Toyota Tundra Complaints (2004)

466 consumer complaints on file.

#11433170September 16, 2021
STRUCTURE:BODY
I'm the second owner of this 2004 Toyota truck, my father was the first. This truck has been babied since my dad drove it off the lot. Everything is in superior condition except for the frame, it has almost completely rusted off. My dad passed away and this is all I have of his. Back in 2014 , it was sprayed with a rust prevention as part as the Toyota campaign which did nothing besides cover the already existing rust and increase the breakdown of the frame. Google is filled with hundreds of people saying the same thing and I don't understand how Toyota is getting away with this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431697September 4, 2021
STRUCTURE:BODY
2004 Toyota Tundra frame Rusted out should have been changed years ago. Toyota of stamford covered it up says my truck is unsafe to drive. Toyota wont help me please help. Ive tried everything. Little guy like me cant take on Toyota. Toyota will win everytime
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428804August 12, 2021
UNKNOWN OR OTHER
Frame Rust issue. I was told by a toyota dealer that a recall was issued for frame rust(safety issue) was issued back in 2015. This was the first time i ever heard of the recall. IN past years--shown by my actions--when i received a recall letter in mail---i set up a appointment and got it done. I have been told my truck is unsafe to drive. My vehicle has been inspected by 2 different dealers. Toyota representive told me they would contact me--and that has not happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427016July 29, 2021
STRUCTURE:BODY
The contact owns a 2004 Toyota Tundra. The contact stated that upon taking the vehicle to the dealer for an unknown repair, the contact was informed that the sub-frame underneath the vehicle was severely corroded. The dealer stated that it was too dangerous to go underneath the vehicle to complete the repair. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 184,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418635May 26, 2021
SUSPENSION, STEERING, UNKNOWN OR OTHER
I had the dealer take my truck in for the frame recall. I asked for them to replace the frame because I was not comfortable with how they were handling it. Per the service record they filled in perforations and “undercoated. I did not believe that filling in existing perforations was the safest way to handle this. After brining the truck to a shop to check the steering we were told that they wouldn’t even put it up on a lift. The steering issue was that the rack and pinion steering was literally falling out due to the rusted frame. We drove this vehicle home and parked it. About a week later the spare tire fell out right onto our driveway. Needless to say, I am certain there are many more Toyota trucks out there ready to fall apart on the road. We contacted Toyota corporate several times to try to rectify this mishandling of our recall. We called and sent certified letters. We asked to share the cost of a new frame and they said no. We then had the truck towed to a shop who could do the work. They ordered a frame from Toyota only to be contacted 2 months later saying that the frame was discontinued and they