Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11065741January 29, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL POUNDING NOISE AND THE CHECK ENGINE INDICATOR ILLUMINATED. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE WAS LINKED TO ODOMETER FRAUD. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (TOYOTA OF HOLLYWOOD, 6000 HOLLYWOOD BLVD, HOLLYWOOD, CA 90026), BUT THE CAUSE OF THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO TOYOTA OF DOWNTOWN LA (1901 S FIGUEROA ST, LOS ANGELES, CA 90007) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS MISFIRING AND AN ENGINE COMPRESSION TEST WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,984.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064736January 24, 2018
ENGINE
AT ABOUT 100,000 MILES ENGINE BEGAN USING EXCESSIVE AMOUNTS OF OIL, EXCEEDING 1 QUART PER 1000 MILES. TOYOTA KNOWS THIS IS A PROBLEM, AND EVEN HAS A TSB ON IT: TSB 0168-16, YET REFUSES TO TAKE RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064281January 22, 2018
ENGINE
ENGINE LOOSING OIL AND I HAVE TO ADD OIL EVERY 5 DAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063930January 20, 2018
SERVICE BRAKES
TURNING LEFT AFTER A STOP SIGN ON A SINGLE LANE STREET (30 MPH), SUDDENLY THE DASH BOARD STARTED FLASHING 'STOP CAR' WARNING AND CONTINUES BEEPING. ALSO, REALIZED THAT APPLYING BREAK PADDLE DID NOT HELP A BIT. IT WAS HARD TO PRESS THE PADDLE THAT MOVED A LITTLE BIT. GOING STRAIGHT ABOUT 300 FT. CAR REDUCED TO IDLING SPEED. TURNING LEFT INTO A PARKING LOT OF A SCHOOL, I TRIED STOPPING IT INTO A PARKING SPACE. BREAK DID NOT WORK AGAIN. SO, CAR STOPPED AFTER HITTING THE CURB. TOYOTA DEALERSHIP WAS CALLED AND ARRANGEMENTS WERE MADE TO TOW AWAY CAR FROM SCHOOL'S PARKING LOT. THE CAR DID NOT STOP WHEN TOWING PERSON TRIED TO REVERSE DRIVE. SOMEHOW HE MANAGED TO MANEUVER IT ON A TOW TRUCK. I WAS INFORMED BY DEALERSHIP THAT BREAK ASSIST SYSTEM (BAS), BUILT INTO PRIUS HYBRID MODEL, FAILED. THE SYSTEM COMPRISES OF ACCUMULATOR & PUMP THAT ASSISTS TO STOP THE CAR WHEN BREAK PADDLE IS PRESSED. THOUGH CAR WAS COVERED UNDER WARRANTY, BREAK SYSTEM AND ASSOCIATED COMPONENTS WERE NOT COVERED. REPAIR COST OVER $1900 TO REPLACE BAS. PURPOSE OF THIS COMPLAINT TO HIGHLIGHT NHTSA OF THE CRITICAL FAILURE OF PRIUS DESIGN TO ALLOW BREAK SYSTEM TO FAIL IN SUCH A COLOSSAL WAY. THE CAR COULD NOT BE STOPPED. THIS IS A SERIOUS DRIVING SAFETY CONCERN. ANY FAILURE OF BREAK ASSIST COMPONENT SHOULD NEVER EVER TAKE AWAY THIS CRITICAL CONTROL. INTENT OF THIS COMPLAINT IS FOR THE PUBLIC SAFETY, HAVING TOYOTA INFORMED OF THE INCIDENT. IT HAS BEEN VERY DISAPPOINTING THAT TOYOTA HAS NOT GIVEN ANY RESPONSE EXCEPT GIVING A CASE NUMBER BY A CUSTOMER SERVICE CENTER. REQUEST NHTSA TO LOOK INTO THE INCIDENT AND MOST IMPORTANTLY REVIEW DESIGN OF BREAK ASSIST SYSTEM FOR PRIUS IN THE INTEREST OF PUBLIC SAFETY AND DEFENSIVE DRIVING. PLEASE ADVISE SHOULD NHTSA REQUIRE FURTHER DETAILS OR INCIDENT NARRATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063893January 20, 2018
ENGINE
