Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10509333April 23, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WOULD EXHIBIT A LOUD POP WHEN BEING OPENED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE WELDING WAS FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505848April 10, 2013
STRUCTURE
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED AND SHE WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY INADVERTENTLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO INFORMED HER THAT THE ENTIRE DASHBOARD WOULD NEED TO BE REPLACED. FAILURE MILEAGE WAS 71,000 AND THE CURRENT MILEAGE WAS 91,000. UPDATED 06/17/13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507187April 4, 2013
STEERING
I WAS DRIVING 10 MPH TOWARDS THE GROCERY STORE PARKING LOT WHEN SUDDENLY THE STEERING WHEEL WILL NOT TURN. I ALMOST HIT A TREE SINCE THE CAR WENT OVER THE CURB. I HAD TO STOP THE ENGINE. THIS HAPPENED AGAIN ON MY WAY HOME THAT NIGHT. IT WAS VERY DANGEROUS. I IMMEDIATELY CALLED TOYOTA THE FOLLOWING DAY (1-800-331-4331) AND WAS TOLD THAT THERE HAD NEVER BEEN NO RECORD OF ANY COMPLAINT WITH A SIMILAR ISSUE ON THE 2004 SIENNAS. BUT TONIGHT , I AM SO SURPRISED THAT THERE HAD BEEN A LOT OF COMPLAINTS ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504583March 26, 2013
SEAT BELTS
THE FRONT SEAT BELTS--ESPECIALLY THE PASSENGERS SEAT BELT, OFTEN BECOME STUCK WHEN EXTENDED BECAUSE OF TWISTING AND FOLDING UP UPON ITSELF. SOMETIMES THE SEAT BELT CANNOT RETRACT AT ALL; MORE OFTEN THAN NOT, BECAUSE OF THE TWISTING, THE SEAT BELT BECOMES JAMMED IN THE FULLY EXTENDED POSITION. THE RESULT IS THAT THE IT THE OCCUPANT ISN'T (ADEQUATELY) RESTRAINED. THIS HAPPENS 5 - 8 TIMES PER WEEK. ALSO A PROBLEM, BECAUSE THE BELT IS NOT RETRACTED, IT FREQUENTLY GETS SLAMMED IN THE DOOR WHEN THE DRIVER OR PASSENGER GET OUT OF THE VEHICLE. OVER TIME, THE INTEGRITY OF THE BELT WILL SUFFER FROM THIS. I NEVER KNOW WHEN THE BELT WILL TWIST. IF A PASSENGER LEANS FORWARD AND THEN BACK,THAT IS ENOUGH FOR THE BELT TO TWIST UPON RETRACTION. NOW I HAVE AN IMPROPERLY RESTRAINED PASSENGER AT RISK FOR INJURY IN A MOVING VEHICLE. PLEASE DO NOT WAIT FOR A FATALITY BEFORE ACTING ON THIS. WE REQUIRE OCCUPANTS TO WEAR BELTS FOR A REASON. IT IS THE LAW. IF TOYOTA'S BELTS ARE FAILING, WE LOSE THE BENEFIT OF THE SEAT BELT AND ARE UNPROTECTED. PLEASE SEE OTHER WEBSITES THAT LIST THIS PROBLEM, THE VIN NUMBERS OF THESE CARS ARE SIMILAR. HTTP://WWW.CARPROBLEMZOO.COM/TOYOTA/SIENNA/SEAT-BELT-PROBLEMS.PHP AND ALSO HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2004/TOYOTA/SIENNA/SEAT+BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504137March 22, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT NOTICED THAT THE ENTIRE DASHBOARD WAS CRACKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION WHERE THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 8/26/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503868March 21, 2013
