Subaru XV CrossTrek Complaints

278 consumer complaints on file.

#10822192January 25, 2016
ENGINE
I WAS DRIVING MY CAR ON I-405 NORTH BOUNT WHEN THE ENGINE FALTERED . I KEPT ACCELERATEING BUT THE CAR LOST SPEED AND MADE A HI RAVING SOUND . I WAS REALLY SCARED AS THE CARS BEHIND HAD TO REDUCE SPEED FAST TO PREVENT REAR ENDING ME . I EXITED THE 405 FREEWAY ON BURBANK - I CONTUNED HOME TO NORTH HOLLYWOOD AT A VERY SLOW SPEED , UNDER 10MPH . WITH MY HAZARD LIGHTS ON . IT WAS A FRIGHTENING EXPERIENCE . THE NEXT DAY MY HUSBAND TOOK IT TO THE DEALER WITH THE SAME DIFFICULTIES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818413January 6, 2016
ELECTRICAL SYSTEM
BATTERY FAILURE AT 4000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817062December 30, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 SUBARU XV CROSSTREK. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH TO MAKE A THREE POINT TURN, THE VEHICLE WOULD NOT SHIFT OUT OF REVERSE. THE CONTACT CALLED A TOW TRUCK AND HE WAS ABLE TO GET THE VEHICLE OUT OF REVERSE AFTER A LOT OF MANEUVERING. THE CONTACT PROCEEDED TO DRIVE THE VEHICLE TO THE DEALER TO HAVE THE VEHICLE DIAGNOSED. THE MECHANIC STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,287.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794433November 17, 2015
UNKNOWN OR OTHER
SUNROOF EXPLODED WHILE I WAS DRIVING 60 MPH ON THE HIGHWAY. I HEARD A LOUD BOOM, LIKE A GUN FIRING, AND THEN GLASS FLYING EVERYWHERE. GLASS WENT IN MY EYES, ON MY HEAD, DOWN MY JACKET, ALL OVER IN THE CAR, AND ALL OVER THE ROOF. THE SUNROOF WAS "BUBBLED" OUTWARDS. THIS IS A NEW VEHICLE WITH LESS THAN 450 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781349October 11, 2015
POWER TRAIN
RECENTLY, WITH ONLY 60,434 MILES (AND ACTUALLY A LITTLE BEFORE THIS), THE AXLE HAD TO BE REPLACED ON MY 2013 CROSSTREK SUBARU. I WAS TOLD THAT THIS WAS DUE TO BAD ROADS. BUT, AFTER HAVING OWNED MANY CARS, NEVER HAS AN AXLE HAD TO BE REPLACED. I AM WRITING BECAUSE THERE IS ANOTHER OWNER OF A 2013 CROSSTREK WHO HAD THE SAME ISSUE, NOTED ON THIS WEBSITE AND WAS GIVEN THE SAME EXCUSE THAT I WAS. CLEARLY, THERE IS A PROBLEM MECHANICALLY WITH THESE AXLES. IN FACT, THEIR ADVERTISEMENT FOR THE CROSSTREK SHOWS THE VEHICLE ON A BUMPY DIRT ROAD. THERE IS A PROBLEM HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763533September 14, 2015
UNKNOWN OR OTHER
TWO TIMES MY VEHICLE HAS HAD A PROBLEM RELEASING MY IGNITION KEY. I END UP HAVING TO WIGGLE THE KEY, PUT BACK IN DRIVE, PARK, DRIVE, PARK, AND IT FINALLY RELEASES THE KEY. THIS SHOULD BE A RECALL ON THE VEHICLE AS I SEE THIS HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761963September 7, 2015
UNKNOWN OR OTHER, VISIBILITY/WIPER