THIS CAR USES ALOT OF OIL IN GENERAL USE. I PUT IN 4 QUARTS ABOUT EVERY 2 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063218January 17, 2018
SERVICE BRAKES
APPROACHING A STOP THE BRAKE PEDAL IN THE PRIUS WILL SUDDENLY LOSE RESISTANCE AND WILL NEED TO BE PUSHED TO THE FLOOR WHERE THE BRAKES WILL FINALLY ENGAGE AND THE AUTO WILL COME TO A HARD STOP. THIS HAPPENS RANDOMLY AND IS DIFFICULT FOR A MECHANIC TO DUPLICATE. I TOOK THE VEHICLE TO A TRUSTED MECHANIC (NOT THE TOYOTA DEALERSHIP) AND HE CONFIRMED IT IS AN HYDRAULIC PROBLEM AND THAT PADS/DRUMS/ETC. ARE OK. A RECALL WAS ISSUED FOR 2010 PRIUS'S DESCRIBING THIS EXACT SITUATION BUT MY VIN NUMBER WAS NOT INCLUDED IN THIS RECALL. RECALL DETAILS THE BRAKE BOOSTER PUMP CONTAINS A COMPARTMENT FILLED WITH NITROGEN GAS. THIS NITROGEN GAS CAN LEAK INTO THE BRAKE FLUID CAUSING REDUCED HYDRAULIC PRESSURE DURING APPLICATION OF THE BRAKES. REDUCED BRAKING EFFICIENCY CAN INCREASE THE RISK OF A CRASH. DEALERS WILL REPLACE THE BRAKE BOOSTER PUMP ASSEMBLY AS NECESSARY TO CORRECT THIS CONCERN. OUR QUICK TAKE REDUCED BRAKING PERFORMANCE MAY BE EXPERIENCED DUE TO A BRAKE BOOSTER SYSTEM ISSUE. WHAT SHOULD YOU DO? TOYOTA WILL BEGIN NOTIFYING OWNERS OF THE AFFECTED VEHICLES DURING JULY, 2013. IF YOU NOTICE PROBLEMS WITH THE BRAKING SYSTEM, OR YOU DON'T RECEIVE NOTIFICATION AND YOU FEEL YOU SHOULD HAVE, PLEASE CONTACT YOUR DEALER FOR FURTHER INSTRUCTION. THEY MAY ASK FOR YOUR VEHICLE IDENTIFICATION NUMBER (VIN), SO PLEASE HAVE IT HANDY WHEN YOU CALL. ON JAN 16, 2018 I CALLED MY LOCAL TOYOTA SERVICE DEPARTMENT AND WAS TOLD NOTHING COULD BE DONE AS I HAVE NO OUTSTANDING RECALLS ON THE VEHICLE. I THEN CALLED TOYOTA ON JAN 17 AND THEY TOLD ME MUCH THE SAME AND OPENED A CASE NUMBER FOR THE ISSUE. THIS ISSUE SEEMS TO BE COVERED ON NHTSA NUMBER 13V235000. I AM REQUESTING NHTSA ADVICE AS TO HOW TO PROCEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063411January 17, 2018
EXTERIOR LIGHTING
DRIVERS'S SIDE HEADLIGHT AND HIGH BEAM LIGHT GOING OUT AT SAME TIME. HEADLIGHT BULBS ON BOTH SIDES WERE CHANGED OUT IN NOVEMBER 2016 (A LITTLE MORE THAN A YEAR AGO) AND I ONLY HAVE A 10 MILE COMMUTE TO WORK. IN NOVEMBER OF 2016 DRIVER'S SIDE LIGHT WAS ALSO THE ONE THAT BURNED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062201January 11, 2018
SERVICE BRAKES
BRAKE LIGHTS CAME ON WHILE DRIVING ON FREEWAY. POWER BRAKES SEEMED TO FAIL AND A LARGE AMOUNT OF PRESSURE WAS REQUIRED TO STOP VEHICLE. TOYOTA OF FORT WORTH DEALERSHIP DIAGNOSED THAT THE ACTUATOR NEEDED TO BE REPLACED. WE PERFORMED REPAIR (AT A COST OF ROUGHLY $2,000.) A FEW DAYS LATER ON A LONGER DRIVE THE BRAKE LIGHTS TURNED BACK ON. WE RETURNED IT TO THE DEALERSHIP AND WERE TOLD THAT THE BRAKE BOOSTER/MASTER CYLINDER ASSEMBLY NEEDED TO BE REPLACED AT AN ADDITIONAL COST OF $2,900. I NOTICE THAT TOYOTA HAD A RECALL FOR THIS PART ON OTHER 2010 PRIUS VEHICLES BUT MY VEHICLE IS NOT INCLUDED IN THAT RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061188January 8, 2018
SERVICE BRAKES
