE ARE NOT CRACKS, BREAKS OR ABRASIONS ON THE WINDSHIELD. I HAVE LOOKED INTO THE PROBLEM AND IT SEEMS THAT ALL GLASS COMPANIES IN THE AREA ARE AWARE OF THE PROBLEM AND SAY THAT IT IS AN ORIGINAL/MANUFACTURING ISSUE. THIS IS A SAFETY CONCERN BECAUSE IF IT IS RAINING WHILE I AM DRIVING THEN THIS WOULD IMPAIR MY VISIBILITY AND CAUSE DISTRACTION. ALSO IF AN AIRBAG WERE TO DEPLOY THEN IT WOULD COULD CAUSE THE WINDSHIELD TO BECOME DISLODGED FROM THE CAR. I DIDN'T HAVE A LEAK UNTIL I TOOK MY CAR INTO THE VOLVO DEALERSHIP TO GET AN OIL CHANGE. THEY RAN IT THROUGH A CARWASH AND THEN AFTERWARDS I MAGICALLY HAD A LEAK IN AN AREA THAT IS WELL KNOWN FOR FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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