Volvo S60 Complaints (2004)

198 consumer complaints on file.

#10175490December 7, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
THE GEAR SHIFT HEAD DISINTEGRATED IN MY HAND AS I SHIFTED FROM PARK INTO DRIVE CAUSING THE VEHICLE UNABLE TO BE SHIFTED INTO ANY GEAR BUT "DRIVE". COULD NOT TURN OFF THE VEHICLE, BUT WAS ABLE TO DRIVE INTO THE NEAREST VOLVO DEALER. CONSEQUENCES COULD HAVE BEEN DIRE IF I HAD TO STOP FOR A ROAD/POLICE EMERGENCY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172870November 7, 2006
STRUCTURE:BODY:BUMPERS
I WAS DRIVING MY 2004 VOLVO S60 ON THE NJ TURNPIKE. WINDS REPORTED THAT DAY TO BE UP TO 50 MPH AND I AM DRIVING AT AROUND 50 TO 60 MPH WHEN I HEARD A LOUD SOUND FROM THE REAR OF MY CAR. I STARTED TO SLOW DOWN TO ENTER ONTO THE BREAKDOWN LANE ON THE TURNPIKE DRAGGING THE BUMPER AS I PULLED OVER. WHEN I GOT OUT TO INSPECT I FOUND THAT MY BUMPER COVER HAVE BLEW OFF OF THE CAR AND WAS HANGING ON DUE TO A WIRE THAT WAS CONNECTED TO IT ON THE RIGHT SIDE. I CALLED MY VOLVO DEALER AND WAS OFFERED AN APPT TO BRING IT IN. THE SERVICE MANAGER ALONG WITH HIS REGIONAL REP IS DISPUTING THAT THIS COULD HAVE HAPPENED. THEY ARE SAYING THAT THEY HAVE NEVER HEARD OF THIS BEFORE AND THAT IT COULD NOT HAVE HAPPENED BECAUSE IT HAS NEVER HAPPENED AND WILL NOT TAKE RESPONSIBILITY FOR THE REPLACEMENT UNLESS IT IS PAID FOR BY ME. NEITHER THE DEALER OR THE REP IS CONCERNED ABOUT THE SAFETY OF THIS INCIDENT AND WHY THIS ACTUALLY HAPPENED. IT IS BY THE GRACE OF GOD THAT THIS BUMPER COVER DID NOT COMPLETELY DISLODGE CAUSING FATALITIES TO OCCUR HAD THE WIND BLEW IT IN THE PATH OF OTHER CARS ON THE ROADS. NOT ONLY AM I NOT GETTING GOOD SERVICE VOLVO IS NOT CONCERNED ABOUT SAFETY WHICH IS THE CORE OF THEIR COMMITMENT TO THE CONSUMERS. MY CHARACTER AND MY INTEGRITY AND CREDIBILITY IS BEING CHALLENGED BY THE SERVICE MANAGER AND HIS REGIONAL REP RATHER THE REASON FOR THE BUMPER COMING OFF IN THIS WAY. MY CONFIDENT IN THE SAFETY OF THE CAR AND VOLVO CUSTOMER SERVICE HAS BEEN DESTROYED. VOVLO IS SAYING THAT THIS IS THE FIRST TIME THEY HAVE HEARD OF A BUMPER BLOWING OFF. THERE IS ALWAYS A FIRST AND BEING THE FIRST DOES NOT INDICATED THAT IT'S IMPOSSIBLE TO HAVE HAPPENED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169423September 27, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON SEPTEMBER 18 I WAS TRAVELING DOWN INTERSTATE 10 WHEN MY 2004 VOLVO S60 COMPLETELY STOPPED RUNNING WHILE GOING 70 MPH. I WAS UNABLE TO GET THE CAR OUT OF THE TRAFFIC (NO POWER TO DRIVE TO THE SHOULDER). MY CAR WAS COMPLETELY USELESS. I CALLED 911 AND ROADSIDE ASSISTANCE TO GET HELP BEFORE I WAS HIT (I WAS UNABLE TO EXIT THE VEHICLE DUE TO MOVING TRAFFIC ON EITHER SIDE OF ME). AFTER 50 MINUTES I WAS HIT IN THE REAR. THE VEHICLE WAS TOWED TO BERGERON VOLVO. I WAS INFORMED THAT THE FUEL PUMP HAD FAILED. THERE WAS NO WARNING AND THE VEHICLE HAD JUST BEEN IN FOR SERVICE 1 MONTH BEFORE. IT ONLY HAS 24,000 MILES. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10160822June 26, 2006