THE MOONROOF/SUNROOF HAS EXPLODED. THIS WAS CONFIRMED BY THE OUTWARD BREAK PATTERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761862September 6, 2015
SEATS
THE DRIVER HEADREST. I AM A 72 YEAR OLD DRIVER WHO IS 5'. I JUST PURCHASED THIS USED CAR ON 9/4/15, HAVE GONE MAYBE 20 MILES SO FAR, AND MY NECK IS KILLING ME. THE HEADREST JUST DOSEN'T HIT THE BACK OF MY HEAD OR TOP OF MY HEAD AT ANY POINT THAT IS COMFORTABLE AND NOW, SO SOON, MY NECK HURTS! I FEEL LESS IN CONTROL OF THIS CAR BECAUSE I AM ALREADY ADAPTING BY LEANING FORWARD SLIGHTLY SO THAT THIS THING IS NOT BUMPING MY NECK/HEAD. AS FAR AS I CAN TELL AT THIS POINT, I CAN'T TILT HEADREST BACK, ONLY UP AND DOWN....AND NO HEIGHT ACCOMMODATES ME.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10748272August 12, 2015
UNKNOWN OR OTHER
TWO CONCERNS. PURCHASED VEHICLE NEW MARCH 2013. 5000 MILES LATER CHECK OIL LIGHT ILLUMINATED. HAD TO ADD 1 QT. OIL. WENT TO DEALER TO INQUIRE. SAID THEY HAD TO MONITOR. CONTINUALLY HAPPENED AT 5000. FIRST SAID I HAD A FAULTY OIL SENSOR (RECALL). THOUGHT THAT WAS ODD SINCE IT ONLY HAPPENED WHEN THE OIL WAS LOW. THEN AFTER MONITORING DEALER SAID OIL CONSUMPTION WAS NORMAL. SECOND PROBLEM. AT 71000 MILES HEARD TICKING NOISE IN FRONT LEFT. DEALER SAID NEEDED TO REPLACE LEFT AXLE. POSSIBLE CAUSE ROUGH ROAD CONDITIONS. AT 75000 MILES HEARD SAME NOISE ON RIGHT SIDE. DEALER MECHANIC SAID DUE TO HIGH MILEAGE IT WAS NORMAL FOR THE AXLE TO LOSE GREASE AND FAIL. FOUND IT HARD TO BELIEVE THAT IT WAS NORMAL FOR BOTH AXLES TO FAIL AT 71000-75000 MILES. I WOULDN'T CONSIDER THAT HIGH MILEAGE NOR WOULD I CONSIDER IT NORMAL FOR AXLES TO FAIL. SPOKE WITH THEIR CUSTOMER RELATIONS 1-800-SUBARU3 CASE #1-10733639056. I PAID $628.00 TO REPLACE FIRST AXLE. THEY AGREED TO PAY FOR SECOND AXLE. THEY SAID THEY WERE ONLY REPLACING IT BECAUSE I WAS A GOOD CUSTOMER AND A GESTURE OF GOOD WILL. NOT BECAUSE THE AXLES WERE FAULTY. I WOULDN'T CONSIDER MYSELF A GOOD CUSTOMER SINCE THIS IS THE ONLY SUBARU I HAVE EVER PURCHASED AND IT HAS BEEN NOTHING BUT A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734960July 18, 2015
UNKNOWN OR OTHER
I WAS TRAVELING ON THE HIGHWAY AT ABOUT 70MPH THE TEMPERATURE OUTSIDE WAS 91 THE AIR IN THE CAR WAS ON SO INSIDE TEMPERATURE WAS ABOUT 70 DEGREES. I HEARD A LOUD POP AND LOOKED BACK AT MY TWO KIDS IN THE BACK THEN AT MY DAUGHTER. GLASS WAS EVERYWHERE. MY SUNROOF JUST IMPLODED. NO TRUCKS WERE PASSING TO THO UP STONES NO OTHER CARS WERE CLOSE ENOUGH TO CAUSE THIS DAMAGE. THERE IS A HUGE HOLE IN THE SUNROOF MIDDLE THE SURROUNDING AREAS ARE SHATTERED AND GLASS IS IN MY SEATS AND COUNCIL AS WELL AS THE CAR FLOOR. I THANK GOD NO ONE WAS HURT GOING THAT FAST ON THE HIGHWAY! I HAVE CONTACTED MY INSURANCE COMPANY AND THEY STATE THEY HAVE NEVER HEARD OF THIS AND I THEN GOOGLE IT AND SEE THERE HAVE BEEN A FEW OTHERS WHERE CHANGE IN TEMPERATURE AND PRESSURE CAUSE THE GLASS TO IMPLODE. I WILL BE CONTACTING SUBARU TO FILE A CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730961June 29, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. WHILE BACKING THE VEHICLE INTO THE GARAGE, THE VEHICLE ACCELERATED RAPIDLY AND CRASHED INTO THE GARAGE BEAM. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10726718June 23, 2015
ELECTRICAL SYSTEM
RODENTS DESTROYED A WIRE ASSOCIATED WITH MY POWER STEERING. THE CAR WAS TOWED TO THE DEALER, AND THEY PROVIDED A RENTAL. THE NEXT NIGHT THE SAME WIRE WAS AGAIN DESTROYED BY RODENTS. AGAIN THE POWER STEERING WAS DISABLED. AT THAT POINT I SENSED SOMETHING WAS AMISS, SO I FILED A REPORT WITH LAW ENFORCEMENT. AFTER SPEAKING TO THE DEALER AND DOING SOME RESEARCH IT BECAME APPARENT THAT 100% OF THE WIRES IN MY VEHICLE ARE INSULATED WITH A SOY BASED MATERIAL. THIS INCLUDES WIRING RELATED TO VITAL SAFETY SYSTEMS LIKE AIRBAGS. INSULATING AUTOMOBILE WIRES WITH SOY, ESPECIALLY THOSE WIRES RELATED TO SAFETY EQUIPMENT, IS AN ENGINEERING DISGRACE. RODENTS HAVE ALWAYS HAD A TENDENCY TO CHEW ON WIRING. THEREFORE, USING THE SAME PRODUCT FOUND IN COMMERCIAL RODENT FOOD TO INSULATE VITAL AUTOMOBILE WIRING IS OUTRAGEOUS. I NOW HAVE A BRAND NEW CAR THAT I CAN'T TRUST TO START IN THE MORNING, FUNCTION CORRECTLY, OR PROTECT ME IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725206June 15, 2015
UNKNOWN OR OTHER
AS I WAS DRIVING IN THE HIGHWAY THE SUNROOF EXPLODED. I WAS DRIVING AT 65MPH AND ALL OF A SUDDEN I HEARD AN EXPLOSION WHEN I STOPPED THE CAR THE SUNROOF WAS BROKEN AS IF SOMEONE HAD PUNCH IT FROM THE INSIDE OUT. GLASSES WHEN EVERYWHERE CAUSING MINOR SCRATCHES IN MYSELF AND PASSANGER. IT WAS 87 F OUTSIDE AND 68F INSIDE THE CAR. NOW DEALER TELLS ME THIS IS COMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721933May 28, 2015
ENGINE
MY 2013 SUBARU XV CROSSTREK IS BURNING OIL. AT THE TIME THAT THE OIL LIGHT CAME ON, THE CAR HAD 43,675 MILES ON IT. I JUST READ WHERE SOMEONE ELSE IS HAVING THIS SAME ISSUE. I PURCHASED THIS VEHICLE BRAND NEW 2 YEARS AGO AND FEEL THAT A NEW CAR SHOULD NOT BE BURNING OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721509May 26, 2015
VEHICLE SPEED CONTROL
I WAS IN A CIRCULAR DRIVEWAY OF A LARGE APARTMENT COMPLEX GETTING READY TO PARK AND WAIT FOR AN INDIVIDUAL. THERE WAS A CAR IN FRONT OF ME SO I WAS PREPARING TO PARK WHEN ALL OF A SUDDEN MY CAR WENT FULL THROTTLE. IT DID NOT RESPOND TO PRESSING ON THE BRAKE. I HAD THE CHOICE OF EITHER HITTING THE PERSON IN FRONT OF ME OR TURNING INTO A 15 INCH VERTICAL ROCK WALL WHICH SERVED AS A RETAINING WALL FOR A RAISED BED AND WAS ABOUT 10 FEET TO MY RIGHT. I CHOSE THE LATTER. THE CAR WAS GOING SO FAST THAT THE FRONT TWO WHEELS CLIMBED THE VERTICAL WALL AND THE TWO FRONT TIRES ENDED IN THE RAISED BED. THE LEFT HEAD LIGHT HIT A CORNER POST AND THE CAR STOPPED. IT WAS THE SCARIEST 5 SECONDS OF MY LIFE. I HAVE A GOOD DRIVING RECORD BUT KNOW THAT I AM NOT BEYOND DRIVER'S ERROR. HOWEVER I AM CONVINCED IN THIS PARTICULAR CASE WHEN THE CAR WAS HARDLY MOVING, THE WEATHER PERFECT, THE ONLY EXPLANATION FOR THE ACCIDENT IS UNINTENDED ACCELERATION BY THE VEHICLE ITSELF. THIS WAS THE 7TH SUBARU OWNED BY MY HUSBAND OR ME. I AM A FAN OF THE BRAND AND KNOW THE CAR WELL. IF I HAD WANTED THE CAR TO CLIMB THAT VEHICLE WALL I WOULD NOT HAVE BEEN ABLE TO DO IT. I AM JUST VERY FORTUNATE THAT I DID NOT HIT ANYONE ELSE OR HURT MYSELF. MY CAR WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS REPAIRED. DAMAGES TOTALED ALMOST $8000 AND MAINLY CONSISTED OF REPAIRING THE HOOK, FENDER, DRIVER'S DOOR, HEADLIGHTS, GRILL, AND RADIATOR. FOLLOWING THE REPAIR MY INSURANCE COMPANY TOWED THE CAR TO MY SUBARU DEALERSHIP WHERE DIAGNOSTICS WERE DONE AND SEVERAL FIELD TESTS CONDUCTED. NO PROBLEM WAS DETECTED. BECAUSE I DID NOT TRUST THE VEHICLE I TRADED IT BACK WITH FULL DISCLOSURE AT A SUBSTANTIAL LOSS TO SUBARU DEALERSHIP AND BROUGHT A SLIGHTLY USED 2015 FORESTER. I ALSO FILED A REPORT WITH SUBARU OF AMERICA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10716362May 13, 2015
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY, VISIBILITY/WIPER
THE REVERSE CAMERA INTERMITTENTLY DOES NOT WORK WHEN IT SHOULD. THE SUBARU SERVICE CENTER REPLACED THE AUDIO UNIT 6 MONTHS AGO WHEN THIS CONCERN FIRST STARTED TO HAPPEN BUT THE REPAIR DID NOT WORK SINCE IT STILL HAPPENS. THE DEALER & SUBARU CUSTOMER SERVICE SUPPORT WERE NOT ABLE TO COME TO A RESOLUTION THE 2ND TIME AROUND FOR THIS PROBLEM. I HAVE ELECTED TO LEAVE THE VEHICLE WITH THE DEALER FOR THEM TO TRY AND VERIFY & DIAGNOSE BUT THEY REFUSE TO KEEP IT LONGER THAN ONE WEEK. IT IS GETTING FRUSTRATING AS WHEN THE CAMERA IS MOST NEEDED, IT DOES NOT WORK. THANKFULLY THERE HAVE BEEN NO INJURIES OR COLLISIONS DUE TO THIS PROBLEM & I AM 100 PERCENT AWARE THAT THIS SYSTEM IS JUST AN "AID" & NOT TO BE RELIED ON 100 PERCENT WHEN BACKING THE VEHICLE UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714612May 5, 2015
SERVICE BRAKES
I BACKED OUT OF THE GARAGE AND WAS IN REVERSE WITH MY FOOT ON THE BRAKE PEDAL ON THE DRIVEWAY WAITING FOR THE GARAGE DOOR TO CLOSE. FOR SOME REASON I CHANGED THE TRANSMISSION FROM REVERSE TO DRIVE AND STARTED GOING FORWARD. I HIT THE BRAKES AND THE CAR EVENTUALLY STOPPED, BUT NOT BEFORE HITTING THE THE GARAGE DOOR. I THEN PUT THE SELECTOR ROD IN REVERSE. THE CAR PROCEEDED TO ROLL DOWN THE DRIVEWAY DECLINE INTO THE STREET. I TRIED TO BRAKE, BUT THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES WOULD NOT ENGAGE. THE CAR STOPPED ONLY BECAUSE I PUT THE SELECTOR INTO DRIVE. I WAS STUCK IN THE MIDDLE OF THE STREET WITH THE BRAKE PEDAL DEPRESSED BY ITSELF AND THE GEAR SELECTOR IN DRIVE. I COULD NOT CHANGE THE GEAR UNTIL I REACHED DOWN AND PULLED THE BRAKE PEDAL UP FROM ITS DEPRESSED POSITION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10714178May 2, 2015