STRUCTURE:BODY
DURING OPENING AND CLOSING THE FRONT DOOR ON DRIVER SIDE, IT MAKES A LOUD POPPING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503482March 18, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
UPON PRESSING THE OPEN BUTTON ON THE REMOTE FOR THE PASSENGER SIDE SLIDING REAR DOOR, IT MAKES NOISE BUT DOES NOT OPEN. UPON FURTHER INVESTIGATION WE REALIZED THE CABLE HAD FRAYED AND THE DOOR GOT JAMMED HALF WAY OPEN. WE TOOK IT TO THE DEALERSHIP AND WERE TOLD TO ASK FOR AN EXCEPTION BUT BECAUSE IT WAS NOT COMPLETELY BROKEN THEY WOULD NOT FIX IT! THIS POSES A SAFETY ISSUE AS THE ONLY EXIT FOR REAR PASSENGERS IS NOW THE DRIVERS SIDE REAR DOOR UNTIL IT BREAKS AS WELL. RESEARCH SUGGESTS WE ARE JUST BARLEY OVER AND ONLY MONTHS BEYOND THE EXTENDED WARRANTY SERVICE FOR THIS DEFECT @ 120K OR 9YRS, LEAVING US TO ABSORB THE ENTIRE 1500-1800$ COST ASSOCIATED WITH REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503230March 16, 2013
STRUCTURE:BODY
THE DRIVER DOOR MAKES A DOUBLE CLICKING SOUND EITHER ON OPENING OR CLOSING. TRIED PUTTING DW40, BUT DID NOT WORK. AFTER "GOOGLING" THE PROBLEM, DISCOVERED THAT MANY OTHER TOYOTA SIENNA OWNERS HAVE THE SAME PROBLEM. IT SEEMS AN ISSUE WITH THE WAY THE WELDING IS DONE ON THE DOOR. SOME BLOGGERS HAVE SAID THAT THE DEALER FIXED IT AT NO CHARGE. OTHERS STATE THAT THE DEALER AND/OR TOYOTA WILL NOT ADDRESS THE ISSUE BECAUSE THE VEHICLE IS OUTSIDE THE WARRANTY. MY DEEPEST FEAR IS THAT MANY DRIVERS HAVE STATED THAT THE DOOR HAS NOT OPENED AT ALL AND THAT THEY NEED TO EXIT THE CAR FROM THE PASSENGER SIDE. THIS IS OBVIOUSLY A MANUFACTURERS DEFECT AND DEFINITELY POSES A DANGER IF THE DRIVER CANNOT EXIT THE CAR, ESPECIALLY IF THERE IS AN EMERGENCY. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503231March 16, 2013
STRUCTURE:BODY
UPON TRYING TO OPEN THE MANUAL, REAR SLIDING DOOR ON THE DRIVER'S SIDE, IT ONLY OPEN A FEW INCHES. ALMOST FELT LIKE IT WAS HITTING SOMETHING, PREVENTING IT FROM FULLY OPENING. TOOK IT TO A LOCAL, REPUTABLE MECHANIC, WHO TRIED TO "FEEL" IF ANYTHING WAS STUCK IN THE TRACK. DID NOT SEE OR FEEL ANYTHING IN THE TRACK. AFTER READING SEVERAL TOYOTA BLOGS, INCLUDING THIS SITE, IT SEEMS THAT A SAFETY FEATURE HAS MALFUNCTIONED. THERE IS A SAFETY FEATURE WHICH PREVENTS THE DOOR FROM OPENING COMPLETELY WHEN THE FUEL DOOR IS OPEN. THE MECHANIC SAID THAT THE ENTIRE DOOR WOULD HAVE TO BE TAKEN OFF, ACCESSING IT BY REMOVING THE CENTER SEATS AND GOING IN FROM THE OPPOSITE SLIDING DOOR. A COSTLY JOB. THIS IS APPARENTLY A MANUFACTURER DEFECT. I HAVE TWO 9 YEAR OLD BOYS, AND IF WE WERE INVOLVED IN A ACCIDENT, ONE OF THEM WOULD NOT BE ABLE TO GET OUT FROM HIS SIDE...THIS POSES A GREAT DANGER TO MY CHILD. THIS NEEDS FURTHER INVESTIGATION BY THE NHTSA.GOV AND A RECALL ISSUED BY TOYOTA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502740March 14, 2013