TIRES:SIDEWALL
TIRES SIDEWALLS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156519May 1, 2006
ELECTRICAL SYSTEM
CAR STOPS WHILE DRIVING. GAUGES ON DASHBOARD DON'T WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155772April 20, 2006
POWER TRAIN
2004 S60AWD ANGLE GEAR LEAK REQUIRED REPLACEMENT OF GEAR AT 14,300 MILES. THE ANGLE GEAR SENDS POWER TO THE REAR WHEELS, AND IF IT FAILS, IT TAKES THE TRANSMISSION WITH IT. WHILE MINE WAS CAUGHT EARLY AND REPLACED UNDER WARRANTY, A TRACK RECORD OF THE ANGLE GEAR LEAKING AND FAILING IS BEING SEEN. VOLVO NEEDS TO EXTEND WARRANTY ON THIS ITEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150235February 14, 2006
SUSPENSION:FRONT:WHEEL BEARING
LOUD NOISE FROM REAR WHEELS. FIRST THOUGHT TO BE WORN TIRES. TURNED OUT TO BE THE BEARINGS FAILED. CAUSED DAMAGE TO SPEED SENSOR, ROTOR, REAR AXLE DRIVE SHAFT. CAR SHOOK VIOLENTLY AS SPEEDS WHERE REDUCED. DEALER WILL NOT FIX PROBLEM. ALL PARTS TO BE REPLACED AT OWNERS EXPENSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149150January 31, 2006
SUSPENSION:FRONT:CONTROL ARM, STEERING
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AND TURNING LEFT OR RIGHT THE TIRES TOUCHES THE FRAME OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION ON FOUR OCCASIONS. THE FIRST TIME THE DEALER PLACED STEERING BLOCKS ON THE VEHICLE. THE SECOND, THIRD AND FOURTH TIMES THE DEALER ADJUSTED THE CONTROL ARMS. HOWEVER NONE OF THESE EFFORTS REMEDIED THE PROBLEM. THE PROBLEM CONTINUES AND THE VEHICLE HAS NOT BEEN RETURNED TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. UPDATED 2/24/2006 - POWER STEERING RESERVOIR LEAKED FLUID FROM THE BOTTOM HOSE NEAR THE CLAMP. THE CONSUMER HEARD A METAL ON METAL SOUND WHILE TURNING THE WHEEL. THE DEALER MODIFIED THE STEERING STOPS. AL FOUR TAILLIGHT AND BOTH LOW BEAM BULB WENT OUT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148506January 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
VOLVO S60 2004, 9000 MILES, AUTOMATIC TRANSMISSION. WHILE LEAVING A TRAFFIC LIGHT (ACCELERATING) AND AT A SPEED OF ABOUT 20 MPH THE ENGINE SUDDENLY STOPPED. NO POWER FOR STEERING AND BRAKES. WHAT COULD HAPPEN IF THE DEFECT OCCURRED ON THE HIGHWAY? THE CAR WAS SERVICED AT VOLVO GARAGE ACCORDING TO MAINTENANCE PROGRAM (6000 MILES). NOW THEY SAID THAT THE DEFECT WAS DUE TO THE AIR ADMISSION SYSTEM, WHICH WAS FOUND TO BE DIRTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131117August 2, 2005
ENGINE AND ENGINE COOLING
DT: CONSUMER OWNED A 2004 VOLVO S60. ON GOING SINCE APRIL OF 2005 ENGINE REBUILT DUE TO STALLING. VEHICLE STALLED IN TRAFFIC AND DID NOT ACCELERATE PROPERLY. ALSO, VEHICLE SLOWED DOWN AT ONCE FOR NO REASON. WHILE DRIVING AFTER THE ENGINE WAS REBUILT AND WAS MERGING ONTO I87 NORTH AND VEHICLE STALLED. CONSUMER PULLED OFF THE RAMP ONTO THE SHOULDER. THEN PAUSED FOR ABOUT FIVE MINUTES TO REGAIN COMPOSURE AND THEN RESTARTED ENGINE. VEHICLE RESTARTED WITH NO PROBLEM. CONSUMER SAID THAT STALL ONLY HAPPENED TWICE. DEALER REPLACED MASS AIRFLOW SENSOR, BUT VEHICLE STILL DID NOT OPERATE CORRECTLY. CONSUMER THOUGHT THAT VEHICLE DID NOT OPERATE PROPERLY BETWEEN 2000 AND 3000 RPMS. THE MANUFACTURER SHOULD DO SOMETHING ABOUT THIS PROBLEM WHICH WAS VERY DANGEROUS. CONSUMER WORRIED ABOUT HER LIFE WHILE DRIVING VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111747April 25, 2005
EXTERIOR LIGHTING:HEADLIGHTS
CONSUMER NOTICED THAT THE RIGHT FRONT HEADLIGHT LAMP WAS INOPERATIVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE HEAD LAMP BLEW OUT AND NEEDED TO BE REPLACED. IT WOULD COST THE CONSUMER $1,200.00 TO GET IT REPLACED. PLEASE PROVIDE FURTHER DETAILS. *NM A PEBBLE FROM THE STREET MADE A SMALL HOLE IN THE GLASS IN FRONT OF THE HEADLAMP. MOISTURE INTRUDED INTO THE LAMP CASING. DUE TOTHE HEAT INTENSITY OF THE LAMP, IT SHORT-CIRCUITED. THE DESIGN OF THE HEAD LAMP SYSTEM DOES NOT ALLOW FOR THE SWIPE REPLACEMENT OF THE LAMP. THE HOLE IN THE GLASS CAUSES NEED FOR THE ENTIRE $1200 SYSTEM TO BE REPLACED. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097591October 25, 2004
TIRES:SIDEWALL
DRIVER'S SIDE FRONT TIRE BLEW OUT WHILE TRAVELING AT 55 MPH. DRIVER SIDE REAR TIRE WAS ALSO DEFECTIVE, IT HAD A BUBBLE ON THE SIDEWALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096351October 25, 2004
TIRES:SIDEWALL
BOUGHT VOLVO S60 AWD FROM VOLVO OF DANBURY JULY 2004. SEPTEMBER 1, 2004 NOTICED A BUBLE ON THE REAR DRIVERS SIDE TIRE. ON 10/25/2004 MY WIFE HAD A BLOW OUT ON I84 ON THE FRONT DRIVERS SIDE TIRE WHILE DRIVING ON A NEWLY PAVED HIGHWAY ROAD. NEARLY INJURING HERSELF AND CARS AROUND HER ON THE 3 LANE HIGHWAY SHE BARELY MADE IT OVER TO THE BREAKDOWN LANE. THE ENTIRE WALL OF THE TIRE WAS SEPERATE FROM THE REST OF THE TIRE ALL THE WAY AROUND. THE TIRE IS A PIRELLI P6 FOURSEASONS TIRE. P235/45 R17. ONCE THE DOUGHNUT TIRE WAS PUT ON I IMMEDIATELY DROVE TO THE NEAREST VOLVO DEALER WHERE THE CAR WAS BOUGHT, AND THEY WOULD REPLACE THE TIRE BUT I WOULD HAVE TO PAY FOR BOTH TIRES AT A COST OVER 300 IN TOTAL. I STATED THAT THE CAR WAS BRAND NEW AND ONLY HAD 8K MILES, AND THEY SAID I WOULD NEED TO CONTACT PIRELLI. I CALLED PIRELLI AND THEY SAID I WOULD NEED TO CONTACT AN AUTHORIZED DEALER FOR INSPECTION. I CALLED THE AUTHORIZED DEALER AND THEY SAID THERE WAS NOTHING THEY COULD REPORT BECAUSE ALL WAS DUE TO ROAD HAZARDS. MY WIFE DID NOT HIT ANYTHING, THEREFORE THESE TIRES ARE NOT MADE FOR DRINVING ON NORMAL ROADS ESPECIALLY WITH ONLY 8K MILES ON THE TIRES. I PUT A COMPLAINT INTO VOLVO CORPORTATE AND THEY HAVE NOT RETURNED MY CALL. MY CONCERN IS FOR MY WIFES SAFETY AND THE FINANCIAL BURDEN OF REPLACING NEW TIRES ESPECIALLY IN A CAR THAT IS KNOWN FOR SAFETY, AND FOR THE AMOUNT OF MONEY WE PAID FOR THE CAR. NO ONE IS TAKING RESPONSIBILITY AND VOLVO KEEPS PUTTING THESE TIRES ON THEIR CARS THAT ARE GOING TO CAUSE A SERIOUS ACCIDENT TO EITHER MY WIFE AND OR THE CARS THAT ARE DRIVING NEXT TO HER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086915August 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FLARE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079189July 2, 2004
SEATS:FRONT ASSEMBLY:POWER ADJUST
DRIVER'S SEAT ON 2004 VOLVO S60R UNEXPECTEDLY MOVES AFTER UNLOCKING CAR AND OPENING THE DRIVER'S DOOR. VOLVO SAYS SYSTEM IS WORKING AS DESIGNED. THEY SAY THAT THE SEAT MUST BE MOVED TO THE DESIRED POSITION WITH THE IGNITION TURNED ON. IF IT IS MOVED WITH THE IGNITION OFF, IT WILL RETURN TO THE LAST POSITION IT WAS MOVED TO WITH THE IGNITION TURNED ON EVERY TIME THE CAR IS UNLOCKED. THERE IS ALMOST A FOOT DIFFERENCE IN HEIGHT BETWEEN MY WIFE AND ME. SHE HAS OPENED THE LEFT REAR DOOR, PLACED ITEMS ON THE FLOOR BEHIND THE DRIVER'S SEAT THEN OPENED THE DRIVER'S DOOR, WHICH CAUSED THE DRIVER'S SEAT TO MOVE BACKWARDS TO MY POSITION CRUSHING THE ITEMS ON THE FLOOR. I HAVE REPEATEDLY OPENED THE DRIVER'S DOOR AT NIGHT, HAD THE SEAT MOVE TO HER POSITION WITHOUT REALIZING IT, STEPPED IN AND HIT MY HEAD ON THE DOOR OPENING. I'M BEING TOLD I HAVE TO GET INTO THE CAR WITH THE SEAT FORWARD, TURN ON THE IGNITION, THEN MOVE THE SEAT TO THE DESIRED POSITION TO PREVENT THE SYSTEM MALFUNCTION I HAVE DESCRIBED. ONCE YOU ARE SITTING DOWN THE BUTTONS ON THE SIDE OF THE SEAT ARE HARD TO FIND, ESPECIALLY AT NIGHT. THIS IS A COMPUTERIZED NIGHTMARE THAT COULD BE FIXED WITH A SOFTWARE UPGRADE IF VOLVO WERE MOTIVATED TO DO SO. THE SAFE THING WOULD BE FOR THE SEAT TO STAY WHERE WE LEFT IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056530February 4, 2004
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
I RECENTLY PURCHASED A VOLVO S60R AUTOMOBILE FOR EAGLE VOLVO OF RIVERHEAD NY. I RECEIVED THE S60 R IN EARLY DECEMBER AND AS OF TODAY (2-04-04) I HAVE APPROX 1750 MILES ON IT. .*AK SO WHY ALL THE DETAIL, WELL SINCE I HAVE OWNED THIS CAR IT HAS BEEN IN THE SHOP THREE (3) TIMES FOR A PROBLEM WITH THE 4C SUSPENSION SYSTEMS. THE FIRST TIME IT SPENT APPROX A WEEK AT THE SHOP AND WAS TO BE RESOLVED WITH A SENSOR REPLACEMENT. THE SECOND TIME WAS BECAUSE A SOFTWARE UPDATE WAS REQUIRED FOR THE SYSTEM, AND THE THIRD TIME THEY HAVE SPENT TWO DAYS ON IT AND ARE STILL NOT SURE WHAT THE ISSUE IS. I HAVE BEEN VERY PATIENT OVER THIS PROBLEM. I UNDERSTAND THESE THINGS HAPPEN, AND IF IT WHERE NOT FOR MY SALES PERSON WAYNE LAKE COMMITMENT TO ME I WOULD BE PROBABLY LOOKING FOR ANOTHER CAR. THAT BEING SAID I AM VERY CONCERNED ABOUT THE LEVEL OF SERVICE I AM GETTING FROM VOLVO ITSELF. EVEN AFTER I CALLED VOLVO CUSTOMER SERVICE TO ASK FOR SUPPORT IN THIS MATTER , I RECEIVED INFORMATION THAT A FIELD TECHNICIAN WOULD NOT BE ABLE TO COME OUT AND HELP IN THE RESOLUTION OF MY PROBLEM FOR TWO WEEK ( NEXT WEEK THEY ARE ALL GOING TO TRAINING) .. TO HEAR THIS IS AN OUTRAGE. I HAVE BEEN WITHOUT MY CAR FOR NEARLY 10 DAYS IN TOTAL; I HAVE LESS THE 2500 MILES, AND HAVE BROUGHT IT BACK TO THE SHOP THREE TIMES FOR THE SAME ISSUE AND EVEN AFTER ALL OF THIS VOLVO DOES NOT FEEL THAT THIS ISSUES WARRANTS A CHANGE IN SOMEONES SCHEDULE OR THE NEED TO MAKE SOME ARRANGEMENTS TO GET MY CAR REPAIRED IN A TIMELY MANNER. WORST YET , YOU WOULD THINK AFTER CALLING VOLVO CUSTOMER SERVICE AND OPENING UP A SO CALLED FOLDER THAT I WOULD RECEIVE A CALL EXPLAINING THE SITUATION OR WHAT WAS BEING DONE TO CORRECT THIS PROBLEM. OR AT LEAST OFFERING MY SOME COMPENSATION FOR MY TROUBLES, LIKE A LONG TERM LOANER CAR TO REPLACE THE CAR I DO NOT HAVE DUE TO THIS ISSUE, OR MAYBE EVEN AN OFFER OF EXTENDING THE WARRANTY TO ADDRESS MY CONCERNS OVER THE RELIABILITY OF THE 4 C SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057158January 23, 2004
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DUE TO THE SIZE OF THE HEAD RESTRAINTS AND THE WIDTH OF THE COLUMN BETWEEN FRONT AND REAR WINDOWS, THE DRIVER HAS NO VISIBILITY TO THE REAR WHEN LOOKING OVER THE LEFT SHOULDER. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041096October 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WITH AUTOMATIC TRANSMISSION HAS A SERIOUS DESIGN FLAW THAT RESULTS IN A SERIOUS DELAY WHEN DECELERATING RAPIDLY. THE DELAY MAKES IT SEEM AS THOUGH THE THROTTLE HAS "STUCK" FOR 2-3 TENTHS OF A SECOND. THE "R" IS TOUTED AS A PERFORMANCE VEHICLE AND THIS DELAY IN THROTTLE RESPONSE IS DOWN RIGHT DANGEROUS WHEN THE VEHICLE IS DRIVEN HARD. THIS DELAY OCCURS EVERY TIME ONE DECELERATES QUICKLY FROM FULL THROTTLE. VOLVO SAYS IT IS "NORMAL". *JB. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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