ENGINE
MY 2013 SUBARU CROSSTREK XV HAS BEEN BURNING OIL SINCE NEW. THE DEALER, AND SUBARU, HAVE DONE NOTHING TO HELP FIX THE ISSUE. CURRENTLY ITS BURNING A QUART OF OIL EVERY 2000-3500 MILES. THIS CAN'T BE RIGHT BUT SUBARU TELL ME THAT IT IS OK FOR THE CAR TO "CONSUME" A QUART OF OIL EVERY 1200 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702055March 26, 2015
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WAS DRIVING ON INTERSTATE WITH CRUISE CONTROL SET TO 70MPH. HEARD A LOUD POP (SOUNDED LIKE A GUNSHOT). MOONROOF GLASS HAD EXPLODED OUT FROM THE CENTER OF THE GLASS. EDGE OF GLASS WAS PUSHED OUT LIKE IT HAD BLOWN OUT FROM THE INSIDE. SUNSHADE WAS OPEN. NO TRAFFIC AND NOTHING HIT THE ROOF BEFORE THE GLASS EXPLODED. TEMP INSIDE THE CAR WAS AROUND 65 DEGREES. TEMP OUTSIDE WAS IN THE MID TO HIGH 40'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700854March 21, 2015
AIR BAGS
INTERSECTION OF AIRPORT BLVD AND SCOTT ST. IN HOUSTON. BETWEEN 545 TO 6 PM WAS THE INCIDENT. WEATHER WAS PERFECT. BETWEEN 70 TO 75 DEGREES. BRIGHT AND CLEAR CONDITIONS. I WAS COMING FROM THE EAST SIDE OF AIRPORT BLVD TOWARDS THE SOUTH SIDE OF SCOTT. THIS ROAD WAS A 35 MPH ROAD. AS I TURNED LEFT SEEING THAT THE OTHER SIDE WAS CLEAR, I STARTED MOVING AND I GOT HIT BY A DODGE DURANNGO WHO WAS SPEEDING UP AT MAYBE 60-70 MPH. I SURVIVED THE ACCIDENT BUT BASED ON PRELIMINARY ASSESSMENT, MY CAR WAS DECLARED TOTALED. THE IMPACT WAS SO STRONG. THE OTHER DRIVER WERE GIVEN VARIOUS CITATIONS BY THE POLICE AND WAS DETERMINED TO BE AT FAULT. HE WAS ALSO DRIVING WITHOUT AN INSURANCE AND A LICENSE. I HOWEVER FELT AGGRIEVED KNOWING THAT MY CAR WAS TOTALED AND I SUFFERED MINOR INJURIES. I HOWEVER WAS SHOCKED THAT DESPITE THE STRONG IMPACT OF THE COLLISION, NONE OF THE AIRBAGS WERE DEPLOYED. I CAN PROVIDE PHOTOS IF NEEDED. THE IMPACTED SIDE WAS ON THE FRONT SIDE AND AS I WAS NAVIGATING SUBARU'S WEBSITE, IT LOOKS LIKE THEY HAD RECALL OF THEIR 2004 TO 2005 VEHICLES FOR ISSUES OF AIR BAGS NOT DEPLOYING ON THE RIGHT SIDE. THIS IS WHERE I ABSORBED A STRONG IMPACT ON MY CAR AND I HAVE A SUSPICION THAT I HAVE A SIMILAR CASE. SUBARU CROSSTREK 2013 WAS I THINK THEIR FIRST RELEASE OF THIS MODEL SO THERE ARE NOT MANY STUDIES OF THE PERFORMANCE OF THIS VEHICLE. I DEMAND FOR AN INVESTIGATION. MY ACCIDENT COULD HAVE TURNED OUT FATAL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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