Volkswagen Atlas Complaints

981 consumer complaints on file.

#11616610September 26, 2024
AIR BAGS
The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616498September 25, 2024
AIR BAGS, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My vehicle warning sensors continue to fail despite having them replaced and now their is an unrepairable recall that my cause my passenger airbag to not deploy during head on collision. I feel these are critical safety features are main reasons for purchasing my vehicle. I do not feel safe driving my vehicle with failing and/or potentially failing safety features. I was widowed 18 months ago. If my vehicle causes me to inadvertently harm my passenger due to a safety feature failure I will not be able to live with that. I am very disappointed in VW for the suggestion to turn off the warning features as a solution and the fact that they have yet to come up with a fix for the recall. My vehicle is only 2 years old and I do not feel safe in it. In addition, I am having to have a second fuel injector replaced due to it failing. I believe I was sold a lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616338September 25, 2024
AIR BAGS
The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616093September 23, 2024
ELECTRICAL SYSTEM, AIR BAGS
Recall opened in June still no fix. How long does the manufacturer have to come up with a solution?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615928September 23, 2024
SEAT BELTS
The contact owns a 2022 Volkswagen Atlas. The contact stated that while the twelve-year-old child was seated in the second-row passenger side captain's seat, the seat belt locking mechanism malfunctioned and the seat belt was unable to be unlatched, causing the child to become trapped in the seat. The contact stated that scissors were used to cut the seat belt strap to free the child. The vehicle was taken to the local dealer who replaced the seat belt assembly. The contact stated that the failure reoccurred with the replacement seat belt, and again the seat belt strap was cut to free the child. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 44,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615760September 21, 2024
EXTERIOR LIGHTING
The rear brake lights allow moisture inside the brake lenses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615576September 20, 2024
AIR BAGS
The contact owns a 2022 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615452September 19, 2024
ELECTRICAL SYSTEM
I came to a stop at a red light and the car turned off/battery died. The car was stuck in the middle lane on a 3 lane road during rush hour. There was no warning of a low battery weeks and days before this issue. I had to push the car into a gas station that was luckily right besides the road with oncoming traffic. Again, I was in drive and came to a stop at a red light then the car died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615416September 19, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
The vehicle was driven into the garage, driver pressed park then engine stop. Driver and passenger exited vehicle, opened both rear doors and retrieved items from the rear seats. Closed rear doors. No warning sounds or lights came on when exiting the vehicle. When returning to the vehicle in about an hour it had rolled out of the garage and crashed into another garage. When the driver's door was opened the shift lever indicated PARK. The incident was reported to the dealer and taken in as soon as possible. The dealer has been unable to recreate the problem and is still researching. Very concerned about the possibility of the vehicle moving in PARK and hitting someone or something.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11615269September 18, 2024
UNKNOWN OR OTHER
Infotainment screen distortion resulting in driver distraction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615140September 18, 2024
ENGINE
I discovered my car was leaking a small amount of oil on 08/26/2024. I made a service appointment to get it looked at and found out that the crank case oil separator and the upper timing case were both leaking. These were both found at my local Volkswagen Dealership. I was told to continue driving it but to check my oil levels weekly. On 09/14/2024, I put oil in my car that morning and at 4:30pm my car was smoking, and my oil cap had exploded off from pressure. This caused my car to no longer be safe to drive. No warning lights came on until after the leaks were found then it caused an error with my start-stop which when brought in to be inspected was told this is all related to the issue with the oil leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615107September 17, 2024
AIR BAGS
Passenger in front, light flashes on and off. Venice unable to be repaired at dealership. Dealership reporting they are recommending no front seat passenger in my vehicle. Repair unavailable since June 2024. The car is brand new and poses a serious safety risk to my family and I. We are unable to use the car for personal family use due to high safety risk to passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614648September 14, 2024
AIR BAGS
VW dealer says recall cannot be fixed. They refused to purchase car or trade in. I needed to sell my car as part of a work relocation crossing international borders and cannot. Please advise on how to proceed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614576September 14, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
