Tesla Model X Complaints (2022)

125 consumer complaints on file.

#11533941July 23, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
As I was trying to make a turn into the parking lot of a convenient store, my Tesla Model X started accelerating suddenly and unintendedly without my foot being on the accelerator. I kept pressing on the brake to stop the car, but it would not stop. I had no control and while it accelerated for 15-20 yards eventually it hit two other cars that were parked there. This happened so quickly. We all were terrified and shocked as I could not stop it from accelerating. I kept yelling "it is not stopping" to the person seating on the passenger side. I am confident that I did NOT press the accelerator pedal. The car was not on autopilot. My initial speed was probably 5 miles/hour, but it accelerated so suddenly that four airbags deployed, and the car is not drivable. Insurance company is evaluating whether the car is repairable, but I am afraid of driving with this car again until the problem is found and fixed. This could have turned to a major tragedy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11531721July 11, 2023
WHEELS, SUSPENSION
I think the rear passenger suspension failed causing the car to veer right and hit two parked cars
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11531644July 11, 2023
STEERING, UNKNOWN OR OTHER
On Tesla's site, it says to report safety concerns to you vs to Tesla so that's what I'm doing since Tesla doesn't have any options to write to them about these problems. 1) I got into a parking lot accident on 7/7/2023 because of the "slide bar" on the Tesla Model X. I have had problems with it and complained to people about it before. If your hand has lotion on it, when you "scroll" up with your finger, it doesn't always "take". That's what happened earlier on 7/7 as well as in the parking lot. I scrolled to go forward, but it didn't scroll so when I hit the "gas" (its electric), it went backwards into the car in back of me. What if the car behind me was a person instead - that would have been awful. Tesla should fix this. 2) Tesla's horn is a small button on the right side of the 1/2 steering wheel. You can't even reach it with your right fingers when you are driving. If your right hand is not available, it is almost impossible to use your left finger to push exactly that small button for the horn. I also complained to Tesla about this safety issue when I had another problem with the car. Previously, someone cut me off and I couldn't even warn them because my right finger couldn't push exactly that small button. Another time, my right hand was occupied and I was just jabbing at the right side of the steering wheel to try to get the horn to sound, which it didn't. Thank you for listening.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11518434April 22, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving using Full Self Driving mode, I've had at least 3 instances where, when merging onto a limited access highway, the car does not merge into the through lane at the earliest possibility, but rather goes to the end of the on-ramp before moving into traffic. At this point, I've experienced the situation where I'm steering in front of a vehicle that is overtaking me in the through lane. Furthermore, the car does not activate any turn signals; a traffic violation in New York State. (Previous versions of FSD did not exhibit any of these characteristics.) Current vehicle software is 2022.45.15, FSD version v11.3.6. (I have been unable to contact Tesla by email about this matter.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517897April 19, 2023
STEERING, ELECTRICAL SYSTEM
The contact owns a 2022 Tesla Model X. The contact received notification of NHTSA Campaign Number: 23V085000 (Steering, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517726April 18, 2023
STEERING, VEHICLE SPEED CONTROL, SERVICE BRAKES
UNKNOWN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517674April 18, 2023
STRUCTURE:BODY, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
In April, 10 2023 approximately 6:10 PM I had an traffic accident. My vehicle was parked at paid parking spot next to the pedestrian road (street parking) and I was approached from the back of the car and I recognized the bus approached from my backside of the road. I have no idea somehow, the front driver side door suddenly opened when I approached to my car about 4-5 feet away from the trunk, even though I did not pressed any door open button in my Tesla smartphone app. As a result, the opened door had collided to the LA Metro bus backdoor. I would like to NHTSA will investigate this faulty safety issue. Thank you.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11515398April 4, 2023
UNKNOWN OR OTHER, STEERING
Tesla has moved the horn button to be a small touch area within the steering wheel that can be used with the thumb in the right location. I was making a left turn, and a car ran the red light, I was trying to hit the horn and was not able to locate it with my thumb in time. The horn needs to be either made bigger or moved back to the center under the airbag, like all other cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514498March 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The latest update of the Full Self Driving software, version 11.3.3, significantly decreased the safety of the car and increased violations of the driving rules. 1. The car frequently turns on turn signals near intersections without making any turns. This misleads other drivers and may lead to an accident. The problem is extremely frequent in the specified version of software. 2. The car ignores electronic speed signs installed in high-risk segments of the freeways (e.g, I-5 in Seattle, WA). Then, it breaks late approaching stopped traffic. This creates a significant risk of an accident - especially, on the back, when the car breaks aggressively. 3. The car turns to the HOV line when on Autopilot even though the “Use HOV Line” setting is switched off is the settings (e.g., on SR-167 in Washington). This has never happened on the previous versions of software. 4. The car often reads speed signs for trucks as applicable to a passenger car (e.g. on I-5 at night or in rain). This was also reproducible on the previous versions of software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510147March 4, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Traveling south on I 5in CA on 2/27, weather and road were clear, speed 70 MPH, the car suddenly ceased to maintain it's set speed and decelerated rapidly. at 70 MPH with vehicles right behind me closely following, this is safety hazard. Same problem on return trip home northbound on CA 101 - destination Brentwood, CA. Third occurrence was on CA 246 - same problems but at 60 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506888February 13, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