REFERENCE: TOYOTA PRIUS BRAKE BOOSTER PUMP ASSEMBLY RECALL 2013 THE 2013 RECALL WAS ISSUED FOR APPROXIMATELY 82,000 PRIUS VEHICLES MANUFACTURED FROM MARCH 2009 TO OCTOBER 2009. THE CAR I OWN AND OPERATE, ACCORDING TO A TOYOTA REPRESENTATIVE, WAS BUILT IN DECEMBER 2009 -- THUS, I PRESUME, DID NOT FIT WITHIN PARAMETERS OF THIS PARTICULAR RECALL. A TOYOTA CUSTOMER SERVICE REPRESENTATIVE SAID THAT THE VEHICLE MATCHING MY VIN NUMBER HAS NO SAFETY RECALLS ASSOCIATED WITH IT. HOWEVER, THE SAME ISSUE REFERENCED IN THE RECALL -- A FAULTY BRAKE PRESSURE ACCUMULATOR THAT COMPROMISES THE BRAKE BOOSTER PUMP ASSEMBLY SYSTEM -- APPEARS TO HAVE SURFACED IN MY 2010 PRIUS. NO ACCIDENT HAS OCCURRED. THE VEHICLE IS INDICATING A PROBLEM VIA ITS DASHBOARD WARNING LIGHTS. A TOYOTA MAINTENANCE TECHNICIAN, ON SEPT 21, 2017, DIAGNOSED THAT THE CAR'S BRAKE ACCUMULATOR PUMP IS MALFUNCTIONING -- AND THAT IT NEEDED TO BE REPLACED. I AM PETITIONING FOR CONSIDERATION TO EXPAND THE 2013 RECALL, WHICH WAS ORDERED TO CORRECT A DESIGN/MANUFACTURING DEFECT. THE SAME FLAW IS PRESENT IN MY VEHICLE (EVEN THOUGH MY VEHICLE WAS NOT COVERED BY THE ORIGINAL RECALL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061080January 7, 2018
STEERING
THERE IS A CLICKING SOUND WHEN YOU MOVE THE STEERING WHEEL BACK AND FORTH WHEN CAR IS STATIONARY, SOUND IS COMING FROM THE STEERING SHAFT CONNECTION TO THE RACK AND PINION. SAME CLICKING SOUND WHEN CAR DRIVES OVER BUMPS IN THE ROAD. PREVIOUS RECALL OF THIS PROBLEM FOR 2004 TO 2009 PRIUS MODEL STATED A DEFECTIVE INTERMEDIATE SHAFT. THIS PROBLEM SOUNDS IDENTICAL TO THE RECALLS OF 2004-2009 PRIUS MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058615January 4, 2018
SERVICE BRAKES
LEAK OF NITROGEN IS RELEASED INTO THE BRAKE FLUID, THE BRAKE PEDAL MAY HAVE REDUCED HYDRAULIC PRESSURE. UNDER CERTAIN CIRCUMSTANCES, THIS CONDITION COULD AFFECT STOPPING DISTANCE AND INCREASE THE RISK OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057988January 2, 2018
SERVICE BRAKES
MY 2010 PRIUS HAS HAD LIGHTS COME UP ON THE DASHBOARD. VSC, BRAKE, TRACTION & ABS. AFTER THE LOCAL TOYOTA DEALERSHIP RAN DIAGNOSTICS, IT CAME TO LIGHT THAT THE BRAKE ASSEMBLY WITH ACCUMULATOR WILL NEED TO BE REPLACED FOR NEAR $5,000. IT WOULD SEEM THAT THIS IS A COMMON PROBLEM THAT HAS RESULTED IN A RECALL FOR ONLY SOME OF THE 2010 PRIUS MODELS. MINE WAS NOT ONE OF THESE RECALLED. I WOULD LIKE TO REQUEST RECOGNITION THAT THIS SHOULD BE COVERED UNDER THE SAME RECALL. TOYOTA IS A GOOD PRODUCT, AND I UNDERSTAND THAT RECALLS ARE JUST A PART OF LIFE. AS IT STANDS, MY REGENERATIVE BRAKING NO LONGER WORKS AND I HAVE BEEN INFORMED THAT I WILL LOSE ALL BRAKING EVENTUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057057December 28, 2017
SERVICE BRAKES, POWER TRAIN, SUSPENSION
CAR IN TWO ACCIDENTS OVER TWO YEARS BODY WAS NOT PROPERLY WELDED BACK TO THE FRAME! BRAKES WERE NOT PROPERLY REALIGNED NEITHER WAS THE STEERING COLUMN TRANSMISSION BANDS WERE NOT OPERATING AND WOULD NOT SHIFT AND NUMEROUS OTHER PARTS FOR LEAKAGE FROM BRAKE LINES TO TRANSMISSION LINES ALL LINES WERE BROKEN AND SO ARE THE SEALS ON THEM!