STRUCTURE:BODY
UPON PRESSING THE OPEN BUTTON ON THE REMOTE FOR THE PASSENGER SIDE SLIDING REAR DOOR, THERE WAS ALOT OF GRINDING AND SCREECHING AND THE DOOR ONLY OPENED PARTIALLY. UPON FURTHER INVESTIGATION WE REALIZED THE CABLE HAD SNAPPED AND THE DOOR GOT JAMMED HALF WAY OPEN. AFTER SOME CONSIDERABLE EFFORT WE WERE ABLE TO CLOSE THE DOOR MANUALLY BUT IT WAS FOR THE LAST TIME. THE DOOR IS NOW STUCK CLOSED AND IS COMPLETELY INOPERABLE. THIS POSES A SAFETY ISSUE AS THE ONLY EXIT FOR REAR PASSENGERS IS NOW THE DRIVERS SIDE REAR DOOR UNTIL IT BREAKS AS WELL. RESEARCH SUGGESTS WE ARE JUST A FEW MILES OVER AND ONLY MONTHS BEYOND THE EXTENDED WARRANTY SERVICE FOR THIS DEFECT @ 120K OR 9YRS, LEAVING US TO ABSORB THE ENTIRE 1500-1800$ COST ASSOCIATED WITH REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502163March 9, 2013
STRUCTURE
DASHBOARD CRACKED, FROM LEFT TO RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502181March 9, 2013
STRUCTURE:BODY
DRIVER SIDE DOOR WON'T OPEN ALL THE WAY AND THE DRIVER SIDE WINDOW WON'T GO ALL THE WAY DOWN. TOYOTA EXTENDED THE WARRANTY FOR A KNOWN DEFECTED WELD HOWEVER THIS WARRANTY IS FOR A 5 YEAR TERM OR 100K MILE FOR AN VERY IMPORTANT PART OF THE CAR. BECAUSE THE WINDOW WON'T GO DOWN TO PAY TOLLS I MUST OPEN THE DOOR. THE MAY CAUSE A DANGEROUS SITUATION. TOYOTA SHORT CHANGED ANY OWNER OF THIS VEHICLE BY NOT RECALLING THE VEHICLE FOR THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501870March 6, 2013
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
ONCE OPENED, THE VEHICLE DOOR WOULD NOT CLOSE. I HAD TO USE EXCESSIVE FORCE TO GET IT TO CLOSE & THE ONLY WAY IT DID SO WAS AFTER THE POWER SLIDING DOOR CABLE HAD SNAPPED. HAD THIS HAPPENED WHILE AWAY FROM HOME, I MAY HAVE HAD TO DRIVE HOME WITH THE DOOR OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499815February 23, 2013
SUSPENSION
MY TIRES WERE GETTING WORN OUT AT ABOUT 20000 MILES, THOUGH I TOOK TO TOYOTA DEALER SHIP THEY NEVER IDENTIFIED THAT THE PROBLEM WAS WITH THE LOWER CONTROL ARM. RECENTLY IT WAS IDENTIFIED THAT BOTH THE LOWER CONTROL ARMS BUSHINGS WERE DAMAGED AND IT COST MORE THAN $1100 TO REPLACE IT. I UNDERSTAND THAT LOWER CONTROL ARMS WERE ON RECALL BUT MY VEHICLE WAS NOT PART OF THE RECALL / NEVER RECEIVED RECALL NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498223February 15, 2013
SEAT BELTS
