Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#11001383June 26, 2017
AIR BAGS
TAKATA RECALL - RECALL IS OVER A YEAR OLD. I HAVE TAKEN THE CAR TO MIKE ERDMAN TOYOTA TO ADDRESS THIS AND HAVE BEEN ON THEIR LIST FOR AN EXTREME PERIOD. THIS SHOULD BE ADDRESSED BEFORE SOMEONE IS INJURED DUE TO RECALL. I LIVE IN FLORIDA WHERE THE CONCERN HAS BEEN NOTED TO BE MORE CONCERNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001275June 25, 2017
AIR BAGS, STRUCTURE:BODY
NOTHING HAS HAPPENED YET, BUT THE DEALERSHIP HAS DONE NOTHING TO REMEDY THE RECALL FOR THE AIR BAG OR THE SLIDING DOOR. WHY???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001155June 24, 2017
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL. I RECEIVED NOTICE IN LATE JULY 2016 ABOUT THE TAKATA AIRBAG RECALL FOR MY VEHICLE. DUE TO TRAVEL, IT WAS A FEW WEEKS BEFORE I COULD TAKE IT IN TO THE DEALER. I WAS OFFERED A TOYOTA CAMRY AS A REPLACEMENT VEHICLE, BUT I REQUESTED FROM TOYOTA USA, AND RECEIVED, AUTHORIZATION TO RENT A MINIVAN THROUGH ENTERPRISE. I PICKED UP THAT VEHICLE MID AUGUST 2016. IN NOVEMBER 2016 I RECEIVED NOTICE THAT MY VAN ALSO HAD A SLIDING DOOR RECALL. I INITIALLY STORED MY VEHICLE AT THE DEALERSHIP, BUT WAS TOLD TO MOVE IT TO MY HOME IN LATE DECEMBER 2016. IT IS NOW LATE JUNE 2017 AND I HAVE HEARD NOTHING ABOUT EITHER OF THESE RECALLS. THE SAFERCARS.GOV WEBSITE SAYS THERE IS NO REMEDY AVAILABLE FOR EITHER RECALL YET. ALMOST 11 MONTHS I HAVE BEEN WAITING ON THE AIRBAG RECALL, AND 7 MONTHS ON THE SLIDING DOOR RECALL. THIS IS AN UNACCEPTABLE WAITING TIME. YES, I HAVE A RENTAL CAR AVAILABLE TO ME, FOR WHICH I'M GRATEFUL, BUT IN THE MEANTIME MY OWN CAR IS SITTING IN THE DRIVEWAY, UNDRIVEN, AND BASICALLY ROTTING. TOYOTA HAS SPENT OVER $17,000 RENTING A VEHICLE FOR ME TO DRIVE, WHICH IS RIDICULOUS. THEY SHOULD HAVE JUST BOUGHT MY CAR FROM ME AND BEEN DONE WITH IT. I'M SO FRUSTRATED WITH THIS SITUATION. HOW MUCH LONGER AM I SUPPOSED TO WAIT???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000571June 22, 2017
ELECTRICAL SYSTEM
RECALL ON SLIDING DOORS. WAS STATED THAT THEY MAY "OPEN WHEN DRIVING" WAS TOLD BY TOYOTA DEALERSHIP THEY "LIKELY WOULDN'T GET THE PART BECAUSE WE DON'T LIVE IN SUB ZERO TEMPS SO DON'T WORRY ABOUT IT" MEANWHILE I DRIVE FOUR CHILDREN IN THIS CAR SO I AM WORRIED ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000294June 20, 2017
AIR BAGS, WHEELS
I RECEIVED TWO LETTERS IN THE MAIL FOR SAFETY RECALLS ON MY TAKATA FRONT PASSENGER AIRBAG INFLATOR (ZONE A) AS WELL AS EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER CABLE. I TRIED CONTACTING TWO DEALERSHIPS NEAR ME, AND THEY DID NOT TRY TO MEET BASIC SAFETY STANDARDS. THE DEALERSHIPS TOLD ME THAT I MUST WAIT SEVERAL MONTHS TO SOLVE MY ISSUES OR THAT THEY WOULD CALL ME BACK SOON (AND OF COURSE, THEY DIDN'T). THE NEAREST ONE TO ME, BREDEMANN DEALERSHIP @ (847) 655-1435, TOLD ME THAT I MUST WAIT THREE MONTHS FOR SUPPLIES TO COME IN. MY LIFE AND SAFETY ARE ON THE LINE, AND I DO NOT WANT TO PUT MYSELF IN DANGER BECAUSE OF A DEALERSHIP'S LACK OF CUSTOMER SERVICE AND MEETING BASIC SAFETY STANDARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000074June 19, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CONTACTED (RIVERGATE TOYOTA, MADISON, TENNESSEE) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995738June 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
