Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11104980July 1, 2018
SERVICE BRAKES
I TOOK MY PRIUS TO THE DEALER BECAUSE THE BRAKE LIGHT WAS ON, TO RESOLVE THE PROBLEM THEY REPLACED MY MASTER CYLINDER AND BOOSTER ON MY 2010 PRIUS. I ASKED ABOUT A RECALL FOR THE PARTS. I WAS TOLD NO RECALLS, I FOUND THAT THERE IS A RECALL FOR 2010 PRIUS. T-CP-DOM DATE OF ISSUE JULY 1, 2013. THE RECALL IS FOR THE SAME PROBLEM I HAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104164June 27, 2018
SERVICE BRAKES
I'VE COUNTED AT LEAST 30 BRAKE BOOSTER/ACTUATOR COMPLAINTS ON THIS SITE YEAR TO DATE FOR THE SAME ISSUE ON THIS MODEL YEAR CAR. OUR ISSUE IS THE SAME AS EVERYONE ELSE. JUST UNDER 150K MILES, BRAKE, ABS AND TRACTION CONTROL LIGHTS CAME ON MY DAUGHTER'S CAR (WE ARE ORIGINAL OWNERS) AS SHE WAS DRIVING HOME FROM WORK. NON RESPONSIVE BRAKES, ONLY REAR BRAKES ENGAGE IF YOU PUSH THE PEDAL TO THE FLOOR OF THE CAR. TOOK TO DEALER WHO DIAGNOSED DTC C1391, ACCUMULATOR LEAK MALFUNCTION. OUR CAR WAS NOT INCLUDED IN ORIGINAL WARRANTY ENHANCEMENT (MANUFACTURE DATE OF 1/2010), SO PRICE QUOTED WAS $4814.66. OUR DAUGHTER CANNOT AFFORD, SO WE CALLED TOYOTA WARRANTY WHO OFFERED US $2007 AS A MEASURE OF GOOD WILL, BUT NO MORE. THIS IS A SERIOUS SAFETY ISSUE, BEYOND RIDICULOUS THAT SOME CARS WITH THE SAME DEFECT HAD THE WARRANTY ENHANCEMENT PROGRAM AVAILABLE WHICH PAID FOR THE ENTIRE REPAIR, YET MOST OTHERS LIKE US WERE DENIED THE FIX AND ARE FACING ASTRONOMICAL REPAIR BILLS THAT MANY CANNOT AFFORD, NOR ANTICIPATE ON A CAR SUCH AS A TOYOTA. THE BRAKES FAILED WHILE MY 22 YEAR OLD DAUGHTER WAS DRIVING - THAT COULD HAVE GONE SO VERY WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104163June 27, 2018
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
I WAS ON THE FREEWAY IN TRAFFIC, GOING 60 MPH. THERE WAS ROAD CONSTRUCTION COMING UP AHEAD. I DEPRESSED THE BRAKE PEDAL AND NOTHING HAPPENED. THE CAR DIDN'T SLOW DOWN AT ALL AND I CRASHED INTO ANOTHER VEHICLE. MY CAR WAS MANUFACTURED WHEN THE 'VOLUNTARY SAFETY RECALL' BY TOYOTA WAS SUPPOSED TO ADDRESS THIS, BUT I RECEIVED NO NOTIFICATION, NOR DID THOUSAND OAKS TOYOTA, WHERE I HAD THE CAR SERVICED, COMMUNICATE ABOUT IT. *JS
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11104326June 27, 2018
SERVICE BRAKES
THE TRACTION LIGHT, THE ABS LIGHT AND THE BRAKE LIGHT APPEAR ON THE DASH. I HAVE ALREADY PAID THE MECHANIC APPROXIMATLY $1,500 FOR REPAIRS AND NOW I AM TOLD I NEED THE ABS BRAKE BOOSTER WHICH COSTS AN ADDITIONAL $2,546.26. THIS PART HAS BEEN RECALLED ON OTHER 2010 TOYOTA PRIUS MODELS, BUT NOT MINE. I CANNOT AFFORD THIS FIX, SO I AM DRIVING MY CAR AS IT IS. BRAKE PEDAL ACTS DIFFERENTLY EACH TIME I USE THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104080June 26, 2018
EXTERIOR LIGHTING
I KEEP HAVING TO REPLACE THE LOW BEAM HEADLIGHTS IN MY 2010 TOYOTA PRIUS. WHAT IS GOING ON? MY COMMUTE TO AND FROM WORK EVERYDAY IS 3 HOURS AND WITH DAYLIGHT SAVINGS TIME I AM USUALLY GOING TO WORK IN THE DARK OR COMING HOME IN THE DARK. MY LIGHTS WENT OUT ON MY WAY HOME IN THE DARK ONCE AND I HAD TO USE MY HIGH BEAMS TO GET HOME SAFE. I AM SURE THIS WAS BLINDING TO ONCOMING TRAFFIC AS INDICATED WITH ALL THE FLASHING OF HIGH BEAMS I GOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103872June 25, 2018
ENGINE, POWER TRAIN
