Toyota FJ Cruiser Complaints

908 consumer complaints on file.

#11558061December 2, 2023
WHEELS, UNKNOWN OR OTHER
The frame of the vehicle is rotted out. Holes in it. Front to back , side to side ROTTED. TOYOTA DEALER looked at it at my request when it was in for service and said it was very bad. I’m [XXX] on Social Security, I cannot afford a frame or a new car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551078October 20, 2023
SEAT BELTS
The contact owns a 2012 Toyota FJ Cruiser. The contact stated that while the vehicle was parked, the contact became aware that the passenger’s side seat belt was inoperable. The seat belt was not able to stretch or lock into place. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547562October 1, 2023
FUEL/PROPULSION SYSTEM
The gas tank strap rusted so the gas tank was hanging low. I fixed the problem myself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546647September 26, 2023
STRUCTURE:BODY
I own a 2007 FJ Cruiser with very low mileage (below 80,000). It has a terrible carriage rust problem. I thought I'd had it remediated, finally, after endlessly searching for someone to address it. Dry ice treatment and undercoating were applied recently. I replaced the wheels and tires, as well. All seemed well and it passed inspection. But, then the power steering started stiffening. So I had that attended to. The mechanic then told me the rack and pinion and a plethora of other issues were happening due to rust and corrosion - at an additional $$$$$$ cost. So far, this summer, I have spent close to $5,000 to resurrect this vehicle. I can't afford to invest anymore or justify doing so. I am looking to sell. But first I am investigating the FJ class-action against Toyota. I understand this class-action was denied in part last year in California. I plan to check any legal status that might still exist. My hope is that Toyota will acknowledge the problem with the FJs, recall and FIX the problem or at least reimburse me all my repair/remediation expenses. I know they won't do anything unless there is a lot of pressure and outcry to do so. Although, my FJ spent the first 16 years of its life in NJ (which many claim is the cause and of course is plausible - I don't disagree but not to this degree), it was not driven that much, garaged and well cared for. I did not really notice the rust issue until January 2021 when I took it to the local Toyota dealership. I think I was taking it there for an oil change. They were surprised that I'd driven it there because the brakes were so bad. I had it towed home and spent the next many months searching for someone to fix it. No one wanted to touch it until this summer 2023. The gentleman who dry iced and coated informed me about the lawsuit. I never received any kind of notice (thus far) from Toyota about any recall. So now I am garnering information and investigating the best I can. My FJ looks brand new except for frame corro
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545010September 17, 2023
SEAT BELTS
Seat belt just started to not work. retractor is not working and I am concern for my safety due to relocating to Florida and seat belt is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540951August 26, 2023
STRUCTURE:BODY
Extensive rust in frame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535659August 1, 2023
FUEL/PROPULSION SYSTEM, SUSPENSION
I was driving down the street after filling up my fuel tank. I drove approximately 1/2 mile when I heard a sound, felt a clunk and stopped immediately. My fuel tank was hanging down on the ground. I called AAA and requested a flatbed and to bring a strap. He did not bring a strap and when my truck arrived at the mechanic the fuel tank had completely separated from the vehicle. The other complaint I have is the rusted frame. I purchased this vehicle used. I did not notice that the tube before the rear axle which holds suspension supports to the frame were completely broken off and separated from the rusted out frame that has failed. It has been welding but the rusted frame is very difficult to weld to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535465July 31, 2023
SUSPENSION, UNKNOWN OR OTHER
Took vehicle to a machine shop to have frame undercoated. The machinist found that the frame had holes in it due to rust. He found that the tab gusset bracelet was cracked ( the part of the frame that holds the A-Arm in place). He said that the vehicle was not safe to drive and needs a new frame. The vehicle has 109,000 miles on it. Toyota should have a recall on all Toyota FJ.I contacted Toyota and was denied any help in this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534641July 26, 2023
STRUCTURE:BODY
FRAME IS SEVERELY RUSTING. WE TOOK TO TOYOTA DEALER TO GET A LOOSE SKID PLATE ATTACHED, AND MECHANIC TOLD US THAT THEY HAD TO REMOVE IT BECAUSE "THERE WAS NOTHING LEFT TO ATTACH TO AS THE FRAME HAS RUSTED AWAY. THE FRAME, ATTACHMENT POINTS, SUPPORTS, AXLES AND SUSPENSION PIECES ARE EXTREMELY RUSTY. WE WERE ADVISED BY MECHANIC TO DISPOSE OF THE CAR BECAUSE IT WOULD SOON BE UNDRIVEABLE. 98000 MILE, 9 YEAR OLD, BABIED, DEALER MAINTAINED CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531473July 10, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Frame rust prematurely affecting integrity of the rear lower control arm mounts. Back half of frame almost completely rusted through requiring a full frame replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515136April 3, 2023
SUSPENSION
Our 2007 FJ Cruiser when brought in for annual inspection has been deemed unsafe for use due to crack in frame due to corrosion. The vehicle has no other mechanical issues and runs as if new. We invested in 5 new tires and now find ourselves possibly having to purchase a new vehicle. We witnessed all the other Toyota vehicles frames being replaced due to the recall regarding insufficient undercoating and excessive rust. We inquired if our vehicle was included and if there was reason for concern and were told No. We also own a 2010 Prius which we purchased new. We had no reason to question the validity of the answer. Years later we are grateful we did not experience any incident and crack was discovered before one happened. We now want to know why we did not get a replacement as did all the other models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512618March 19, 2023
