Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#10766550September 21, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING, WHILE DRIVING APPROXIMATELY 60 TO 70 MPH, THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE AND THE ELECTRONIC WATER PUMP FAILED. THE DEALER STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 12V536000 (ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM) WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764130September 16, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLAMPS GO OUT SUDDENLY AND BACK ON IF SWITCHED TURNED OFF THEN ON. BULBS WEREREPLACED AS PART OF RECALL AND IT CONTINUES TO HAPPEN. OVER $500 QUOTE TO REPLACE BULBS BUT NO GUARANTEE IT DOESN'T CONTINUE TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763457September 14, 2015
UNKNOWN OR OTHER
THE ISSUE RELATES TO TSB-0172-09 - COMBINATION METERS FAILS IN SUB ZERO WEATHER. THIS PROBLEM HAPPENED SEVERAL YEARS AGO AND TWICE LAST WINTER IN SUBZERO TEMPERATURE. LAST WEEK I NEEDED TO HAVE LYNCH TOYOTA IN MANCHESTER, CT REPLACE MY KEY FOB AND I REQUESTED THAT THEY RUN A COMPUTER DIAGNOSTIC ON THE COMBO METER PROBLEM. THEY CLAIM THAT THEY ACTUALLY NEED TO SEE THE DISPLAY NOT FUNCTIONING. I EXPLAINED THAT THERE IS NO WAY THAT THEY CAN CONFIRM THIS PROBLEM - IF THE PROBLEM EXISTS I AM ADVISED TO NOT DRIVE THE CAR (ONCE THE CAR WARMS THE PROBLEMS DISAPPEARS ANYWAY) - THE ALTERNATIVE IS TO HAVE THE CAR TOWED TO THE DEALERSHIP - IF THEY CAN CONFIRM THE PROBLEM THEY WILL COVER THE TOWING EXPENSE - PROBLEM IS THIS - THE DEALER IS LOCATED IN THE CENTRAL VALLEY OF CT - ELEVATION ~270 FEET IN CONTRAST TO MY LOCATION NORTHEAST HILLS AT ELEVATION 780 - COOLER IN NE AND WARMER IN CENTRAL VALLEY. I SENT TOYOTA THROUGH THEIR WEBSITE AND RECEIVED AN EMAIL RESPONSE (INCIDENT #1509120648) AND JUST CALLED 800-331-4331. THE TOYOTA REPRESENTATIVE TO MY SURPRISE DID NOT HAVE AN ANSWER IN HAND SO WE HAD TO REVISIT THE EMAIL AND I EXPLAINED THE PROBLEM. BASICALLY WHAT WE CONCLUDED IS THAT TOYOTA CAN NOT FIX MY PROBLEM FOR THEY CANNOT VERIFY THAT THE PROBLEM EXISTS. SO HERE WE HAVE A CLASSIC CATCH 22 - AND THE EXTENDED WARRANTY OF 9 YEARS IS ABOUT TO EXPIRE. THEY ALSO CONTEND THAT PROVIDING PHOTOGRAPHIC DOCUMENTATION OF THE PROBLEM IS NOT SUFFICIENT TO VERIFY THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763352September 13, 2015
ENGINE, FUEL/PROPULSION SYSTEM
