Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#11074603February 24, 2018
VEHICLE SPEED CONTROL
VAN WAS PARKED ON A CITY STREET. I WAS TRYING TO PULL OUT OF A PARKING SPACE.I HAD MY FOOT ON THE BRAKE WHEN THE ENGINE REVVED UP AND LUNGED FORWARD. I HAD MY FOOT ON THE BRAKE, THE MAT WAS SECURED DOWN. I TOOK MY VAN IN TO HAVE THE TOYOTA DEALER CHECK. THEY COULDN'T FIND ANYTHING WRONG. THIS HAPPENED 3 DIFFERENT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074240February 22, 2018
ENGINE
OIL STARTED LEAKING HEAVILY; I WAS NOTIFIED BY A COWORKER AND WAS ABLE TO GET THE CAR INTO FIRESTONE BEFORE THE ENGINE LOCKED UP. LOW OIL PRESSURE WARNING CAME ON AS I DROVE INTO FIRESTONE LOT. TECHS TOLD ME THE OIL COOLING HOSE FAILED (AT 109000 MILES). OLD HOSE WAS MADE OF RUBBER ATTACHED TO METAL PLATES AND HAD FAILED TWO PLACES IN THE RUBBER HOSE. NEW HOSE IS MADE OF METAL SO TECHS CHECKED FOR A RECALL AND FOUND NONE. THIS COULD BE A BIG SAFETY ISSUE IF PEOPLE ARE NOT AWARE OF WHAT IS HAPPENING AND GET STRANDED SOMEWHERE OR THE ENGINE LOCKS OUT ON THEM AT SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071780February 8, 2018
UNKNOWN OR OTHER
FUEL DOOR HINGE BROKE BECAUSE THE FUEL DOOR PIN HAS SO MUCH TENSION THAT IT BROKE THE HINGE. THIS CAUSED A SAFETY ISSUE BECAUSE THE DOOR CANNOT BE OPENED FROM THE INSIDE IF IT IS NOT CLOSED ALL THEY WAY OR PUSHED CLOSED ENOUGH FOR THE SENSOR TO ALLOW THE SLIDING DOOR TO OPEN. THIS EVENT WAS REPORTED PAST THE 36 MONTH WARRANTY, BUT HAD BEGUN BEFORE THE WARRANTY HAD ENDED. CURRENT OWNERS SHOULD BE AWARE THAT IF THERE ARE INSTANCES BEGINNING OF THE DOOR NOT BEING ABLE TO BE OPENED, THIS SHOULD BE AN ITEM COVERED UNDER AN EXTENDED WARRANTY DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY SITUATION. THIS HAPPENED SEVERAL TIMES WHILE PARKED AND EXITING THE VEHICLE. THERE ARE OTHER INSTANCES OF THIS ISSUE ON DIFFERENT SIENNA AND TOYOTA FORUMS. TOYOTA SERVICE MANAGER CONFIRMS THAT IT IS EXCESSIVE, BUT ONLY RESOLUTION WOULD BE TO REPLACE CABLE WITH NO GUARANTEE IT WOULDN'T HAVE EXCESSIVE FORCE ALSO. ONLY OTHER RESOLUTION WOULD BE TO HAVE SERVICE BULLETIN ISSUED BY TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067014February 5, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER SLIDING DOOR FAILED TO AUTOMATICALLY OPEN OR CLOSE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT BUTLER TOYOTA (3232 HARPER RD, INDIANAPOLIS, IN 16240, (844) 829-9600) INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE CONTACT CALLED THE DEALER SEVERAL TIMES AND WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063626January 18, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR PASSENGER SLIDING DOOR OPENED INDEPENDENTLY AND THE DOOR WARNING INDICATOR ILLUMINATED. THE DRIVER COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO LOCK THE SLIDING DOOR, BUT IT FAILED TO REMAIN LOCKED. THE DRIVER PLACED A ROPE AROUND THE SLIDING DOOR TO KEEP IT FROM SLIDING OPEN AND RESUMED DRIVING. THE CONTACT CALLED STOCKTON TOWN TOYOTA AT (209) 320-1800 (LOCATED AT 2150 E HAMMER LN, STOCKTON, CA 95210) AND WAS INFORMED