Saturn SL Complaints

2,218 consumer complaints on file.

#10045345November 3, 2003
SEATS:FRONT ASSEMBLY:RECLINER
BELOW ARE EXCERPTS FROM THE LETTER I WROTE TO SATURN. THEY BASICALLY BLEW ME OFF: PRESIDENT AND CEO SATURN CORPORATION ON JULY 5, 2000, I WAS REAR-ENDED BY A LATE MODEL FORD MUSTANG WHILE I WAS STOPPED AT A RED LIGHT IN MY 1995 SATURN SL-1. WHEN I WAS HIT, MY DRIVER'S SEAT BACK FAILED AND I WAS THROWN INTO THE BACK SEAT OF MY CAR AND SPRAINED MY LOWER BACK. AFTER ALMOST TWO MONTHS, MY BACK IS STILL IN PAIN AND I AM UNDERGOING PHYSICAL THERAPY. A YEAR OR SO AGO, I SAW A TELEVISION NEWS REPORT THAT STATED SATURN WAS RECALLING ALL 1995 SL-SERIES SEDANS BECAUSE OF AN INHERENT FAULT IN THE DESIGN THAT WOULD CAUSE THE SEAT BACK TO FAIL IN THE EVENT OF A REAR-END COLLISION. I CONTACTED SATURN OF BELLEVUE IN BELLEVUE, WASHINGTON AND AFTER TYPING MY VEHICLE IDENTIFICATION NUMBER INTO THEIR COMPUTER, THEY TOLD ME MY CAR WAS NOT INVOLVED IN THE RECALL. WHEN I ASKED IF MY CAR WAS SAFE, THEY ASSURED ME IT WAS. IT IS NOW PAINFULLY OBVIOUS THAT MY CAR WAS NOT SAFE. I AM UPSET AND DISAPPOINTED WITH THE SATURN CORPORATION FOR TELLING ME IT WAS SAFE TO CONTINUE DRIVING A CAR WITH AN INHERENT SAFETY DESIGN FAULT. I RECENTLY CALLED SATURN OF BELLEVUE TO GET AN ADDRESS WHERE I COULD WRITE TO YOU, AND DURING THE COURSE OF THE CONVERSATION, THE SALESMAN I SPOKE WITH TOLD ME THAT SEAT BACK FAILURE IN A REAR-END COLLISION WAS A COMMON OCCURRENCE AND HE DIDN'T UNDERSTAND WHAT MY PROBLEM WAS. I SUBSEQUENTLY SPOKE WITH TWO INSURANCE ADJUSTERS WHO ASSURED ME THAT THIS WAS NOT A COMMON OCCURRENCE. AT THIS POINT, I AM ASKING THAT YOU DIRECT SATURN OF BELLEVUE OR SATURN OF RENTON IN WASHINGTON STATE TO RE-FIT MY OBVIOUSLY DEFECTIVE FRONT SEATS (BOTH DRIVER AND PASSENGER) WITH WHICH EVER SAFETY DEVICE YOU INSTALLED IN THE 1995 SATURN VEHICLES THAT WERE COVERED BY YOUR RECALL. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10045067October 30, 2003
ELECTRICAL SYSTEM:IGNITION
THE IGNITION CYLINDER IN THE STEERING COLUMN JAMMED FOR NO APPARENT REASON. IT REQUIRED THE CAR TO BE TOWED TO THE DEALERSHIP; THE ENTIRE IGNITION CYLINDER/LOCK ASSEMBLY HAD TO BE REPLACED. THE MILEAGE ON THE CAR WAS ONLY 47,616 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045073October 30, 2003
ENGINE AND ENGINE COOLING:ENGINE
ONE OF THE ENGINE MOUNTS HAD TO BE REPLACED AT 50587 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042105October 24, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THE ALTERNATOR BELT BROKE FOUR TIMES SINCE OWNERSHIP. ON ONE OCCASION, THE CONSUMER WAS DRIVING AT 50 MPH AND THE BELT BROKE, WHICH CAUSED THE POWER STEERING TO BECOME INOPERATIVE, AND ALMOST RESULTING IN AN ACCIDENT. DEALER AND THE MANUFACTURER HAVE BEEN INFORMED OF THE PROBLEM.*AK THE SERPENTINE BELT FELL OFF WHILE DRIVING, DEALER REPLACED. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043484October 23, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
COOLANT MIXING WITH OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043934October 22, 2003
AIR BAGS:FRONTAL