I'M THE ORIGINAL OWNER AND DO MY OWN REGULAR OIL CHANGES AT THE MANUFACTURE SPECIFIED INTERVALS OF 5000 MILES. THIS LAST TIME I NOTICED NOT MUCH OIL COMING OUT OF THE DRAIN PAN, POURED IT BACK INTO AN EMPTY OIL JUG TO MEASURE AND YES ONLY 1.5 QUARTS DRAINED OUT. I HAVEN'T SEEN ANY SMOKE OR SMELLED ANY OIL BURNING AND NO OBVIOUS LEAKS. I DON'T RUN THE ENGINE HARD OR AT HIGH SPEEDS (LESS THAN HALF MY DRIVING IS INTERSTATE) BUT CAN'T FIGURE OUT WHY IT'S ALL OF A SUDDEN STARTED USING OIL. WHEN I SEARCHED ONLINE IT SEEMS TO BE A COMMON FAILURE WITH PRIUS OVER 100K MILES. I WANT TO ADD MY OTHER TOYOTA AND HONDA VEHICLES HAVE LASTED WELL OVER 200K AND 180K MILES WITH NO ENGINE TROUBLES AT ALL (I ALSO DO THE MAINTENANCE ON THEM)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763318September 12, 2015
ENGINE
I THOUGHT THIS VEHICLE HAD A WATERPUMP RECALL...FOR THIS MODEL PRIUS AND I NEVER GOT ONE... ENGINE OVERHEATED AND WATERPUMP BECAME BROKEN..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762018September 7, 2015
EXTERIOR LIGHTING
WHILE RETURNING HOME THE LIGHTS (BOTH) FLICKERED AND THE LEFT HEADLIGHT WENT OUT. AFTER A STOP FOR GROCERIES AND PREPARING TO LEAVE BOTH HEADLIGHTS WERE WORKING. AS WE NEARED OUR HOME THE LEFT LIGHT WENT OUT AGAIN. BOTH SITUATIONS HAPPENED AROUND 8:00 AND 8:30 PM. SINCE THE FIRST INCIDENT WE HAVE HAD THE LEFT, RIGHT AND BOTH LIGHTS FAIL ON AT LEAST A DOZEN SEPARATE OCCASIONS. WE HAVE DISCOVERED THIS PROBLEM HAS AFFECTED HUNDREDS OF THOUSANDS OF PRIUS'. TOYOTA IS RESPONSIBLE FOR THIS KNOWN PROBLEM AND MUST FIX THESE FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761425September 3, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, STRUCTURE:BODY
THE REAR HATCH RELEASE ON MY 2007 TOYOTA PRIUS HAS BEGUN TO DETERIORATE AND TURN INTO A RUBBERY AND STICKY BLACK MESS. THIS ISSUE INTERFERES WITH THE USE OF THE HATCH AS THE RUBBER NOT ONLY GETS ON YOUR FINGERS BUT APPEARS TO BE BLOCKING THE RELEASE MECHANISM. THE DETERIORATION STARTED DURING THE SUMMER.. THE ISSUE HAS WORSENED AND TODAY I WAS UNABLE TO OPEN THE REAR HATCH WHATSOEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759097August 25, 2015
UNKNOWN OR OTHER
THE BACK LATCH OF MY 2007 TOYOTA PRIUS HAS DEGRADED ("MELTED" ALMOST). I HAVE TO PRESS REPEATEDLY TO OPEN THE TRUNK. EACH TIME I TOUCH IT TO OPEN THE CAR MY HANDS GET COVERED IN MELTED RUBBER. I AM CONCERNED THAT IN THE CASE OF AN EMERGENCY, I WILL NOT BE ABLE TO GET THE DOOR OPEN. THIS IS A MAJOR CAUSE FOR CONCERN AND IT IS A SERIOUS SAFETY HAZARD. GIVEN HOW MANY PEOPLE ARE EXPERIENCING THIS PROBLEM WITH A 2007 TOYOTA PRIUS (EVEN MY CAR DEALER KNOWS ABOUT THE ISSUE), WHY HASN'T A RECALL BEEN ISSUED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750134August 20, 2015
ELECTRONIC STABILITY CONTROL (ESC)