wouldn’t be sending it after all (we were willing to pay fir the frame and install because we had a useless and UNSAFE vehicle. We finally found a shop over an hour away who could rebuild/fabricate the frame and replace the fallen out steering etc. we had that truck towed about 60 miles away to have this work completed. This mishandling of the recall by Toyota and their lack of customer care cost me a whopping $17,000! Again, unsafe Tundras out there for sure. Please advise…this is the 2nd time I’ve filled out this form and never heard anything. Thank you in advance. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405291March 29, 2021
UNKNOWN OR OTHER
2005 TUNDRA. HOLES IN FRAME, AND MOUNTING POINTS BREAKING OFF. 100% UNSAFE. NO HELP FROM THE MANUFACTURER. I WAS CHANGING THE OIL WHEN I NOTICED FRAME ROT. FURTHER INVESTIGATION REVEALED SIGNIFICANT FRAME FAILURE AT NOT LESS THAN THREE AREAS. THE VEHICLE CANNOT BE DRIVEN SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403518March 17, 2021
AIR BAGS
I HAVE TRIED FOR MONTHS TO GET THIS AIRBAG REPLACED WITH NO LUCK. I KEEP GETTING THESE RECALL NOTICES WITH INSTRUCTIONS I TRY TO FOLLOW AND HERE'S THE RESULTS SO FAR: AFTER TEXTING "FIX" TO 877-427-0285 SEVERAL TIMES, NOTHING HAPPENED. MONTHS LATER, I GET SOME BIZARRE TEXT FROM A NUMBER I DON'T RECOGNIZE ASKING FOR MY ADDRESS SAYING I NEED TO RESPOND WITHIN 10 MINUTES. AFTER ASKING WHO IT WAS, ANOTHER NUMBER TEXTS ME ASKING FOR THE SAME INFO WITH NO EXPLANATION AS TO WHO THEY ARE AND THEY REFUSED TO SAY. I'VE CALLED TOYOTA OF TUMWATER A FEW TIMES AND, AT FIRST, THEY COULDN'T SCHEDULE ME FOR AN APPOINTMENT UNTIL SOME TWO MONTHS OUT. IN THE MOST RECENT CALL THEY NEEDED MY HOME ADDRESS AND PHONE NUMBER, WHICH I'M NOT INCLINED TO GIVE BUT DID IN HOPES OF GETTING THIS RESOLVED, BUT THEN THEY NEEDED MY FULL VIN. IF THAT'S THE CASE, WHY ISN'T IT ON THE [XXX] RECALL NOTICE? YOU LISTED THE LAST 8 DIGITS SO CLEARLY YOU HAVE IT. I TEXTED "FIX" TO THE NUMBER LISTED AGAIN THIS MORNING AND FINALLY GET A RESPONSE FROM "CINDY" WHO ASKS FOR EITHER THE FULL VIN OR THE RECALL ID. I SHARE THE RECALL ID AND TOLD I NEED TO SEND THE FULL VIN. AFTER A LOT OF BACK AND FORTH, I'M TOLD THERE'S NO RECALL OPTION AND I NEED TO DRIVE TO ANOTHER TOWN. WHAT DO YOU MEAN THERE'S NO RECALL OPTION? WHY ARE THESE INSTRUCTIONS INCLUDED IN THESE MAILINGS? DO YOU PEOPLE THINK WE MEMORIZE VIN NUMBERS? YOU SAY THIS REPAIR IS "URGENT" "SERIOUS INJURY" "DEATH" THEN WHY ARE THERE SO MANY DIFFICULT STEPS INVOLVED IN GETTING THIS [XXX] THING REPLACED? THREE EASY STEPS TO SCHEDULE IS AN OUTRIGHT LIE. I'VE NEVER HAD THIS MUCH TROUBLE WITH A RECALL. I'VE NEVER HAD TO PROVIDE A VIN JUST TO GET A [XXX] APPOINTMENT. I NEED HELP GETTING THIS RESOLVED. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396124February 13, 2021
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE'S ACCELERATION BECAME UNCONTROLLABLE. IN ADDITION, THE BRAKES AND THE ANTILOCK SYSTEM SEEM TO FAILED. THE VEHICLE WAS IN DRIVE AND PROCEEDING DOWN AN INCLINE, TRAVELLING ABOUT 30MPH WHEN THE UNINTENDED ACCELERATION OCCURRED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11388331January 15, 2021
