Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10306508February 5, 2010
SERVICE BRAKES, HYDRAULIC
MOMENTARY LOSS OF BRAKING ON A 2010 PRIUS MODEL IV. VEHICLE WAS PURCHASED ON THE 30TH OF SEPTEMBER 2010 AND CURRENTLY HAS 3460 MILES. DURING THE FIRST WEEK OF OPERATION THE BRAKES DID NOT SEEM TO WORK CORRECTLY. WE THOUGHT THIS MIGHT BE DO TO THE FACT THAT THE CAR WAS NEW AND THE BRAKES NEED TO BE USED AS A BRAKE IN PERIOD. WE NOTIFIED THE DEALERSHIP DURING THE SECOND WEEK OF OPERATION. THEY INDICATED THAT THIS WAS THE FIRST CONCERN THEY HAVE RECEIVED. THEY STATED THAT WHEN WE BRING IT IN FOR THE FIRST 5000 MILE SERVICE THEY WOULD CHECK THE BRAKES. SINCE THE MOMENTARY LOSS OF BRAKING DID NOT HAPPEN THAT OFTEN AND ONLY ON BUMPY ROADS OR OVER SPEED BUMPS WE WERE NOT TOO CONCERNED.I DID CALL THE DEALERSHIP AGAIN ON 2/4/2010 AND THE SERVICE DEPARTMENT STATED THEY HAD NOT RECEIVED ANY INFORMATION ON CORRECTING THE PROBLEM. WHAT WAS INTERESTING IS THAT A PERSON IN THE SERVICE DEPARTMENT WHO OWNS A 2006 PRIUS STATED THAT THE PROBLEM HAS BEEN AROUND FOR YEARS BUT IS MUCH MORE NOTICEABLE IN THE 2010 MODEL.. TOYOTA HAS ASSIGNED A CASE NUMBER TO OUR COMPLAINT ( 1002108541 ). NO ACCIDENT TO DATE BUT DRIVING THE VEHICLE SHOULD NOT INCLUDE WORRYING WHETHER OR NOT THE BRAKES WILL STOP IN TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306511February 5, 2010
VEHICLE SPEED CONTROL
I HAVE EXPERIENCED THE SAME ISSUES AS REPORTED FOR MY 2010 TOYOTA PRIUS: THE VEHICLE SURGED FORWARD OR TEMPORARILY LOST BRAKING(IN A SPLIT SECOND) AFTER DRIVING OVER A POTHOLE OR OTHER UNEVEN SURFACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306524February 5, 2010
SERVICE BRAKES, ELECTRIC
WHEN DRIVING ON WET SURFACES, MY 2010 TOYOTA PRIUS HYBRID WILL OCCASIONALLY SKID WHEN THE BRAKES ARE APPLIED. THIS SEEMS TO HAPPEN AT SPEEDS UNDER 25MPH AND ONLY ON WET SURFACES. THE FIRST INCIDENT OCCURRED WHEN I WAS APPROACHING A STOP SIGN AT A LOW SPEED. WHEN I APPLIED THE BRAKES, THE CAR BEGAN TO SLOW DOWN WHEN IT SUDDENLY ACCELERATED WITHOUT CAUSE. THE ACCELERATION ONLY LASTED FOR A SECOND OR TWO BEFORE THE BRAKES STARTED WORKING AGAIN. I HAD MY FOOT ON THE BRAKE PEDAL THE ENTIRE TIME AND APPLIED EVEN PRESSURE. THIS ISSUE ALSO OCCURS OFTEN WHEN PULLING INTO THE UNDERGROUND PARKING GARAGE OF MY CONDOMINIUM BUILDING. WHEN THE RAMP IS WET, THIS PROBLEM WILL OFTEN OCCUR. TO AVOID THIS OCCURRENCE WHEN PULLING INTO THE GARAGE, I MUST PROCEED AT A CAUTIOUS PACE, 5-7 MPH. THIS IS VERY DISCONCERTING BECAUSE I MUST MAKE A RIGHT-HAND TURN WITH THREE FEET FROM THE BOTTOM OF THE RAMP TO AVOID HITTING THE WALL OF THE GARAGE. THE LAST OCCURRENCE WAS ON JANUARY 29TH AT 7PM. THE ROADS WERE WET. AS I APPROACHED A STOP LIGHT TO MAKE A LEFT-HAND TURN, I APPLIED THE BRAKES AS I NORMALLY WOULD IN SUCH CONDITIONS. THE AFTER THE INITIAL DECELERATION, THE BRAKES FELT LIKE THEY HAD SLIPPED AND I BEGAN