WHILE TRAVELING 65 MPH ON FREEWAY WARNING LIGHT COMES ON AND TELLS YOU TO PARK THE VEHICLE, ETC. PROBLEM IS THAT WHEN YOU STOP EXITING THE FREEWAY THE CAR SHUTS DOWN AS SOON AS YOU COME TO A STOP AND LEAVES YOU STRANDED IN THE LANE. THE TRANSMISSION HAS AN AUTOMATIC LOCKING SYSTEM AND YOU CAN'T ROLL IT OUT OF THE LANE WHICH LEAVES YOU VULNERABLE TO BEING HIT. THIS HAS HAPPENED 4 TIMES SINCE I HAVE OWNED THIS CAR. VERY TROUBLING. I HAVE TAKEN IT IN 3 TIMES TO DEALER AND THEY HAVE NO CLUE. DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749576August 18, 2015
ELECTRICAL SYSTEM
THE BACK LATCH OF MY 2007 TOYOTA PRIUS HAS DEGRADED ("MELTED" ALMOST). IT NO LONGER FUNCTIONS PROPERLY, AND I AM UNABLE TO OPEN THE BACK HATCH DOOR EASILY. SOMETIMES IT REQUIRES CONSIDERABLE EFFORT AND PERSEVERANCE TO GET IT OPEN. I AM CONCERNED THAT IN THE CASE OF AN EMERGENCY, I WILL NOT BE ABLE TO GET THE DOOR OPEN. THIS IS A MAJOR CAUSE FOR CONCERN AND IT IS A SERIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749017August 17, 2015
EXTERIOR LIGHTING
DRIVING THE CAR THE HEADLIGHTS WILL JUST GO OUT. 6 MONTHS AGO IT USE TO HAPPEN ONCE OR TWICE A WEEK BUT IS GETTING WORSE AND NOW ON AUGUST 16, 2015 9:30 PM, IT HAPPENED 2 TIMES IN A 35 MINUTE DRIVE ON THE HIGHWAY. HAD THIS BEEN ON ONE OF THE WINDY BACK ROADS WITHOUT STREETLIGHTS IT WOULD HAVE BEEN A LOT MORE DANGEROUS. BY SEARCHING THE WEB WE HAVE FIGURED OUT THAT WE NEED TO TURN THE LIGHTS OFF AND BACK ON TO GET THEM TO COME BACK ON. IT HAPPENS AT 25 MPH, 45 MPH OR 55 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748785August 14, 2015
TIRES
MY BRIDGESTONE ECOPIA EP 422 TIRES WORE OUT AFTER ONLY 32,000 MILES EVEN THOUGH THEY ARE ADVERTISED AS WARRANTIED FOR 65,000 MILES. THE BRIDGESTONE DEALER GAVE ME A REFERENCE # 112-95-47 AND SENT ME TO A DEALER. THE DEALER MEASURED THE TIRES AT 4-4-0 AND STATED THAT THE WARRANTY WOULD NOT COVER BECAUSE THE INSIDE EDGES OF ALL FOUR TIRES WERE BALD. HE STATED THAT, "IT LOOKS LIKE AN ALIGNMENT PROBLEM TO ME." DURING THE LIFE OF THE TIRES I RETURNED TO THE TOYOTA DEALER FOR 5,000 MILE SERVICE INTERVALS. EACH TIME THEY CHECKED THE ALIGNMENT AND INFLATION. IT WAS ALWAYS "WITHIN SPEC" FOR MY 2007 TOYOTA PRIUS. I TOLD THIS TO THE DEALER AND THE BRIDGESTONE REPRESENTATIVE. THEY STATED THAT THEY ARE SORRY BUT THEY CANNOT HONOR THE WARRANTY. WHAT GOOD IS A 65,000 MILE WARRANTY FOR TIRES THAT WEAR OUT IN 32,000 MILES IF THE FACT THAT THEY WORE OUT VOIDS THE WARRANTY? I PURCHASED THESE TIRES BECAUSE THEY GOT HIGH RATINGS FOR LOW ROLLING RESISTANCE AND THE BRIDGESTONE BROCHURE RECOMMENDED THEM FOR MY 07 PRIUS. WHILE THE GAS SAVINGS WERE GOOD, THE LOSS OF HALF THE LIFE OF THE TIRE MORE THAN OUTWEIGHS THE GAS SAVINGS. I BELIEVE THAT BRIDGESTONE HAS HAD A WEAR PROBLEM WITH THESE TIRES BECAUSE AFTER ONLY 3 YEARS THEY HAVE WITHDRAWN THE TIRES AND REPLACED THEM WITH THE NEW ECOPIA 422 PLUS. IT HAS A 70,000 MILE WARRANTY. BUT