Saturn Outlook Complaints

1,352 consumer complaints on file.

#10664417December 15, 2014
STEERING
WENT TO MAKE A U-TURN AND THE STEERING WHEEL LOCKED UP. JERKED ON IT TO GET IT WORKING AGAIN. ON AROUND 10 OCCASIONS IN THE 18 MONTHS WE'VE OWNED THIS VEHICLE, THE STEERING WHEEL HAS LOCKED UP FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663037December 9, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHT WIRING HARNESS MELTED WHICH CAUSED MY LIGHT TO NOT WORK AND REQUIRED IT BEING TAKEN IN TO HAVE A NEW HARNESS PUT ON THE VEHICLE. THERE WAS A SERVICE ANNOUNCEMENT PUT OUT BY GM ABOUT TO SATURN SERVICE PROVIDERS ABOUT REPLACING THE WIRING HARNESS BUT THERE HASN'T BEEN A RECALLED ISSUED FOR THIS AS OF YET. THIS COULD BE DANGEROUS BECAUSE IF THEY STOP WORKING WHILE YOU ARE DRIVING AT NIGHT YOU CAN'T SEE ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663052December 9, 2014
POWER TRAIN
DRIVING THE VEHICLE AT LOW SPEED COMING TO A STOP, BUT THE VEHICLE WAVE PLATE IN TRANSMISSION BROKE CAUSING THE VEHICLE STOP COULD NOT MOVE IT. HAD TO GET OUT OF THE VEHICLE TO PUSH IT OFF THE ROAD. GM HAS INSTALLED A BAD WAVE PLATE IN THE TRANSMISSIONS FOR SATURN, GMC AND CHEVY SUV. THERE ARE A NUMBER OF COMPLAINTS ABOUT THE WAVE PLATE THAT HAVE FAILED. ONCE THE PLATE BREAKS THE VEHICLE WILL NOT MOVE, WHICH COULD CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663149December 9, 2014
ELECTRICAL SYSTEM
WHEN DRIVING AT HIGHWAY SPEEDS I NOTICE THE INDICATION LAMP IN THE DASH WHERE SPEED, TEMP AND DIRECTION IS LIT, FLASHES ON AND OFF INTERMITTENTLY. ALSO THAT WEBBING IN REAR SEAT BELTS DOES NOT RETRACT AND IS FRAYED THROUGH AND MAY RESULT IS FAILURE TO RESTRAIN OCCUPANTS. DEALERSHIP CLAIMS ALL THE RECALLS WERE ADDRESS PRIOR TO THE SALE OF THE VEHICLE (1 OWNER) BEFORE IT'S SELL TO ME THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662562December 6, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
APPROXIMATELY APRIL OF 2014 WE HAD THE FIRST INCIDENT: WHILE DRIVING ON THE HIGHWAY, AT SPEED, THE TRANSMISSION SEEMED TO "POP" INTO NEUTRAL (NO CHANGE OF GEARSHIFT LEVER, JUST ENGINE REVVED). AS THE TRUCK NO LONGER HAD POWER, WE MANAGED (THANK GOODNESS) TO GET THE TRUCK TO THE SHOULDER AVOIDING HIGHWAY TRAFFIC. MOVED GEARSHIFT LEVER TO PARK AND THEN BACK TO DRIVE WITH NO CHANGE - ENGINE JUST REVVED AS IN NEUTRAL. TURNED THE TRUCK OFF AND CALLED FOR A TOW. WHILE WAITING FOR SAME, WE TURNED THE TRUCK BACK ON, AND TRANSMISSION SEEMED TO FUNCTION NORMALLY. BROUGHT THE TRUCK TO BOTH WIND GAP CHEVROLET (PLACE OF PURCHASE) AS WELL AS AN INDEPENDENT AAMCO - VERDICT WAS THE SAME: BROKEN "WAVE PLATE" AND A NEW TRANSMISSION WAS NEEDED AT A COST OF OVER $3000.00. PROBLEM CONTINUES TO THIS DATE. WHEN WE REFERENCED THE ENDLESS ONLINE COMPLAINTS OF SAME, GM WAS UNMOVED, ALTHOUGH THE POWER TRAIN WARRANTY WAS STILL IN EFFECT. VERY DANGEROUS - LOSE POWER AT HIGHWAY SPEED WITH MULTIPLE CLOSE CALLS!!!! HEADLIGHTS: HEADLIGHTS, BOTH LOW AND HIGH BEAM, CONTINUALLY BURN ANYWHERE FROM MINUTES TO DAYS AFTER BEING REPLACED. SWITCH ASSEMBLIES HAVE BEEN REPLACED, CANNOT GET LOW BEAMS TO ILLUMINATE AT TIMES, THEN NO HEADLIGHTS AT TIMES. VERY DANGEROUS. AGAIN, ENDLESS ONLINE COMPLAINTS OF THE SAME ISSUE. SUNROOF: ENDLESS ISSUES WITH THE SUNROOF LEAKING AND SOAKING THE FLOORBOARDS ON BOTH DRIVERS AND PASSENGER SIDES. TAKEN TO WIND GAP CHEVROLET, TOLD WE NEED TO HAVE SUNROOF REPLACED. AGAIN, ENDLESS ONLINE COMPLAINTS OF THE SAME ISSUE. BASED ONLINE AND ON THIS NHTSA SITE: IT SEEMS THAT THESE ARE SERIOUS AND DANGEROUS ISSUES WITH THIS VEHICLE!!!!! RECENT HEADLIGHT RECALL ON SIMILAR VEHICLES FOR THE SAME ISSUE. WHY IS THIS VEHICLE NOT RECALLED FOR TRANSMISSION/POWER TRAIN AND HEADLIGHT ISSUES!?!? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660891November 25, 2014
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
ABOUT EVERY 5 MIN BEEPING SOUND WOULD SOUND AND DASHBOARD STATED,SERVICE AIR BAG,SERVICE BRAKES/STABILIZER & WOULD CUTOFF CRUISE CONTROL.HEADLIGHTS VERY DIM AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660944November 25, 2014
ENGINE
TRACTION CONTROL ALERT WARNING ENGINE POWER REDUCED AND THE ENGINE TURNS OFF DISABLING THE VEHICLE THIS HAS HAPPENED NUMEROUS OTHER TIMES AND GM HAS HAD THE VEHICLE IN FOR REPAIRS MORE THAN 5 TIMES AND LAST TIME CHARGED OVER $2000 TO FIX THE TRANSMISSION ALTHOUGH THERE WAS A RECALL THEY WOULD NOT PAY FOR THE WORK COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660310November 23, 2014
ELECTRICAL SYSTEM, AIR BAGS
IN MARCH OF THIS YEAR I TURNED MY 2008 SATURN OUTLOOK INTO HALEY GMC IN MIDLOTHIAN VA TO FIX A RECALL CONCERNING AN AIR BAG WARNING LIGHT THAT WAS ON IN THE CAR. AIR BAG RECALL 14030 WAS PERFORMED, HOWEVER, THE WARNING LIGHT WAS STILL ON IN THE CABIN. SERVICE DEPARTMENT AT HALEY INFORMED ME THAT THE RECALL WAS PERFORMED PER GM SPECIFICATIONS HOWEVER, THE WARNING LIGHT WAS STILL ON DUE TO A FAULTY PASSENGER PRESENCE MODULE (DIAGNOSTIC CODE: B0081). AT THE TIME OF THIS REPAIR I HAD AN EXTENDED WARRANTY UNDER THE GMPP (GENERAL MOTORS PROTECTION PLAN) WHICH WAS STILL VALID UNTIL AUGUST OF 2014 OR 107,000 MILES WHICH EVER CAME FIRST. I WAS TOLD BY GMPP THAT THIS MODULE WAS NOT COVERED UNDER MY CURRENT WARRANTY. SINCE THIS VISIT I HAVE TAKEN MY COMPLAINT THROUGH NOT ONLY THE DEALERSHIP BUT THROUGH CORPORATE GM ON TWO SEPARATE OCCASIONS PLEADING WITH THEM THAT THIS WAS A SAFETY RELATED ISSUE NOT A WARRANTY ISSUE. GM HAS STATED TO ME THAT THIS IS NOT A SAFETY RELATED ISSUE AND THAT THIS PART IS NO LONGER COVERED UNDER WARRANTY. THEY WANT ME TO PAY THEM $900 FOR THIS REPAIR AND I REFUSE TO PAY THEM BECAUSE THIS REPAIR SHOULD BE COVERED UNDER GENERAL MOTORS. THIS SAME ISSUE HAS BEEN REPORTED BY NUMEROUS OTHER GM VEHICLES BESIDES THE SATURN OUTLOOK, INCLUDING THE GMC ACADIA AND SATURN SKY. I WOULD LIKE TO GET ASSISTANCE FROM YOUR DEPARTMENT IN CHALLENGING BACK TO GM TO GET THIS ISSUE ADDRESSED FOR I AM DRIVING AROUND IN AN UNSAFE VEHICLE THAT THERE IS A GOOD CHANCE THAT IF A PASSENGER IS TRAVELING WITH ME IN THE FRONT OF THE VEHICLE THAT THE AIR BAG WILL NOT GO OFF IN A FRONTAL COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660071November 21, 2014
