Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10551890November 12, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR CHECK FAILED DUE TO DEFECTIVE WELDING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE WARRANTY ENHANCEMENT DOOR CHECK HAD EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000 AND THE CURRENT MILEAGE WAS FAILURE 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551447November 7, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
PASSENGER SIDE SLIDING DOOR CABLE SNAPPED AND WILL NOT OPEN. PASSENGERS CAN BE TRAPPED IN THE VAN AND NOT ABLE TO GET OUT. THIS IS A KNOWN PROBLEM WITH TOYOTA SIENNA MINIVANS WITH ELECTRIC DOORS. IN ADDITION, THE MOTOR IS OFTEN KNOWN TO FAIL. THE THE CABLE HAS A BLACK SHEATHING THAT IS INADEQUATE AND WEARS CAUSING IT TO JAM IN THE PULLEY AND BREAK OR EXPOSING IT TO LATER CORROSION AND THEN IT WILL BREAK AS WELL. TOYOTA HAS KNOWN OF THIS PROBLEM FOR YEARS AND DOES NOT ISSUE A RECALL. YOU ONLY NEED TO CHECK THE TOYOTA FORUM TO CONFIRM THE PROBLEM WITH MANY OWNERS REPORTS. REPAIRS RUN $1,200 TO $2,000 AT THE TOYOTA DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550804November 4, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
PASSENGER SLIDING DOOR WILL NOT OPEN. EVEN WHEN POWER IS TURNED OFF, THE DOOR WILL NOT OPEN MANUALLY WHICH IS A SAFETY HAZARD AS MY KIDS CAN NOT EXIT THE CAR FROM THAT DOOR IF THERE IS AN ACCIDENT. I RECENTLY RECEIVED A CSP LETTER FROM TOYOTA ABOUT THIS EXACT DOOR PROBLEM BUT THE LETTER STATES THE EXTENDED WARRANTY IS GOOD FOR 9 YEARS OR 120K MILES WHICH EVER COMES FIRST. UNFORTUNATELY, I RECEIVED THE LETTER JUST AFTER I HAD THE CAR FOR 9 YEARS. IF I HAD RECEIVED THE LETTER AND KNOWN ABOUT THE DOOR ISSUE BEFORE THE 9 YEARS, I WOULD HAVE TAKEN MY CAR IN TO BE FIXED. QUOTE FOR FIXING DOOR IS OVER $1,100. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550601November 2, 2013
STRUCTURE:BODY
2004 TOYOTA SIENNA VAN DRIVER SIDE SLIDING DOOR CABLE FRAYED THEN BROKE AND DOOR JAMMED SHUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549966October 29, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE ENTIRE DASHBOARD BECAME FRACTURED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED THE DEALER FOR INSPECTION. THE DEALER ADVISED THAT THE DASHBOARD MATERIAL WAS DEFECTIVE NEEDED TO BE REPLACED. THE DASHBOARD WAS NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549798October 28, 2013
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VSC AND THE TRACTION OFF LIGHT ILLUMINATED CAUSING THE BRAKE TO ENGAGE INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548703October 21, 2013
AIR BAGS
THE SIENNA WAS IMPACTED FROM THE REAR WHEN STOPPED AT A STOP LIGHT. THE REAR, MOVING VEHICLE WAS TRAVELING AT 30-40 MPH. THE TOYOTA SIENNA THEN HAD IMPACT AT THE FRONT INTO ANOTHER VEHICLE. THIS THREE CAR PILE UP RESULTED IN THE SIENNA BEING A TOTAL LOSS/NOT REPAIRABLE. THE AIR BAGS FOR THE FIRST AND THIRD VEHICLES DEPLOYED ON IMPACT, AND NO INJURIES IN THOSE VEHICLES WERE REPORTED. THE AIR BAGS IN THE SIENNA DID NOT DEPLOY, AND RESULTED IN THE DRIVER RECEIVING A SEVERE NECK SPRAIN AND LOWER BACK PAIN. DRIVER WAS TAKEN BY AMBULANCE TO HOSPITAL AND RELEASED WITH WORK RESTRICTIONS FOR THREE DAYS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10548173October 16, 2013
STRUCTURE
DASHBOARD HAS MULTIPLE HAIRLINE CRACKS. A LOT OF 2004 TOYOTA SIENNA HAVE THE SAME ISSUES WHEN I MADE AN ONLINE RESEARCH ABOUT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547869October 14, 2013
STRUCTURE:BODY
RECENTLY STARTED HEARING A POPPING NOISE WHEN OPENING DRIVERS SIDE DOOR. MY HUSBAND, A MECHANIC, INSPECTED DOOR AND NOTED THE WELDING AROUND THE DOOR CHECK ON THE DRIVERS SIDE DOOR IS CRACKED 3/4 WAY AROUND AND NEEDS TO BE REPAIRED. CALLED THE DEALERSHIP WHERE WE PURCHASED THE VAN TO GET MORE INFO AND WAS TOLD THAT THEY HAVE SEEN LOTS OF TOYOTA SIENNA VANS WITH THIS PROBLEM. THEY STATED THERE WAS A SPECIAL SERVICE BULLETIN IN 2007 BUT IT WAS NOW EXPIRED AND THERE WASN'T ANYTHING THEY COULD DO. WAS ADVISED TO CONTACT TOYOTA CUSTOMER SERVICE IN TORRANCE CALIFORNIA. WAS ADVISED TO GET IT FIXED AS THE DOOR CHECK COULD BREAK LOOSE DAMAGING MY VAN, OTHER VEHICLES AND POSSIBLE INJURING SOMEONE. CALLED TOYOTA CUSTOMER SERVICE AND WAS TOLD THERE WAS A SERVICE BULLETIN REGARDING THE FAULTY WELDING ON THE DRIVERS DOOR CHECK, BUT THAT WAS EXPIRED. I STATED I NEVER RECEIVED SUCH A BULLETIN OR I WOULD HAVE BEEN MADE AWARE OF THIS PROBLEM AND WOULD HAVE TENDED TO IT. WAS TOLD THEY WERE NOT RESPONSIBLE IF I GOT THE BULLETIN OR NOT. I ASKED WHAT I HAD DONE WRONG IN THE CARE AND KEEPING OF THE VEHICLE. THEY ANSWERED NOTHING. I ASKED WHAT I SHOULD HAVE DONE DIFFERENT REGARDING THE VAN'S DRIVERS SIDE DOOR AND HE ANSWERED ...NOTHING. I TOOK VAN TO BODY SHOP AND THEY CAN WELD IT FOR $650, BUT IT WILL JUST CRACK OUT AGAIN. NEW DOOR WILL BE $2000+. I DON'T SEE HOW THE CONSUMER SHOULD EAT THE COST OF TOYOTA'S FAULTY WELDING/MANUFACTURING, WHEN THERE ARE THOUSANDS OF VEHICLES HAVING THIS SAME EXACT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547337October 8, 2013
STRUCTURE:BODY
AFTER PRESSING THE BUTTON TO OPEN THE POWER SLIDING DOORS, THE CABLE SNAPPED AND WHIPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547041October 7, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR LIFT GATE IS NOT STAYING IN PLACE WHEN LIFTED, IT FALLS ABOUT 10 INCHES AND THEN THE AUTOMATIC DOOR CLOSE ENGAGES. IF YOU TURN OFF THE AUTOMATIC DOOR, THEN IT SLAMS SHUT. THE STRUTS WERE ALREADY REPLACED ONCE UNDER THE FIRST RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546945October 6, 2013
STRUCTURE:BODY:DOOR