THE NEW TIRE HAS A TREAD COMPOUND RATED AT 680 WHILE THE OLD TIRE HAS A TREAD COMPOUND RATED AT 400. WOULDN'T IT BE REASONABLE TO THINK THAT THE MUCH HARDER 680 RATING WOULD PRODUCE MUCH MORE THAN ONLY 5,000 MILE MORE WARRANTY? I THINK THAT THEY WITHDREW THE SOFTER TIRE BECAUSE IT WORE OUT TOO QUICKLY AND CHANGED TO THE HARDER TREAD COMPOUND TO GET IT CLOSE TO THE ORIGINAL WARRANTY. BUT, THEY ARE NOT SUPPORTING THE OLD TIRE WARRANTY. I PRESENTED THIS LOGIC TO THE BRIDGESTONE REPRESENTATIVES ON THE PHONE AND IN PERSON. THEY STATED THAT THEY HAVE NOT HAD COMPLAINTS. I DOUBT THIS. THAT IS WHY I AM SENDING THIS COMPLAINT. THIS IS FALSE ADVERTISING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748614August 13, 2015
UNKNOWN OR OTHER
WHEN ATTEMPTING TO SHIFT THE VEHICLE INTO DRIVE OR REVERSE THE TRANSMISSION SELECTION WILL REVERT TO NEUTRAL WITHIN A FEW SECONDS. THE PROBLEM OCCURS MULTIPLE TIMES EVEN AFTER TUNING OFF ALL ACCESSORIES AND RESTARTING THE VEHICLE. IN SOME CASES IT REQUIRES THAT THE TRANSMISSION JOYSTICK SELECTOR LEVER BE HELD MANUALLY IN THE D POSITION TO CONTINUE DRIVING. THE PROBLEM ALSO OCCURS AT LOW SPEED, I.E AFTER TURNING ONTO A STREET FROM A STOPPED POSITION OF THE TRANSMISSION WILL POP OUT OF GEAR INTO NEUTRAL. THE PROBLEM IS INTERMITTENT AND HAS OCCURRED A FEW TIMES OVER THE PAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747981August 11, 2015
UNKNOWN OR OTHER
I STARTED HAVING PROBLEMS WITH MY HEADLIGHTS WHEN I BOUGHT MY USED PRIUS MARCH 9, 2010. FIRST IT WAS JUST ONE HEADLIGHT ... I FOUND THAT IF I SHUT THE LIGHTS OFF AND BACK ON THE HEADLIGHT WOULD COME BACK ON. IT WOULD DO IT ONCE IN AWHILE... THEN IT WOULD SWITCH FROM THE LEFT TO THE RIGHT HEADLIGHT AND STARTED DOING IT MORE OFTEN...SOON BOTH LIGHTS WOULD SHUT OFF WHILE I WAS DRIVING AND IT WOULD OCCUR SEVERAL TIMES A MONTH. LATELY, IT HAS STARTED SHUTTING THE LIGHTS (EITHER OR BOTH) EVERY COUPLE MINUTES SOME TIMES EVEN EVERY COUPLE SECONDS... I HATE DRIVING AT NIGHT... THIS HAS BECOME A REALLY BAD PROBLEM. I JUST HAD A AUTO SHOP LOOK AT THE CAR AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE LIGHTS... I THINK TOYOTA SHOULD FIX THIS ISSUE AT NO COST TO THE CUSTOMERS NO MATTER HOW OLD THE CAR IS...IT IS A SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747271August 9, 2015
EXTERIOR LIGHTING