SERVICE BRAKES, ENGINE
DASHBOARD INFORMATION CENTER WARNINGS OF STABILITRACK AND SERVICE BRAKES WITH AUDIBLE CHIMES DURING DRIVING. WENT TO DEALERSHIP AND FOUND OUT THAT THE MASTER CYLINDER WAS LEAKING INTO BRAKE BOOSTER. NO EVIDENCE OF BRAKE LEAK EVER. SEEMS TO BE ONGOING FAILURE WITH THIS MODEL OF ALL OF GM PRODUCT LINES AND A VERY EXPENSIVE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659804November 20, 2014
POWER TRAIN
I HAVE A 2007 SATURN OUTLOOK. WIFE DRIVES THIS VEHICLE EVERY DAY UNTIL IT STOPPED SHIFTING OUT OF SECOND GEAR! SHE WOULD STOP AT THE END OF OUR ROAD AND GO TO TAKE OFF AND THEN THE CHECK ENGINE LIGHT WOULD COME ON AND THEN WOULD NOT CHANGE OUT OF 2ND GEAR. I WAS TOLD BY MY MECHANIC THAT THIS IS A COMMON PROBLEM WITH THIS MAKE. I THINK GM SHOULD DO A RECALL ON THESE VEHICLES. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654957November 14, 2014
POWER TRAIN
TRANSMISSION FAILURE DUE TO FRACTURED WAVE PLATE 3/5. THE 6T70/75 6-SPEED AUTOMATIC TRANSMISSION MAY EXPERIENCE NO REVERSE AND SLIP/FLARE/HARSH SHIFTS IN 3RD AND/OR 5TH GEAR. CODES P0776 CLUTCH PRESSURE CONTROL (PC) SOLENOID 2 STUCK OFF AND P0842 TRANSMISSION FLUID PRESSURE (TFP) SWITCH 1 CIRCUIT LOW VOLTAGE MAY BE SET. THE 35R CLUTCH WAVE PLATE MAY BE BROKEN, ALLOWING THE PISTON TO OVERSTROKE, CAUSING THE PISTON TO LEAK AND RESULTING IN LOSS OF APPLY ON VEHICLES WITH GREATER THAN 25,000 MILES. DURING THE REPAIR PROCESS IT IS IMPORTANT TO INSTALL THE WAVE PLATE IN THE PROPER ORIENTATION TO PREVENT THE POSSIBILITY FOR THE FAILURE TO RE-OCCUR. INSTALL THE ROUNDED EDGE OF THE NEW WAVE PLATE INTERNAL SPLINES FACING THE 35R PISTON. NOTE: THE SAME TSB APPLIES TO 2007-2009 GMC ACADIA, 2007-2009 PONTIAC G5, 2008-2009 PONTIAC TORRENT, 2008-2009 BUICK ENCLAVE, 2008-2009 CHEVROLET EQUINOX AND MALIBU, AND 2009 CHEVROLET TRAVERSE, EQUIPPED WITH THE 6T70/75 6-SPEED AUTOMATIC TRANSMISSION (RPO MH2, MH4, MH6 AND MY9). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654819November 13, 2014
EXTERIOR LIGHTING
HEADLIGHT FAILURES. AS I SEE OVER AND OVER ON THIS SITE. PASSENGER HEADLIGHT STOPPED WORKING SO I REPLACED THE BULB AND IT WORKED FOR 2 WEEKS THEN WENT OUT AGAIN. AS I WAS REPLACING IT AGAIN, I NOTICED THAT THE SOCKET THAT THE BULB PLUGGED INTO WAS SCORCHED/MELTED AND BRITTLE. I READ UP ON THE PROBLEM ONLINE AND CHOSE TO SPLICE IN A NEW SOCKET RATHER THAN SPEND HOURS AT THE DEALERSHIP ONLY TO BE TOLD THAT THEY WOULD NEED TO REPLACE THE WHOLE HARNESS AT SOME OUTRAGEOUS PRICE. IT SEEMS TO BE DOING FINE. NOW THE DRIVER SIDE HEADLIGHT HAS STOPPED WORKING SO I AM FACING THE SAME SITUATION OVER AGAIN. THIS IS AN ISSUE THAT CLEARLY SHOULD BE ADDRESSED BY A RECALL. GM SAVING FEW PENNIES ON A SOCKET THAT WON'T HANDLE THE HEAT OF THE HIGH INTENSITY HEADLAMP AND IT ENDS UP COSTING THE CONSUMER HUNDREDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654582November 12, 2014
