Subaru Outback Complaints

1,029 consumer complaints on file.

#11495223November 28, 2022
POWER TRAIN
Going down a steep incline shortly after staring car after it had been sitting about 3 hours after about 2500 feet the car had no power maximum speed was about 25MPH and could not accelerate. There was a wide edge that I was able to pull off on with about a 300 drop off on right side of car. After pulling off on edge. stopped turned engine off, sat about 20 seconds, restarted engine, checked to see that engine increased in RPM's when accelerator was engaged, RPM's increased Drove next 4 days through Appalachian Mountains with no further problem. as engaged, then proceeded down incline about a mile and a half with no problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495209November 28, 2022
UNKNOWN OR OTHER
Apparent know issue. Subaru Outback windshields prone to chips and eventual cracking of entire windshield. Car does not have 2000 miles yet and already needs windshield replacement from rock chip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494930November 25, 2022
VISIBILITY/WIPER
Faulty windshield that cracked overnight possibly due to weather. The Subaru McKenna dealer service manager says it is due to impact yet there is no clear indicator of an impact on the windshield, I took photos of the crack before they inspected it. Even some Subaru employees were telling me it’s not a crack made from impact and that they admitted Subaru makes faulty windshields. Yes, my vehicle is available for inspection upon request. I am looking to have it seen by my insurance to see if they agree with the Subaru dealer’s assessment of the damage. The safety issue is the possibility of the windshield spiderwebbing and decreasing all visibility of the road at any moment. No indicator of any windshield failures except the dealer recommending a separate windshield warranty which I wish they pushed more on it and were honest about the tendency of Subaru windshields to be faulty so I could have gotten that warranty. Or I wish too that I found out about Subaru’s class action lawsuit regarding the Outback models 2017-2020 regarding their windshields and how they have to pay $2.5 million because of their manufacturing defects. I have a 2022 Outback model but I feel that they windshield is still being made with poor craftmanship. My car is only a year old. And it literally cracked overnight. Perfectly fine one day and the next morning it split straight across the middle of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494843November 25, 2022
VISIBILITY/WIPER
Cracked front windshield. Replaced November 2021 & cracked again November 2022 in same spot. First incident parked in garage over night & next morning hairline crack on passenger side that continued across the window. 2nd incident, drove to work, parked & came out at lunch with a hairline crack lower left passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494721November 23, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions my car has braked on its own when there was no reason to. It has happened on at least four (4) different times and has been taken to Subaru of Kennesaw to be looked at. Unfortunately the dealership has been unable to duplicate the problem. When I took my car back to the dealership on September 28, 2022 for this I contacted Subaru of America and they had an Engineer, [XXX] come and get the data off the Event Data Recorder in the vehicle. The engineer verbally said they have pictures from each time my car braked on its own and advised there was nothing in front of me. He said it is an eyesight issue but they cannot adjust the eyesight and they cannot fix the problem. The car just brakes without warning the engineer said this can happen if the eyesight sees a mailbox, cars to the right or left of me, trees, curbs and even a change in color in the roadway. This has continued to happen and now Subaru of America will not take my calls nor will they respond to my emails. I have asked for a copy of the pictures, a letter stating their findings and a letter stating my car is safe to drive but they will not issue this to me. This has been going on since April 2022. I am afraid I am going to be in accident one day when the car brakes on its own if someone is behind me and not paying attention. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494537November 22, 2022
VISIBILITY/WIPER
Less than a year old. Front Windshield cracked on the passenger side near the defrost vent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494396November 21, 2022
POWER TRAIN
The transmission in this NEW vehicle began making a high-pitch whining noise shortly after i bought it. After 3500 miles, I took it to the Subaru Dealer where i purchased the car. After 10 days of troubleshooting, they determined it requires a transmission replacement. There are multiple other owners that have experienced the SAME issue (some who have been told by their dealers that it is ‘just a noise’), info available via Subaru Forum. While i did not experience a transmission failure while driving — if i had, this could be a serious safety issue, and there appears to be no acknowledgement by Subaru that their Outback vehicle / transmissions may have a significant manufacturing defect. I am still in the process of determining what the repair / replacement plan is with the Dealer and Subaru of America.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493509November 14, 2022
VISIBILITY/WIPER