WHILE OPENING THE AUTOMATIC, PASSENGER SIDE, REAR SLIDING DOOR, THE CABLE FRAYED AND BECAME STUCK, CAUSING THE DOOR TO STOP MID WAY OPEN. THE DOOR WAS STUCK AND WOULDN'T OPEN OR CLOSE. WE WERE FINALLY ABLE TO GET IT CLOSED, WITH MUCH FORCE, SO THAT WE COULD CONTINUE DRIVING HOME (WE WERE OUT OF TOWN AT THE TIME). WE WERE TOLD BY TOYOTA THAT IT WOULD COST $3000 TO REPAIR THE PROBLEM, AS THE ENTIRE SYSTEM, NOT JUST THE CABLE, WOULD NEED TO BE REPLACED. I ASKED IF THEY COULD JUST MAKE IT SO THAT I COULD OPEN THE DOOR MANUALLY. HAVING A DOOR THAT WON'T OPEN IS A SAFETY HAZARD. THEY SAID NO. I TOOK THE VAN TO A REPAIR SHOP, WHERE THE OWNER CUT THE CABLE AND TOOK IT OUT. THIS ALLOWED THE DOOR TO BE OPENED AND CLOSED MANUALLY. HOW DID HE MANAGE TO DO SOMETHING THAT I WAS TOLD BY TOYOTA WASN'T POSSIBLE? HE DIDN'T CHARGE ME FOR THIS SIMPLE FIX. I HAVE LETTERS THAT I WROTE TO TOYOTA DETAILING WHAT HAPPENED. WE WERE OFFERED A FREE OIL CHANGE FOR OUR TROUBLE, WHICH I DECLINED AS I WILL NOT VISIT A DEALER AGAIN BY CHOICE, AND TOLD WE WOULD HAVE TO REPAIR THE ISSUE OURSELVES. A TOYOTA REP RECENTLY, 2012, TOLD ME THAT THERE ARE MANY COMPLAINTS WITH THIS SAME ISSUE, BUT A RECALL STATUS HAS NOT YET BEEN REACHED OR SET. VERY DISAPPOINTED THAT TOYOTA ALLOWS THIS TO CONTINUE TO HAPPEN. WHAT COULD OWNERS POSSIBLE DO TO MAKE A CABLE SNAP OR BREAK? IT'S OBVIOUS THIS IS A FAULTY DESIGN AND SHOULD BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546062September 29, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
WENT OUTSIDE TO TRY TO OPEN MY DRIVER SIDE ELECTRICAL SLIDING DOOR AND THE CABLE SNAPPED. I CAN NO LONGER OPEN MY DOOR AND I HAVE A BABY THAT THE CAR SEAT IS ON THE WORKING SIDE AND NOW MY OTHER KIDS HAVE TO TRY TO JUMP OVER THE BABY OR GO OUT THE FRONT DOORS TO GET OUT OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545980September 28, 2013
SERVICE BRAKES, TRACTION CONTROL SYSTEM
SIX TIMES NOW DRIVING AT SPEEDS BETWEEN 30 AND 60 MPH MY TOYOTA MINI VAN'S VEHICLE TRACTION CONTROL HAS ACTIVATED, BRAKES GO ON, PULL ME INTO ANOTHER LANE, ALL LIGHTS FLASHING, CAR BEEPING. IT LASTS ANYWHERE FROM 3 SECONDS TO 10 SECONDS. IT IS ABSOLUTELY TERRIFYING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545507September 26, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT SHE OPENED THE FRONT DRIVER'S SIDE DOOR AND HEARD A LOUD METAL ON METAL SOUND AS THE DOOR DROPPED SLIGHTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS REFERRED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE DOOR WELD WAS THE SOURCE OF THE FAILURE AND IT COULD BE WELDED AGAIN BUT THE DOOR SHOULD BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544940September 23, 2013
UNKNOWN OR OTHER
TRIED TO OPEN MY DRIVER SIDE SLIDING DOOR AND THE CABLE JUST SNAPPED. NOW I CAN'T EVEN OPEN MY DOOR.I HAVE A CAR SEAT ON THE SIDE THAT WORKS AND MY KIDS HAVE TO JUMP OVER THE CAR SEAT OR GET OUT THE FRONT DOORS. IT'S NOT SAFE AT ALL AND IT'S TOO EXPENSIVE FOR ME TO FIX AS A SINGLE MOTHER WITH 3 CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541779September 4, 2013