PROBLEMS WITH AIR BAG LIGHT ILLUMINATING.*MR THE CONSUMERS HAD PROBLEMS WITH THE AIR BAG LIGHT FLASHING IN THE DASH. WHEN TAKEN TO THE SERVICE DEALER THEY DETERMINED THAT THE PASSENGER FRONTAL DEVELOPMENT LOOP HAD LOW RESISTANCE AND THE ELECTRICAL CIRCUITS WOULD HAVE TO DETERMINE THE ROOT CAUSE AS TO WHY THE LIGHT CONTINUE TO FLASH ON AND OFF. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044939October 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
GEAR SHIFT STARTED SMOKING THEN CAUGHT ON FIRE.*MR THERE WAS A RECALL FOR 2000-2003 SATURNS OF THE SAME MODEL. THE DEALER STATED THEY WEREN'T RESPONSIBLE FOR THE FIRE AND WASN'T GOING TO PAY FOR THE DAMAGES. *PH *NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10043370October 22, 2003
ENGINE AND ENGINE COOLING:ENGINE
FOR THE PAST 2-3 YEARS I HAVE HAD A MASSIVE OIL CONSUMPTION PROBLEM WITH MY SATURN SL2 '98. I BROUGHT IT TO TWO SATURN DEALERSHIPS WHO TOLD ME THAT I HAD NO LEAK NOR WAS MY CAR BURNING OIL, IN ESSENCE THAT I WAS IMAGINING THIS PROBLEM. IN JULY OF 2003, THE PROBLEM HAD GOTTEN SO BAD THAT I WAS ADDING OIL EVERY 100 MILES, THEN THE CAR BROKE DOWN AND I BROUGHT IT TO A SATURN DEALERSHIP. THEY SAID IT WAS THE TIMING BELT/GASKET AND I REPLACED THEM ON THEIR RECOMMENDATION THAT IT WOULD FIX ALL THE PROBLEMS - COST $1000. THE CAR CONTINUES TO CONSUME MASSIVE AMOUNTS OF OIL AND REGULARLY EXHIBITS A BURNING SMELL. I BROUGHT IT TO A SATURN DEALER LAST WEEK WHO NOW TELLS ME THAT THE CAM COVER IS CRACKED AND NEEDS TO BE REPLACED; HOWEVER, HE TOLD ME THAT I PROBABLY INDEED HAVE SIGNIFICANT ENGINE DAMAGE AS A RESULT OF MY MANY OIL PROBLEMS THAT THIS REPAIR WILL NOT FIX. I HAVE WORKED MY WAY UP THE SATURN CORPORATE COMPLAINT SYSTEM AND I CANNOT GET ANYONE TO EITHER PAY FOR THE REPAIR, REIMBURSE ME FOR THE PREVIOUS REPAIR OR EVEN ACKNOWLEDGE THE UNDERLYING ENGINE PROBLEM. ORIGINALLY, I THOUGHT THAT THIS WAS A JUST ME GETTING A "LEMON" BUT AFTER RESEARCHING THE PROBLEM MY CONCERN IS MUCH MUCH GREATER. SPECIFICALLY, THERE ARE NUMEROUS (WELL OVER 100) COMPLAINTS ON VARIOUS INTERNET CITES ABOUT THE SAME PROBLEM - EVERYONE HAS MASSIVE OIL CONSUMPTION AND MANY PEOPLE'S ENGINES HAVE ACTUALLY CAUGHT ON FIRE AS A RESULT OF LOW OIL. THEY HAVE ALSO TRIED TO GET SATURN TO ACKNOWLEDGE THE PROBLEM WITH THE ENGINES AND TO NO AVAIL. I AM NOW AFRAID TO DRIVE THE CAR FOR FEAR OF IT CATCHING ON FIRE. I WOULD LIKE THE NHTSA TO INVESTIGATE THE PROBLEMS WITH SATURN ENGINES AND OIL CONSUMPTION. I AM AN ATTORNEY AND PLAN TO PURSUE MY OWN CASE AGAINST SATURN FOR THE COST OF MY REPAIRS, BUT REALLY FEEL LIKE IS A SAFETY ISSUE AND THAT SATURN OR THE NHTSA NEEDS TO ISSUE A WARNING TO CONSUMERS TO KEEP CAREFUL WATCH ON THEIR ENGINES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044278October 20, 2003
AIR BAGS:FRONTAL
WHILE PARKING VEHICLE,BOTH AIR BAGS INADVERTENTLY DEPLOYED. HAD NOT HIT ANYTHING WHILE PARKING VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044332October 20, 2003
SEAT BELTS:FRONT:RETRACTOR
