Toyota Prius V Complaints

479 consumer complaints on file.

#11564300January 8, 2024
EXTERIOR LIGHTING
Headlights lenses progressively cloudy. Tail light lenses are perfectly clear. Problem progressive over past 5 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563218January 3, 2024
SERVICE BRAKES
2014 Toyota Prius V [XXX] [XXX] (17:45 CST) Sudden loss of braking ability. Brake pedal goes nearly to the floor. Nearly caused collision. ABS, BRAKE, VSC and Orange Exclamation Point Warning all indicated simultaneously. Brake ABS pump / actuator makes buzzing sound audible in driver seat about every 5 seconds. CSP/TSB coverage apparently expired 75 days ago. Occurred at mileage 152,589. Open case with Toyota # [XXX] Vehicle not yet inspected by dealer. Vehicle is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561213December 20, 2023
SERVICE BRAKES
At approximately 150,100 miles (barely outside Toyota's extended warranty) several dash lights came on including the brake, ABS, and traction control lights. A Toyota dealer determined the problem to be the notorious C1391 brake booster issue (which seems identical to previous petition DP19-004). Even though by the time I got the vehicle to the dealer it had 150,300 miles on it (just 300 miles outside the extended warranty), Toyota refuses to pay a dime of the $4,000+ repair cost! I cannot afford the repair cost and since I was NOT warned that I could not drive the car as the brakes were still operational without the ABS, stability control, and traction control, I continued driving it. But after approximately 4 months, on 12/29/2023, at 152,787 miles, as I was slowly driving through a residential neighborhood, I lost almost all ability to brake and had to put tremendous pressure on the brake pedal to get the car to stop. Upon a subsequent reading of error codes that I performed myself, in addition to the C1391, codes C1252, C1253, and C1256 have also now triggered. It is a miracle I did not have an accident as I could have easily been on a highway or going down a steep hill when this brake failure occurred. In my 36 years of driving, I have never been behind the wheel of any car in which the brakes have failed like this, regardless of make, model, or year of vehicle. Please issue a recall on this known defective part before someone gets killed. (NOTE: I tried several times to upload the document receipt from the dealership with brake booster diagnosis but every time I click on the "Upload Files" button, the button disappears.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558597December 5, 2023
SERVICE BRAKES
Coming to a yellow light, I braked and the vehicle made a strange sound with loss of braking, so I sped up instead, having to go through a red light. Shortly after, that afternoon, when I again started the vehicle, the safety lights lit up in the dashboard and my vehicle kept making a strange cycling noise. As it turns out, it was the whole brake actuator assembly. Under great financial hardship, I had the vehicle repaired ($4300+). I applied to Toyota Corporate for help but they denied it, saying I was outside the extended warranty. I’ve since learned this brake problem was a known issue, and Toyota settled a class action settlement. My vehicle has only 90,000 miles on it, and it is has been used primarily as an in-town vehicle, our only car. I’m asking for a recall and reimbursement on repair for affected vehicles. Toyota has been allowed to get away with responsibility for a known issue by putting it into a extended warranty program, now expired. Meanwhile, this dangerous, known defect continues to happen to unsuspecting drivers. I was lucky with my incident, as no cars came out when the light changed, but it could have been a different outcome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558603December 5, 2023
EXTERIOR LIGHTING
Repeated failures of the low-beam headlight bulb. Bulbs failing 2-3 times per year. Happens at either passenger or driver side. It's a safety issue because it can mean that the car is driven without both headlights working. This has been a problem for the last couple of years. It just happened again yesterday. I talked with Toyota, and they said that they have no report of this being an issue, but I checked online, and found a number of reports of this issue with the 2013 year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557444November 29, 2023
UNKNOWN OR OTHER
Hands free controls were deactivated on vehicle. No longer able to use Blue tooth. This presents a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557495November 29, 2023
ENGINE
Had blown gasket repair last year (which was fixed by my local Toyota Dealership and all cost paid for by myself). Dealership acknowledged that there were known issues with failures due to clogged EGR's and out-dated manifolds. Was never recalled and did not know about the issue until after the incident. Wanted to report issues since it appears countless other have been in the same situation with gen 3 Prius. Toyota needs to be offering EGR cleanings and updated manifolds at no cost and reimbursing customer's for previous repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556203November 21, 2023
SERVICE BRAKES
It happened overnight. 4 different warning lights on dashboard ( abs , brake, red triangle, ) car 100% unsafe to drive with faulty brakes. Dealer said its brake booster and brake assembly). They refused to cover expenses. 4 K total to fix it. This should be recall 100% . Please do something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553736November 6, 2023
SERVICE BRAKES
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553746November 6, 2023
SERVICE BRAKES
brake warning lights (ABS, traction, and (!)) went on while driving on the highway with my 8-year old. Needed brake booster replaced. Replaced at dealership for over $4500. Was a year and a half outside of a customer support program that covered cost for our vehicle through Jan 2022. Called Toyota to see if they could do anything and to report safety issue. They did not give me any funds towards repair. I feel that this is a significant and scary safety issue, and an unfair financial burden for Toyota customers to bear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546021September 22, 2023
SERVICE BRAKES, POWER TRAIN, SUSPENSION
Driving 2013 Prius V multiple lights suddenly came up on dash Brake System, ABS, Master Warning, SLIP indicator Safety put at severe risk while driving. These defective parts installed were never disclosed, or notified, by Toyota and put in severe risk for consumers to drive as a National Recall was NEVER issued. Toyota was called since this and refused to fix. Toyota acknowledges parts are defective yet refutes liability despite acknowledgment of defective parts. Defective parts never disclosed to me by any entity of Toyota including Dealerships/Corporate despite willful knowledge of national defective parts in model 2013 Prius V. This is a liable safety situation that can cause irreparable human life damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545356September 19, 2023
SERVICE BRAKES
The contact owns a 2012 Toyota Prius V. The contact stated that while driving at an undisclosed speed, he depressed the brake pedal to stop the vehicle; however, he had to apply extra pressure to the brake pedal and the brake pedal extended to the floorboard to bring the vehicle to a stop. No warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the mechanic retrieved DTC Code: 1391. The contact was informed that the brake booster assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542781September 5, 2023
SERVICE BRAKES
My Prius V experienced brake failure today, with three warning lights appearing at once and the brake pedal not engaging the brakes unless it was pressed almost to the floor. This made it feel extremely scary and unsafe to drive. I was very upset to see that this is a recurring problem with Prius cars in this age range. Although I only have less than 120,000 miles on it, Toyota is not offering an extended warranty for the failing parts (brake master cylinder and actuator and booster) past 10 years or 150,000 miles. This is total BS if they already know that there is a problem with these parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542053September 1, 2023
SERVICE BRAKES
Diagnostic code C1391 abs system. Brake accumulator pressure leak. This a known issue and common problem. $3000 dealer only repair. There was a customer service program and extended warranty. This is a major safety issue and Toyota has stopped offering any repair support and expects customers to cover the full repair price themselves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541743August 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Toyota Prius V. The contact stated that while driving at an undisclosed speed, the brake pedal was firm which made it hard to stop the vehicle. No warning light was illuminated. The vehicle was diagnosed by a dealer, and it was determined that there was a leak in the brake booster pump assembly. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that parts to repair the vehicle was not available. The failure mileage was approximately 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536723August 6, 2023
SERVICE BRAKES
In July of 2021 the Toyota dealership replaced the inverter on my 2012 Prius V. At the time, it also was exhibiting signs of the brake booster and pump failure as outlined in CSP 20TE07 (see https://www.toyoheadquarters.com/threads/2012-2014-toyota-prius-v-2015-toyota-prius-v-coverage-for-brake-booster-and-brake-booster-pump-assemblies-csp-20te07.2116/). It was inside the extended warranty period, but they would not fix it at the time, because it was not throwing diagnostic codes. Subsequently, the braking system malfunctioned, nearly causing a high-speed accident on the freeway. With diagnostic lights now showing, and code C1391 stored in the OBD system, I took the car back to the dealer, but now they said it was past the 10 year limit and still would do nothing about it. This is not acceptable! They knew the brake system was failing and a safety hazard, but would not address it, just because it hadn't actually failed yet. Toyota needs to further extend the warranty and take care of this brake failure past 10 years and 150,000 miles. Just because I took good care of my car and the brakes didn't fail as early as other owners, I should not have been subjected to the risk of brake failure or the high cost of repairing the brake system when Toyota took care of this problem for so many other hybrid owners. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532454July 15, 2023
SERVICE BRAKES
When braking to slow down in a roundabout, I had to push my brakes down further than usual to stop. After this various warning, signals came on my dashboard: brakes, slip indicator, brake system warning light, PCS, ABS. I took it in to Toyota dealer they said I needed to replace my master cylinder kit and brake booster pump. My concern is that when I went online, I discovered this has been an on going problem with no recall. It has caused accidents!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531208July 9, 2023
STRUCTURE:BODY
My wife opened the tailgate and the right side lift support exploded. A person standing across the parking lot thought it sounded like a gun shot. Small metal pieces flew about the cargo area in the car. When my wife then tried to close the tailgate the lift support bent. She was then able to disconnect it and close the tailgate. I included a picture of the remaining left side support plus the broken right side and where it was mounted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529152June 27, 2023
SERVICE BRAKES, ELECTRIC:SOLENOID/ACTUATOR
The contact's wife owns a 2012 Toyota Prius V. The contact stated that while his wife was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. Additionally, the brakes intermittently failed to stop the vehicle immediately. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the mechanic retrieved DTC code: C1391. The contact was informed that the ABS actuator and pump assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528324June 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Toyota Prius V. The contact stated that while her husband was driving at an undisclosed speed into the dealer's parking lot, the brakes failed to stop the vehicle immediately. The brakes, ABS, and several other unknown warning lights were illuminated. The contact's husband then shifted the transmission into neutral (N) and coasted until the vehicle came to a complete stop. The dealer diagnosed the vehicle with DTC codes: C1252, C1253, and C1256, and determined that the brake booster and ABS pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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