Toyota RAV4 Complaints

921 consumer complaints on file.

#11544117September 12, 2023
UNKNOWN OR OTHER
I bought a NEW rav-4 toyota last year, 2022 model. I have about 10,500 miles on it and suddenly my moon roof (back sun roof) shattered. There was nothing around to throw rocks up on top of my car so its nearly impossible for it to be from an "outdoor influence". I decided that I would open up a claim with Toyota, they have not even tried to advocate for my side; in fact no one asked for my side of the story until I said no one had asked me. It is not under warranty because its the moon roof and it is from "ware and tare" but no where does it say glass is not covered, and then they said that it would be covered only if proven from a manufacture/car fault or malfunction. My moon roof has no point of impact, hence the thought it was caused by pressure. Then I looked it up, this has happened to 100s of people on their rav4 2021, some of which got it covered by Toyota. I have been talking to a case manager (after weeks of trying to reach one) and he basically said that even if I send them these reports of it previously happening he won't bother looking at them; and that the specialist team are bias to Toyota so they will also say its outside causes. I have been pushed around, looked down on, and not advocated for. They also won't do ANY repair on my car until Toyota says okay, or I file an insurance claim, so they have had my car for 2 weeks doing nothing on it. Not only that they upsold me on the moon roof, encouraged me to do it, my $500 upgrade is now costing me $5000 dollars to fix. This is a dangerous reoccurring problem, what if my shade wasn't closed and the glass hit myself or passengers, of if cars behind me ran over glass chunks and caused flat tires or window chips etc. In addition the way the situation has been handled makes me and my Toyota loyal family not want to buy a Toyota again!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543185September 7, 2023
STEERING:STEERING CONTROL MODULE, STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2021 Toyota Rav4. The contact stated while driving at an undisclosed speed and attempting to make a right turn, the vehicle briefly lost electric power steering (EPS). Due to the failure, the vehicle collided with a street sign. The rear cross-traffic and blind spot monitor warning lights were illuminated. After restarting the vehicle, the vehicle returned to normal functionality. The vehicle was towed to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but informed the contact that a certified Toyota technician found no fault with the vehicle. The failure mileage was 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542660September 5, 2023
TIRES
Firestone Destination LE 2. 225/65R17. Tire has exploded on highway. This is a brand new car purchased 3 weeks ago and has 1584 mile on it. Tire run only about 1575 mile. When inflated the tire again, it had multiple bubbles, ball shaped swellings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542448September 4, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was on highway 41 going around 40mph when my car out of nowhere slammed on the breaks ( the pre collision censor ) I believe is what caused it. About 10 mins prior to the incident when I was backing out of the gas station it braked (abruptly with noise) even though nothing was in the way or approaching my vehicle. I would say that I was stuck in the car for about 5 mins before I could get it to start driving again. The electrical flashed and shut off right when the car braked. I did have my two dogs in the backseat and thankfully no one was harmed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542207September 1, 2023
ENGINE
Coolant Engine Bypass Valve Faulty. Dealership says it’s a known problem and they replaced 12 this week on RAV4 all different mileages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541850August 31, 2023
UNKNOWN OR OTHER
I had three incidents since I purchased the car in January 2022. The first incident was in October 2022. I tried to park in the parking lot of McGovern Stella Link Library 7405 Stella Link Rd Houston Texas but the brake did not work and kept going and jumped over the parking block and in the pedestrian way and still kept going and about to hit the building. I was in a complete shock and disbelief but I had to get off the pedestrian way as fast as I could to avoid a major disaster. Fortunately there were no people in the pedestrian way, so I was able to do what I had to do. But my car was seriously damaged from hitting the parking blocks and poles. At that moment I thought I did something wrong but now I believe that the incident was caused by brake problem as I had two more incidents related to brake issues after. The second incident was in January 2023. I was driving in Highway 249 feeder road and tried to stop at the traffic light. I was going about 10-12 miles. Car would not stop even after the brake was pushed all the way down to the floor and kept rolling and hit the other car in front . I took to Don McGill Toyota Service Dept and requested to fix the problem. They kept it for over a week and told me that my car is safe to drive. Evidently they did not correct the brake problem. The same brake problem occurred again for the 3th time on August 26, 2023. It happened on Highway 6 near Memorial Drive traffic light. To stop the car at the traffic light I pushed the brake but the car failed to stop and came very close to hitting the other car in front. I used emergency parking to stop. Thankfully the other car made a right turn to a street (I was in right lane) so this time I escaped from hitting the car. 2021RAV4 has serious brake issues. The scary thing is I do not know when and where the brake might fail again. What if it happens on freeway !? Driving with good brakes is utmost safety issue. TOYOTA SHOULD FIX OR REPLACE THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541150August 28, 2023