WHILE DRIVING 60 MPH ON THE HIGHWAY AND WITHOUT WARNING BOTH SEAT BELTS FAILED TO RETRACT . DRIVER TOOK VEHICLE TO THE DEALERSHIP. THE MECHANIC TOLD HIM THAT MOTOR HAD TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043135October 17, 2003
SERVICE BRAKES, HYDRAULIC
BRAKES PULSATE WHEN STOPPING AND ALSO CAUSING STEERING WHEEL TO SHAKE. BRAKES CAUSED CAR NOT TO STOP ON TIME WHEN TRAVELING ABOUT 35MPH. I HAD JUST RECENTLY TAKEN THE CAR TO A SATURN DEALERSHIP AND THE BRAKES WERE INSPECTED AND I WAS NOT ADVISED ANYTHING ABOUT THE BRAKES. THEN JUST RECENTLY, WHEN I NOTICED MY CAR WAS EXPERIENCING EXTENDED STOPPING I TOOK THE CAR TO A DEALER BESIDES SATURN; I WAS TOLD THAT WHEEL CYLINDERS WERE LEAKING AND ROTORS WERE WARPED AND CALIPERS HAD TO BE REPLACED. BASICALLY, THE ENTIRE BRAKING SYSTEM WAS GONE. THIS HAS BEEN A PROBLEM FROM DAY ONE WITH THIS CAR. IN LOOKING AT PAST RECEIPTS FROM PREVIOUS OWNER, THIS SAME PROBLEM WAS COMPLAINED ABOUT AND SUPPOSEDLY FIXED AT THE SAME SATURN DEALERSHIP. THE BRAKES HAVE ALSO BEEN REPAIRED ON NUMEROUS OCCASIONS AT OTHER AUTO MECHANIC DEALERS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043023October 16, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR MOUNT BRACKET FAILURE ON 1997 SATURN SL2, VIN #[XXX] WHILE DRIVING TO WORK, THE MOUNT BRACKET FOR MY ALTERNATOR SNAPPED IN HALF! THE DESIGN FLAW IS THAT THE MOUNT BRACKET IS ACTUALLY PART OF THE ALUMINUM ENGINE BLOCK. THE ENGINE HEATS UP WHICH CAUSES THE METAL TO EXPAND AND BECOME WEAKER FROM THE THERMAL STRESS. THERE IS CONSIDERABLE STRESS FROM THE ALTERNATOR (VIBRATION, STRESS LOADS). WITH THE HEATED UP METAL (WEAKENED FROM THERMAL STRESS) COMBINED WITH THE STRESS LOAD FROM THE ALTERNATOR VIBRATIONS, IT ADDS UP TO TROUBLE. LUCKY FOR ME I WAS ONLY GOING ABOUT 20-30 MPH WHEN THE BRACKET FAILED. THIS FAILURE HAS CAUSED ALMOST $1,400 IN REPAIRS TO MY CAR WHICH IS CURRENTLY @ SATURN OF PENSACOLA, FLORIDA GETTING REPAIRED. I DON'T WANT TO THINK OF WHAT WOULD HAVE HAPPENED IF I HAD BEEN ON THE HIGHWAY AT A HIGHER RATE OF SPEED AND THIS FAILURE HAD OCCURRED. MY VEHICLE IS 6 YEARS OLD BUT THIS IS SOMETHING THAT SHOULDN'T FAIL. IS THERE ANY HELP OR INFORMATION THAT THE NHTSA CAN PROVIDE ME IN THIS MATTER? PLEASE FEEL FREE TO CONTACT ME IF YOU HAVE ANY FURTHER QUESTIONS. THANK YOU VERY MUCH FOR YOUR HELP. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042953October 15, 2003
2000 SATURN SL2 WAS HAVING PROBLEM WITH WINDSHIELD WIPERS NOT WORKING ON LOW-STEADY (ONLY WORKED INTERMITTENTLY) -- REQUIRED WIPER MOTOR REPLACEMENT IN OCTOBER 2003, WHICH I BELIEVE IS UNUSUALLY SHORT LIFE SPAN FOR WINDSHIELD WIPER MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042848October 14, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING AT NORMAL SPEED WAS HEARING POWER STEERING 'WHINING'. WHILE TURNING THE WHEEL TO RIGHT IT DID NOT RESPOND, NOR DID IT TURN TO THE LEFT. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041569October 9, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM:IGNITION