STRUCTURE:BODY
The frame has rusted so badly it no longer is road safe and the frame needs to be replaced. Large hole in frame on front passenger side, and bad rusting all over. Mechanics said this is a known issue with FJ and Tacoma frames , and in my case the only solution is to replace the frame, which will cost (with associated work) $22K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508823February 23, 2023
FUEL/PROPULSION SYSTEM
Rust is inherently bad on these vehicles. The other day i heard a weird noise under my truck driving down the road. As if I flung a rock up and hit a spring or something. To my dismay, I noticed the fuel tank hanging. One of the straps rusted to the point that it broke allowing the fuel tank to droop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508181February 20, 2023
UNKNOWN OR OTHER
My Toyota fj cruiser has frame rot issues. Will not pass an inspection because of the frame rot problem.my Toyota has less than 79000 miles on it and looks to be in excellent condition on the interior and exterior. Toyota knows about the problem and refuses to take responsibility for it .Is there anything I can do about it.. Got a verbal quote to replace ( it's gonna cost about 9500 to repair ) could be more after they start to replace and if they find more problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504331January 29, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
I recently purchased the used 2007 Toyota FJ with 101,000 miles. During maintenance and inspection, it was found that the fuel tank straps are rusted out and need to be replaced. The rear brake lines are rusted out and need to be replaced. The frame is severely rusted out and failing at the factory welds. I was referred to submit a report and investigate filing a class action lawsuit against the manufacturer for negligence, as this is apparently a known issue. I am hoping that the will reach someone that is able to help all the owners with the same issues as this should be recalled and repaired to prevent unnecessary injury or death. This is a huge financial burden for those expecting a quality vehicle that will be safe. Failing brakes, loose gas tanks and weakened frames are recipe for disaster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503872January 26, 2023
SERVICE BRAKES, SUSPENSION, STEERING
the brakes are constantly binding up due to rust and need replaced, recently ABS brake lines rusted off causing me to miss a stop sign, very dangerous, Upper rear control arm mount rusted and cracked completely off causing steering and braking problems and had to be replaced to even use this vehicle, , The front rack has been replaced due to excessive rust of lines and fittings, same with transmission cooler lines-rotted off...brake backing plates rotted off.. Even though I have had this undercoated and rust treated, the frame is rusting inside-out...frame braces, everything on the frame is rusted much more than one would expect, even in a salt state like Ohio....my safety was put at risk by faulty brakes, the frame is not safe under hard braking and may cause an accident, the dealer has seen this vehicle, a local independent says "get rid of it"...no warning lamps, just wild things happen with brakes, pulls left, pulls right, front, then back and this past time ...NONE!...only 111,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502954January 21, 2023
UNKNOWN OR OTHER
The frame on my 2007 Toyota FJ Cruiser has severe corrosion, compromising it's roadworthiness and the safety of occupants. It is available for inspection. Frame would not protect occupants during a crash, and may fail during normal operation. The problem has been confirmed by two independent mechanics. It has not been further inspected. There were no warning lamps or symptoms until discovered by mechanic. Anecdotal information seems to indicate broad and serious corrosion problems with FJ Cruiser frames, but no warnings, recalls, or service bulletins have been issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502784January 20, 2023
SERVICE BRAKES
On the home my wife went to apply the brakes and she had no brake pressure. The pedal went all the way to the floor. Then several lights and a buzzer sound started, and she could not stop the car. She was able to pull up on the e-brake just before she drove completely into the intersection, where several cars were driving in both directions. The front end of car ended partially in the north bound lane of US MD-5. There was also a home at the end of the road that she could have also driven into. I researched on several forums where other owners have had the same issue and the dealership has been unable to diagnose the issue. No TSB or recall has been made, but the number of people that have had this issue, something should have been done. My 4-year-old daughter was in the car, and I could have lost both of them. People need to aware of this. I had no idea that a total brake failure was possible with these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499924January 3, 2023
STRUCTURE:BODY
Rear Body Mount rotted, frame very rusted and thin, could pose issue with structure. All the times bringing to dealer, nothing was mentioned regarding how bad the frame was.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497287December 13, 2022
FUEL/PROPULSION SYSTEM
Serviced 99% of the time at Toyota dealer. Within a week of having the vehicle serviced by the dealer, I noticed a rattling/banging. One gas strap had completely rusted through, and the other was hanging on by about a quarter inch of material. I always ask the dealer to inspect the frame due to the history of rust problems on FJs—they have never flagged anything but I inspect it as I can myself, but have no way to lift the vehicle up thoroughly. I also have the service fluid applied by Rust Check to prevent/inhibit deterioration. On a sidebar, this summer I was traveling on the interstate when the rear-most crossmember rusted out while I was using a hitch haul to move a dresser to South Carolina.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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