Several times, while traveling north on the I15 express lanes in Rancho Bernardo, CA, with the full self driving beta software engaged, the Tesla unexpectedly brakes when going under the overpass located at the George Cook Expressway exit. I must keep my foot over the accelerator pedal so that I can override the braking, if necessary. It appears to happen about 50% of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506845February 12, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While on regular cruise control (not autopilot), our Model X will abruptly decelerate. This has happened before. Usually on highways I. Road trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505567February 4, 2023
UNKNOWN OR OTHER
I entered into my vehicle and was notified climate system was having issues and needed service. The system was working fine earlier in the day but when I left work it never got warm. On my way home, driving became difficult when simple features like defrosting the windshield did not work. I called Tesla and the remedy was unsatisfactory no loaner vehicle nothing they also didn’t have appointments till 20 days later. It’s February this is unacceptable and unsafe. Heating in the winter in a vehicle is a necessity and needs to be addressed in a timely matter. I am hoping this information can lead to having Tesla change and improve a system that failed 6 months and 9K miles after I took delivery of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504909February 1, 2023
SEATS
The contact owns a 2022 Tesla Model X. The contact stated that the car seat sensor was not functioning properly. The vehicle was taken to the dealer for a diagnostic test. The contact was informed that the vehicle failed to detect aftermarket car seats. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502198January 17, 2023
VEHICLE SPEED CONTROL
The contact owns a 2022 Tesla Model X. The contact stated that after his wife had entered the parked vehicle and the driver's door was still open, the vehicle experienced unintended acceleration, causing the vehicle to drive over a curb, into a ravine, and then crash into a tree. No warning lights were illuminated. A police report was not filed due to the contact's wife not sustaining injuries. The vehicle was towed to a local dealer; however, the vehicle was not diagnosed or repaired and was then towed to an independent mechanic, where it remained awaiting diagnosis and repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 200. The contact noted that the actual failure mileage was 1,646.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11498648December 23, 2022
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
This happened with my new Tesla Model X Plaid with installed Self Drive software. The AUTOPILOT or SELF DRIVE mode was NOT enabled when the incident happened. Turning into a parking spot at a Target superstore, (next to a damaged at the rear end car, parked to the left of the spot I was pulling into), the car went out of control with unintended acceleration as if the car's Emergency Evasion system got activated unintentionally. It went over the curb and made a turn on it's own on the grassed divider and came to a stop on it's own, while I was trying to apply breaks all along. It caused damage to other cars but fortunately no people were harmed. This incident happened end of July of 2022 and I have since repeatedly tried to get answers from Tesla. There have been multiple other incidents of unintended acceleration reported by other drivers of Tesla with two incidents resulting in loss of lives. My car finally got repaired and has been released to me saying they have tested and found it safe to drive although I was told with regards to my incident "the engineering case is still open with no resolution at this point". I had requested a master technician to check my car but that has not been arranged yet. I have repeatedly contacted the local Tesla service center manager who has not been able to get an answer from her team with regards to the cause of the problem but at the same time was told that the current issues do not warrant repurchase of the car like I had requested.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11494698November 23, 2022
UNKNOWN OR OTHER
Horn is not in center of yolk steering wheel. Since the horn button is offset from center, it is always in a different location. This is a very serious safety hazard when faced with an emergency situation. There have been quite a few times when I have been unable to quickly locate the horn button. This can be summed up in two words - “Extremely Dangerous”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493287November 12, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
2022 Model X plaid is exhibiting “ Phantom Braking” while in autopilot mode using navigation. Vehicle abruptly brakes while driving on highway as navigation appears to become confused and thinks it is on a side street. Vehicle goes from high speeds of 70-80 mph, down to 30-40 mph. If was being followed closely, car behind Tesla would have collided with rear of vehicle. This has occurred 10+ times since purchased vehicle in February. Vehicle has just under 6000 mi. as of today. I have times/dates to include a video of one incident. I have brought it to Tesla for service on 2 separate occasions, to no avail. They say it needs the latest upgrade, which has not resolved issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493132November 10, 2022
AIR BAGS
a safety recall letter regarding the front-row curtain airbags was sent by Tesla on 6/1/2022, but no further action is taken up to this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492714November 8, 2022
FUEL/PROPULSION SYSTEM
Warning alerts that car "unable to charge", "acceleration and top speed reduced", "vehicle may not restart", "regenerative braking features temporarily reduced" appeared on less than 2 week old car with less than 700 miles. Car has been in service center for 3 weeks now. Tesla claims they need to change the high voltage battery pack but have not yet been able to locate a replacement. Service advisor at local Tesla Svc center told me there are several other Tesla cars on the service lot with similar issues with high voltage battery packs and are all awaiting replacement packs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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