TO ACCELERATE (AS DESCRIBED BEFORE). I HAD TO TURN INTO THE ADJACENT LANE TO AVOID HITTING THE CAR IN FRONT OF ME BEFORE THE BRAKES WERE FULLY APPLIED. I ALL, THIS PROBLEM HAS OCCURRED THREE TIMES WHILE DRIVING ON WET ROADS, AND 8+ TIMES WHEN DRIVING DOWN THE WET RAMP TO MY UNDERGROUND GARAGE. I HAVE CONTACTED THE TOYOTA DEALERSHIP WHERE I PURCHASED MY VEHICLE TO MAKE THEM AWARE OF THIS PROBLEM AND WAS DIRECTED TO FILE A REPORT TO NHTSA. I ALSO CALLED THE TOYOTA CUSTOMER SERVICE LINE AND WAS UNABLE TO READ A REPRESENTATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306528February 5, 2010
SERVICE BRAKES, HYDRAULIC
TOYOTA PRIUS ANTI-LOCK BRAKING ISSUE HAS HAPPENED 3 TIMES IN OUR 2010 PRIUS AS DESCRIBED IN MEDIA REPORTS. IT HAPPENS ON SLIPPERY SURFACES WHEN THE ANTI-LOCK BRAKES KICK IN, THERE IS A SPLIT SECOND OF HESITATION BEFORE THEY DO. IT CAUSES A PRETTY GOOD ADRENALIN RUSH FOR THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306495February 5, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 25 MPH OVER ROUGH, BUMPY SURFACE OR A POTHOLE AND TRYING TO DEPRESS THE BRAKE PEDAL, THE VEHICLE SEEMED TO SEIZE AND GLIDED INSTEAD OF SLOWING DOWN. THE FAILURE OCCURRED ON ONE OCCASION. HE CALLED THE DEALER AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO ABOUT THE FAILURE. HE HAD NOT SPOKEN WITH THE MANUFACTURER TO-DATE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 150. THE FAILURE MILEAGE WAS APPROXIMATELY 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306532February 5, 2010
SERVICE BRAKES, HYDRAULIC
I PURCHASED A 2010 TOYOTA PRIUS IN SEPT 2009. SINCE THEN, I HAVE HAD 3 OR 4 INSTANCES WHERE THE BRAKES LET GO MOMENTARILY AS MOUNTING REPORTS ARE SIMILARLY DESCRIBING. EACH INSTANCE HAS OCCURRED AT ROUGHLY THE SAME PLACE ON MY DRIVE HOME FROM MY CHILD'S DAY CARE, WHERE THE ROAD IS SLIGHTLY UNEVEN AND SLOPING DOWN, AS I AM BREAKING FOR A STOP SIGN. SINCE THIS IS A RESIDENTIAL AREA, I AM NOT DRIVING FAST TO BEGIN WITH (<20 MPH), AND THE BRAKES ONLY LET GO FOR 1-2 SECONDS. PRIOR TO HEARING ALL OF THESE OTHER REPORTS, I HAD NOT THOUGHT TO FILE MY OWN AND FOR THAT I APOLOGIZE. MY FEELING IS THAT UNLESS THIS ISSUE IS CORRECTED SOMEHOW BY TOYOTA, THESE INSTANCES WILL CONTINUE, AND I DO SEE POTENTIAL FOR AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306543February 5, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE THE CONTACT WAS DRIVING 20 MPH, SHE ATTEMPTED TO STOP THE VEHICLE AND NOTICED HESITATION WHEN THE BRAKE PEDAL WAS ENGAGED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 2747.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306535February 5, 2010
SERVICE BRAKES, ELECTRIC