after heavy rain, the forward looking radar will start stop working with no warning, cause AEB and forward warning not functioning, greatly increase risk of collision. the problem is consistent with heavy rain, but dealer refuse to do any repair because it didn't happen normally. the problem appeared on 03/31/2024, 06/30/2024, 08/18/2024 every time there is a heavy rain, with picture as proof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613700September 10, 2024
AIR BAGS
The contact owns a 2022 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613551September 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On September 9, 2024, I experienced a serious and concerning issue with my 2024 Volkswagen Atlas that compromised the safety and comfort of the vehicle. After stopping at a gas station, I returned to my vehicle and started the engine. Immediately, an extremely loud humming/vibrating noise began inside the vehicle, which was unbearable. I turned off the vehicle, but the noise persisted. We attempted to turn off the radio and air controls and checked both the interior and exterior of the vehicle, but none of these actions helped locate the source or stop the noise. Standing outside with all doors shut, the noise remained clearly audible. After further investigation, we discovered that opening at least two vehicle doors would stop the noise. If only one door was opened, the noise would persist. This issue occurred regardless of whether the vehicle was on or off. We had to drive the vehicle with this noise in order to get my child to school. Afterward, we left the vehicle off with two doors open for about 10 minutes. When we revisited the vehicle and closed the doors, the noise was no longer present. The loud noise created a significant distraction, making it difficult to concentrate on driving, thereby posing a risk to my family, other drivers, and pedestrians. I have not had a chance to drive the vehicle again so the problem has not been reproduced or confirmed by a dealer or independent service center, nor has the vehicle been inspected by the manufacturer, police, insurance representatives, or others. During the occurrence of this issue, no warning lamps, messages, or other symptoms indicated any problem with the vehicle; all systems displayed normal functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613279September 8, 2024
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The car stalls and turns off when operating at a slow speed, both in forward or reverse. This is a serious and potentially deadly problem. With my two young children in the car, I was turning left across three lanes of oncoming traffic. When I began to accelerate, my car stalled in the middle of the first lane. I had to figure out what happened, put it in park, restart the car and finish my turn before being hit by oncoming traffic. This has happened 2-3 times each day since this started last week. This has nothing to do with Eco mode or automatic start/stop feature. I am familiar with both of those and disengage them when I start the car. The car has approx 28k miles and is well maintained. It is still well within warranty. The check engine light came on and the code it throws is P0496 for a bad EVAP system. I took it to VW dealer and they re-created and diagnosed the problem. Essentially, the EVAP system has faulty parts and it is causing the gas tank to collapse. The EVAP canister, the purge valve and the gas tank all need to be replaced. The problem is they do not have the parts to replace the gas tank. And they have no idea when they are going to get them. Literally, no time horizon. The VW service advisor admitted that they’ve seen ‘some frequency’ with this problem lately, mainly on 2019-2023 models. It’s a parts issue, not a wear & tear nor maintenance issue. If you look this up online, you’ll see hundreds of posts about this issue with similar scary situations like mine. Couple this with the active recall already in place (passenger airbag may not deploy in an accident) and there’s no solution for that recall, either. My family feels in jeopardy every time we drive our family car. Why is there not a recall for the gas tank collapse? How can we compel VW to produce a remedy in a timely manner? This is going to be a fatal issue for some family. Please help. I am happy to document and share photos/ videos of the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613213September 7, 2024
EXTERIOR LIGHTING
Daytime running lights went out at around 72,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613105September 6, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Charcoal fuel filter system - I purchased my vehicle brand new. This went out the first 10 months I had the vehicle. There are numerous owners having the same issue. It seems my vehicle is having the same issues again!!! VW tried telling me I’m over filling my car. This is an incorrect statement. I place nozzle in gas tank, set lever to fill, wait until it clicks. I would never intentionally damage my new car. Again, their are numerous owners having same issues with the charcoal fuel canister
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613102September 6, 2024
SEATS
From the first day of purchase of vehicle bought NEW. The second row was not installed correctly from manufacturer. I had taken to VW for maintenance to fix. VW of Clear Lake stated seat was fixed. Seat is still not fixed. Not correctly aligned and still making very load noise. I went back to VW. VW stated it’s too late for repairs. It hasn’t been a year until February 2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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