The windshield started to have a stress crack when we were driving on a highway at a high altitude. There was no impact and no impact noise, the windshield suddenly cracked around 6 inches and then progressed from there. It started around the middle passenger side and progressed to the middle of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492191November 3, 2022
UNKNOWN OR OTHER
I walked out to my car in garage and there was a crack from the driver's side corner over 50 percent across the windshield. only 3k miles and NOT hit by a rock etc. windshield to be replaced and while waiting driving home w loud explosion...other side of glass has a huge break with no rocks or cars around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492069November 3, 2022
ELECTRICAL SYSTEM
Some of the starling services associated with my 2023 Subaru Outback are not functioning as they should. The vehicle was purchased on 10/28/2022 and on 10/29/2022 I took it back to the dealer. I was told by the service department that the issue would have to be dealt with by the sales department since it was a Starling issue. The sale team then looked into the issue and I was told that the software update hasn't been sent to the car yet and to give it until Monday 10/31/2022 to upload. On Monday I took the car back to the dealer as the services were still to working. They called Starlink and told the representative there what was going on. They then put me on the phone with Starlink and the representative told me I might would consider taking the car to another dealer. The dealer then stated to give it a couple weeks to see it the update comes through. I have emailed Subaru Customer Service now twice with no response from the, The case numbers are Case# 221031-2000801and Case number 221103-1400147.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491901November 2, 2022
WHEELS
Loud cabin roar since purchase. Diagnosed on 11/1/2022 to be front right wheel bearing being bad (not damaged/worn) at 40k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491687October 31, 2022
VISIBILITY/WIPER
Windshield cracked lower left to center while not moving parked in a garage. Went into the garage with no crack and was cracked the following morning. Nothing hit the windshield. Temperatures were neither high nor low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490942October 26, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
My outback was parked in my locked garage over night temp got below 40 degrees that night. Got into the outback and noticed a large crack in the center of windshield that started at lower end of windshield. Called dealership and made an appointment saw service manager and took his pen to show me where he thought a stone had chipped windshield but I just saw the crack no chip. I explained there was never any incident of stone hitting windshield. He stated he would notify Subaru manufacturer of my concern of breakage. Since appointment windshield has continued to crack still waiting to hear back from dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490665October 24, 2022
VISIBILITY/WIPER
Windshield cracked while parked in garage. No object impacted the windshield. No temperature extremes. Approximately 12 to 14 inches in length starting from passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490648October 24, 2022
ELECTRICAL SYSTEM
My 2021 outback has now died on me 5 times now leaving me strand at different places.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489609October 17, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My car battery dies prematurely. I am about to have my third battery since buying the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489537October 17, 2022
VISIBILITY/WIPER, EXTERIOR LIGHTING
While driving the vehicle at night with auto diming feature there is a line across the top of the windshield, and it is exceedingly difficult to see through the windshield above that line. When the lights are automatically dimmed the line is extended downward about a third of the windshield. It is difficult to see thru the windshield above this line. Extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489422October 15, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
No matter what Subaru does the infotainment system which controls the safety systems crashes randomly and weekly. Disabling all the Eyesight safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489211October 13, 2022
UNKNOWN OR OTHER
The windshield on our 2022 Subaru Outback with less than 2000 miles was hit by a small object. The windshield chipped and then cracks began to expand. Small projectiles hit windshields all the time yet don't break like Subaru windshields. Subaru will not cover this under warranty and the repair will cost us over $1200 (front cameras need to be realigned). The reason we are reporting this is that our old 2015 Subaru Outback required the windshield to be replaced 4 TIMES in less than 8 years. Obviously this is a defect that Subaru knows about as they extended the warranty for windshields on previous year models, but only for certain defects that started at the top of the windshield. From our perspective this is an unsafe manufacturer defect that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488520October 9, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On a reoccurring basis, my Subaru will randomly slam on the breaks, detecting an object that isn't there. Dealership has done nothing, and Subaru of America has ignored my complaints
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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