WE HAVE A 2010 TOYOTA PRIUS PURCHASED IN JULY 2009. FROM THE START, WE NOTICED AN ISSUE WITH THE BRAKES SEEMING TO SKIP AS YOU APPLIED PRESSURE AT LOWER SPEEDS. TWO CALLS TO THE DEALER ABOUT THIS WERE MET WITH THE PHONE EQUIVALENT OF "BLANK STARES" AND WE GOT NOWHERE. WITH THE RECENT NEWS REPORTS DESCRIBING THE ISSUE WE FOUND, I CALLED TWO TOYOTA DEALERS YESTERDAY IN MY AREA ABOUT GETTING IT FIXED AND THEY WERE ABSOLUTELY NO HELP AT ALL. ONE SAID THEY DID NOT KNOW WHAT TO DO AND HAD RECEIVED NO INFORMATION FROM THE COMPANY AND THE OTHER SEEMED NOT TO BE EVEN AWARE OF THE BRAKE ISSUE, THE SERVICE SUPERVISOR KEPT SPEAKING ABOUT THE ACCELERATOR ISSUE WHICH IS DIFFERENT. WE HAVE BEEN LIMITING HOW MUCH WE DRIVE THIS CAR BECAUSE WE ARE SO CONCERNED ABOUT THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306561February 5, 2010
SERVICE BRAKES, ELECTRIC
DECELERATION, ROUGH ROAD SURFACE, BRAKES FAIL FOR A SHORT TIME. THIS HAS HAPPENED 3 OR 4 TIMES SINCE PURCHASING THE CAR. I DID MENTION THIS TO MY SERVICE PERSON ON TUESDAY FEB 2 WHEN I WAS AT THE DEALER FOR A DIFFERENT ISSUE AND HE SAID HE HADN'T HEARD OF ISSUE ON MY PRIUS, AFTER HEARING THE NEW ON WED THAT THIS IS A KNOWN PROBLEM I CALLED DEALER BACK AND WILL HAVE CAR INSPECTED MONDAY MORNING FEB 8. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306546February 5, 2010
SERVICE BRAKES, ELECTRIC
WE HAVE A 2010 PRIUS. MY WIFE HIT A POT HOLE WHEN SHE WAS MAKING A RIGHT TURN. WHEN SHE STOMPED ON THE BRAKE THE CAR DIDN'T STOP AND IT DROVE INTO THE CURB SMASHING THE FRP GROUND EFFECTS MOLDING BELOW THE PASSENGER DOOR AND BEHIND THE RIGHT FRONT TIRE. I THOUGHT THIS WAS HER FAULT BUT I BELIEVE WE HAVE A PROBLEM WITH THE BRAKING ON OUR CAR. CAN I RETURN THIS CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306570February 5, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2010 TOYOTA PRIUS. I HAVE NOTED THAT THERE IS A FREQUENT OCCURRENCE OF THE BRAKES NOT WORKING PROPERLY ESPECIALLY GOING OVER ROUGH ROAD (IE RAILROAD TRACKS). THE CAR APPEARS TO SKID BUT THE ANTI LOCKS BRAKE LIGHT DOES NOT COME ON LIKE IT DOES WHEN THE ANTI LOCK BRAKES ARE WORKING. THIS IS AN ANXIOUS SITUATION AS IT FEELS LIKE THE BRAKES ARE NOT GOING TO BE ABLE TO STOP THE VEHICLE. IT CREATES ANXIETY AND A NEED TO APPLY MORE FOOT PRESSURE TO CONTROL THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306578February 5, 2010
SERVICE BRAKES, ELECTRIC, EQUIPMENT ADAPTIVE/MOBILITY
I HAVE A 2010 PRIUS. IF SOMETHING HAPPENS WHERE I NEED TO USE MY BRAKES FIRMLY AND THE ROAD IS NOT 100% SMOOTH THE BRAKES STOP WORKING FOR A FEW SECONDS. I THOUGHT IT WAS SOMETHING I WAS DOING, BUT I AM REALIZING NOW ITS NOT, ITS SOMETHING IN THE CAR. IN WET WEATHER IT DOES IT EVEN MORE. I HAVE HAD MORE THEN 10 INSTANCES COMMUTING 50 MILES A DAY WHERE I THOUGHT I WAS GOING TO REAR END SOMEONE. THE BRAKES DON'T WORK OR FEEL LIKE NORMAL BRAKES EVEN WHEN THE ROADS ARE SMOOTH. I HAVE BROUGHT IT UP TO THE DEALERSHIP I PURCHASED IT AT RIGHT AFTER I GOT IT. THEY GAVE ME THE IMPRESSION THAT IT WAS ME GETTING USED TO A HYBRID CAR. THERE WAS NO OFFER TO BRING IT IN AND LET THEM LOOK AT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306560February 5, 2010