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT STATED THAT AFTER TAKING THE VEHICLE FOR STATE INSPECTION, HE WAS INFORMED THAT THE UNDERCARRIAGE AND SUBFRAME WAS CORRODED AND THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE CONTACT DROVE THE VEHICLE TO FOWLER TOYOTA OF TULSA (6868 EAST BROKEN ARROW, FRONTAGE ROAD, TULSA, OK 74145) TO BE INSPECTED. THE MECHANIC CONFIRMED THE EXTREME RUST CONDITION AND STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387344January 9, 2021
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
VEHICLE BEGAN TO ACCELERATE DOWN A STEEP HILL AND NO MATTER WHAT I TRIED TO STOP IT, NOTHING HAPPENED, IT JUST KEPT ACCELERATING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11387346January 9, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE BEGAN TO ACCELERATE DOWN A STEEP HILL AND NO MATTER WHAT I TRIED TO DO TO STOP THE VEHICLE NOTHING HAPPENED. IT JUST KEPT ACCELERATING. LOST CONTROL OF VEHICLE, AND WAS UNABLE TO NEGOTIATE THE RIGHT HAND TURN. VEHICLE SLAMMED INTO A DIRT EMBANKMENT, THEN ROLLED OVER AND REVERSED IT'S POSITION. CONSEQUENTLY, I WAS TRAPPED IN A RUNNING VEHICLE WITH GASOLINE LEAKING AND UNABLE TO SHUT OFF THE ENGINE. HAD TO WAIT 30N MINUTES FOR EMS/FIRE RESCUE TO ARRIVE. EXTRICATION TOOK ANOTHER 25-30 MINUTES. TRANSPORTED TO TRAUMA CENTER, YORK, PA.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11386784January 6, 2021
SUSPENSION
TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT STATED THAT UPON TAKING HIS VEHICLE TO HERITAGE TOYOTA (1620 SHELBURNE RD, SOUTH BURLINGTON, VT 05403) FOR NHTSA CAMPAIGN NUMBER: 19V741000 (AIR BAGS) REPAIR, THE SERVICE TECHNICIAN INFORMED HIM THAT SEVERE CORROSION HAD FORMED ON THE TOP OF THE VEHICLE'S UNDERCARRIAGE. THE CONTACT WAS SHOWN THE CORROSION DAMAGE AND NOTICED THAT HOLES AND MISSING PARTS WERE UNDER THE SUBFRAME. THE CONTACT STATED THAT IN 2014, A SPECIAL COATING WAS PLACED ON THE UNDERCARRIAGE TO PREVENT CORROSION HOWEVER, THE COATING FAILED TO PREVENT THE RUST CONDITION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386739January 5, 2021
UNKNOWN OR OTHER
FRAME WAS RUSTPROOFING BACK IN 2014 AFTER 10 YEARS OF VERMONT WINTERS. GUEST WHAT THAT DID NOT WORK. NOW I HAVE HOLES IN THE FRAME. TOTAL LOSS OF TRUCK WITH 49000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384114December 18, 2020
STRUCTURE:BODY, STEERING, UNKNOWN OR OTHER
MY VEHICLE FRAME HAS TOTALLY ROTTED OUT BY RUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382866December 10, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT STATED THAT A YEAR GO WHILE DRIVING 25 MPH AND WAS GOING AROUND A CORNER, THE FRONT END OF THE VEHICLE JERKED, THE CONTACT LOST CONTROL AS A RESULT, THE VEHICLE COLLIDED WITH A TREE. THE CONTACT DID NOT SUSTAINED INJURIES AND WAS ABLE TO CONTINUE DRIVING. NO POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE VEHICLE WAS LATER TAKEN TO FOR INSPECTION AT AN INSPECTION STATION. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS UNABLE TO BE INSPECTED DUE TO A HOLE IN THE FRAME AND WAS CORRODED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVER UNDER THE WARRANTY AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 240,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11377748December 3, 2020
STRUCTURE:BODY
A WARRANTY ON THE FRAME OF THE TRUCK WAS SATISFIED ON 5/6/2014. THE FRAME WAS RUSTY AT THE TIME. HOWEVER, THE FRAME IS RUSTY AGAIN AND WE NOW HAVE A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377020November 30, 2020
