Volkswagen Atlas Cross Sport Complaints

360 consumer complaints on file.

#11677847August 1, 2025
BACK OVER PREVENTION
The contact's mother owns a 2024 Volkswagen Atlas. The contact stated that he was dropping his daughter off at school, as he shifted into reverse (R) to exit a parking space he observed that the rear view camera image had "flashed" and then the screen went black. The contact stated that he was moving at approximately 2 MPH when he crashed into the rear bumper of the vehicle parked behind him. The contact stated that there was minor damage, paint scrapes to each bumper. The police was called and issued a report and a traffic citation to the contact. The contact stated that no person was injured. The contact stated that he had determined that there was a recall associated to his mother's vehicle VIN, NHTSA Campaign Number: 25V334000 (Back Over Prevention), however she had not taken the vehicle to a dealer to have the recall repaired. The contact had not yet taken the vehicle to be repaired or to a dealer for the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11677448July 31, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the message "Error Drive Speed" was displayed. Additionally, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 45 MPH, with the message "Engine Overheating" displayed. The contact pulled over to the side of the roadway and turned off the vehicle. The contact became aware of an abnormal coolant odor and allowed the engine to cool down for several minutes. The contact stated that the "Drive System" message was displayed. The vehicle was driven to the residence. The vehicle was towed to the dealer, where the contact was informed that it would take two weeks to diagnose the vehicle due to the dealer's service schedule. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 30,160. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675947July 24, 2025
EXTERIOR LIGHTING
One of the daytime running lights has gone out with only 45,000 miles on my vehicle. Dealership says they need to replace the entire headlight assembly, instead of the bulb, at a cost of $1,500. No prior warning as to this issue. There are a number of cases with this same problem at low vehicle mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674641July 18, 2025
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Start stop error on 7/15/25. Engine light on 7/16/25. Drove the car to AutoZone and the diagnostic code was P0496 EVAP System High Purge Flow. VW dealership said it was okay to drive vehicle with engine on until my appointment on 7/24/25. Filled up the car with gas on 7/18/25, but the fuel gauge only went up to 7/8 of a tank and 365 miles to empty. After driving 51 miles, the fuel gauge was full and 430 miles to empty. After driving 116 miles, the fuel gauge dropped back down to 7/8 of a tank and 365 miles to empty. The car stalled today while going through the busy Burlington Road roundabout. There was a popping sound coming from the rear of the vehicle near the fuel tank after I shut it off when I got home. There was also a hissing sound coming from the fuel tank. The EVAP purge solenoid was replaced on 5/30/25, the evap system failed again on 6/19/25 at which point the vehicle was sent to VW for a software update. The engine light is on again for the same EVAP issue and now the fuel system appears to be failing because of it. I’m leaving the vehicle parked until my appointment. This vehicle is not safe to drive considering it stalls unexpectedly in stop and go traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674558July 18, 2025
ELECTRICAL SYSTEM, STEERING, WHEELS
1. Electrical- Ignition switch periodically does work. 2. Wheels/tires- All tires had to be replaced due to wear at just over 15,000. miles. Wear was on inside of all 4 tires equally. 3. Steering - drifts. Feels like little control over steering wheel! Happens periodically with highway speeds. 4. SUV jumps unexpectedly. 5. 4 recalls so far. Last software 7/17/2025- camera stays on reverse for at least a 5 miles then goes back. PRESTIAGE VW-Melbourne states they can't help me. No present recalls on complaints. HAS FAR AS HOW FAST I WAS GOING. IS HAD TO SAY..FROM 0-70 MILES PER HR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673825July 15, 2025
UNKNOWN OR OTHER
The panoramic sunroof exploded, no collision or impact from debris as there were no cars around us at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673762July 15, 2025
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving from a complete stop at 10 MPH, the vehicle stalled and became inoperable. The contact was unable to pull over to the side of the road. The contact was able to restart the vehicle. Several unknown messages were displayed. The contact stated that the failure recurred 10 minutes later while driving in a parking lot. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673132July 13, 2025
EXTERIOR LIGHTING
The daytime running lights are already out on a vehicle with less than 50k miles. It is a commonly reported problems with these vehicles and an expensive fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673085July 12, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on the interstate at 70 MPH with the cruise set when my brakes dropped my speed to 50 MPH without me touching the brake pedal. The only notice that came up was sharp turn and 50 MPH. The highway was straight and the exit had a 50mph exit speed. The car behind me had to change lanes quick to avoid me. I was in my lane and far enough not to read the exit sign. This is the third time this has happened, and VW dealer couldn't find anything wrong. They said to turn off the ADAS systems and not use them. This is not a fix just masking the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673073July 12, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Car is stalling at slow speeds during heavy traffic, pulling into a parking spot, slowing down to cross a two lane highway, or moving slowly in a drive-through. This vehicle stalled unexpectedly on the tollway during the morning rush hour to Chicago. It also stalled at a four-way stop with limited visibility for drivers behind me on 6/18/2025. I had to call 911 because I was stalled at a busy intersection and the car would not restart. The engine light will come on and I’ll get a “start/stop” error even when I shut off that feature. The diagnostic code is related to the emissions system. I’ve had the car in the shop three times for this issue. The purge valve was changed, and the software was updated. I picked up my car two days ago after a three week stint at the dealership, and the car stalled already in the drive-thru. This vehicle isn’t safe to drive due to it stalling and sputtering unexpectedly in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671303July 5, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The daytime running lights have gone out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670690July 2, 2025
EXTERIOR LIGHTING
Driver side headlight stopped working after a little over 4 years but less than 50,000 miles. On coming drivers from other side of road are distracted by only one light working and tend to serve toward my car. No warning signs or messages appear in the car. Unfortunately, outside of warranty and the entire light console needs to be replaced. Appears to be a common problem on the Atlas Cross Sport 21' and per dealer parts on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669783June 27, 2025
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I had the safety recall for the info system display fixed/updated on June 14, 2025. I have had no issues with the screen being distorted since up until this afternoon. I just came to turn my car on and the screen is distorted again, like how tvs used to look in the 80s if your antenna wasn’t in the right place. It is impacting the view when reversing. No lights or warnings prior to, and my car has been parked in the shade with the weather only 77 degrees today
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666665June 13, 2025
VISIBILITY/WIPER
My windshield has a defect with a line coming from the rear view mirror box and it comes down and turns and then turns back toward the driver side and then a straight line to the passenger side. There is no impact on the outside of the windshield and no impact of being hit by a rock or any other debris. This is clearly a manufacture defect and i have reach out to the local VW Dealership in my area for the car was purchased in Houston, TX. I barely drive this car and I have noticed online there are several forums(discussions) with everyone having issues with VW Atlas windshields and the quality of having impact and some with no impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662482May 22, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661474May 16, 2025
VISIBILITY/WIPER
The windshield chips extremely easy. It is a hazard due to the potential easy shatter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660420May 12, 2025
ENGINE, UNKNOWN OR OTHER
White smoke coming from under the hood. Tire sensor has been replaced service several. One tire at a time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658431May 2, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Battery was dead 6 days after purchase and had to be towed to dealership. Dealership put a new battery in the vehicle on a Friday, 2 days later the battery was dead again. The dealership kept the vehicle for almost another 3 weeks and replaced 2 modules and the infotainment screen; this seems to have repaired the vehicle. If the car was left unlocked for 30 minutes and the radio would turn on and then turn on all of the electronics and drain the battery to dead. Once the vehicle was jumped with a jump box every warning light was on, and the vehicle was inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657342April 28, 2025
VISIBILITY/WIPER
A new vehicle was recently purchased on 3/14/25 and the glass windshield has shown a possible significant defect. The issue involves a noticeable glitter or sparkling effect throughout the front windshield, (excessive, premature pitting within the glass material), that is particularly visible under street lights at nighttime, direct sunlight, or when facing oncoming vehicle headlights. This defect causes reflection and distraction while driving. The dealership has taken photographs of the defect to support a warranty claim, but as of now, no resolution has been reached. Attached are example photos illustrating the defect (which is present throughout the windshield) under both nighttime and daytime conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657205April 28, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
1. Brake system grinding noise - every time the brakes are applied the front brakes makes a terrible grinding noise, I notice that the vehicle does not break properly. This problem clears can cause a dangerous situation to my family or others. Vehicle been inspected by VW Flagship Bayamon and they respond that is a normal situation cause by humidity. 2. Fault electrical problem the AutoStart won't work properly Manual works only 25% of the time, this cause a lot of waste and spending on gas, was inspected by the dealer and response was that there's only false codes in the PCM memory. 3. Keyless AutoStart won't work as advertised, if you start the vehicle remotely shut down immediately, doors closed, battery in good state, keyless battery was changed 3 times with the same results, dealer also state that there's only falses codes related to this issue caused by vehicle been park for long time. This is a security aspect to start your car to be ready when you park in dangerous areas. 4. During the sale of the vehicle salesperson cannot open the hood because hood get stuck with the windshield cowl plastic, he explained that there's no problem that i can get to the service department to repaired without cost, since i buy the vehicle i cannot open the hood to verify the engine. They give me all kind of excuses that part been order but never receive a call back this is dangerous cause in case of fire because of previous problems i cannot open the hood .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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