BOTH FRONT SEAT BELTS ON THIS VEHICLE FOLD OVER AND BIND UP. THEY CANNOT BE RETRACTED PROPERLY. THE FRONT PASSENGER SIDE IS BOUND SO BAD, IT IS UNUSABLE. FRUSTRATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498141February 14, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOORS WERE TOO HEAVY FOR THE VEHICLE AND BEGAN TO FALL OFF THE HINGES. THE DOORS WOULD ALSO FREEZE AND COULD NOT BE OPENED WHEN IT WAS SNOWING OR THERE WAS FREEZING RAIN. THE SLIDING DOOR COULD NOT BE OPENED ELECTRONICALLY OR MANUALLY. THE VEHICLE WAS TAKEN TO A DEALER AND THE CONTACT WAS INFORMED THAT THE SLIDING DOOR SUB-CONTROL ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THEY WOULD RETURN HER CALL AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 119,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496844February 8, 2013
STRUCTURE:BODY
OUR 2004 TOYOTA SIENNA MINIVAN WAS PARKED. I OPENED THE PASSENGER SIDE REAR SLIDING DOOR REMOTELY WITH THE KEY FOB. I INSTANTLY HEARD A POPPING/CRUNCH NOISE, AND HEARD IT AGAIN WHEN I CLOSED THE DOOR. I DISCOVERED THAT THE EXTERIOR CABLE THAT CONTROLS THE SLIDING MOTION OF THE DOOR HAD FRAYED AND THE PLASTIC SHEATHING OF THE CABLE WAS GONE. THE TOYOTA DEALER (INSTANTLY FAMILIAR WITH THE PROBLEM) ADVISED THAT I WOULD HAVE TO REPLACE BOTH THE CABLE AND THE MOTOR FOR A COST OF $1300, AND THAT THERE WERE NO LESS COSTLY OPTIONS. THIS IS A SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED BY TOYOTA LONG AGO SINCE IT WAS CLEARLY A DESIGN FLAW...AND THEIR RECENT "EXTENDED WARRANTY" EXCLUDES WAY TOO MANY VEHICLES. EDMUNDS.COM COMPLAINTS SPECIFICALLY ADDRESSING THIS TOYOTA SIENNA DOOR ISSUE BEGAN IN 2006, AND NOW THERE ARE 74 PAGES AND 740 REPORTS OF DAMAGED CARS AND KIDS AT RISK DUE TO INABILITY TO OPEN THE DOOR, CABLES SNAPPING AND PARTS HITTING PEOPLE IN THE FACE, PEOPLE ATTEMPTING TO ADDRESS THE ISSUE BY SIMPLY REMOVING THE CABLE AND OPERATING THE DOOR MANUALLY ONLY TO FIND THAT THE DOOR GETS STUCK IN THE OPEN POSITION AND WILL NOT CLOSE, AND OWNERS REPLACING THE EXPENSIVE CABLE/MOTOR COMPONENT AT AN EXORBITANT COST ONLY TO HAVE THE PROBLEM RECUR. OWNERS OF THESE VEHICLES AND THEIR CHILDREN ARE AT RISK. PLEASE ADDRESS THIS ISSUE PROMPTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495643February 4, 2013
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE SLIDING DOOR MALFUNCTION. *SMD THE CONSUMER STATED THE LEFT SLIDING DOOR CAME OFF TRACK, AFTER THE CABLE SYSTEM MALFUNCTIONED. WHEN THE DOOR FELL DOWN TO THE SIDE STEP, IT SHATTERED THE LEFT REAR WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495318January 31, 2013
SEAT BELTS
FRONT DRIVE AND PASSENGER SEAT BELTS ARE GETTING JAMMED. SOME TIME, UNABLE TO RELEASE THE SEAT BELT, OTHER TIME, SEAT BELT WILL NOT GET LOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495275January 30, 2013
SEAT BELTS
THE FRONT SEAT BELTS DO NOT RETRACT. I JUST BOUGHT THIS VEHICLE USED NEW YEARS EVE AND THE FIRST TIME USED THE SEAT BELTS JAMMED. I JUST LOOKED ON LINE TO SEE IF THERE IS A FIX AND THERE ARE NONE LISTED, BUT HUNDREDS OF SIENNAS WITH THIS PROBLEM. THIS IS A SAFETY PROBLEM BECAUSE I STILL HAVE TO USE THE VAN, BUT THE FRONT SEAT BELTS DO NOT RETRACT TO TIGHTEN AROUND PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna