Suzuki XL7 Complaints

380 consumer complaints on file.

#10164703August 7, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
DT*: THE CONTACT STATED A LOUD WHINING NOISE WAS HEARD WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THE REAR DIFFERENTIAL AND THE FRONT AXEL BEARING NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164125August 1, 2006
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE A/C COMPRESSOR HAS FAILED AT APPROX. 47,000 MILES. I HAVE CHECKED WITH MANY OTHER SUZUKI OWNERS AND THE DEALERSHIP HERE LOCALLY. THEY ALL STATE THIS IS COMMON FOR SUZUKI'S. DUE TO THE HIGH REPLACEMENT COST OF THE COMPRESSOR I AM CURRENTLY WITHOUT A/C WITH A 110 DEGREE HEAT INDEX. I WILL BE PURCHASING THE NEW COMPRESSOR AND HAVING IT INSTALLED SOON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162531July 16, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I BOUGHT NY 2003 SUZUKI XL7 IN MARCH 2006 . I WAS PUTTING GAS IN WHEN THE FUEL TANK DOOR FELL OFF. BEFORE THE WARRANTY WAS UP. I CALLED THE DEALERSHIP HE SAID IT WAS NOT COVERED BUT COULD GET ME A NEW ONE AND PAINT IT FOR ABOUT $100.00. WHY I JUST BOUGHT IT LESS THAN 4 WEEKS AGO USED BUT I DIDN'T EXPECT IT. I WAS SHOCKED AND SO DISAPPOINTED BECAUSE I REALLY LIKE THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160911June 27, 2006
AIR BAGS
THE AIR BAG LIGHT CAME ON. CALLED HERTZ THROUGH WHOM WE HAVE A MAINTENANCE AGREEMENT FOR OIL CHANGES AND SUCH. HERTZ SCHEDULED US IN RIGHT AWAY BECAUSE IT WAS A SAFETY ISSUE. HERTZ TOOK IT TO THE LOCAL SUZUKI DEALERSHIP, JIM SMOLICH MOTORS. JSM TOLD HERTZ THAT THE AIR BAG SYSTEM WAS GROUNDING OUT AND THAT IT WAS A KNOWN ISSUE. AIR BAGS CAN DEPLOY AT WILL WITH THIS PROBLEM. JSM TRIED TO CONTACT SUZUKI NA TO SEE IF THEY WOULD COVER A KNOWN ISSUE SINCE VEHICLE WARRANTY OUT 5,000 MILES. JSM CONTACTED HERTZ AND LET THEM KNOW THAT THIS WOULD NOT BE COVERED. HERTZ TOLD ME. ALSO TO ASK HOW TO PROCEED AS THIS WILL COST $1,500. I CONTACTED JSM, GOT VOICEMAIL SO I CALLED SUZUKI NA. I REPORTED THE PROBLEM TO THE CSR. SHE CONTACTED THE DISTRICT SERVICE MANAGER CHRIS WHO WAS GOING TO JSM WHO SEEMED UNAWARE OF THE SITUATION UP TILL THAT POINT. HE SAID HE WOULD REVIEW THE SITUATION AND MAKE A DECISION. I CALLED JSM, SPOKE TO CRAIG, SERVICE ADVISOR. CRAIG TOLD ME THAT ''A DEALERSHIP WILL USUALLY SHOW GOOD FAITH AND DO A REPAIR SUCH AS THAT OUT OF WARRANTY BUT SINCE I DIDN'T BUY MY CAR AT THEIR DEALERSHIP THEY WERE NOT GOING TO EAT IT. I TOLD HIM IT WASN'T ABOUT HIS DEALERSHIP IT WAS ABOUT A KNOWN ISSUE NOT BEING DEALT WITH AND THAT CHRIS WAS UNAWARE OF MY ISSUE. HE SAID HE WOULD MAKE SURE THAT CHRIS HAD BEEN TOLD ABOUT IT BUT HE KNEW THEY HAD BEEN WORKING WITH SUZUKI ON MY ISSUE AND SUZUKI DENIED MY ISSUE SINCE MY CAR WAS OUT OF WARRANTY. I TOLD HIM IT WASN'T ABOUT THE WARRANTY, IT WAS ABOUT A KNOWN SAFETY ISSUE GOING UN-ADDRESSED. HE SAID ANY CAR THAT BREAKS DOWN COULD BE CONSIDERED A SAFETY ISSUE AND THAT THINGS WEAR OUT. WAS HE SERIOUSLY COMPARING AN AIRBAG DEPLOYING AT WILL TO AN ENGINE BURNING UP BECAUSE SOMEONE DIDN'T PUT OIL IN IT, OR A WATER PUMP GOING OUT? HOW MANY CAR ACCIDENTS AND DEATHS ARE CAUSED BY A BAD BATTERY OR ALTERNATOR? ASKED SUZUKI CSR IF I NEEDED TO GET THE CAR BACK, DRIVE IT, AND LET THE AIRBAG DEPLOY IN ORDER TO GET RESOLUTION IN THIS MATTER WITH A LAWSUIT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159467June 1, 2006
STRUCTURE, SEAT BELTS, INTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
LETTER OF COMPLAINT AND FRUSTRATION ON THE POOR QUALITY OF 2003 SUZUKI XL-7 AND SUBSEQUENT PATHETIC LACK OF SERVICE AT THE DEALER. *TS ***NAR*** THE MOLDING ON THE RUNNING BOARDS ON BOTH SIDES OF THE VEHICLE CAME OFF. ALL THE SEAT BELTS EXCEPT FOR THE FRONT DRIVER AND PASSENGER LOCK FOR NO REASON. ONCE LOCKED THE SEAT BELTS CAN NOT BE LOOSENED. THE SEAT BELT HAS TO BE UNBUCKLED THE ALLOWED TO RETRACT FULLY BEFORE IT WILL FUNCTION PROPERLY. WHEN THE INTERIOR LIGHTS WERE IN AUTO MODE THE LIGHT DID NOT COME ON WHEN THE DOORS WERE OPENED. A CONSUMER SMELL A FOUL ODOR LIKE OIL OR SOMETHING BURNING. THE DEALER SAID THAT THE SMELL WAS FROM THE UNDERCOATING APPLIED TO PROTECT THE UNDERCARRIAGE AND THAT IT WOULD GO AWAY IN A FEW MONTHS. THE SMELL PERSISTED BEYOND A FEW MONTHS. THE INSTRUMENT PANEL LIGHT WOULD GO OFF INTERMITTENTLY. THE BRAKES MADE NOISE. THE DEALER BLAMED THE NOISE ON THE BRAKES BEING NEW. THE BATTERY TERMINALS CORRODED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156033April 25, 2006
STRUCTURE
THE 2005 SUZUKI XL-7 IS RAKED DOWN IN THE FRONT SO MUCH SO THAT IT IS VIRTUALLY IMPOSSIBLE TO SEE WHAT IS BEHIND THE VEHICLE (WITHIN 15 FEET OR SO) WHEN BACKING UP. IF A SHORT PERSON OR CHILD WERE WALKING BEHIND THE VEHICLE, THE DRIVER COULD NOT SEE THEM. THIS IS AN ACCIDENT WAITING TO HAPPEN! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151626March 2, 2006
VISIBILITY:WINDSHIELD, INTERIOR LIGHTING
DT*: THE CONTACT STATED WHILE DRIVING 70 MPH THERE WAS A NOISE NEAR THE WINDSHIELD AND THE INTERIOR LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THEY DETERMINED THE WINDSHIELD NEEDED TO BE REPLACED AND WAS UNABLE TO DUPLICATE WHY THE INTERIOR LIGHTS ILLUMINATED. THE MANUFACTURER WAS ALERTED HOWEVER NO REPAIRS WERE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151661March 2, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THE ANTILOCK BRAKES FAILED WHILE DRIVING 40 MPH IN SNOW WITHOUT WARNING. THERE IS A NHTSA RECALL, # 05V452000, REGARDING THE SERVICE BRAKES HYDRAULIC. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150733February 21, 2006
ELECTRICAL SYSTEM
DT*: THE CONTACT STATED AFTER AN ACCIDENT, WATER BEGAN TO LEAK ON THE PASSENGER SIDE FLOORBOARD FROM UNDER THE DASH. THE DEALERSHIP DETERMINED THE WATER LEAK WAS NOT A PROBLEM. THE WATER LEAK CAUSED THE CIRCUIT BOARD TO SHORT AND THE HEATER, DEFROST, AND AIR CONDITIONER ARE NOW INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148290January 22, 2006
POWER TRAIN:AXLE HUBS
SUBTLE BUT NOTICEABLE VIBRATION FELT IN REAR AXLE; WHILE UNDER TOW (BEHIND MOTORHOME) RIGHT REAR WHEEL (TIRE, WHEEL, HUB) SEPARATED FROM AXLE AND LEFT VEHICLE. VEHICLE DRIVETRAIN WAS IN MFG RECOMMENDED POSITION FOR TOWING (TRANSMISSION IN D, TRANSAXLE SET TO N). HEAT GENERATED FROM FAILURE (POSSIBLY BAD WHEEL BEARING) LED TO FIRE. FIRE WAS EXTINGUISHED BY POLICE. SUZUKI REFUSED TO WARRANTY THIS FAILURE UNDER THEIR 100,000 MILE POWERTRAIN COVERAGE. SUBSEQUENT TO REAR-END REBUILD FROM THIS INCIDENT, A SIMILAR VIBRATION WAS FELT AGAIN ON RIGHT REAR SIDE. SUZUKI DID AT THIS TIME REPLACE A BAD WHEEL BEARING UNDER WARRANTY. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10146025December 24, 2005
UNKNOWN OR OTHER
ON 12/10/05 AT 1303 HRS A REGISTERED DOT TRUCK #707794 CAUSED PHYSICAL DAMAGE TO MY VEHICLE WHEN A LARGE SHEET OF ICE SLID OFF THE MOVING US DOT TRUCK AND STRUCK AND DESTROYED MY DRIVER SIDE MIRROR. THE US DOT REGISTERED VEHICLE IS OWNED BY F&V DISTRIBUTION COMPANY LLC AT 5 DAKOTA DRIVE, SUITE 205 LAKE SUCCESS NEW YORK 11042. A POLICE REPORT WAS FILED WITH THE NEW JERSEY PENSAUKEN POLICE DEPARTMENT CASE#05-61550. THE US DOT REGISTERED VEHICLE IS INSURED BY UNITED STATES FIRE INSURANCE COMPANY POLICY #1337203233, NO PHONE NUMBERS ARE CURRENTLY AVAILABLE FOR EITHER THE F&V DISTRIBUTION COMPANY OR THEIR INSURANCE COMPANY AND I HAVE BEEN UNABLE TO RECEIVE ANY COOPERATION FROM THEM. I AM A SENIOR CITIZEN WHO WAS DRIVING THE AFFECTED VEHICLE, A 2002 SUZUKI XL7 THAT SUSTAINED THE DAMAGE BY THIS US DOT REGISTERED TRUCK. AFTER NUMEROUS ATTEMPTS TO CONTACT THE UNITED STATES INSURANCE COMPANY THAT INSURES THIS US DOT REGISTERED VEHICLE, I HAVE NOT BEEN ABLE TO REPORT OR FILE A CLAIM NUMBER, I MERELY SEEK THE $500 DEDUCTIBLE THAT MY INSURANCE CO. WILL REQUIRE TO REPAIR MY VEHICLE. PLEASE LET ME KNOW HOW TO PROCEED AS I FEEL I AM, AS A SENIOR CITIZEN LIVING IN THE STATE OF NEW JERSEY, BEING TAKEN ADVANTAGE OF BY, F& V DISTRIBUTION COMPANY, LLC AND THE UNITED STATES FIRE INSURANCE COMPANY THAT INSURES THIS VEHICLE. I AM REQUESTING YOUR INTERVENTION AND GUIDANCE IN THIS MATTER. PLEASE CONTACT ME AT YOUR EARLIEST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143537November 23, 2005
EXTERIOR LIGHTING
DT: THE CONTACT STATED THE HEADLIGHT SOCKET BURNED THREE SEPARATE TIMES. THE VEHICLE HAS BEEN TO A MECHANIC, WHO DETERMINED THE SOCKET WAS TOO LIGHT TO HOLD THE HEAVY BULBS. THE SOCKET HAS BEEN REPLACED EACH TIME, BUT NO OTHER REPAIRS HAVE BEEN DONE. *AK UPDATED 01/25/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142401November 10, 2005
EXTERIOR LIGHTING:TAIL LIGHTS
DT: THE CONTACT STATES WHEN THE AUTOMATIC LIGHTS WERE ON AND THE CONTACT WENT FROM DAYLIGHT TO NIGHT THE HEADLIGHTS CAME ON, BUT THE TAIL LIGHTS WILL NOT COME ON. THIS HAPPENED CONSISTENTLY. THE TAIL LIGHTS WILL NOT COME ON UNLESS HE TURNED THEM ON MANUALLY FROM THE SWITCH. THE DEALERSHIP TOLD HIM THAT ALL OF THE XL 7S WERE THE SAME WAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141236October 30, 2005