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
As I was entering a covered parking structure, I came to a complete stop at the entrance of the gate to obtain my parking ticket. I was driving very slow less than 5 mph, and engaged the brakes as to stop to get my parking ticket before entering the parking garage. I have my foot on the brake pedal, I am at a complete stop of 0mph for several seconds now, and suddenly the engine revved and my car lunged forward a bit. I had not lifted my foot from the brake pedal, and yet the engine revved and my car lunged forwards. My passenger at the time yelled, WHOAA why are you pressing on the gas!!? So my passenger in the car at the time was also startled by this incident and felt the car surge forward. He thought that I had pressed on the gas pedal. If someone was to be in front of my vehicle they would have potentially been hit with my car, or if I had been closer to the parking entrance gate my car could have hit the gate. I am highly concerned this just occurred as this could cause a great accident or injury. I have 1,100 miles on the car. It was purchased brand new. Another issue I have been experiencing is when I engage the gas pedal, it does not accelerate and takes a few seconds to accelerate causing my forward momentum to stall out, this is an issue when I have been trying to merge into traffic and my car does not drive as I have anticipated. I am not sure if this is an issue with it being in "ECO" mode or not, but there is a stalled acceleration issue, that happens sometimes, but not always and I cannot pin point why it is happening at certain moments.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538176August 13, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: ASSIST
While waiting at a red light with my car stationary, the lane I occupied divided into two. I gently adjusted my steering wheel to the left, and in an unexpected turn of events, a dashboard indicator illuminated before my steering wheel rapidly veered to the right. This abrupt motion resulted in a collision with another vehicle, causing damage to both cars. Despite my attempts to avert the situation, my right thumb became trapped in the wheel, leading to a fracture. Shortly after the accident, the dashboard and multimedia system displayed multiple malfunctions: a VSC, TRAC, or Hill Start Assist Control system malfunction, a rear cross traffic alert malfunction, LTA malfunction, and a PKSB malfunction, all prompting a visit to the dealer. Upon contacting Toyota, they offered no assistance, asserting that the incident occurred at an approximate speed of 22 miles per hour due to data from the EDR. However, this contradicted the facts as my vehicle was stationary at a red light. The explanations provided by Toyota's representative, Alexis Turner, appeared inconsistent with the circumstances.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11538017August 11, 2023
FUEL/PROPULSION SYSTEM
In short: My car only fills up to less than 10.5 gallons on an empty tank of gas when the fuel capacity of the tank is 14.5. Toyota is aware of this issue on their RAV4 hybrids and they're not doing anything to fix this consumer issue. This is dangerous for many reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537525August 9, 2023
UNKNOWN OR OTHER
My vehicle leaks water after it’s gone through the car wash or when there’s heavy rains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536931August 7, 2023
TIRES
At approximately 11:30 AM on Saturday, August 5, 2023 I was traveling northbound on I-17 just before exit number 278 for State Route 179. I felt the vehicle shake violently and my wife saw a portion of a tire rolling along the side of the road into the desert. I was able to safely pull off to the shoulder, it was then that I noticed the driver side rear tire had completely separated from the rim. There were no warnings I had recently had my 5000 mile inspection/oil change performed at Right Toyota. At the time of the incident there was approximately 5355 miles on the vehicle which was purchased new in January 2023. I was luckily able to bring the vehicle to a complete stop without incident and notified Roadside Assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536716August 5, 2023
ELECTRICAL SYSTEM, STEERING
Apple Carplay does not function posing a safety hazard. When connected, volume is unable to be lowered via the steering wheel controls or the factory installed radio. As such, in an emergency, the volume could not be lowered to communicate with emergency services. Dealer updated radio to latest software on 8/3/23 but the problem persists. Apple is aware of the problem but does not have a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536613August 4, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
This RAV4 is having acceleration issues. While driving it randomly has issues at the time of acceleration. It has happened from a stop to a go, and gaining speed. This issue has put me into an incredibly vulnerable situation as I was very close to being hit by a semi while trying to merge onto the high way twice. When I pressed down on the accelerator, the engine hesitated to start gaining speed slowing down the speed needed to safely merge on to the highway. I have taken it in and all I am told is that there are no codes found and the issue can't be duplicated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536162August 2, 2023
UNKNOWN OR OTHER
Driver side and passenger side mirror, as well as rearview mirror vibrate. Driver, side mirror, and rearview mirror are the worst with the passenger rear view mirror better than the other two. Brought into Toyota of Dothan couple of times, and they say it’s normal. This is not normal. It is a safety hazard. It started on day one that I own the car, which was July 3, 2023. There is known problems with previous models, as well as with the Lexus NX and RX models, which is based off of Toyota. This needs to be addressed and fixed. There were previous announcements made for 2019 year I believe of the RAV4, but there still is a problem with the 2023 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535677August 1, 2023
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was in a bad car accident last Wednesday July 26, 2023 It was very scary and Bizarre; My car accelerated (started racing)and when I stepped on brake, it accelerated more. I saw a message flash up on my GPS screen but obviously couldn't read it as I was trying to stop my car. The Auto brakes didn’t work, I crashed into a tree; air bags didn’t deploy and I got this message ("CHECK ENGINE! A MALFUNCTION IN THE ELECTRONIC CONTROL OF THE ENGINE,THROTTLE, OR AUTOMATIC TRANSMISSION HAS BEEN DETECTED.CONTACT YOUR TOYOTA DEALER IN ORDER TO HAVE YOUR VEHICLE INSPECTED." (See attached). Luckily I was in an almost empty parking lot when this happened, if not i could have been killed or killed someone else. All the safety back ups failed. I took a picture of the message-will attach it to this report. I was taken to Huntington Hospital ER and had a cat scan to make Sure my sternum and ribs aren’t broken-showed Soft tissue abdominal swelling and bruised sternum and ribs from my seat belt. Pain to chest, ribs an right side. I believe my car is totaled Just had it inspected and serviced a few weeks ago at the Toyota dealership where I purchased it and it only has 10,000 miles on it! I am Fighting with insurance company to make sure the car's computer is interrogated before they do anything else.-The insurance company was pressuring me to release the car to Copart without this being done and I refused. My car was towed to and remains at Combined Auto Collision 4035 Jericho Tpk, East Northport, NY. This incident could have resulted in a catastrophic outcome and loss of life. Aa investigation needs to be taken to insure this does not happen to anyone else. Thank you for your kind assistance The consumer stated that the dealer identified the problem being that the water drainage pillars short out the electrical system.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11535304July 30, 2023
UNKNOWN OR OTHER
Roof leak causing water damage to headliner. Dealership won’t fix because they ran water on it and it didn’t leak but didn’t apply pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535223July 29, 2023
VISIBILITY/WIPER
Have had the vehicle three weeks and only drive on paved roadways. Visible chip cracked instantly during drive. Windshield seems weaker than our 2 4Runners and VW. I’ve never seen a crack instantly occur without a large rock or hail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534866July 27, 2023
VISIBILITY, ENGINE, ELECTRICAL SYSTEM
The contact rented a 2021 Toyota Rav4. The contact stated that while driving at an undisclosed speed, he heard a vibrating sound coming from the front driver’s side windshield. The vehicle was taken to an independent mechanic; however, the contact was informed that the vehicle was a rental and could not be diagnosed. The contact was informed to return the vehicle to Avis Car Rental. The contact stated that on a separate occasion, while driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that he was able to restart the vehicle after several minutes. The contact stated that due to the loss of motive power, the front driver’s and passenger’s side headlights failed to operate as needed. The vehicle was taken to the dealer however, the contact was informed that the vehicle could not be diagnosed since the vehicle was a rental. The vehicle was not diagnosed or repaired. The manufacture was not notified of the failure. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534482July 25, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
While driving at highway speed, check engine light came on along with warning message in multifunction indicator stating "Hybrid System Malfunction. Diminished Power. Contact Dealer", and car immediately decelerated from 60 mph to about 35 mph. When releasing accelerator, car shuddered. Once stopped, car accelerated very poorly, and barely was ablate ascend hills in neighborhood (5-10 mph going up hills). hybrid car appeared to be operating on gas engine only, and electrical system for traction motors appeared to be short circuiting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534181July 24, 2023
AIR BAGS
The contact owned a 2021 Toyota Rav 4. The contact stated that while sitting in traffic, the contact's vehicle was rear-ended at 45 MPH, and due to the impact, the contact rear-ended the vehicle in front. The "malfunction" warning message was displayed after the crash. The driver's side air bag did not deploy. The vehicle was declared a total loss by the insurance company. The contact stated that she suffered a concussion and memory loss due to the accident that required medical attention. The manufacturer was made aware of the failure but provided no assistance and did not confirm the status of the black box inspection. The failure mileage was approximately 10,100.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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