STRUCTURE:BODY
THE FRAME IS RUSTED TO THE EXTREME THAT PREVIOUS OWNERS HAVE ALREADY HAD IT REPAIRED ON THE DRIVERS SIDE JUST BEHIND THE FRONT AXLE FOR THE SWAY BAR TO MOUNT. I HAVE FOUND THE SAME ISSUE OF RUST THROUGH THE FRAME IS NOW ON THE PASSENGER SIDE AND BOUT TO DO THE SAME THING. I ALSO FIND EXTREME RUST JUST IN FRONT OF THE REAR AXLE. EXTREME RUST HOLDING THE TRANSFER CASE IN THE VEHICLE IS VERY THIN ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374751November 15, 2020
SERVICE BRAKES, POWER TRAIN, WHEELS
REAR AXLE DIFFERENTIAL HAS RUSTED THROUGH AND IS LEAKING OIL. EMERGENCY BRAKE LINE HAS RUSTED AND SNAPPED. THE RIMS HAVE OXIDATED. LEAF SPRINGS HAVE ALSO RUSTED VERY BADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374163November 11, 2020
STRUCTURE:BODY
VEHICLE FAILED ITS YEARLY STATE INSPECTION DUE TO SEVERE RUST MAKING THE FRAME STRUCTURALLY COMPROMISED. THE VEHICLE WAS INSPECTED BY TOYOTA IN 2014 AND TREATED WITH A CORROSION RESISTANT COMPOUND UNDER A LIMITED SERVICE CAMPAIGN. SIX YEARS AFTER THE APPLICATION TOYOTA NOW ADVISES THE FRAME IS STRUCTURALLY COMPROMISED DUE TO SEVERE RUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364889October 18, 2020
STRUCTURE:BODY, SUSPENSION
ORIGINAL OWNERS OF A 2004 TUNDRA DOUBLE CAB 4WD, PURCHASED NEW. WITHIN 3 YEARS, THE WHEELS BEGAN TO CORRODE. REPORT WHEEL CORROSION TO TOYOTA, THEY REPLY NOTHING THEY CAN DO. IN 2007, WITH 25K MILES, TRUCK WAS RECALLED AND HAD BALL JT REPLACED. AT 60K MILES, PARKING BRAKE MECHANISM WAS FROZEN (CORRODED) AT THE REAR WHEELS. AT APPROXIMATELY 90K MILES, FRONT SUSPENSION LEFT SIDE VERTICAL LINK FRACTURED. REPLACED LINK ON BOTH SIDES, AND RIGHT SIDE HAD DETERIORATED AND FAILURE WAS IMMINENT. WHEEL BACKING PLATES ON ALL 4 WHEELS BEGAN CORRODING. REAR BUMPER AND SUPPORT BRACKETS BEGAN TO CORRODE AT 90K MILES. NOVEMBER OF 2014, VEHICLE IS RECALLED FOR INSPECTION OF FRAME. TOYOTA DETERMINES IT DID NOT NEED REPLACING, AND SPRAY SOME TYPE OF COATING ON THE FRAME. IN OCTOBER OF 2019, AT 140K MILES, ONE OF THE TWO FUEL TANK STRAPS FAILS DUE TO CORROSION, FUEL TANK SUSPENDED BY ONE STRAP UNTIL DISCOVERED. JULY OF 2020, DISCOVER REAR AXLE DIFFERENTIAL COVER LEAKING DUE TO SEVERE CORROSION OF THE AXLE METAL. ATTEMPT TO TRADE IN VEHICLE AT TOYOTA IN OCT OF 2020, AND THEY PROVIDE A VALUE LESS THAN BOOK VALUE DUE TO CORROSION, AND STATE THEY ARE TAKING A RISK AS THE VEHICLE MAY NOT PASS INSPECTION. CALL TOYOTA CUSTOMER SERVICE TO ASK FOR ASSISTANCE OR DISCOUNT TO PURCHASE A NEW TRUCK, AS WE HAD NO INTENTION OF SELLING THE TRUCK WE HAVE CARED FOR FOR 16 YRS, WITH ONLY 150K MILES, AND NOW WITH A BAD AXLE MUST BUY ANOTHER TRUCK ASAP IN 2020. THE TRUCK WAS NOT A DAILY DRIVER, WAS NOT DRIVEN FOR A WORK COMMUTE. IT IS AN EXTRA VEHICLE, OUR "NEW" DEPENDABLE VEHICLE FOR FAMILY TRIPS, VACATIONS, COLLEGE, ETC.., AND THE CONDITION AND CARE IS OBVIOUS IN THE PHOTOS. I WOULD NOT EXPECT TOYOTA TO BUY BACK THE VEHICLE, BUT SOME ASSISTANCE COULD BE PROVIDED TO THE OWNERS FORCED TO PURCHASE ANOTHER TRUCK PREMATURELY. OUR TRUCK NEVER TRAILERED OR LAUNCHED A BOAT. RARELY DRIVEN IN SNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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