SERVICE BRAKES, ELECTRIC
I HAVE A 2010 TOYOTA PRIUS PURCHASED AT A DEALER IN BOSTON IN JULY 2010. ON HALF A DOZEN OCCASIONS WHILE TRAVEL AT SPEEDS < 30 MPH AND GOING OVER EITHER A BUMP, ICE PATCH OR METAL ON ROAD (I.E., SEWER), WHEN APPLYING BRAKE MY CAR HAS SPED FORWARD FOR A FEW SPLITS SECONDS. IT IS A SENSATION OF A MOMENTARY LOSS OF CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306545February 5, 2010
SERVICE BRAKES, ELECTRIC
EXPERIENCING SAME BRAKING ISSUE WITH MY 2010 TOYOTA PRIUS THAT HAS BEEN PUBLICIZED OVER THE LAST FEW DAYS. I'VE NOTICED THE MOMENTARY LAPSE OF BRAKING POWER ON ICY ROADS WHEN TRYING TO SUDDENLY STOP. I BOUGHT MY PRIUS IN JULY 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306562February 5, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND APPLYING PRESSURE TO THE BRAKE PEDAL THE VEHICLE LUNGED FORWARD AND ACCELERATED WHENEVER THERE WAS A BUMP OR POTHOLE IN THE ROAD. THE DEALER STATED THAT THE VEHICLE WAS FUNCTIONING NORMALLY SINCE THE ELECTRICAL ENGINE WAS SWITCHING TO THE GASOLINE ENGINE. THE FAILURE OCCURRED CONTINUOUSLY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306569February 5, 2010
SERVICE BRAKES, HYDRAULIC
2010 PRIUS VIN BRAKES WILL DELAY AND GRAB AT TIMES. ARE FAMILY GOT TWO 2010 PRIUS AUG 2009 AND BOTH HAVE THIS SAME PROBLEM. DELAY AND GRABBING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306580February 5, 2010
SERVICE BRAKES, HYDRAULIC
WHILE APPROACHING A STOP SIGN AND APPLYING MY BRAKE,CAR WOULD NOT SLOW DOWN. PRESSED HARDER ON BRAKE,WHEELS LOCKED UP AND MY CAR SLID THROUGH THE INTERSECTION,CAR STOPPED WHEN IT HIT THE CURVE ACROSS THE STREET. APPROX. 50 FEET. I WAS DRIVING AT 10-15 MPH WHEN APPROACHING THE STOP SIGN. THE ANTILOCK BRAKES DID NOT WORK. THERE WAS ABOUT 1-2 INCHES OF SNOW ON THE ROAD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10306583February 5, 2010
SERVICE BRAKES, HYDRAULIC
2010 PRIUS DELAYED BRAKING - MULTIPLE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306588February 5, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE OWNED A 2010 PRIUS SINCE AUGUST 2009. SINCE THE PURCHASE I HAVE PUT 10,000 MILES ON THE VEHICLE. TO DATE I HAVE EXPERIENCED THE BRAKING PROBLEM ON THREE SEPARATE OCCASIONS. MY HUSBAND HAD ONE EXPERIENCE. IT APPEARS THAT WHEN THE FRONT TIRES HIT AN UNEVEN OR DIFFERENT SURFACE THE BRAKES WILL DISENGAGE VERY BRIEFLY AND THEN CATCH WHEN THE TIRES HIT EVEN GROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306641February 5, 2010
SERVICE BRAKES, HYDRAULIC
WHEN BRAKING TO A STOP AT RELATIVELY LOW SPEEDS, IF YOU HIT A BUMP OR A POTHOLE, THE CAR STOPS BREAKING AND LURCHES FORWARD. THIS LASTS FOR LESS THAN A SECOND BEFORE NORMAL BRAKING RESUMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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