STEERING
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS ATTEMPTING TO MAKE A TURN, A LOUD ABNORMAL SQUEAKY NOISE EMITTED FROM THE STEERING COLUMN AND EXCESSIVE FORCE WAS REQUIRED IN ORDER TO TURN THE WHEEL. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653981November 10, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
I HAVE A 2007 SATURN OUTLOOK WHIS IS LEAKING WATER IN THROUGH WHAT I ASSUME IS THE SUNROOF. MY SON, WHO WAS SITTING IN THE THIRD ROW OF SEATING (BACK SEAT) NOTICED WATER LEAKING FROM THE DOME LIGHT. THE WATER WAS ALSO NOTICED IN OTHER AREAS OF THE VEHICLE THROUGHOUT THE DRIVE. I HAVE ALSO STARTED NOTICING ELECTRICAL ISSUES WITH THE VEHICLE NOT THAT THE RAIN HAS COME IN AS WELL AS WATER STAINS FROM OTHER SUCH ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653756November 9, 2014
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
I HAVE BEEN NOTICING THAT MY DRIVER SIDE AND PASSENGER SIDE FLOORS ARE GETTING SOAKED WITH WATER. THIS HAS BEEN HAPPENING FOR ABOUT A MONTH. THE MAIN PROBLEM WAS THAT MY IT WAS JUST ABOVE FREEZING AND I HAD ICE BUILT UP ON THE INSIDE OF MY WINDSHIELD AND HAD TO WAIT TO GET IT TO DEFROST AND THEN DRY THE WINDSHIELD BEFORE I COULD DRIVE THE VEHICLE. AT FIRST I THOUGHT THE SUNROOF WAS LEFT CRACKED SO I TOOK THE FLOORMATS OUT AND DURING THE DAY, LEFT THE SUNROOF AND WINDOWS OPEN TO DRY OUT THE CAR. THIS DID NOT WORK OR SOLVE THE PROBLEM. I TOOK MY CAR TO A CAR WASH TODAY (11/9/14) AND WHEN I WAS LEAVING THE LOT, I WAS ON A SLIGHT DOWNWARD SLOPE TO STOP BEFORE ENTERING THE STREET. I NOTICED THAT WATER WAS COMING THROUGH THE DRIVER SIDE A PILLAR WHERE THE AIRBAG LOGO IS AT. ON THE PASSENGER SIDE, WATER WAS RUNNING DOWN THE INSIDE OF THE WINDSHIELD ON THE DASH, GETTING THE PASSENGER WET. VERY FRUSTRATED THAT THERE IS NO RECALL FOR THE SUNROOF LEAK AS GENERAL MOTORS KNOWS OF THE PROBLEM BUT WILL NOT FIX THE PROBLEM AS IT IS DUE TO THE SUNROOF DRAINS/DRAINAGE TUBES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652616November 5, 2014
AIR BAGS
MY 2008 SATURN OUTLOOK WAS TAKEN INTO THE DEALER FOR THE "SERVICE AIR BAG RECALL" WHICH WAS RESET BY THE DEALER, THE LIGHT CAME ON THE FOLLOWING DAY..THE CAR WAS TAKEN BACK TO THE DEALER THE FOLLOWING WEEK TO HAVE IT LOOKED AT AGAIN, AS TO WHICH THE DEALER CHARGED US $120.00 TO LOOK AT IT THIS TIME WHICH IS ABSURD, SINCE THIS IS A RECALL WHY SHOULD WE OWNERS HAVE TO PAY ANYTHING..THEY INFORMED US THAT IT WAS A BAD SENSOR UNDER THE SEAT AND THAT IT WAS NOT COVERED BY THE WARRANTY...THE DEALER INFORMED US THAT IT WOULD COST $965.00 TO BE FIXED, I'VE BEEN DOING RESEARCH AND COME TO MY FINDINGS MANY OTHER OWNERS OF THE SAME VEHICLE HAVE HAD THE SAME PROBLEM, AND THE SAME ISSUE WITH THE DEALER HAVING THE OWNER PAY FOR THIS PROBLEM..THIS PROBLEM WITH THE VEHICLE SHOULD BE COVERED BY THE DEALER NOT US OWNERS, SINCE IT IS A RECALL, THEY WILL NOT REPLACE A LOVED ONE IF THERE IS AN ACCIDENT WILL THEY? OF COURSE NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652631November 5, 2014