EXTERIOR LIGHTING
THE RIGHT HEADLIGHT IS OUT. WATER, NOT JUST CONDENSATION, IS VISIBLE INSIDE THE ASSEMBLY. ADVICE BEING GIVEN IS THAT I SHOULD REPLACE THE ENTIRE ASSEMBLY (>$900) OR THE REPLACEMENT BULB (~$140) WILL LIKELY JUST BLOW AGAIN BECAUSE OF THE LEAK THAT IS ALLOWING WATER IN THE ASSEMBLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537853August 29, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE STARTING THE ENGINE, HE NOTICED AN ABNORMAL SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE CRANK SHAFT PULLEY HAD DETACHED FROM THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V539000 (ENGINE AND ENGINE COOLING) BUT WASW ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536998August 23, 2013
STRUCTURE:BODY
DRIVER'S SIDE SLIDING DOOR CABLE BROKE. THE HINGE CAME OFF THE TRACK DROPPING THE DOOR AND SCRATCHING THE BODY PANEL. DOOR WILL NO LONGER CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535749August 16, 2013
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY CAR IS A 2004 TOYOTA SIENNA AWD XLE LIMITED. THE VEHICLE WILL ACTIVATE THE VEHICLE SKID CONTROL (VSC) WITHOUT WARNING WHILE DRIVING ON SMOOTH DRY ROADS. THE EFFECT IS FOR THE VEHICLE TO APPLY BRAKES STRONGLY TO SPECIFIC WHEELS PULLING THE CAR STRONGLY TO ONE SIDE. THIS HAPPENS MOST FREQUENTLY WHILE DRIVING WINDING ROADS AND IN CORNERS. IT HAS BECOME MORE REGULAR IT IT'S OCCURRENCE AND HAS HAPPENED ON RELATIVELY STRAIGHT SECTIONS OF HIGHWAY MOST RECENTLY. A SIMILAR SITUATION OCCURRED APPROX 2 YEARS AGO. AT THAT TIME THE RETAILER REPAIRED IT BY ADJUSTING THE STEERING SENSOR USED BY THE VSC AND STATED THAT THIS SHOULD BE DONE PERIODICALLY DEPENDENT ON ALIGNMENT WORK DONE ON THE VEHICLE. THIS SOLVED THE ISSUE AT THAT TIME. IT IS VERY DANGEROUS BOTH TO THE VEHICLE WHICH REQUIRES GREAT EFFORT TO MAINTAIN CONTROL AND THE VEHICLES FOLLOWING IT WHICH ARE AT RISK OF REAR ENDING THE EFFECTED CAR. THE TOYOTA RETAILER INITIALLY INDICATED THAT A CATALYST FAILURE WAS THE CAUSE (YES THEY SAID THIS). I WAS TOLD THAT THE CAT FAILURE COULD INDUCE OTHER BRAKE AND ENGINE RELATED FAILURES. THE CAT WAS REPLACED AND THE VSC FAILURE HAS RESUMED. AT THIS TIME NO FAILURES OF ANY KIND ARE INDICATED. I HAVE RESEARCHED THIS TOPIC AND FIND ABOUT A DOZEN IDENTICAL FAILURES ON 2014 TOYOTA SIENNAS DOCUMENTED IN VARIOUS USER FORUMS. AS THERE ARE ONLY A FEW DOCUMENTED ON THE NHTSA SITE I AM CONCERNED THAT THE SITUATION IS UNDER REPORTED. MANY OF THESE USER FORUMS INDICATE THAT THE SYMPTOMS WERE REPORTED TO THE MANUFACTURER. MY MOST RECENT TROUBLE REPORT CASE NUMBER FROM TOYOTA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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