Volkswagen Jetta Complaints (2017)

160 consumer complaints on file.

#11246418August 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING, THE CONTACT NOTICED THAT THE APC ENGINE CONTROL INDICATOR ILLUMINATED, WHICH MEANT THAT THE ENGINE NEEDED TO BE CHECKED IMMEDIATELY AT A DEALER. THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 34,836.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244312August 15, 2019
VISIBILITY/WIPER
VEHICLE WAS IN MOTION TRAVELING AT FREEWAY SPEEDS OF ABOUT 65MPH WHEN THE SUNROOF SUDDENLY EXPLODED CAUSING SAFETY HAZARD, LUCKILY CAR WAS KEPT UNDER CONTROL. SUNROOF EXPLODED AND GLASS HIT THE DRIVERS BEHIND ME AS WELL AS MYSELF. WAS GIVEN A QUOTE OF 1,319.00 AND WAS TOLD THAT NO FINANCIAL ASSISTANCE WOULD BE PROVIDED BY VOLKSWAGON AND THAT IT WOULD HAVE TO COME OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232810July 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE OPERATING THE VEHICLE, THE EPC AND CHECK ENGINE WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOM BUSH VOLKSWAGEN, 9850 ATLANTIC BLVD, JACKSONVILLE, FL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228971July 2, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218748June 9, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS TRAVELING ON THE HIGHWAY WITH THE CRUISE CONTROL ON AT 65 MPH AND IT SUDDENLY SLOWED DOWN OR DISENGAGED FOR NO REASON. I DIDN'T THINK MUCH OF IT AND RETURNED TO THE SAME SPEED AND TURNED ON THE CRUISE AGAIN. THEN ABOUT 15 MINUTES LATER, WHEN TRAFFIC BEGIN TO SLOW AHEAD, I TRIED HITTING THE BRAKES AND HAD ZERO BRAKING ABILITY. THE CRUISE DID NOT DISENGAGE AND I HAD TO PULL THE E BRAKE TO GET THE CAR TO SLOW DOWN CAUSING THE CAR TO FISH TAIL AND ALMOST HIT A CONCRETE BARRIER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218143June 5, 2019
ELECTRONIC STABILITY CONTROL (ESC)
FRONT ASSIST DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216914May 30, 2019
ENGINE
DRIVING ON THE FREEWAY AT 65MPH SUDDEN LOUD NOISE AND VEHICLE ABRUPTLY SLOWED TO 30MPH. DEALERSHIP DETERMINED THERE WERE EXCESSIVE METAL PARTICLES IN OIL PAN. WE HAD TO REPLACE THE ENGINE BLOCK. THIS CAR IS A 2017 WITH 66,748 MILES. WE REPLACED THE ENGINE WITH A USED ONE AND PAID $5306.33
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209935May 25, 2019
FUEL/PROPULSION SYSTEM
I START TO SMELL GAS COMING OUT MY AC AN THEN THE CAR START SLOWING DOWN AN WHEN I HIT THE GAS PEDAL TO SPEED UP IT DOESN'T GO PASS 2000 RPM DRIVING ONLY LIKE 15MPH SO I STOP THE CAR AN TURN THE IGNITION OFF AN WHEN I GO BACK TO STARTING THE CAR IT WOKE START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208722May 20, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING THE VEHICLE, IT LOST POWER. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SHOULDER OF THE HIGHWAY AND NARROWLY AVOIDED A COLLISION. THE VEHICLE WAS TAKEN TO SEASIDE VOLKSWAGEN (1725 AUTO CENTER PKWY, SEASIDE, CA 93955, (831) 394-6666), BUT THE FAILURE COULD NOT BE DUPLICATED OR LOCATED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE SEASIDE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,500. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195511April 10, 2019
ENGINE
ON THREE SEPARATE OCCASIONS, WHILE DRIVING BETWEEN 65-75MPH ON THE HIGHWAY WITH 1/4 TO 1/2 FULL TANK OF GAS, MY CAR BEGAN TO STUTTER/HESITATE. IMMEDIATELY THE "EPC" LIGHT CAME ON WITH THE CHECK ENGINE SYMBOL, BLINKING. ALL POWER TO THE ACCELERATOR CEASED. I IMMEDIATELY PULLED OVER ON EACH INSTANCE, TURNED THE CAR OFF AND WAITED 2-5 MINUTES. AFTER WAITING, I SUCCESSFULLY RE-STARTED THE CAR EACH TIME, WITH THE CHECK ENGINE LIGHT REMAINING ON. AFTER THE FIRST INSTANCE, I DROVE <40MPH TO A VOLKSWAGEN DEALER AND LEFT MY CAR TO BE INSPECTED. THE CONCLUSION WAS, "NOT ENOUGH GASOLINE", DESPITE THE TANK READING 1/4 FULL. AFTER THAT INSTANCE, I MADE A POINT TO NEVER LET THE GAS FALL BELOW 1/2 FULL. ON THE TWO OTHER OCCASIONS OF HESITATION/LOSS OF POWER, THE TANK FELL BETWEEN 1/4 AND 1/2 FULL. AFTER PULLING OVER, TURNING THE CAR OFF, AND RESTARTING THE CAR, I IMMEDIATELY DROVE TO A GAS STATION AND FILLED UP TO A FULL TANK WITHOUT BRINGING IN FOR INSPECTION. KEEPING THE GAS TANK ABOVE 1/2 FULL, I HAVE NOT EXPERIENCED THE ISSUE. WHEN THE GAS FALLS BELOW 1/2 A TANK, IT HAS OCCURRED WHILE HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193447April 2, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT HAD TO PUSH THE START BUTTON AND SHIFT INTO PARK TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES IN ONE MONTH AND WAS WORSENING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN VAN NUYS (6115 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192914April 1, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
TAKARA RECALL- MY BRAKES JAMMED UP AND WOULD NOT STOP, WHICH RESULTED IN A VEHICLE COLLISION ON NOVEMBER 29, 2018. I TRIED PRESSING THE BRAKES, HOWEVER, THEY JUST WOULD NOT STOP. I WAS DRIVING HOME ON A CITY STREET. THEY HAD DONE THIS AFTER I GOT THEM SERVICED BEFORE AND I NOTIFIED THE DEALERSHIP, HOWEVER, I WAS TOLD THEY WERE FINE.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11185833March 11, 2019
UNKNOWN OR OTHER
PURCHASED VEHICLE NEW. AFTER APPROXIMATELY 15,000 MILES, VEHICLE BEGAN TO PULL TO RIGHT UPON ACCECLERATION. (TURBO ENGINE.) TOOK TO ALL 3 DEALERSHIPS IN THE LAS VEGAS/HENDERSON AREA MULTIPLE TIMES. PUT FOUR NEW MICHELEN TIRES ON IN NOVEMBER, 2018. THE PULL REMAINED CONSISTANT AND IS GETTING WORSE. DEALERSHIPS DIAGNOSED PROBLEM AND DOCUMENTED AS "TORQUE STEER; A DESIGN CHARACTERIST OF TRANSVERSE MOUNTED ENGINE AND TRANS AXLE." AFTER CONDUCTING MY OWN RESEARCH, I DETERMINED "TORQUE STEER" IS A SAFETY PROBLEM. FROM THE WORDS OF A CERTIFIED MECHANIC, "TORQUE STEER IS DUE TO THE MALFUNCTION OF ONE OR MORE SPRINGS LOCATED IN THE TRANS AXEL AND MAY LEAD TO A SEVER SAFETY PROBLEM AS IT GETS WORSE." AT ONE DEALERSHIP, WHILE WAITING FOR MY CAR, I DROVE, WITH THE MECHANIC, A LIKE KIND 2016 JETTA. IT PULLED TO THE RIGHT ALL THE TIME. I WAS TOLD BY ONE OF MY BUSSINESS CLIENTS HER 2014 TURBO JETTA PULLED TO THE RIGHT ALL THE TIME. IN NOVEMBER OF 2018, I RETAINED A "LEMON LAW" ATTORNEY. THE ATTORNEY WOULD NOT TAKE THE CASE UNTIL THEIR FIRM CONCLUDED THERE WAS SUFFICIANT DOCUMENTATION TO SUPPORT THE PROBLEM. THEY TOOK THE CASE AND THE OUTCOME IS STILL PENDING. AFTER 6+ MONTHS, I HAVE NOW CONCLUDED MY CAR IS NOT A "LEMON" AND BELIEVE ALL LIKE KIND JETTA'S WILL EXPERIENCE THE SAME PROBLEM AND THE NHTSA SHOULD CONDUCT AN INVESTIGATION TO DETERMINE IF THESE VEHICLES SHOULD BE RECALLED. MY VEHICLE PULLS UPON ACCELERATION ON ANY CITY STREET, FREEWAY OR HIGHWAY 100%.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161345December 14, 2018
POWER TRAIN
HEADED EAST ON HIGHWAY 50 IN CARSON CITY, NV AFTER HAVING STOPPED AT TRAFFIC LIGHT. WOULD NOT SHIFT FROM 4TH TO 5TH GEAR. FOUND CLUTCH NOT WORKING. HAD TO STOP, TURN ENGINE OFF AND MOVE GEAR TO 3RD. STARTED ENGINE & DROVE HOME, HAVING TO TURN IGNITION OFF AND ON AT STOPS. TOWED TO VOLKS DEALERSHIP, RENO, NV ON12 NOV AND PICKED UP DEC 12 AFTER PAYING $2,700.29 REPAIR BILL. DAMAGE TO CLUTCH, FLYWHEEL, PRESSURE PLATE, BEARING - WITH REPLACEMENT OF PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150254November 9, 2018
STEERING, WHEELS, UNKNOWN OR OTHER
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149807November 6, 2018
POWER TRAIN
UPON PLACING IN REVERSE, THE ENGINE BOGS DOWN, LOWERING THE FRONT END OF THE VEHICLE AND CAUSES A BAD VIBRATION. SHIFTING INTO ANY OTHER GEAR FROM REVERSE CAUSES A HARD JERKING MOTION AS IF IT HAS TROUBLE RELEASING FROM REVERSE GEAR. THIS IS WORSE UPON JUST STARTING THE VEHICLE, OR STARTING AND STOPPING FOR SEVERAL TRIPS IN ONE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129514September 14, 2018
STEERING
STEERING WHEEL LOCKED WHILE DRIVING CAR, LOCKED FOR 40 SECONDS WHILE TURNING TO RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118907August 10, 2018
SERVICE BRAKES
WHILE TRAVELING DOWN THE ROAD I REALIZED DEAD ENDED, I ATTEMPTED TO APPLY MY BRAKES AT WHICH TIME THEY DID NOT WORK, I LOOKED TO ENSURE NOTHING WAS UNDER IT AND WHEN I SEEN THERE WAS NOTHING ATTEMPTED TO APPLY AGAIN, UNFORTUNATELY THEY DID NOT WORK AGAIN. I ENDED UP CRASHING INTO A BARRIER AND TOTALED THE VEHIUCLE AND SUSTAIN INJURIES BECAUSE OF THE DEFECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11105306July 3, 2018
VEHICLE SPEED CONTROL
I PURCHASED MY VEHICLE NEW AT 19,000 MILES THE ADAPTIVE CRUISE CONTROL SYSTEM HAS FAILED WHICH ALSO CONTROLS THE AUTONOMOUS BRAKING, THE EXTRA 2500 DOLLARS FOR THIS SYSTEM IS USELESS, AND WILL NOT HOLD A RE-CALIBRATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104289June 27, 2018
AIR BAGS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ILLUMINATED, INCLUDING THE AIR BAG INDICATOR. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY. THE VEHICLE WAS TAKEN TO UNIVERSITY VOLKSWAGEN MAZDA (5150 ELLISON ST NE, ALBUQUERQUE, NM 87109, (505) 761-1900) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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