Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10563298February 6, 2014
STRUCTURE
THE DRIVER SIDE DOOR STARTED MAKING A POPPING NOISE WHENEVER OPENING AND CLOSING. IT CREAKS AS IF IT IS A 50 YEAR OLD CAR ALL OF A SUDDEN. NOW WHEN OPENING THE DOOR IT SWINGS OPEN WITHOUT CONTROL. I DID SOME RESEARCH AND FOUND OUT THAT THIS IS A COMMON ISSUE WITH THE TOYOTA SIENNA 2004 AND I EVEN FOUND A LETTER IN MY VEHICLE (THAT I HAD FORGOT RECEIVING) INFORMING ME THAT THIS WAS AN ISSUE WITH THIS VAN AND THAT TOYOTA WOULD FIX IT IF WE HAD A PROBLEM. IT SAID IF WE DID NOT HAVE THE PROBLEM TO FILE IT IN OUR OWNERS MANUAL WHICH I DID. NOW WE HAVE THE PROBLEM BUT TOYOTA REFUSES TO FIX IT SINCE IT IS NOW OUTSIDE THE WARRANTY WINDOW . THIS IS CORRUPT TO ACKNOWLEDGE AN ISSUE BUT NOT FIX IT IMMEDIATELY AND NOW WHEN THE PROBLEM ARISES DECLARE THAT IT IS TOO LATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562507February 1, 2014
SEAT BELTS
THE FRONT PASSENGER SEATBELT HAS A TENDENCY TO TWIST WHEN RETRACTING. I'VE SEEN ONLINE THAT THIS IS A COMMON PROBLEM WITH TOYOTA SIENNAS. I'VE READ THAT SOME PEOPLE IRON AND STARCH THEIR SEATBELTS - BUT HEAT/MELTING IS A TERRIBLE SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562340January 31, 2014
SEATS
MY CHILDREN WERE TRYING TO GET TO THE THIRD ROW SEAT AND PULLED ON THE LATCH OF THE SEAT ON THE SECOND ROW AND THE SEAT RAPIDLY SNAPPED DOWN AND OUT CRUSHING MY LITTLE ONE. SINCE THAT INCIDENT MY CHILDREN WERE VERY CAREFUL ABOUT USING THE HANDLE TO BRING THE SEAT DOWN. I HAVE HAD OTHER PEOPLE RIDE IN MY CAR THAT DO NOT KNOW HOW FAST AND DANGEROUS THESE SEATS SNAP DOWN AND OUT THAT HAVE BEEN HIT BY THE SEATS ON MY OCCASIONS. WE CALL IT THE "JAWS OF DEATH" BUT THIS IS NOT A LAUGHING MATTER. I DID WRITE TO TOYOTA ABOUT THIS BUT NEVER EVEN RECEIVED A RESPONSE. THE OTHER PROBLEM WE'VE HAD HAS BEEN WITH THE SLIDING DOORS. THEY KEEP BREAKING AND NOT CLOSING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
12
Deaths:
0
#10561672January 27, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR WOULD NOT OPEN. THE CONTACT STATED THAT THE PROBLEM WAS DUE TO A DEFECTIVE DOOR CHECK ON THE DRIVER'S SIDE DOOR. THE CONTACT STATED THE DEFECT WAS REPAIRED AT THE DEALER BUT THE PROBLEM RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561109January 23, 2014
POWER TRAIN
DRIVING IN PASSING LANE OF INTERSTATE 70 MPH, VERY LOUD CRASHING NOISES FROM UNDERCARRIAGE THAT CONTINUED AS LONG AS CAR WAS MOVING FORWARD. TOW TRUCK DRIVER SAID POWER TRAIN (DRIVE LINE HE CALLED IT) HAD COME OFF. MECHANIC IDENTIFIED CAUSE AS TRANSFER CASE SEIZING UP, PROBABLY BECAUSE OF SOME INTERNAL PART COMING LOOSE. RIGHT FRONT WHEEL ALSO SEIZED UP. DAMAGE TO VAN IS CATASTROPHIC - IT'S TOTALED. MIRACULOUSLY I WAS ABLE TO PULL OFF TO SHOULDER WITHOUT CRASHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561179January 23, 2014
STRUCTURE:BODY