I REPLACED MY BRAKES AND ROTORS TODAY. THE MECHANIC WANTED TO SHOW ME THE MESS THAT THEY WERE. I LOOKED AT THEM AND HE POINTED OUT HOW UNUSUALLY DESTROYED THE INSIDE PADS ARE. HE SAID HE RARELY SEES ANYTHING THAT BAD. THE HORN WORKS WHEN IT WANTS TO. THE KEY GETS STUCK IN THE IGNITION AND SOME DAYS I REALLY HAVE TO WORK HARD TO GET IT OUT OR GET THE STEERING WHEEL TO RELEASE SO I CAN TURN THE KEY. ALSO THE EXHAUST SYSTEM IS JUST HANGING ON BEFORE THE RUST OVERRUNS IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033577October 8, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:IGNITION:SWITCH, STEERING:HYDRAULIC POWER ASSIST SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, THE ENGINE STALLED. THE DEALER REPLACED THE CRANKSHAFT SENOR AND COOLANT TEMPERATURE SENSOR, HOWEVER THE ENGINE STALLED AGAIN. *AK THE POWER STEERING AND IGNITION SWITCH NEEDED TO BE REPLACED. THE GEAR DID NOT SHIFT PROPERLY, MAINLY IN FIRST GEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042487October 7, 2003
STEERING: STEERING WHEEL/HANDLE BAR
CONSUMER NOTICED WHILE LOOKING OVER REAR BAKES STEERING WHEEL WAS IN THE WRONG POSITION. DEALER WAS CONTACTED TECHNICIAN COULD NOT REPAIR BECAUSE VEHICLE WAS NOT UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041420October 7, 2003
ENGINE AND ENGINE COOLING:ENGINE
CRACKED CYLINDER HEAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041265October 5, 2003
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
I OWN A 1994 SATURN, WHICH I PURCHASED IN OCTOBER 1993. THE SPARE TIRE IN THE CAR HAS NEVER BEEN USED. IT STILL HAS THE LITTLE BAR THINGS ON IT WHICH STICK UP. I RECENTLY HAD TO GO OUT OF TOWN AND CHECKED THE SPARE AND OTHER TIRES AND WHEN I OPENED THE TRUNK AND LIFTED OUT THE SPARE, IT HAD BLOWN UP. THE RUBBER WAS SHREDDED AROUND THE PLACE IT EXPLODED. WE TALKED TO SATURN ABOUT THIS AND THEY SAID TOO BAD ESSENTIALLY. SO I THOUGHT I'D WRITE TO YOU. LIKE I SAID, THE TIRE HAS NEVER BEEN USED. YES, I KNOW ITS HOT IN PHOENIX, BUT JUST THINKING ABOUT THE DANGER I COULD HAVE BEEN IN IF I DID NOT TO CHECK THE TIRE AND BROKE DOWN ON THE HIGHWAY LEAVES ME KINDA SHAKY. THE TIRE IS ONE OF THOSE SMALLER DOUGHNUT ONES, # 1115 70R/14, RADIAL TEMPA SPARE. I STILL HAVE IT. I HAD TO PURCHASE ANOTHER ONE FROM SATURN THOUGH, TO BE SAFE. I WOULD APPRECIATE YOUR INPUT ON THIS. WHEN YOU TEST THESE FOR QUALITY CONTROL, DO YOU EXPOSE THEM TO HIGH TEMPERATURES FOR PROLONGED PERIODS OF TIME? THIS PROBABLY DOES NOT HAPPEN VERY OFTEN, THOUGH SATURN SAID THEY HAD SEEN A FEW OF THESE. I WOULD BE SURPRISED IF THEY HAD NOT TOLD YOU ABOUT IT. THANK YOU FOR YOUR ATTENTION TO THIS. BETTY GREGAR 3623 E WINCHCOMB PHOENIX, AZ. 85032 602-971-7128 OCTOBER 7, 2003. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041200October 3, 2003
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING AT APPROXIMATELY 60 MPH THE SUNROOF DETACHED FROM THE VEHICLE. UPON INSPECTION THE MOUNTS WERE COMPLETELY RUSTED THROUGH. AT NO TIME THE SUNROOF HAS BEEN IMMERSED AND THE VEHICLE HAS NEVER BEEN TO A ROLL OVER. I DO NOT BELIEVE THIS TO BE A RESULT OF NEGLECT ON MY PART, RATHER POOR QUALITY MATERIALS USED IN MANUFACTURE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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