Toyota Sienna Complaints (2002)

181 consumer complaints on file.

#10510192April 30, 2013
STRUCTURE:BODY:DOOR
EVERY DOOR HANDLE ON THE VEHICLE HAS BROKEN FROM THE INSIDE AND OUTSIDE. ALMOST EVERY TOYOTA SIENNA I SEE ON THE ROAD HAD ATLEAST ONE OF THERE HANDLES BROKEN OFF. I REALLY THINK TOYOTA SHOULD HAVE A RECALL ON THIS. THE DOOR HAS ACTUALLY SWUNG OPEN WHILE I WAS DRIVING BECAUSE I COULD NOT TELL IF IT WAS CLOSED PROPER. IT DID NOT RESULT IN AN ACCIDENT OR MORE DAMAGE BUT COULD VERY EASILY HAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502348March 11, 2013
ENGINE
I AM NOT ALONE IN THIS ISSUE. JUST GOOGLE IT. I HAVE HAD AN ISSUE WITH MY ENGINE LIGHT BEING ON CONSISTENTLY SINCE I HAVE BOUGHT THIS VEHICLE, BRAND NEW. I HAVE SPENT HUNDREDS OF DOLLARS, ENDLESS HOURS AND A LOT OF ANXIETY AND FRUSTRATION. WHEN I LIVED IN OHIO, IT WAS NOT A "BIG DEAL" BECAUSE THERE WERE NO EMISSION REQUIREMENTS. WHEN I MOVED TO ARIZONA, IT BECAME A NIGHTMARE. I HAVE HAD SEVERAL SERVICES BY TOYOTA ON THE VAN. I HAVE PAID HUNDREDS OF DOLLARS FOR WHAT THEY TELL ME IS THE PROBLEM AND IT STILL HAS NOT BEEN FIXED. I READ OTHER PEOPLES STORIES ONLINE AND THE SAME "REMEDIES. SUGGESTED BY TOYOTA AND THEIR COMPUTER READOUTS" THAT COST HUNDREDS, SOMETIME THOUSANDS OF DOLLARS AND IT IS STILL NOT FIXED. THE SAFETY ISSUE ARISES, WHEN IS THE ENGINE LIGHT A REAL ISSUE AND WHEN IS IT JUST TOYOTAS MANUFACTURING DEFECT? THERE IS NO WAY TO TELL. I AM CAMPAIGNING AND WILLING TO ORGANIZE A SOCIAL MEDIA RECALL. I AM TIRED AND OUT OF MONEY FOR REPAIRS THAT DO NOT WORK. IT IS TIME FOR TOYOTA TO ADMIT THE ISSUE AND FIX IT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501958March 7, 2013
WHEELS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THE SPARE TIRE IS MOUNTED UNDER THE VEHICLE WITH THE SHREDDER VALVE ORIENTED DOWNWARD FOR EASY ACCESS. THE WHEEL IS STEEL AND IS LOCATED SO THE TIRES KICK UP WATER AND ROAD SAND AND, WITH THIS ORIENTATION, WATER IS TRAPPED, LIKE IN A BOWL, AND SITS ON THE STEEL. THE PAINT HAS LONG BEEN BLASTED AWAY FROM THE SAND EXPOSURE AND NOW THE WHEEL IS RUSTED SO BADLY IT IS EXTREMELY THIN AND CANNOT BE USED WITHOUT RISKING FAILURE OF THE WHEEL, ESPECIALLY ON THE FRONT WHERE LOADS CAN REACH IN EXCESS OF 2500 POUNDS IN A DYNAMIC FATIGUE SITUATION. IT IS IMPORTANT TO NOTE THIS SIENNA HAS BEEN RECALLED ONCE ALREADY FOR RUST IN THIS AREA, THANKS TO YOU GUYS, AS RUST WAS DAMAGING THE RETAINING SYSTEM AND THE TIRE WAS FALLING OFF IN TRAFFIC. THEY HAVE SEEN THE RUSTED WHEELS AND THE STRENGTH IS NOW UNPREDICTABLE. ROAD SALT, RAIN, SAND ETC. AMOUNTS. THE SYSTEM DOES NOT HAVE ANY TYPE OF COVER. DEALER TOLD ME IT WAS NOT A PROBLEM. WE HAVE HAD 2 FLAT TIRES AND I THINK WITH MY WIFE & KIDS IN THE CAR IT IS A PROBLEM. IT IS A PROBLEM WAITING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468381July 31, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES
I WAS PULLING FORWARD FROM A RED LIGHT, SLOWLY ACCELERATING. SOMEONE CUT ME OFF, I SWERVED, AND THEN ACCELERATED INTO TRAFFIC. THE CAR STARTED ACCELERATING ON ITS OWN, FROM ABOUT 35 MPH (WHERE I PULLED MY FOOT OFF THE ACCELERATOR PAD TO "HOLD" THE SPEED BUT NOT CONTINUE ACCELERATING) UP TO 55 MPH--THIS HAPPENED VERY QUICKLY, IN A SMATTERING OF SECONDS. I REMEMBERED READING THAT YOU SHOULD JUST SLAM ON THE BRAKE AND HOLD IT DOWN HARD, WHICH I DID. THIS DID STOP FURTHER ACCELERATION, BUT IT DID NOT IMMEDIATELY SLOW THE CAR. I WAS ABLE TO SLOW THE CAR IN ABOUT 10 SECONDS, THOUGH DECELERATION WAS VERY SLOW. WHEN I FINALLY RETURNED TO 35 MPH, I DID NOT ATTEMPT TO ACCELERATE AGAIN FOR ABOUT TWO MILES. I STOPPED AT ANOTHER TRAFFIC LIGHT, AND WHEN I STARTED FORWARD FROM THE LIGHT, I DID NOT DEPRESS THE ACCELERATOR PAD WITH MY TYPICAL FORCE, ACCELERATING AT ABOUT HALF THE SPEED I NORMALLY WOULD, AS I DID NOT WANT TO BE TAKEN BY SURPRISE BY THE UNEXPECTED SUDDEN ACCELERATION AGAIN. THE PROBLEM DID NOT FURTHER REPEAT ITSELF THIS EVENING, BUT IT WAS QUITE SCARY WHEN IT HAPPENED. I KNOW IT WAS NOT THE FLOOR MAT UNDER THE PEDAL, AS THE FLOOR MAT HAS BEEN CUT AWAY FROM THE PEDAL AREA AND WAS PULLED VERY FAR BACK INTO THE DRIVER'S SEAT AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456905April 30, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
ELECTRONIC AUTOMATIC SLIDING DOOR FAILURES. JULY 2011, PASSENGER SIDE (SLIDING DOOR) ELECTRONIC OUTER DOOR HANDLE STOPPED WORKING. THE ONLY WAY TO ENTER OR EXIT THE VEHICLE IS BY PUSHING THE BUTTON ON THE DOOR JAM OR OVERHEAD CONSOLE. THEN THE DOOR STOPPED OPENING COMPLETELY. THE MOTOR TRIES TO OPEN THE DOOR BUT SEEMS LIKE THE DOOR DOES NOT RELEASE. IT WILL NOT OPEN. APRIL 2012, DRIVERS SIDE (SLIDING DOOR) ELECTRONIC OUTER DOOR HANDLE HAS STOPPED WORKING. THE ONLY WAY TO ENTER OR EXIT THE VEHICLE IS BY PUSHING THE BUTTON ON THE DOOR JAM OR OVERHEAD CONSOLE. THE DOOR OPENS 80% OF THE TIME. WHEN IT DOES NOT WORK THE MOTOR TRIES TO OPEN THE DOOR BUT SEEMS LIKE THE DOOR DOES NOT RELEASE. WHEN THE DRIVERS SIDE PASSENGER DOOR DOES NOT OPEN THE FAMILY HAS TO ENTER OR EXIT THROUGH ONE OF THE FRONT DOORS AND CLIMB THROUGH TO THE BACK SEATS. THERE IS NO INTERNAL MANUAL OVERRIDE OF THESE DOORS. THIS IS NOT SAFE. IN AN EMERGENCY MY FAMILY WILL HAVE TO GO THROUGH THE FRONT DOORS OR BREAK AND GO THROUGH THE WINDOWS. THIS IS A SAFETY HAZARD. THE OUTSIDE DOOR HANDLES AND SLIDING DOOR MECHANISMS SHOULD BE REPAIRED AT NO CHARGE BY TOYOTA. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449989March 1, 2012
SERVICE BRAKES, HYDRAULIC
MY SON WAS DRIVING THE VAN WHEN AN INDIVIDUAL CUT IN FRONT OF HIM PROMPTING MY SON TO PUT ON HIS BRAKES TO AVOID CONTACT WHICH HE DID (THANK GOD). SO HE CONTINUE TO HIS DESTINATION ( OUR HOUSE ) BUT HE STARTED TO HEAR THE CAR WAS MAKING SOME STRANGE NOISE COMING FROM THE FRONT END AND ALSO WHEN PRESSING THE BRAKE THE CAR STARTED TO PULL TO THE RIGHT .HE GOT HOME AND TOLD ME ABOUT THE SITUATION AND IT WAS WHEN I TOOK CAR TO LOCAL MECHANIC .AT THAT TIME WE DISCOVER WHERE THE NOISE WAS COMING FROM. THE ROTOR BROKE AND IT WAS JUST HANGING THERE . THE MECHANIC TOLD US THAT HE NEVER SEEN SOMETHING LIKE IT AND TO BE THANKFUL THAT NO ONE GOT HURT. THIS IS A BIG SAFETY CONCERN AND NEED SOMEONE IMMEDIATE ATTENTION . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446733February 5, 2012
UNKNOWN OR OTHER
SINCE PURCHASE OF VEHICLE HAD 8 REPAIRS ON SLIDING MANUAL DOORS. THEY END UP GETTING STUCK SO YOU CANT OPEN IT TO GET IN OR OUT. HAD 1 OR 2 REPAIRS 2003 AT MARK JACOBSON TOYOTA,6 REPAIRS(2004,05,06) AT FRED ANDERSON TOYOTA,1 REPAIR TAO AUTO(2010), IN NEED OF REPAIR NOW ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445796January 30, 2012
SERVICE BRAKES, HYDRAULIC
SINCE WE PURCHASED THE CAR WE HAVE HAD PROBLEMS WITH THE BRAKES SQUEEKING. WE HAVE HAD THE BRAKES REPLACED MULTIPLE TIMES AND HAVE EVEN UPGRADED THE BRAKES TO AN IMPROVED QUALITY BRAKE PADS BY THE DEALER. HOWEVER THE BRAKES HAVE GOTTEN WORSE AS THE CAR HAS GOTTEN OLDER. THE BRAKE PEDAL IS VERY SPONGY AND TENDS TO GO DOWN TO THE FLOOR WHEN STOPPING. WHEN STOPPING IN EMERGENCY SITUATIONS THE BRAKES MAKE A HORRIBLE CRUNCHING NOISE. SINCE DECEMBER 2010 I HAVE HAD 3 INSTANCES WHERE I NEEDED TO STOP QUICKLY. EACH TIME THE BRAKES MADE THE CRUNCHING NOISE AND THE BRAKING DISTANCE WAS LONGER THAN WOULD BE EXPECTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442843January 8, 2012
STRUCTURE:BODY, ELECTRICAL SYSTEM
POWER SLIDING DOOR DOESN'T CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440048December 15, 2011
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