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11056741December 27, 2017
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER. THE CHECK HYBRID SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO TOYOTA OF GREENVILLE LOCATED AT 2686 LAURENS RD, GREENVILLE, SC WHERE IT WAS DIAGNOSED AS AN IPM FAILURE AND THE INVERTER WOULD NEED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V053000 (HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM) HOWEVER THE DEALER INFORMED THE CONTACT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056212December 23, 2017
SERVICE BRAKES
I WAS DRIVING TO MY HOUSE AND THE BRAKE PEDAL WENT TO THE BOTTOM. SEVERAL LIGHTS APPEARED ON THE DASHBOARD. I WAS DRIVING IN THE HIGHWAY AND FORTUNATELY THERE WAS AN EXIT AND I COULD GET OUT OF THE HIGHWAY AND I MANAGE HOW TO STOP AND I DID NOT CRASH. THE STORY COULD BE ANOTHER IF I WAS DRIVING FASTER. THE NEXT DAY I TOOK IT TO THE TOYOTA DEALER AND THEY TOLD ME THAT THE PROBLEM WAS THE BOOSTER PUMP (ATTACHED YOU CAN FIND THE ESTIMATE). I WAS SHOCKED WHEN I FOUND HOW MUCH WAS GOING TO COST ME. MY CAR HAS NEVER HAD A PROBLEM AND ALL OIL CHANGES HAD BEEN AT THE SAME TOYOTA DEALER. I HAVE NEVER TAKEN THE CAR ANYWHERE ELSE. INVESTIGATING I FOUND THAT THIS MODEL PRIUS 2010 IN 2013 HAD A RECALL FOR THIS SAME PROBLEM AFFECTING 82000 PEOPLE. UNFORTUNATELY, THE VIN NUMBER OF MY VEHICLE IS NOT IN THIS RANGE THAT REACHES A0067875 AND MINE IS A0205005. I NEED FOR TOYOTA TO EXTEND THE RECALL RANGE BECAUSE THE PROBLEM IS EXACTLY THE SAME AND ALSO HELP ME TO COVER THE COST OF THE REPAIR. AT THIS MOMENT, MY CAR IS PARKED AT HOME BECAUSE IS NOT DRIVABLE. I ALREADY SPOKE WITH TOYOTA HEADQUARTERS AND THEY SAID THAT THEY WILL NOT HELP ME WITH THE COST OF THE REPAIR, IT IS REALLY EXPENSIVE AND IT IS NOT MY FAULT. DOES TOYOTA HAVE TO WAIT UNTIL THERE IS AN ACCIDENT? OR INJURY OR DEAD PEOPLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055705December 20, 2017
ENGINE
ENGINE BURNING EXCESSIVE AMOUNT OF OIL. CAR HAS BEEN REGULARLY SERVICED. LAST NIGHT, I NOTICED THAT THE OIL RESERVOIR LEVEL WAS SO LOW, THE DIP STICK DID NOT EVEN REGISTER IT. I HAD TO ADD 2.5 QUARTS OF OIL BEFORE IT STARTED READING THE OIL LEVEL AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055572December 19, 2017
ENGINE
VEHICLE SHAKES FOR ABOUT 30 TO 45 SECONDS AND PRODUCE A FOUL SMELL INSIDE THE CABIN IT HAPPENS OFF AND ON AND DEALER REFUSE TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055417December 18, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
WE WERE DRIVING ON THE HIGHWAY AT ABOUT 70 MILES PER HOUR WHEN THE READING LIGHTS AND DASHBOARD FLASHED ON AND THEN OFF IN A MATTER OF ABOUT 5 SECONDS. THE DASH SHOWED A TRIANGLE INDICATOR LIGHT WITH AN EXCLAMATION POINT. THE DASH ALSO SEEMED TO RESET AND SHOWED THE DISPLAY AS IS THE CAR HAD JUST BEEN TURNED ON. THIS INCIDENT HAPPENED TWICE WITHIN A 4 HOUR PERIOD. ONCE ON THE HIGHWAY AND ONCE ON A BACK ROAD GOING ABOUT 40 MPH. THE CAR DID NOT STOP EITHER TIME, BUT IT IS STILL CONCERNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054854December 15, 2017
EXTERIOR LIGHTING
EXITING OFF FREEWAY AT S. MAIN IN WALNUT CREEK CALIFORNIA AT APPX 45MPH BOTH HEADLIGHTS WENT OUT AT THE SAME TIME. COULD NOT BE TURNED ON. INTERIOR HEADLIGHT INDICATOR REMAINED ON BUT HEADLIGHTS REMAINED OFF. HIGHBEAMS WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054673December 14, 2017
SERVICE BRAKES
DRIVING DOWN THE ROAD WHEN THE BRAKES WENT OUT. WARRANTY COVERAGE FROM TOYOTA ON THE SAME MODEL, MAKE, AND YEAR FOR THIS PROBLEM. MY VIN NOT INCLUDED IN THIS COVERAGE. THE BRAKE ACCUATOR ASSY IS THE ISSUE. HIGH DOLLAR REPAIR!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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