THE VEHICLE WAS IN A PARKING LOT. UPON STARTING THE CAR, THE DASH DISPLAYED "CHECK HYBRID SYSTEM" AND THE VEHICLE COULD NOT ACCELERATE ABOVE 25 MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103019June 21, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 30 MPH AND DEPRESSING THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE, THE PEDAL BECAME LOOSE. AS A RESULT, THE VEHICLE CONTINUED MOVING AND THE ANTI-SKID, BRAKE, AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO BRING THE VEHICLE TO A STOP BY DEPRESSING THE BRAKE PEDAL MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO CAVENDER TOYOTA (5730 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238, (210) 681-6601) WHERE IT WAS DIAGNOSED THAT THE POWER BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS; THEREFORE, NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103082June 21, 2018
SERVICE BRAKES
WHILE DRIVING ON A BUMPY SURFACE THE BRAKES SLIP WHEN APPLIED. STOPPING ABILITY IS REDUCED. THIS HAPPENS ON A REGULAR BASIS, ON SURFACE STREETS AND HIGHWAYS. I HAVE NOTICED IT WHILE STOPPING IN A STRAIGHT LINE, BUT IT MAY ALSO HAPPEN WHILE STOPPING ON A CURVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102170June 15, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING OUR 2010 TOYOTA PRIUS II ON THE INTERSTATE WE BEGAN NOTICING A BURNING SMELL. THEN, THE ABS LIGHT ILLUMINATED ON THE DASHBOARD. WE PULLED ONTO AN OFF RAMP AND AS WE SLOWED THE VEHICLE DOWN SMOKE BEGAN COMING FROM UNDER THE HOOD. WE DROVE VERY SLOWLY DOWN THE ROAD AND THE SMOKE BECAME MORE PREVALENT. WE TURNED ON A SIDE STREET AND MY HUSBAND PUT THE VEHICLE IN PARK, GOT OUT, WALKED TO THE FRONT, AND NOTICED THAT THE PASSENGER FRONT HEAD LAMP WAS MELTED AND THERE WAS A FLAME. WE QUICKLY GOT OUR FAMILY OUT OF THE CAR (2 KIDS IN CARSEATS IN THE BACK). WE MOVED AWAY FROM THE VEHICLE AND THE FLAMES BECOME LARGER AND LARGER. WE CALLED 911 AND THE HOOD WAS ENGULFED IN FLAMES BY THE TIME THE FIREFIGHTERS ARRIVED. THEY WERE ABLE TO PUT THE FIRE OUT QUICKLY, SO IT DID NOT SPREAD INTO THE FRONT CABIN OR REAR OF THE VEHICLE. WE HAD NOT HAD ANY RECENT WORK DONE AND THE VEHICLE WAS FULLY OPERATIONAL UNTIL THE TIME OF THE FIRE. WE HAD NOT BEEN EXPERIENCING ANY PROBLEMS PRIOR TO THIS INCIDENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11101333June 12, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS, BRAKE AND TRACTION CONTROL LIGHTS ON. CODE C1391 ABNORMAL LEAK IN ACCUMULATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099538June 4, 2018
ENGINE
MOTOR CONSUMES EXCESS OIL. MUST ADD SEVERAL QUARTS IN BETWEEN SCHEDULED OIL CHANGES. OCCASIONALLY WHEN FIRST STARTED, THE MOTOR WILL STALL OR SPUTTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099331June 2, 2018
ENGINE
I WAS AWARE THE CHECK ENGINE LIGHT AND ALARM CAME ON WHEN I WOULD MAKE RIGHT OR LEFT HAND TURNS. TOOK MY VEHICLE IN FOR A CHECK. WAS TOLD THERE "WAS NO OIL ON THE DIPSTICK" SO HAD MY OIL CHANGED ON 2/21/2018 AND MY MILEAGE WAS 72704. THEY DID AN OIL CONSUMPTION TEST AT THIS TIME. WHEN I RETURNED AT 73696 MILES TO HAVE PHASE TWO OF THE TEST CHECKED, THE OIL WAS AT "FULL LEVEL". NOW AT 77,250 MILES AND AM HAVING TO ADD OIL AGAIN. STOPPED AT TOYOTA SERVICE ON 6/01/2018 FOR THEM TO CHECK THE WARNING LIGHT. VEHICLE WAS LOW ON OIL AGAIN. THEY TOPPED OFF THE OIL AT NO CHARGE. THANK YOU! WHEN ASKED WHAT ELSE COULD BE DONE ABOUT THIS PROBLEM, I WAS TOLD I COULD REPLACE THE ENGINE. NOT GOING TO HAPPEN WITH MY 2010 PRIUS. NOT DUE FOR AN OIL CHANGE FOR QUITE SOME TIME. GUESS I WILL CHECK AND ADD OIL AS NEEDED IN THE INTERIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098739May 30, 2018
SERVICE BRAKES