ENGINE AND ENGINE COOLING:ENGINE
I OWN A 2001 SUZUKI XL7 4X4, 51,000 MILES. SUZUKI WON'T HONOR THEIR WARRANTY FOR THIS ENGINE. THE WARRANTY IS FOR 100,000 MILES OR 7 YEARS ON THE ENGINE. WELL, I HAVE A SERIOUS PROBLEM WITH MY SUZUKI XL7. THERE IS AN ENGINEERING DESIGN FLAW IN THE AUTOMATIC TENSION ADJUSTMENT FOR THE TIMING CHAIN AS NOTED IN A SUZUKI INTERNAL SERVICE BULLETIN. SUZUKI TURNS A DEAF EAR AND BLIND EYE TO THIS PROBLEM. IT WILL COST ME $3,000 TO FIX MY CAR. THIS VEHICLE IS UNSAFE TO DRIVE, THE ENGINE JUST STOPPED ON ME, WHILE I WAS DRIVING HOME FROM WORK, AT 1:00 A.M., IN THE MORNING, ON OCT. 5, 2005. I WAS PETRIFIED WHEN THIS HAPPEN TO ME. THE DEALER IS TELLING ME THAT BECAUSE OTHER PEOPLE HAVE WORKED ON IT BEFORE (SPARK PLUGS AND WIRES ARE ALL I HAVE HAD DONE TO IT) THAT THEY WON'T HONOR THE WARRANTY BUT WILL FIX IT FOR A FEE. I AM NOW FACED WITH A BEAUTIFUL VEHICLE THAT WILL NOT RUN AND STILL HAVE TO MAKE PAYMENTS TO THE BANK. WITH NO WAY TO GET TO WORK AND EARN INCOME, I AM NOW FACED WITH LOSING MY HOME. THIS IS SUZUKI'S TOP OF THE LINE MODEL. I HAVE DONE SOME RESEARCH ON THE INTERNET AND FOUND THAT THEY HAVE HAD THIS PROBLEM SINCE 1999. PLEASE SEE THE LINK THAT I HAVE PROVIDED. ACTION NEEDS TO TAKEN AGAINST THEM. WWW.CARREVIEW.COM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141237October 30, 2005
ENGINE AND ENGINE COOLING:ENGINE
I OWN A 2001 SUZUKI XL7 4X4, 51,000 MILES. SUZUKI WON'T HONOR THEIR WARRANTY FOR THIS ENGINE. THE WARRANTY IS FOR 100,000 MILES OR 7 YEARS ON THE ENGINE. WELL, I HAVE A SERIOUS PROBLEM WITH MY SUZUKI XL7. THERE IS AN ENGINEERING DESIGN FLAW IN THE AUTOMATIC TENSION ADJUSTMENT FOR THE TIMING CHAIN AS NOTED IN A SUZUKI INTERNAL SERVICE BULLETIN. SUZUKI TURNS A DEAF EAR AND BLIND EYE TO THIS PROBLEM. IT WILL COST ME $3,000 TO FIX MY CAR. THIS VEHICLE IS UNSAFE TO DRIVE, THE ENGINE JUST STOPPED ON ME, WHILE I WAS DRIVING HOME FROM WORK, AT 1:00 A.M., IN THE MORNING, ON OCT. 5, 2005. I WAS PETRIFIED WHEN THIS HAPPEN TO ME. THE DEALER IS TELLING ME THAT BECAUSE OTHER PEOPLE HAVE WORKED ON IT BEFORE (SPARK PLUGS AND WIRES ARE ALL I HAVE HAD DONE TO IT) THAT THEY WON'T HONOR THE WARRANTY BUT WILL FIX IT FOR A FEE. I AM NOW FACED WITH A BEAUTIFUL VEHICLE THAT WILL NOT RUN AND STILL HAVE TO MAKE PAYMENTS TO THE BANK. WITH NO WAY TO GET TO WORK AND EARN INCOME, I AM NOW FACED WITH LOSING MY HOME. THIS IS SUZUKI'S TOP OF THE LINE MODEL. I HAVE DONE SOME RESEARCH ON THE INTERNET AND FOUND THAT THEY HAVE HAD THIS PROBLEM SINCE 1999. PLEASE SEE THE LINK THAT I HAVE PROVIDED. ACTION NEEDS TO TAKEN AGAINST THEM. WWW.CARREVIEW.COM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139512October 12, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: 2004 SUZUKI XL7. THE ACCELERATOR PEDAL IS STICKING ON 2004 SUZUKI XL7. WHEN I APPLYING THE BRAKES IT PICKS UP SPEED. THIS HAPPENED SEVERAL TIMES BEFORE. CONTACTED DEALERSHIP AND MANUFACTURER, AND HAD VIN CHECKED. THEY STATED THERE HAD NOT BEEN ANY RECALLS ON THIS VEHICLE. CONSUMER'S VEHICLE HIT NEIGHBOR'S POST WHICH THE CONSUMER REPAIRED, BUT NO ONE WAS INJURED. THE NEIGHBORS CALLED THE POLICE AND A POLICE REPORT WAS TAKEN. THE CONSUMER REPORTED THE ACCIDENT T INSURANCE COMPANY. THERE WAS NO FOREWARNING THAT THIS WAS GOING TO HAPPEN. THE VEHICLE WAS SITTING IN THE DRIVEWAY AND JUST TOOK OFF. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10139131October 9, 2005
STEERING
VEHICLE DOES NOT DRIVE STRAIGHT AND WANDERS. THIS CAR HAS BEEN IN THE SHOP MANY TIMES FOR THE SAME PROBLEM BUT NO FIX. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138485October 4, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WE PURCHASED A 2004 XL7 MAY 28 2004 AND CURRENTLY THE VEHICLE HAS APPROXIMATELY 38K MILES. SO FAR WE HAVE HAD TO REPLACE THE BRAKE LINING TWICE SO THE VEHICLE IS NOW ON IT'S THIRD SET OF BRAKES. THIS SEEMS TO BE A PROBLEM. MY FATHER ALSO HAS THE SAME VEHICLE, WITH 36K MILES. HE TOO HAS HAD THE BRAKE LINING REPLACED TWICE. THIS CANNOT BE NORMAL! PLEASE INVESTIGATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125767June 20, 2005
AIR BAGS, SEATS:FRONT ASSEMBLY:POWER ADJUST
DT: THE AIR BAG LIGHT BEGAN COMING ON ABOUT TWO MONTHS AGO. ON THE PASSENGER SIDE AIR BAG LIGHT STAYED ON. TODAY WAS THE FOURTH TIME THAT CAR WAS TAKEN TO DEALER TO REPLACE THE PASSENGER SEAT THAT CAUSED THIS LIGHT TO GO OFF FOR A FEW DAYS. THE DIGITAL CLOCK ALSO BEGINS TO FLASH. OWNER WAS TOLD THAT THE AIRBAG COULD DEPLOY WITHOUT IMPACT OR NOT DEPLOY WHEN NEEDED. DEALERSHIP WAS COOPERATING WITH NOT CHARGING FOR REPLACEMENT OF THE SEAT OR DIAGNOSTIC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125986June 20, 2005
FUEL SYSTEM, GASOLINE
I WAS PULLING INTO MY GARAGE AND I HAD MY FOOT ON THE BRAKE NOT THE ACCELERATOR PEDAL. THE ENGINE SURGED AND PULLED MY TRUCK INTO THE FRONT WALL OF MY GARAGE RESULTING IN BODY DAMAGE TO THE HOOD AND FRONT BUMPER. AFTER HITTING THE WALL, THE WALL BEING WHAT STOPPED ME, MY TRUCK CAME BACK DOWN TO A NORMAL IDLE. AT THIS POINT, THE BRAKE PEDAL WAS ABLE TO BE PUSHED ALL THE WAY TO THE FLOOR AND AFTER THE INCIDENT MY POWER WINDOWS WERE MALFUNCTIONING. THE WINDOWS WOULD NOT ROLL DOWN, BUT MADE A VERY LOUD CLICKING NOISE WHEN WE WOULD PRESS THE BUTTON TO ROLL THEM DOWN. MY TRUCK HAS BEEN TO TWO DIFFERENT DEALERS ON MORE THAN 3 OCCASIONS FOR THIS PROBLEM. THEY ARE UNWILLING TO FIX ANYTHING. HOWEVER, LAST TIME I HAD MY TRUCK IN FOR THIS PROBLEM, THE SERVICE MANAGER TOLD ME THAT SUZUKI WAS AWARE OF THE PROBLEM, BUT DID NOT CONSIDER IT TO BE A SAFETY ISSUE. THEREFORE, THEY ARE NOT OFFERING ANY SORT OF SOLUTION TO ME AT THIS TIME. I WOULD LIKE TO ADD THAT I HAD MY 5 YEAR OLD DAUGHTER IN THE VEHICLE WITH ME AT THE TIME OF THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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