DURING DRIVING SIGNAL DOOR TURN ON WARNING BUT ALL DOORS CLOSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995052June 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995128June 14, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 16V828000 (STRUCTURE) AND 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER, EASTERN SHORE TOYOTA LOCATED AT 29732 FREDERICK BLVD, DAPHNE, AL 36526, PHONE NUMBER: (251) 262-4648, WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995131June 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE THOMAS TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995153June 14, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (THOMPSON TOYOTA IN MARYLAND) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994621June 13, 2017
AIR BAGS
IN JULY 2016, I WAS NOTIFIED THAT THE AIR BAG WAS DANGEROUS AND HAD TO BE REPLACED. I WAS ON VACATION AND WHEN I RETURNED IN AUGUST, I ASKED MY DEALER ABOUT THE REPLACEMENT. I WAS TOLD THAT I HAD TO WAIT A FEW MONTHS FOR THE PART TO COME IN. LATER IN THE YEAR I AGAIN ASKED ABOUT IT AND WAS TOLD TO COME IN MARCH. I ASKED IN MARCH AND WAS TOLD THAT THE PART WOULD BE IN BY JUNE. I JUST ASKED AND WAS NOW PUT OFF TO THE END OF JUNE. I CANNOT KEEP DELAYING MY PLANS TO USE THE PASSENGER SEAT. WE WANT TO GO ON VACATION NOW, NOT NEXT MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994245June 9, 2017
AIR BAGS
TAKATA RECALL: WE HAVE BEEN WAITING FOR OUR PASSENGER AIRBAG TO BE REPLACED FOR OVER A YEAR. WE FEEL THIS HAS BEEN PLENTY OF TIME TO REMEDY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993905June 8, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE POWER SLIDING DOOR ON THE DRIVER AND PASSENGER SIDES WERE INOPERABLE. THE VEHICLE WAS TAKEN TO CLEMONS TOYOTA (LOCATED AT 2839 N. COURT ROAD, OTTUMWA, IA 52501); HOWEVER, THE DEALER WAS UNABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE DOORS WERE UNABLE TO BE MANUALLY OPERATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993948June 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (WEISS TOYOTA SCION OF SOUTH COUNTY LOCATED AT 11771 TESSON FERRY RD SAINT LOUIS, MO 63128 855-249-8696) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993418June 6, 2017
AIR BAGS
TOYOTA COMPANY SEND ME RECALL NOTICE SINCE EARLY 2016. THEY HADN'T FIXED IT YET. I CALLED TOYOTA COMPANY A COUPLE OF TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993022June 3, 2017
WHEELS
TIRES WEAR OUT VERY QUICKLY. I'M ON MY 3RD SET OF TIRES AND ONLY HAVE 75706 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992877June 2, 2017
AIR BAGS
TAKATA RECALL - THE MANUFACTURER HAS FAILED TO REMEDY THE PROBLEM IN A TIMELY MANNER. I HAVE BEEN WAITING FOR A FIX FOR MANY MONTHS AND HAVE BEEN TOLD MULTIPLE TIMES THAT THE REPLACEMENT PARTS SHOULD BE SHIPPING "SOON".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992208May 30, 2017
STRUCTURE:BODY, POWER TRAIN
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, A LOUD NOISE WAS HEARD UNDERNEATH THE FRONT END OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TOWED TO SONOCO AUTO SHOP, LEXINGTON ARK, MD, WHERE IT WAS DIAGNOSED THAT THE FRONT RIGHT DRIVE SHAFT WAS FRACTURED. ALSO, THE FRONT DRIVER SIDE DRIVE SHAFT WAS FAULTY. THE TECHNICIAN RECOMMENDED THAT BOTH PARTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 14V273000 (TIRES), AND 11V560000 (EQUIPMENT). THE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991615May 25, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO THE DEALER (THOUSAND OAKS TOYOTA 2401 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362) WHERE IT HAD BEEN AWAITING RECALL REMEDY PARTS FOR AT LEAST SEVEN MONTHS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/18/17/*LJ THE CONSUMER STATED THE RECALL REPAIR WAS COMPLETED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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