C1391 - ABS SYSTEM FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098646May 29, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF WEST PLAINS (1902 PORTER WAGONER BLVD, WEST PLAINS, MO 65775) FOR A SCHEDULED OIL CHANGE BEFORE A ROAD TRIP. UPON RETURNING FROM THE ROAD TRIP, IT WAS DISCOVERED THAT THERE WAS NO OIL IN THE VEHICLE AND THE NUMBER TWO HEAD CYLINDER WAS BURNED OUT. THE VEHICLE WAS TOWED TO THE SAME DEALER AND REPAIRED AT THE VEHICLE OWNER'S EXPENSE. AFTER THE REPAIR, THE ECU POWER MANAGEMENT BOARD MALFUNCTIONED AND THE DEALER REFUSED TO REIMBURSE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WOULD BE NO REIMBURSEMENT FOR THE REPAIRS BECAUSE THE RECALL HAD EXPIRED. THE VIN TOOL FOUND NO RECALLS FOR THE VEHICLE. THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 111,226.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097727May 24, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
BRAKE ACTUATOR HAS FAILED. TRACTION CONTROL, ABS, BRAKE LIGHTS ILLUMINATED ON DASH. MORE EFFORT NEEDED TO ENGAGE BRAKES. THIS AFFECTS THE REGENERATIVE BRAKING AS IT NO LONGER CHARGES ON BRAKING AS IT WAS DESIGNED. CHECKED TOYOTA WEBSITE FOR RECALLS SINCE THIS IS SAFETY RELATED, AND THERE ARE NONE. WHICH IS QUITE DISTURBING. I'VE RESEARCHED PRIUS FORUMS AND THIS SEEMS TO BE AN ONGOING PROBLEM. TOYOTA ISSUED A RECALL FOR THE GENERATION 2 MODEL, HOWEVER THIS SEEMS TO BE A PROBLEM FOR GENERATION 3 MODELS AS WELL. THE PROBLEM DID OCCUR WHEN ON THE HIGHWAY TRAVELING AT 60 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096954May 20, 2018
EXTERIOR LIGHTING
EVERY 4 TO 6 MONTHS HEADLIGHTS ARE BURNING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096687May 18, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE DELAYED TO STOP AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY TOYOTA OF FREDERICKSBURG (3507 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 507-0076) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS ADVISED TO CONTACT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 250,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093830May 14, 2018
SERVICE BRAKES
BRAKE SYSTEM HAS KEPT MAKING AIR PUSHING SOUND BUT SUDDENLY I CANNOT PUSH THE BRAKE PEDAL AT ALL. IT FEEL LIKE BLOCKED. BRAKING FORCE IS NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093278May 11, 2018
ENGINE, POWER TRAIN, STEERING
I HAD BEEN DRIVING THE CAR AND HAD EXPERIENCED THE LOSS OF POWER DESCRIBED IN RECENT ARTICLES AS BEING AN INVERTER PROBLEM (THAT WAS THE SUBJECT OF A SOFTWARE UPDATE BY TOYOTA THAT MAY NOT HAVE FIXED THE ISSUE). AFTER EXPERIENCING THIS ISSUE SEVERAL TIMES, MY AUTOBODY SHOP RECOMMENDED REPLACING THE THROTTLE BODY AS THE DIAGNOSTIC CODES WERE NOT 100% CLEAR WHAT THE PROBLEM WAS. I HAVE REPLACED THE THROTTLE BODY AND NOT HAD THE ISSUE SINCE, BUT I THOUGHT I WOULD REPORT THIS JUST IN CASE THIS IS RELATED TO THE INVERTER ISSUE. THE ISSUE I HAD WAS EXACTLY AS DESCRIBED -- DRIVING THE CAR, THEN SUDDENLY LOSING POWER AND PRACTICALLY UNABLE TO MOVE THE VEHICLE (I WAS ABLE TO DRIVE IT MAYBE 3 MPH WITH NO POWER STEERING, BARELY GOT OUT OF AN INTERSECTION IN FRONT OF ONCOMING TRAFFIC ONE TIME IT HAPPENED). THIS HAPPENED AT VARIOUS TIMES, ALWAYS WHILE MOVING, BOTH ON THE HIGHWAY AND ON CITY STREETS, STRAIGHT/TURNING. THE ONLY TIME IT DIDN'T SEEM TO HAPPEN WAS WHEN STATIONARY. THIS IS THE ARTICLE I READ THAT COMPELLED ME TO CONTACT NTHSA: HTTPS://WWW.CBSNEWS.COM/NEWS/CALIFORNIA-DEALERSHIP-REFUSES-TO-SELL-CERTAIN-TOYOTA-PRIUS-MODELS-OVER-SAFETY-ISSUES/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092440May 8, 2018
SERVICE BRAKES
SERIOUS ISSUE WITH THE PRIUS. BRAKE ACTUATOR/BRAKE BOOSTER FAIL. THE BRAKING IS SERIOUSLY COMPROMISED BECAUSE OF THIS PROBLEM. THE DEALERSHIP SAYS IT IS KNOWN TO TOYOTA, BUT THEY WILL NOT OFFER ANY ASSISTANCE. WHEN THE BRAKE/ABS/TRAC LIGHTS ARE RESET THE BRAKES FUNCTION PERFECTLY FOR A SHORT PERIOD OF TIME AND THEN THE LIGHTS/PROBLEM RETURNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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