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED AND EXCESSIVE FORCE WAS REQUIRED IN ORDER TO MAKE ANY TURNS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652429November 4, 2014
STEERING
ON 4/30/2012 MY PURCHASED NEW 2009 SATURN OUTLOOK BEGAN EXPERIENCING DIFFICULTY STEERING. THE DEALER DIAGNOSED IT AS A WORN OUT STEERING GEAR. SUBSEQUENTLY, I HAD THIS REPLACED AFTER OWNING THE CAR FOR ONLY 3 YEARS AND WITH ONLY 40,226 MILES. ON 10/2014, WHILE STEERING, A LOUD WHIRRING NOISE OCCURRED WHILE EXHIBITING DIFFICULTY TURNING. AGAIN, THE DEALERSHIP DIAGNOSED IT AS AND REPLACED THE BAD STEERING GEAR WITH ONLY 71,183 MILES. THE SAME REPAIR IN TWO YEARS IS UNACCEPTABLE. I RECENTLY RECEIVED A LETTER FROM GM INDICATING THAT SOME 2009 SATURN OUTLOOKS MAY DEVELOP A POWER STEERING PUMP WEAR CONDITION THAT CAN CAUSE AN INTERMITTENT DROP OF POWER STEERING HYDRAULIC PRESSURE THAT WILL CAUSE REDUCED OF LOSS OF STEERING ASSIST. I INQUIRED WITH THE DEALERSHIP OF A CORRELATION WITH THE REPAIRS I EXPERIENCED AND OF COURSE WAS TOLD THAT THERE WAS NONE. I WILL BE LOOKING TO CONTACT GM CUSTOMER SERVICE TO ESCALATE MY CONCERNS. HOPEFULLY IT HELPS. WE LOVE THE VEHICLE WHEN IT IS TROUBLE FREE, BUT IT HAS BEEN AN ENDLESS NIGHTMARE WITH MULTIPLE TRIPS TO THE DEALERSHIP SERVICE DEPARTMENT FOR NUMEROUS OTHER REPAIRS. LUCKILY THE OTHERS WERE COVERED UNDER WARRANTY, BUT WERE REPAIRS THAT SHOULD NOT HAVE BEEN NEEDED UNTIL MUCH LATER IN THE VEHICLES LIFE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652577November 4, 2014
AIR BAGS
THE PASSENGER AIRBAG WARNING ON THE INSTRUMENT PANEL STAYS "OFF" EVEN IF A PASSENGER IS SEATED. ON THE DASHBOARD, THE WARNING LIGHT SAYS "SERVICE AIR BAG". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652156November 3, 2014
SEAT BELTS
AFTER FOLDING THE SECOND ROW SEATS FLAT TO MOVE SOME LIGHTWEIGHT DONATIONS I HAD TROUBLE WITH THE DRIVERS SIDE 2ND ROW SEAT BELT RECEIVER. I WAS DRIVING WITH MY 7 YEAR OLD DAUGHTER PROPERLY RESTRAINED AND THE SEAT BELT CAME UNLATCHED AND SHE WAS UNPROTECTED. THIS HAPPENED ON TWO MORE OCCASIONS AND THEN I INSPECTED THE SEAT BELT RECEIVER COVER AND NOTICED IT WAS CRACKED. I FOUND NHSTA SERVICE BULLETIN NUMBER 10V37500 / GM RECALL NO. N100243 AND FEEL AS THOUGH THIS RECALL DESCRIBES MY ISSUE EXACTLY. I BROUGHT THIS TO THE ATTENTION OF MY DEALER, SUBURBAN CADILLAC/GMC IN TROY, MI AND THEY STATED MY VIN DID NOT APPLY TO THIS ISSUE. I CONTEND THAT IT SHOULD AND THEY SAID TO CONTACT YOU. I PAID $203.40 TO HAVE IT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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