THE REAR HATCH IS POWERED ON THIS MODEL. THE GAS SPRINGS THAT HOLD THE DOOR IN THE UPRIGHT (OPEN) POSITION DON'T PROVIDE ENOUGH FORCE TO KEEP THE DOOR IN THE OPEN POSITION. WHEN THE HATCH DROPS APPROXIMATELY 10 INCHES, THE POWER FUNCTION ACTIVATES AUTOMATICALLY, CLOSING THE HATCH. THIS POWERED CLOSING OPERATION FREQUENTLY OCCURS WHEN SOMEONE IS TRYING TO LOAD OR UNLOAD ITEMS FROM THE REAR OF THE VEHICLE. THE HATCH COMES DOWN WITH SURPRISING FORCE AND HAS KNOCKED SOME FAMILY MEMBERS TO THE GROUND AND ACTUALLY PINNED MY 8-YEAR-OLD IN A PRONE POSITION WITH HIS HEAD IN THE VEHICLE AND HIS FEET ON THE GROUND. THE SAFETY AND MENTAL ANGUISH CONCERNS ARE OBVIOUS, AND TOYOTA HAS ISSUED A RECALL FOR "CERTAIN 2004 TO 2006 VEHICLES." CHECKING WITH TOYOTA, THE RECALL DOES NOT COVER MY VIN, EVEN THOUGH WE ARE SEEING THE EXACT SAME PROBLEM FOR WHICH THE RECALL WAS ISSUED. IS THERE SOME WAY TO REDRESS THIS PROBLEM, OR DO I HAVE TO WAIT FOR THE DOOR TO ACTUALLY INJURE SOMEONE AND GET A LAWYER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560017January 15, 2014
STEERING
WHILE DRIVING THE VEHICLE (2004 TOYOTA SIENNA), IN AN EFFORT TO MAKE A TURN, THE STEERING WHEEL WOULD LOCK, AND NOT ALLOW YOU TO TURN EITHER DIRECTION FOR MULTIPLE MOMENTS. AFTER TAKING IT TO TOYOTA ABOUT 3-4 TIMES (ABOUT DEC 2009), THEY FINALLY DETERMINED THAT IT WAS A SYSTEM FAILURE IN A SELF CONTAINED UNIT, THAT WOULD PREVENT YOU FROM SEEING IT IN THE FORM OF LOW POWER STEERING FLUID, ETC. AT THAT TIME, IT WAS REPAIRED AND CONSIDERED TO BE UNDER WARRANTY. IN THE PAST MONTH OR SO, THIS BEING MIDDLE OF JAN 2014, THE STEERING HAS BEEN HAVING SIMILAR ISSUES. HAVE TAKEN IT TO THE DEALERSHIP MULTIPLE TIMES, AND THE TIME PRIOR TO MY DROP OFF YESTERDAY, THEY STATED THAT IT INVOLVED THE "RESERVOIR" AND INSTALLED A NEW ONE. AFTER A FEW DAYS OF HAVING IT, THE ISSUE HAPPENED AGAIN YESTERDAY. I CAN RECALL THAT IN THE FIRST REPAIR (ABOUT 2009) AND THE CURRENT REPAIR, THE ISSUE SEEMED MORE PREVALENT WHEN THE WEATHER WAS COLD AND RAINY. GIVEN THAT I JUST DROPPED THE VEHICLE OFF YESTERDAY, THIS INCIDENT IS STILL NOT COMPLETELY RESOLVED AT THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559357January 10, 2014
STRUCTURE:BODY:DOOR
SIDE SLIDING DOORS BECOME FROZEN MAKING IT IMPOSSIBLE TO GET OPEN TRAPPING GUEST IN THE REAR OF THE VEHICLE THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559045January 8, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT DURING COLD WEATHER, BOTH REAR SLIDING DOORS FAILED TO OPEN. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT MENTIONED THAT THE MANUFACTURER STATED THAT THERE WAS A WARRANTY EXTENSION UNDER A MANUFACTURER'S SAFETY IMPROVEMENT CAMPAIGN FOR THE FAILURE BUT HIS VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000 AND THE CURRENT MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558295January 3, 2014
STRUCTURE:BODY:DOOR
PASSENGER SIDE VEHICLE DASH BEGAN CRACKING DURING SUMMER OF 2013. ORIGINAL APPEARANCE WAS THAT OF A CUT OR SCRATCH ALONG THE SURFACE OF THE DASH. CRACK HAS BEEN GROWING WIDER AND LONGER SINCE THEN. VEHICLE HAS BEEN GARAGED SINCE PURCHASE (9/2003) AND CUSTOM FIT SHADE USED WHEN PARKED OUTSIDE. CONCERNED THAT DASHBOARD MAY FRACTURE INTO SMALLER PROJECTILE PIECES IF THE PASSENGER AIRBAG WAS TO BE DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558406January 3, 2014
STEERING
OUR 2004 TOYOTA SIENNA BEGAN HAVING DIFFICULTY STEERING WHILE MY WIFE WAS DRIVING OUR KIDS TO AN EVENT IN OCTOBER 2013. SHE STATED THE STEERING FELT "LUMPY" OR INTERMITTENTLY DIFFICULT. THE EFFECT WAS MORE PRONOUNCED WHEN THE CAR WAS COLD, BUT IMPROVED SOMEWHAT WHEN WARMED UP. NOW IN DECEMBER, THE STEERING PROBLEM IS SUCH SHE WILL NOT DRIVE THE VAN ANYMORE FOR SAFETY REASONS. THE VAN WAS DIFFICULT TO MANEUVER IN TRAFFIC AND POSED A DANGER TO MY WIFE AND OTHER VEHICLES. I DROVE THE VAN AND CONFIRMED THIS PROBLEM AND DO NOT WANT HER DRIVING THE VAN EITHER, AS THE STEERING WAS DIFFICULT FOR ME AND KEEPING THE VEHICLE IN THE TRAFFIC LANE WAS HARD TO DO AT TIMES. RESEARCH ON LINE INDICATES THIS IS A KNOWN PROBLEM. NOT SURE WHAT TO DO NOW EXCEPT HAVE THE STEERING COMPONENT REPLACED SO VAN IS DRIVABLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557933December 31, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I ATTEMPTED TO MERGE ONTO THE EXPRESSWAY AND AFTER PUSHING THE GAS PEDAL THE VAN SUDDENLY ACCELERATED BEYOND MY CONTROL. I EASED OFF THE PEDAL AND THE VAN CONTINUED TO SERGE AHEAD WITH NO WAY FOR ME TO STOP OR SLOW IT DOWN AS THE BRAKES WOULD NOT WORK. I SAW THE RPM REACH LEVEL 6 AND SPEED INCREASE TO 70 IN SECONDS BUT AS IT WAS THE EXPRESSWAY, I WAS ABLE TO KEEP MY DISTANCE FROM CARS IN FRONT OF ME. I SWITCHED THE LEVER TO THE NEUTRAL POSITION AND THE VAN SLOWED DOWN AND THEN I WENT BACK TO DRIVE AND IT ROARED BACK UP TO 70 MPH WITH THE RPM AGAIN AT 6 AND I TRIED TURNING THE CRUISE CONTROL ON AND THEN BRAKING TO SEE IF IT WOULD SHUT DOWN THE GAS BUT NO LUCK. I WENT BACK AND FORTH FROM D TO N FOR ABOUT 2 MINUTES AND THEN ON ONE OF THE MOVEMENTS FROM N TO D IT SHUT DOWN BACK TO NORMAL. I DROPPED THE VAN OFF AT MY TOYOTA DEALER THE NEXT DAY AND AM WAITING TO SEE WHAT "HEADQUARTERS " DECIDES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557697December 30, 2013
STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE TURING THE VEHICLE AT 20 MPH OR WHEN PARKING, THE STEERING WHEEL WOULD SEIZE. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER OR LOCAL MECHANIC. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556981December 22, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN
THERE IS A CRACK IN MY TOYOTA SIENNA 2004 RADIATOR AND THE COOLANT IS LEAKING. I RECEIVED A LETTER FROM TOYOTA WITH INFORMATION THAT THEY HAD RECEIVED REPORTS OF CRACKS IN RADIATORS IN 2004 AND 2005 TOYOTA SIENNAS. AS A RESULT OF THESE REPORTS TOYOTA WAS EXTENDING THE WARRANTY ON THESE RADIATORS TO 6 YEARS OR 72,000 MILES FROM THE IN-SERVICE DATE. SINCE I NOTICED THE CRACK IN THE RADIATOR IN MY 2004 TOYOTA SIENNA WHEN IT HAD 85,000 MILES, TOYOTA HAS REFUSED TO PAY EVEN A % OF THE COST OF REPLACING THE RADIATOR. I BOUGHT THE TOYOTA SIENNA AND PAID THE HIGHER PRICE BECAUSE OF TOYOTA'S REPUTATION FOR USING VERY HIGH QUALITY PARTS IN ITS CARS. I PREVIOUSLY OWNED A TOYOTA CAMRY AND HAD ALMOST 200,000 MILES ON IT. I DID NOT HAVE ANY PROBLEMS WITH THE RADIATOR IN MY TOYOTA CAMRY. I CALLED TOYOTA'S CUSTOMER SERVICE DEPARTMENT ABOUT THIS PROBLEM AND THEY REFUSED TO DO ANYTHING ABOUT IT, SAYING THAT THE CAR IS OUT OF THE WARRANTY PERIOD SINCE IT HAS 85,000 MILES. CLEARLY, THE CRACK IN MY 2004 TOYOTA SIENNA IS DIRECTLY DUE TO THE DEFECTIVE RADIATOR. SO MANY 2004 AND 2005 TOYOTA OWNERS ARE HAVING PROBLEMS OF CRACKED RADIATORS AFTER THE EXPIRATION OF THE EXTENDED WARRANTY PERIOD OF 6 YEARS OR 72,000 MILES. THE ARBITRARY EXTENDED WARRANTY PERIOD OF 6 YEARS AND 72,000 MILES DOES NOT PROTECT THE TOYOTA SIENNA OWNERS FROM THE DEFECTIVE RADIATOR BECAUSE IN MOST CASES THE RADIATOR WILL CRACK JUST AFTER THE EXTENDED WARRANTY HAS EXPIRED. TOYOTA SHOULD TAKE RESPONSIBILITY FOR USING A DEFECTIVE RADIATOR AND AT LEAST REIMBURSE OWNERS 50% TO 70% OF THE COST OF REPLACING THE DEFECTIVE RADIATOR WHEN IT CRACKS AFTER 72,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556246December 16, 2013
STRUCTURE:BODY:DOOR
DURING BELOW-FREEZING TEMPERATURES AND ACCUMULATING PRECIPITATION, SLIDING DOORS CAN FREEZE SHUT TO THE POINT OF NOT OPENING. I RECENTLY HAD TO KICK THE SIDE DOORS FROM THE INSIDE IN ORDER TO GET THEM OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555033December 6, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE SPARE TIRE BECAME DETACHED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE SPARE TIRE CARRIER ASSEMBLY WAS CORRODED AND CAUSING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553475November 22, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO CLOSE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT THE ENTIRE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553001November 19, 2013
STEERING
START HAVING PROBLEMS WITH THE CAR STEERING WHEEL, IT IS HARD TO MOVE WHILE MOVING AND IT DOESN'T GO BACK TO STRAIGHT POSITION BY ITSELF. HAVE TO MOVE THE STEERING BY FORCE TO GET IT TO THE RIGHT POSITION. THIS IS DANGEROUS AND CAN CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552787November 18, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V429000 (POWER TRAIN). THE DEALER AND MANUFACTURER WERE CONTACTED HOWEVER, THEY WERE UNABLE TO ADVISED THE CONTACT OF WHEN THE PART WOULD BECOME AVAILABLE FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER STATED THE PROBLEM WAS THE SHIFT LOCK SOLENOID IN THE INTER LOCK SYSTEM. UPDATED 12/23/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552110November 13, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WAS A POPPING SOUND EVERY TIME THE DRIVER'S SIDE DOOR WAS OPENED OR CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR HINGE NEEDED TO BE REPLACED DUE TO A FRACTURED WELL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 140,000. UPDATED 12/30/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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