MY RIGHT HEADLIGHT BEGAN FLICKERING AROUND 2-3 MONTHS AGO. I THEN PURCHASED 2 HID BULBS TO REPLACE BOTH SIDES AT 1X. IMMEDIATELY AFTER THE REPLACEMENT A FEW WEEKS AGO, MY RIGHT LIGHT WOULD FLICKER THEN BOTH HEADLIGHTS WOULD TURN OFF. ID IMMEDIATELY HAVE TO TURN LIGHTS ON AND OFF THEN THEY WOULD COME BACK ON. THE LIGHTS WOULD STAY ON FOR ABOUT 45 SECONDS THEN FLICKER AND OFF AGAIN AND ID HAVE TO START THE CYCLE AGAIN. I TRAVEL 120 MILES A DAY AND THIS HAS LIMITED THE ABILITY TO USE THE VEHICLE SAFELY AND WITH PEACE OF MIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746843August 6, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN THE SUN, THE DASHBOARD MELTED AND LEFT A SHINY SUBSTANCE WHICH CAUSED A REFLECTION ON THE WINDSHIELD THAT OBSTRUCTED THE CONTACT'S VISIBILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746315August 5, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT THE EXTERIOR REAR HATCH HANDLE MELTED AND LEFT A MELTED RUBBER RESIDUE ON HER HANDS. THE FAILURE RECURRED ON MULTIPLE OCCASIONS DURING WARM WEATHER. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,900.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10745989August 3, 2015
UNKNOWN OR OTHER
THE TRUNK HATCH COVER/SWITCH ON MY 2007 PRIUS HAS COMPLETELY MELTED AND LOCKED UP. MYSELF, AND MANY OTHER PRIUS OWNERS OF THIS YEAR, ARE VICTIMS OF A FAULTY COMPONENT AND CAN NO LONGER ACCESS OUR SPARE TIRES IN CASE OF AN EMERGENCY. THIS IS A TERRIBLE SAFETY ISSUE AND THESE COMPONENTS SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745780August 3, 2015
STRUCTURE:BODY
THE REAR HATCH HANDLE ASSEMBLY HAS MELTED COMPLETELY INTO A GOOEY MESS. THIS HANDLE WAS REPLACED BY TOYOTA UNDER WARRANTY IN 2009.. AND THE REPLACEMENT MELTED COMPLETELY AS DID THE ORIGINAL EQUIPMENT. BUT NOW THIS WILL COST APPX. $300 TO REPLACE. THERE IS OTHER WAY TO OPEN THE REAR HATCH . THIS PART IS CLEARLY DEFECTIVE AND RESULTS IN NO WAY TO ACCESS THE SPARE TIRE AND OTHER SAFETY EQUIPMENT IN THE HATCH. UPDATE 9/15/15*CW *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745974August 3, 2015
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
ON TUESDAY, MAY 26, 2015 AT 5:04 PM WHILE TRAVELING AT ABOUT 57 MPH SOUTH ON HI WAY 101 AT ABOUT THE MILE POST 255.5, MY 2007 TOYOTA PRIUS SUDDENLY AND WITHOUT ANY CHANGE IN STEERING BY ME, VEERED TO THE RIGHT OFF THE ROAD AND INTO THE GUARDRAIL. THERE SEEMED TO BE NO REACTION TO MY FRANTIC STEERING AND BRAKING IN THE ATTEMPT TO RETURN THE CAR TO THE ROAD. AFTER THE CAR HIT THE GUARDRAIL IT TRAVELED ABOUT 15 FEET SPUN BACK OUT INTO THE SOUTHBOUND LANE AND WAS HIT ON THE REAR RIGHT SIDE BY A CAR TRAVELING IN THE SOUTHBOUND LANE. THIS CAUSED THE CAR TO BE PROPELLED ACROSS 2 NORTHBOUND LANES OF TRAFFIC AND COME TO REST WITH REAR OF MY CAR EMBEDDED INTO THE FAR SIDE GUARDRAIL. MIRACULOUSLY NO ONE WAS HURT. THE POLICE WERE CALLED AND MY 61 YEAR PERFECT DRIVING RECORD WAS RUINED. MY CAR WAS TOTALED BY THE INSURANCE COMPANY...UPDATED 08/27/15 *BF UPDATE 9/15/15*CW*DT *CN UPDATED 4/21/20*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius