Volkswagen Jetta Complaints (1999)

349 consumer complaints on file.

#749031July 24, 2001
TIRES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 30000 MILES STEERING WHEEL SHAKES WHEN APPLYING BRAKES.ASKED DEALER TO CHECK ON ALIGHMENT PROBLEMS. DEALER NO ALIGNMENT NEEDED, BUT BRAKES WERE WORN DOWN 50% & ALSO NEEDED NEW ROTORS. DEALER INSISTED CAR OKAY TO DRIVE AND ADVISED TO COME BACK. 35000 SERVICE TO HAVE NEW BRAKES AND ROTORS INSTALLED, APROX. $600. AFTER SERVICE, I DROVE HOME ABOUT 50 MILES AND PROBLEM GOT WORSE, INCLUDING A LOUD RUMBLING NOISE. I CALLED DEALER, AND THEY REFERRED ME TO A DEALER CLOSER TO MY HOME, 3 DAYS AND 300 MILES LATER, 2ND DEALER ASKED HOW MANY TIMES I HAD CHANGED THE BRAKES, BECAUSE I NOW, NEEDED ROTORS, AND WORSE, ALL MY TIRES WERE "CUPPED. " I ALSO NEEDED A WHOLE NEW SET OF TIRES...I ASKED 2ND DEALER IF IT WAS SAFE TO DRIVE MY CAR. THEY SAID IT WAS OK TO DRIVE, BUT RECOMMENDED CHANGING BRAKES, ROTORS AND TIRES @ A COST OF $1,100. DEALER ALSO EXPLAINED THAT THE LACK OF ROTATING A BALANCING TIRES COULD HAVE CONTRIBUTED TO THE UNEVEN WEAR (AKA: CUPPED TIRES). I WAS ALSO TOLD THAT THE LOUD RUMBLING NOISE, WOULD EVENTUALLY GO AWAY, SINCE THE TIRES HAD BEEN ROTATED. THE 2ND DEALER INVOICED THE 1ST DEALER FOR THIS SERVICE CHARGE. 3 DAYS LATER, I WENT TO GOODYEAR TIRE SHOP (FOR 3RD OPINON) BECAUSE I THOUGHT THE TIRES MAY BE DEFECTIVE. GOODYEAR ADVISED ME THAT CUPPED TIRES RESULT FROM UNEVEN WEAR (USUALLY RECOMMEND ROTATING & BALANCING TIRES EVERY 10K MI.), IF NOT, PROBLEMS W/BRAKES & ROTORS. GOODYEAR COULDN'T DETERMINE WHY THE PROBLEM OCCURRED @ ONLY 30K MI. SUCH A PROBLEM COULD OCCUR AT ABOUT 60K MILES, BUT NOT ROTORS. GOODYEAR BALANCED & ROTATED MY TIRES & ALSO DISCOVERED THAT THE DRIVER'S SIDE TIRE WAS RUBBING AGAINST THE WHEELWELL, CAUSING A LARGE GASH IN THE WHEELWELL. IN THE INTEREST OF CONSUMER PROTECTION, I SEEK YOUR PROFESSIONAL ASSISTANCE IN BRINGING A POSITIVE RESOLVE TO THIS MATTER. MY CAR HAS SPENT A LOT OF TIME @ DEALER SERVICE SHOP. VOLKSWAGEN MUST BE HELD ACCOUNTABLE FOR BAD CRAFTSMANSHIP & POOR SERVICE ADVICE. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749032July 24, 2001
SUSPENSION:FRONT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
30K SERVICE, REPORTED TO DEALER THAT STEERING WHEEL SHAKES WHEN APPLYING BRAKES...ASKED DEALER TO CHECK ON ALIGHMENT PROBLEMS. DEALER NO ALIGNMENT NEEDED, BUT BRAKES WERE WORN DOWN 50% & ALSO NEEDED NEW ROTORS. DEALER INSISTED CAR OK TO DRIVE & ADVISED TO COME BACK @ 35K SERVICE TO HAVE NEW BRAKES & ROTORS INSTALLED @ APROX. $600. AFTER SERVICE, I DROVE HOME ABOUT 50 MI. & PROBLEM GOT WORSE, INCLUDING A LOUD RUMBLING NOISE. I CALLED DEALER & THEY REFERRED ME TO A DEALER CLOSER TO MY HOME, 3 DAYS & 300 MILES LATER, 2ND DEALER ASKED HOW MANY TIMES I HAD CHANGED THE BRAKES, BECAUSE I NOW, NEEDED ROTORS, AND WORSE, ALL MY TIRES WERE "CUPPED" & I ALSO NEEDED A WHOLE NEW SET OF TIRES...I ASKED 2ND DEALER IF IT WAS SAFE TO DRIVE MY CAR. THEY SAID IT WAS OK TO DRIVE, BUT RECOMMENDED CHANGING BRAKES, ROTORS & TIRES @ A COST OF $1,100. DEALER ALSO EXPLAINED THAT THE LACK OF ROTATING & BALANCING TIRES COULD HAVE CONTRIBUTED TO THE UNEVEN WEAR (AKA: CUPPED TIRES). I WAS ALSO TOLD THAT THE LOUD RUMBLING NOISE, WOULD EVENTUALLY GO AWAY, SINCE THE TIRES HAD BEEN ROTATED. THE 2ND DEALER INVOICED THE 1ST DEALER FOR THIS SERVICE CHARGE. 3 DAYS LATER, I WENT TO GOODYEAR TIRE SHOP (FOR 3RD OPINON) BECAUSE I THOUGHT THE TIRES MAY BE DEFECTIVE. GOODYEAR ADVISED ME THAT CUPPED TIRES RESULT FROM UNEVEN WEAR (USUALLY RECOMMEND ROTATING & BALANCING TIRES EVERY 10K MI.), IF NOT, PROBLEMS W/BRAKES & ROTORS. GOODYEAR COULDN'T DETERMINE WHY THE PROBLEM OCCURRED @ ONLY 30K MI. SUCH A PROBLEM COULD OCCUR AT ABOUT 60K MILES, BUT NOT ROTORS. GOODYEAR BALANCED & ROTATED MY TIRES & ALSO DISCOVERED THAT THE DRIVER'S SIDE TIRE WAS RUBBING AGAINST THE WHEELWELL, CAUSING A LARGE GASH IN THE WHEELWELL. IN THE INTEREST OF CONSUMER PROTECTION, I SEEK YOUR PROFESSIONAL ASSISTANCE IN BRINGING A POSITIVE RESOLVE TO THIS MATTER. MY CAR HAS SPENT A LOT OF TIME @ DEALER SERVICE SHOP. VOLKSWAGEN MUST BE HELD ACCOUNTABLE FOR BAD CRAFTSMANSHIP & POOR SERVICE ADVICE. PLEASE HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748794July 20, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ENGINE AND ENGINE COOLING:COOLING SYSTEM
MAP FAILURE. BUT ALSO "COOLANT MIGRATION PROBLEM." WHEREIN, DUE TO FAULTY COOLANT RESERVOIR SENSOR SEAL, COOLANT MIGRATED OUT OF COOLANT RESERVOIR AND INTO WIRING HARNESS CAUSING SPEEDO AND CRUISE CONTROL FAILURES. WAS REPAIRED AT NO COST, AS WAS MAF. HOWEVER NUMEROUS TDI AND GASSER OWNERS ARE CONSTANTLY REPORTING MAF FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748651July 18, 2001
ELECTRICAL SYSTEM:IGNITION
ENGINE SPUTTERS WHEN IT HAS BEEN SITTING IN DAMP (RAIN, ETC.) CONDITIONS. SPARKS APPEAR AT SPARK PLUG CONNECTIONS (IGNITION COIL). VEHICLE WAS EXAMINED BY VW DEALER WHEN THE PROBLEM HAD INITIALLY OCCURRED. THEY INDICATED A FAULTY IGNITION COIL, BUT THE PROBLEM WAS NOT PRESENT THAT AFTERNOON. PROBLEM RECURRED WHEN IT WAS SUBSEQUENTLY DAMP, ETC. I HAD THE CAR CHECKED BY ANOTHER MECHANIC WHO COULD NOT TELL ANYTHING. I BROUGHT THE CAR FOR A TUNE-UP BACK TO THE DEALER WHO LOOKED AT IT INTITIALLY. I SPECIFICALLY ASKED FOR THE CONDITION OF THE IGNITION COIL, AND THEY TOLD ME IT WAS FINE. I BELIEVE THERE WAS A RECALL ON THIS PART FOR EARLIER VWS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748711July 18, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SERVICE BRAKES, HYDRAULIC:POWER ASSIST, STEERING:HYDRAULIC POWER ASSIST SYSTEM
CAR DIES WHILE DRIVING AT ANY SPEEDS NO POWER-BRAKES OR STEERING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748605July 17, 2001
ELECTRICAL SYSTEM:STARTER ASSEMBLY:RELAY
FAILURE OF STARTER RELAY 109 COMMON ON JETTA TDI'S, SOURCE FROM DEALERS AND VW NEWSGROUPS ON THE INTERNET. THE CUSTOMER SERVICE (VWOA) SAID THAT THEY WILL NOT PAY UNTILL THEY ANALYZE THE PROBLEM. CASE NUMBER 104-85-703. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892631July 12, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ELECTRONIC WINDOWS DO NOT WORK AND WILL NOT ROLL DOWN. THEY WERE STUCK. ALSO, LEFT REAR SIDE WINDOW FELL IN, AND WILL COME BACK OUT.CONSUMER HAS BEEN TO DIFFERENT DEALERS, AND WAS TOLD IT WAS A COMMON PROBLEM. REGULATOR AND MOTOR NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891963July 3, 2001
VISIBILITY:GLASS, SIDE/REAR
DRIVER'S SIDE AND PASSNGER SIDE WINDOWS HAVE FALLEN DOWN INTO DOOR DUE TO A FAULTY CABLE RETRACTOR. DEALER IS AWARE OF PROBLEM. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891786July 2, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER'S/ PASSENGER'S AND RIGHT REAR POWER WINDOWS HAVE ALL FALLEN FROM TRACKS INTO DOOR FRAME. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891889July 2, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER/PASSENGER AND RIGHT REAR POWER WINDOWS HAVE FALLEN WITHIN DOOR FRM. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891593June 28, 2001
VISIBILITY:WINDSHIELD
WHILE DRIVING ABOUT 65 MPH PASSENGER'S SIDE DOOR GLASS FELL DOWN DUE TO FAILURE ON GLASS SUPPORT. VEHICLE COULD NOT BE REPAIRED DUE TO OVER MILEAGE. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747355June 25, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VEHICLE SPEED CONTROL
CAR ACCELERATED FROM 5 MPH UNTIL HIT THE CAR IN FRONT.BRAKE DIDN'T WORK.THIS HAPPENED ONCE BEFORE. DEALER INSULTED DRIVER INSTEAD OF A FOLLOWUP. *AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#891149June 25, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
3 OXYGEN SENSORS BLEW UP AT DIFFERENT TIMES LESS THN 1 MONTH APART. VEHICLE WAS UNABLE TO RUN MOVE OR START. WHEN VEHICLE WAS STARTED, IT HAD A BURNING SMELL AS THOUGH IT WAS GOING TO BLOW UP. IT WAS $500.00 FOR THE 3 OXYGEN SENSORS TO BE REPLACED. DEALER STATED OXYGEN SENSORS WERE SENSITIVE.`*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747325June 24, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WE BAGAN EXPERIENCING PROBLEMS WITH THE TRANSMISSION IN THIS CAR WITHIN WEEKS AFTER BUYING IT, IT WAS SHIFTING OUT TO HARD AND SLIPPING. WE TOOK THE CAR TO CROWN VOLGSWAGEN IN BIRMINGHAM, AL IN APRIL 2001 WE WERE NOT SATISFIED AND THEN TOOK THE CAR TO QUALITY VOLGSWAGEN IN TUSCALOOSA, AL WHERE THEY REPLACED THE TRANSMISSION. THE CAR DDROVE NORMAL FOR ABOUT ONE MONTH THEN WE BEGAN NOTICING THE SAME PROBLEMS AGAIN WITH THE TRANSMISSION. ON 06-24-2001 THE TRANSMISSION FAILED AGAIN ONLY GOING INTO DRIVE AND NO OTHER GEARS. ALSO ON MAY 11, 2001 THE REAR WINDSHIELD EXPLODED AND CRACKED FOR NO APPARENT REASON WE HAD TO PAY FOR REPLACING IT. ALSO ON 06-20-2001 THE WATER/FLUID LIGHT BEGAN FLASHING ON THE DASHBOARD WE ALSO HAD THIS FIXED. WE WOULD DESPERATELY LIKE TO HEAR FROM YOU CONCERNING THIS COMPLAINT. ANY INFORMATION YOU CAN OFFER US WOULD BE GREATLY APPRECIATED. THANK YOU - MARTHA PARE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890827June 20, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER'S POWER WINDOW WAS ROLLED UP AND SUDDENLY IT PLUNGED DOWN INTO THE DOOR. MOTOR STILL WORKED, BUT PIECES OF PLASTIC WERE BROKEN OFF ON INSIDE OF THE DOOR. DEALER STATED CLIP HAD STRESS SIGNS THAT CAUSED THEM TO COLLAPSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746984June 18, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW ARMS SHOULD NOT BE BREAKING ON A 2.5YR OLD CAR WITH LESS THAN 50K MI. THIS IS A PRODUCT DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746443June 5, 2001
STRUCTURE:BODY:DOOR
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889771June 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILED TO ENGAGE INTO FOURTH GEAR WHILE TRAVELING ON HIGHWAY, AND WILL KICK OUT OF FOURTH GEAR INTO THIRD GEAR WHILE DRIVING. DEALERSHIP HAS EXAMINED VEHICLE ,AND PERFORMED PROBLEM REOCCURRED TWO DAYS LATER. *AK THE DEALER REPLACED THE SENSOR FIRST AND LATER ON ADDED A PARALLEL CABLE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889681June 4, 2001
ENGINE AND ENGINE COOLING:ENGINE, UNKNOWN OR OTHER
VEHICLE CONSUMES MORE OIL THAN REQUIRED, CAUSING LIGHT TO ILLUMINATE INTERMITTENTLY. DEALER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746234June 1, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE BURNS ABOUT A QUART OF OIL EVERY 1000 TO 1500 MILES. DEALER IS WAITING ON VOLKSWAGEN FOR A FIX. AFTER READING OTHER NTSB COMPLAINTS AND TALKING TO OTHER VW OWNERS I FIND THAT THIS IS A MAJOR PROBLEM THAT VW IS HOPING WILL BLOW AWAY. ADDING OIL TO A NEW CAR EVERY 1000 TO 1500 MILES IS NOT ACCEPTABLE TO ME AS A CONSUMER. WHAT IS VW DOING ABOUT THIS?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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