WHEN THE SUDDEN ACCELERATION PROBLEM ERUPTED I REMEMBER SEEING AN INTERNAL DOCUMENT WHICH RELATED TO THE REAR DOOR LATCH FOR SIENNAS. I OWN A SIENNA AND HAVE HAD TO REPLACE THE REAR LATCH TWICE SO FAR. IT JUST BRAKES APART AND IT BECOMES A REAL HUZZLE SINCE THE REAR DOOR CANNOT BE OPENED. TOYOTA MUST REPLACE THIS LATCHES WITH A GOOD WELL MANUFACTURED MATERIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439102December 8, 2011
STRUCTURE:BODY
BACK SEAT PASSENGER DOORS WILL NOT MANUALLY OPEN FROM THE INSIDE CABIN. MUST BE OPENED FROM THE OUTSIDE ONLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437575November 28, 2011
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DOOR LATCHES GOT STUCK INTERMITTENTLY. DOOR IS NOT CLOSED WHILE CAR MOVING. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434317November 5, 2011
STRUCTURE:BODY
ABOUT 3 YEARS AGO, THE DRIVER'S SIDE SLIDING DOOR STOPPED FUNCTIONING PROPERLY. IT WOULD NOT OPEN THE MAJORITY OF TIME. NOW, IT DOESN'T OPEN AT ALL. WHEN THE HANDLE IS PULLED FROM EITHER THE INSIDE OR OUTSIDE, THE DOOR APPEARS TO LOCK AND WILL NOT OPEN. TOYOTA WANTED ABOUT $100 TO ATTEMPT TO DIAGNOSE THE PROBLEM. ABOUT A MONTH AGO, THE CABLE ON THE POWER SLIDING PASSENGER SIDE DOOR SNAPPED. THE DOOR STILL WORKS MANUALLY, THANKFULLY. TOYOTA WANTS OVER $1,000 DOLLARS TO FIX THIS. I READ IN FORUMS THAT THIS IS A WIDE SPREAD PROBLEM, YET TOYOTA REFUSES TO ACKNOWLEDGE A DEFECT. NOW IT HAS HAPPENED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434289November 4, 2011
SERVICE BRAKES, HYDRAULIC
WE HAVE OWNED THIS 2002 TOYOTA SIENNA SINCE 2002. THE BRAKES HAVE ALWAYS SQUEALED WHEN STOPPING GRADUALLY, AND THE DEALER SAID THAT SIENNA BRAKES ALL SQUEAL. THERE HAVE BEEN ONLY A FEW INSTANCES OVER THE PREVIOUS 9 YEARS WHEN THE ABS HAS ACTIVATED AND I HAD ALWAYS FELT THAT THE ABS ON THIS WAS MUCH SUPERIOR TO THE MAZDA PROTEGE THAT WE OWNED. HOWEVER IN THE PAST MONTH OR TWO, THE ABS ACTIVATED ABOUT 3 OR 4 TIMES, ON SLIGHTLY RAPID STOPS, UNDER DRY DRIVING CONDITIONS. YESTERDAY EVENING, UNDER DRY DRIVING CONDITIONS, WHEN PULLING OUT OF A STOP LIGHT, I NOTICED THE SUV AHEAD SLOWING DOWN AND BEGAN BRAKING, THEN SWITCHED TO THE ACCELERATOR FOR A FRACTION OF A SECOND WHEN IT SEEMED THAT THEY MIGHT START ACCELERATING, THEN WHEN THEY BRAKE HARD, I TOO SLAMMED ON MY BRAKES. THE ABS KICKED IN, BUT THE CAR SEEMED TO KEEP MOVING AND THE CRASH HAPPENED IN SLOW MOTION - IT WAS JUST AS I FELT IN THE MAZDA PROTEGE, WHEN THE ABS KICKED IN WHILE TRYING TO STOP ON AN ICY ROAD - THE CAR KEPT MOVING WITHOUT SEEMING TO SLOW