THAT THERE WOULD BE A FEE TO DIAGNOSE AND REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062614January 13, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL. BEEN CALLING DEALER EVERY FEW MONTHS, WAITING FOR THE RECALL TO GET REMEDIED FOR THE AIRBAGS. ALSO, WAITING FOR THE DEALER TO REMEDY THE SLIDING DOOR RECALL. MANY CALLS TO THE SERVICE DEPARTMENT HAVE BEEN UNRESOLVED, EVEN WITH THE PROMISE TO BE CALLED BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053302December 7, 2017
UNKNOWN OR OTHER
WHEN DRIVING ON THE HIGHWAY WE HEARD A LOUD NOISE. WE PULLED OVER TO FIND OUR SUN/MOON ROOF HAD BLOWN OUT. WE IMMEDIATELY CONTACTED OUR INSURANCE COMPANY AND TAPED OVER THE HOLE TO AVOID ANY GLASS BLOWING OUT ONTO OTHER DRIVERS AND INSIDE THE VEHICLE. WHEN WE TOOK IT TO TOYOTA DEALERSHIP THEY SAID THEY CHECKED FOR OTHER COMPLAINTS BUT SAID THEY HAD NONE. THIS WAS THE SUMMER OF 2014. EVEN THOUGH THE DEALERSHIP CLAIMED THERE WERE NO ISSUES, WE REPORTED THE PROBLEM TO TOYOTA DIRECTLY AND AFTER A COUPLE OF MESSAGES AND COPIES OF PICTURES THEY DECIDED IT WAS NOT A DEFECT SO WE WERE NOT GOING TO BE REIMBURSED. THE EXPENSE WAS A LITTLE OF $1000 WHICH WE WERE OUT OF POCKET ON AS WE HAD A $1000 DEDUCTIBLE. IN LIGHT OF MORE RECENT NEWS ABOUT THIS BEING A PROBLEM IN MANY VEHICLES INCLUDING TOYOTA VEHICLES WE WANTED TO REPORT IT AS A SAFETY ISSUE. HAD WE NOT HAD THE COVER CLOSED ON THE INSIDE, GLASS WOULD HAVE COME IN ON US. WE WERE JUST THANKFUL THAT NO ONE ON THE HIGHWAY WAS HURT WITH THE WINDOW BLEW OUT. WE BELIEVE THIS ITEM SHOULD BE REVIEWED FOR POSSIBLE RECALL AND REIMBURSEMENT TO OWNERS OF VEHICLES THAT HAVE SUN/MOON ROOFS MADE BY THE MANUFACTURER. I AM NO LONGER SURE I HAVE PICTURES AS THEY WOULD HAVE BEEN TAKEN ON AN OLD PHONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052570December 5, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA OF HUNTINGTON BEACH IN HUNTINGTON BEACH, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051812December 1, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING BETWEEN 30-35 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE PASSENGER SIDE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER FOURTEEN YEAR OLD DAUGHTER WERE INJURED AS A RESULT OF THE CRASH. THE CONTACT WAS DRIVING AND HER DAUGHTER WAS SEATED ON THE PASSENGER SIDE. THE OCCUPANTS WERE INJURED AND THE FOURTEEN YEAR OLD PASSENGER WAS TAKEN TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED THAT SHE RECENTLY HAD THE AIR BAGS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE AUTONATION TOYOTA CERRITOS DEALER (18700 STUDEBAKER RD, CERRITOS, CA) WAS NOTIFIED OF THE FAILURE AND WERE CURRENTLY REPAIRING THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11051178November 29, 2017
UNKNOWN OR OTHER
RECALL ON A SLIDING DOOR NOT WORKING/CLOSING ON A 2011 SIENNA, HAD TO PAY TO HAVE DOOR REPAIRED TO CLOSE. THE DOOR WORKING IS PART OF A COMPANY RECALL WITH THE SLIDING DOORS NOT WORKING ON 2011 SIENNAS. SLIDING DOOR WOULD NOT SHUT ON THE VAN. MY DAUGHTER HAD TO HOLD THE DOOR SO THAT MY FAMILY COULD GET HOME. IT WAS A MAJOR SAFETY ISSUE WITH THE DOOR, SOMEONE COULD HAVE BEEN HURT. WE SENT THE INVOICE WITH THE REPAIR FOR THE RECALL, WE HAVE WAITED FOR ALMOST 9 WEEKS, AND MANY CALLS TO THE COMPANY, AND FOR THE MOST PART MYSELF AND MY WIFE HAD TO DO THE LEG WORK TO GET THIS GOING BY THE COMPANY. THIS HAS BEEN A FRUSTRATING EXPERIENCE, FOR ONE THE SAFETY ISSUE FOR MY FAMILY, CONSIDERING THE RECALL WAS OVER 1 YEAR ON THIS VAN IS PRETTY RIDICULOUS. AND GETTING INFORMATION ABOUT MY CASE HAS BEEN FRUSTRATING. IT SEEMS LIKE TOYOTA DID NOT WANT TO TAKE ANY RESPONSIBILITY FOR THE ISSUES WITH THE REIMBURSEMENT, ISSUES WITH COMMUNICATIONS WITH THIS, IT HAS BEEN A FRUSTRATING SITUATION. ESPECIALLY WE HAVE TO KEEP THIS VAN, AND THE COMPANY IS NOT TAKING RESPONIABLITY TO RESOLVE THE REFUND OF THE VAN DOOR NOT OPENING. THIS IS NOT RIGHT BY THIS COMPANY DOING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047354November 19, 2017
AIR BAGS
TAKATA RECALL. I HAVEN'T RECEIVED ANY RECALL FOR REPLACING TAKATA AIRBAGS FOR MY VEHICLE FROM MY TOYOTA DEALER. I'M VERY CONCERNED DRIVING THAT VEHICLE. PLEASE CALL ME AT [XXX] OR EMAIL ME AT "[XXX]" FOR FURTHER INFORMATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045907November 14, 2017
AIR BAGS
I WAS DRIVING MY TOYOTA SIENNA 2011(US 22W ALLENTOWN PA HIGHWAY) WHEN SUDDENLY MY VEHICLE WAS HIT HARDLY BY A CHEVY SUV, THEN I HIT LATERALLY THE WALL DIVIDING THE HIGHWAY, LATELY HIT A ALUMINIUM FENCE. I WAS ADMITTED AT LEHIGH VALLEY HEALTH NETWORK, CEDAR CREST HOSPITAL WITH HITS ALL OVER MY BODY, ESPECIALLY, AN OPEN-WOUND TRAUMA IN MY FOREHEAD. I STARTED HAVING RECURRENT HEADACHES, PAINFUL BACK AND NECK ACCOMPANY OF SWELLING, NUMBNESS AND CRAMPS IN MY RIGHT LIMB. I WAS ATTENDING PHYSICAL THERAPIES, STILL I AM TAKING MEDICATIONS BY RELIEF RECURRENT MIGRAINES, BACK AND NECK PAIN PROVOKED BY THE WHIPLASH SYNDROME LONG-TERM INJURIES. WHEN CHECKING ON THE VEHICLE WAS VERY NOTICEABLE THAT NONE OF AIR-BAGS WAS OPENED. BECAUSE OF THIS SITUATION MY INJURIES WERE WORST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11045618November 13, 2017
AIR BAGS
THIS WEBSITE AND SENT NOTICES STATE THAT MY 2011 TOYOTA SIENNA IS ON TAKATA AIRBAG RECALL. WHEN I JUST CALLED BOCH TOYOTA SOUTH TO SCHEDULE THE RECALL AND REPLACE MY AIRBAGS, THE CUSTOMER SERVICE REPRESENTATIVE SAID THAT THE AIRBAG RECALL IS VEHICLE SPECIFIC AND MY MINI VAN IS NOT ON THEIR RECALL LIST, THEREFORE I CANNOT GET THE SAFER AIRBAGS INSTALLED. I'D LIKE TO GET THIS PROBLEM RESOLVED AND MAKE MY VEHICLE SAFER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040775October 28, 2017
AIR BAGS
"TAKATA RECALL" RECALL OF THE TAKATA AIRBAG INFLATORS HAVE NOT BEEN REPLACED. TOYOTA CORPORATION DID NOTIFY US AND WHEN WE QUESTIONED ABOUT THE REPLACEMENT AT PRICE TOYOTA, 168 NORTH DUPONT HIGHWAY, NEW CASTLE, DE 19720, REPLACEMENT PARTS WERE NOT AVAILABLE AT THAT TIME. NOT FURTHER COMMUNICATIONS FOR APPROXIMATELY 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040443October 27, 2017
STEERING
THE POWER MOTOR WOULD TURN OFF FOR A WEEK OR SO THEN COME BACK ON FOR SEVERAL WEEKS. THE POWER MOTOR NOW DOESN'T WORK AT ALL. THE FINAL TIME IT WENT OUT WAS WHEN I WAS DRIVING. I TOOK IT TO A DEALERSHIP THEY TOLD ME THE STEERING COLUMN NEED TO BE REPLACE AT A CONSIDERABLE COST. I HAVE READ ON-LINE ON MANY FORUMS THAT THIS IS A COMMON OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040324October 27, 2017
STRUCTURE:BODY
FUEL DOOR HINGE BROKE CAUSE BY SLIDING DOOR SAFETY MECHANISM BEING TOO STIFF AND PLACED IN A BAD LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040178October 26, 2017
POWER TRAIN
THERE IS A SAFETY RECALL B0H ISSUED BY TOYOTA THAT ONLY IMPACTS CERTAIN 2011 MODEL YEAR SIENNAS. THIS IS WHERE THE RIGHT HAND FRONT DRIVE SHAFT ASSEMBLY IS IMPACTED. THE VEHICLE OF MY 2011 TOYOTA SIENNA DOES NOT MATCH THOSE VEHICLE IDENTIFICATION NUMBER(S) THAT ARE IMPACTED BY THIS RECALL. MY VEHICLE IS EXHIBITING THE EXACT SAME ISSUE THAT OTHER 2011 TOYOTA SIENNAS ARE RUNNING INTO BUT MY VEHICLE VIN NUMBER IS NOT INCLUDED IN THE SAFETY RECALL. MY VEHICLE HAS 75656 MILES ON IT AND TOYOTA DEALERSHIP WILL NOT FIX THIS SAFETY RECALL WITHOUT ME PAYING FOR IT. I CALLED TOYOTA ABOUT THIS ISSUE (CASE 1710022954) BUT THEY ARE REFUSING TO SEND ME ANY DOCUMENTATION THROUGH EMAIL ON THIS AND REFUSING TO COMPLETELY FIX THE SAFETY RECALL ISSUE ON MY 2011 TOYOTA SIENNA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039484October 25, 2017
ELECTRICAL SYSTEM
SIENNA 2011 LE DEVELOPED PROBLEM WITH THE SLIDING DOOR AFTER 5 YEARS OF USED AND A ABOUT 60K MILES, AFTER WARRANTY EXPIRED. THE LH SLIDING DOOR WORKS SOMETIMES, BUT MOSTLY OPENS HALF WAY AND GET STUCK OR CLOSES AGAIN. I HAVE TO PUSH IT MANUALLY TO GET IT TO OPEN OR CLOSE. THIS PROBLEM SEAMS TO BE PREVALENT IN SIENNA MODELS 2011+. TOYOTA HAS RECALLED MY SIENNA MODEL MULTIPLE TIMES TO ADDRESS MULTIPLE PROBLEMS WITH THE SLIDING DOORS. A TOYOTA DEALER SAID THE MOTOR NEEDS CHANGING AND THE REPAIR WILL COST ABOUT 1800 (ABOUT 1300 FOR A NEW MOTOR.) I AM SURE THE MOTOR FAILED BECAUSE OF THESE MULTIPLE PROBLEMS WITH THE SLIDING DOOR MECHANISMS PUT UNDUE STRESS ON THE MOTOR LEADING TO ITS FAILURE. THEREFORE, TOYOTA SHOULD OWN THIS PROBLEM AND FIX IT WITHOUT CHARGE. THE DEALER FOUND A USED MOTOR FOR 700 FROM LKQ. I FOUND A NEW MOTOR (PART NO 8500608013) FOR ABOUT 760 FROM ANOTHER TOYOTA DEALER ONLINE. USING THESE OPTIONS, I WILL STILL HAVE TO PAY ABOUT 1400-1500 TO FIX A DOOR THAT SHOULD WORK FINE LONGER THAN 5 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033827October 16, 2017
STRUCTURE:BODY
POWER SLIDING DOOR- THE CABLES ON BOTH SIDES OF THE VEHICLE BROKE JAMMING THE DOOR SHUT, THE CABLE NEEDED TO BE CUT FURTHER TO ALLOW THE DOOR TO OPEN FULLY AND NOW REQUIRES MANUALLY TO BE OPENED, PRIOR TO THIS THE DOORS WOULD MAKE A POPPING NOISE WHEN OPENED FROM THE MANUAL LEVER OUTSIDE OF THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032747October 10, 2017
SEAT BELTS
WHILE DRIVING, THE DRIVER'S SEAT BELT, AT IT'S LOWER ANCHOR POINT IN THE B PILLAR, BECAME UNBOLTED AND CAUSED THE BELT TO BECOME PERMANENTLY DETACHED FROM THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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