DOWN. I AM NOT SURE, BUT ALSO HAVE A VAGUE SENSE THAT THE ENGINE CONTINUED TO WORK HARD TO PULL THE CAR FORWARD, POSSIBLY LIKE THE UNINTENDED ACCELERATION REPORTED BY OTHERS IN A RECENT SPATE OF ACCIDENTS. I WAS STANDING ON THE BRAKE WHEN MY CAR PLOWED UNDER THE REAR FENDER OF THE CHEVY TAHOE AHEAD, CAUSING THE RADIATOR, BATTERY, ETC. TO GET SMASHED. THIS WAS WHEN IT WAS CLEAR THAT THE ENGINE WAS STILL RACING AND TRYING TO PULL THE CAR FORWARD - I FINALLY CUT THE IGNITION TO KILL THE ENGINE. MY INSURANCE COMPANY CALLED EDY'S TOYOTA, WITH ME ON THE LINE, TO SEE IF THEY COULD READ THE CAR COMPUTER TO CHECK THE CAUSE OF THE ACCIDENT. THE SERVICE REP SHOWED A LOT OF RELUCTANCE, SEEMING TO INDICATE THAT NOT MUCH WOULD BE GAINED, AND FINALLY DECLINED SAYING "YOU'RE PUTTING ME IN A SPOT"... *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10432901October 26, 2011
ELECTRICAL SYSTEM
AUTOMATIC SLIDING DOOR SOMETIMES WILL NOT SHUT AND REQUIRES MULTIPLE, REPEATED PUSHING OF THE DRIVER'S SLIDING DOOR BUTTON UNTIL THE DOOR SHUTS. OFTEN TIMES, I WILL HAVE TO TURN OFF THE ENGINE AND CRANK THE ENGINE AGAIN AND THEN KEEP PUSHING THE DRIVER'S SLIDING DOOR BUTTON UNTIL (IF I AM LUCKY), THE AUTOMATIC SLIDING DOOR CLOSES. THIS PROCESS CAN TAKE 10 MINUTES OR LONGER DEPENDING ON HOW MUCH TIME I HAVE WHEN THIS PROBLEM OCCURS. SOMETIMES, I WILL TURN OFF THE ENGINE AND LEAVE THE DOOR OPEN FOR AN HOUR OR SO BEFORE CRANKING THE CAR AGAIN AND PUSHING THE BUTTON TO TRY TO CLOSE THE AUTOMATIC SLIDING DOOR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430322October 15, 2011
STRUCTURE:BODY:DOOR
PASSENGER SIDE POWER DOOR JAMMED, WOULD NOT OPEN AFTER SLOW SPEED CRASH WHICH KNOCKED OFF THE OUTSIDE DOOR HANDLE. TOYOTA OF SANTA BARBARA, CA TOOK A WEEK AND CHARGED $2500 TO FIX JUST THE POWER ELECTRICAL DOOR, NO BODY WORK (THAT WAS EXTRA). DOOR HAS NEVER WORKED PROPERLY EVER SINCE. MANY INCIDENCES OF DOOR NOT SHUTTING OR OPENING WHEN USING CONTROL BUTTONS INSIDE CAR. AFTER 19 MONTHS, POWER DOOR JAMMED WHILE OPEN AND COULD NOT CLOSE IT BY POWER OR MANUALLY, ATTEMPTED TO DRIVE TO SERVICE STATION WHILE IN THE JAMMED OPEN POSITION AND WHILE MOVING, THE DOOR SLAMMED CLOSED ON ITS OWN, POPPING THE WIRE CABLE, WHICH IS NOW DANGLING. DOOR NOW WORKS PART OF THE TIME MANUALLY, NOT AT ALL WITH POWER, NO MOTOR SOUND AT ALL. DOOR OPENING MECHANISM ON INSIDE OF DOOR FREQUENTLY JAMS IN THE PUSHED IN POSITION AND THEN DOOR IS COMPLETELY INOPERABLE. THIS IS SEVERE SAFETY ISSUE. CHILDREN IN BACK CANNOT EXIT ON THAT SIDE. TOYOTA SHOULD RECALL AND HAVE POWER DOORS CONVERTED TO A SAFE, RELIABLE, MANUAL OPENING MECHANISM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10425492September 14, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
SLIDING DOORS ON BOTH SIDES HAVE STOPPED WORKING ELECTRONICALLY. THE DOORS MUST BE FORCED MANUALLY AND THIS IS VERY DIFFICULT. TOYOTA WILL NOT ADDRESS THIS ISSUE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424159September 7, 2011
STRUCTURE:BODY:DOOR
THE POWER SLIDING DOOR ON MY TOYOTA SIENNA STOPPED WORKING. IT IS VERY DIFFICULT TO OPEN WHEN THE POWER UNIT DOES NOT WORK. THIS SEEMS TO BE A VERY COMMON PROBLEM. REPAIR SHOPS GENERALLY CHAGE OVER $1000 TO FIX IT (WE WERE QUOTED $1200) AND IT MAKES ONE SIDE OF THE VEHICLE PRACTICALLY INESCAPABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417766August 6, 2011
LATCHES/LOCKS/LINKAGES
WITHIN A YEAR AFTER BUYING THE 2002 TOYOTA SIENNA THE RIGHT SIDE SLIDING DOOR COULD NOT BE OPENED FROM INSIDE. THE LEFT SIDE DOOR HAS THE SAME PROBLEM INTERMITTANTLY. NEITHER ONE HAS BEEN REPAIRED BUT ARE SEEN AS A SAFETY CONCERN IN THE WORST CASE AND A CONSTANT NUISANCE OTHERWISE. THE ISSUE WAS NOT COVERED UNDER WARRANTY AND SO REMAIN. THE REAR DOOR PLASTIC LATCH BROKE AFTER ABOUT FOUR YEARS, REQUIRING A $200 REPAIR. IT BROKE AGAIN AFTER ABOUT THREE MORE YEARS BUT THIS TIME I REPAIRED IT WITH A METAL SCREW, BUT A YEAR LATER IT BROKE IN ANOTHER PLACE AND CANNOT BE REPAIRED. THE PART IS MADE OF SLIGHTLY SOFT BRITTLE PLASTIC, POORLY DESIGNED. INTERESTINGLY, I RECENTLY BOUGHT A NEW TOYOTA PRIUS AND PURCHASED AN EXTENDED WARRANTY. READING THE FINE PRINT I FIND IN THE RATHER LONG LIST OF EXCLUSIONS FROM THE "BUMPER TO BUMPER" WARRANTY ARE INCLUDED DOOR LATCHES AS WELL AS, IRONICALLY, THE BUMPERS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407650June 20, 2011
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR
HAVE HAD THE SLIDING DOOR LOOKED OUT & "RE-SET" 4 TIMES. IF WE PULL THE DOOR A LITTLE, IT WILL CLOSE, BUT WILL NOT OPEN OR CLOSE WITH ANY BUTTON (FRONT PANEL, KEY FOB OR SIDE PANEL). TODAY IT STARTED TO CLOSE ON MY CHILD & SHE COULDN'T GET IT TO STOP, HER BACKPACK STRAP WAS CAUGHT ON THE SEAT. PRETTY SCARY. RIGHT NOW THE KIDS ARE CLIMBING IN THROUGH THE FRONT PASSENGER DOOR. ALSO, ABOUT 1/2 THE TIME EVEN WITH MANUALLY CLOSING THE DOOR, IT REMAINS OPEN & WILL BEEP WHEN I PUT IT IN GEAR, SO I HAVE TO JUMP OUT & GO PUSH IT CLOSED. **TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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