Saturn Ion Complaints

4,344 consumer complaints on file.

#10488976December 17, 2012
FUEL/PROPULSION SYSTEM
THERE IS A CRACK IN THE PLASTIC FUEL LINE COMING OUT OF THE FUEL PUMP. I SEE ONLINE THERE IS A RECALL FOR THIS PROBLEM BUT GM SAYS MY CAR IS NOT INCLUDED. EVEN THOUGH IT IS FOR THE EXACT PROBLEM THE RECALL ADDRESSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489044December 17, 2012
STEERING
TL* THE CONTACT OWNS A 2006 SATURN ION. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT BEGAN FLASHING AS THE POWER STEERING ASSIST FAILED. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE IN ORDER FOR THE POWER STEERING ASSIST TO INITIATE. THE CONTACT STATED THAT THE STEERING WHEEL THEN BEGAN EXHIBITING AN ABNORMAL GRINDING SOUND AFTER THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE AND THE CURRENT MILEAGES WERE 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488897December 16, 2012
STEERING
POWER STEERING FAILED WHILE DRIVING CAUSED NEAR CRASH SITUATION. GM NOT READY TO FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488886December 15, 2012
STEERING
MY SATURN ION 2007 POWER STEERING FAILED WHILE I WAS DRIVING RESULTING IN NEAR CRASH SITUATION AS STEERING ALL-MOST JAMMED . COMPANY IS NOT READY TO FIX THE POWER STEERING ISSUE IN-SPITE OF EXTENDED WARRANTY ON POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488003December 11, 2012
STEERING
WHILE DRIVING THE PWR SRG LIGHT CAME ON AND THE STEERING SEIZED. PULLED INTO A PARKING LOT AND HAD TOWED TO GARAGE WHERE I FOUND THAT IT WAS THE POWER ASSIST MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487835December 10, 2012
ELECTRICAL SYSTEM
PUT THE KEY IN AND NOW IT WILL NOT SHUT OFF....HAD TO PULL FUSE...KEY WILL NOT TURN BACK AND CAN NOT GET IT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487783December 9, 2012
ELECTRICAL SYSTEM
WHEN I TRY TO TAKE OUT MY KEY I CAN NOT REMOVE IT. I AM ABLE TO TURN OFF THE MOTOR, BUT THEN THE KEY IS STUCK IN THAT POSITION AND I CAN NOT REMOVE IT. I AM CONCERN THAT THEY KEY COULD STICK IN THE POSITION WHERE THE CAR IS STILL RUNNING OR THAT IT WON'T COME OUT AT ALL.. I SOMETIMES HAVE TO STAY IN MY CAR FOR 2-3 MINUTES, SO THAT I CAN REMOVE THE KEY. I KNOW I CAN REMOVE THE KEY WHEN THE CAR MAKES A CERTAIN SOUND. IT IS A SOFT CLICK, AS IF SOMETHING IS RELEASED. IT SOUNDS SIMILAR TO THE WHEN YOU UNLOCK YOUR CAR DOORS WITH THE AUTOMATIC SWITCH, BUT QUIETER. THE KEY STICKS 1-2 TIMES/WEEK AT LEAST. (I USE MY CAR TWICE A DAY, TO AND FROM WORK, THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR SEVERAL YEARS AGO. AT THE TIME IT HAD MAYBE 40,000 MILES. NOW IT HAS 82000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487735December 8, 2012
UNKNOWN OR OTHER
THE POWER STEERING WENT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487708December 7, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 SATURN ION. WHILE PARKED, THE CONTACT TURNED THE KEY IN THE IGNITION TO SHUT THE ENGINE OFF BUT THE KEY COULD NOT BE TURNED PASS THE ACCESSORY MODE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE IGNITION SWITCH WOULD HAVE TO BE REPAIRED. THE CONTACT STATED THAT THE IGNITION WAS PREVIOUSLY REPLACED FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487553December 6, 2012
STEERING
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A LEFT TURN, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE VEHICLE BECAME EXTREMELY DIFFICULT TO STEER. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 46,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486510November 30, 2012
STEERING, ELECTRICAL SYSTEM
THIS VEHICLE WAS PURCHASED BRAND NEW AND DRIVEN VERY LITTLE. PROTECTED IN CLOSED IN GARAGE. DROVE TO COLORADO SPRINGS FOR VACATION AND WENT TO VISIT RELATIVES. PARKED VEHICLE IN FRONT OF RELATIVE HOME AND THE KEY COULDN'T BE TURNED TO SHUT OFF THE CAR. FORTUNATELY THERE WAS A NEIGHBOR OF MY RELATIVES THAT NEW HOW TO SHUT IT OFF BY DISCONNECTING THE BATTERY CABLES. TO START THE CAR THE CABLES HAD TO BE HOOKED BACK UP. DROVE TO FERGUSON BUICK GMC IN COLORADO SPRINGS AND THEY CHECKED IT. THE TUMBLER CAME APART, WON'T TURN OFF , REPLACED IGNITION LOCK. WAS CHARGED FOR HOUSING KIT (15857948), CODE CYL, CYLINDER KIT (20869121), LABOR AND COST OF PARTS TOTALLED $614.22. WITH ONLY 16, 607 MILES FROM 2006 TO 2012 THIS SHOULD NOT HAVE HAPPENED. TODAY, NOVEMBER 30, 2012, I WENT TO DRIVE MY VEHICLE AND WHEN I STARTED THE ENGINE ALL THE LIGHTS ON THE DASH AND MESSAGE ABOUT STEERING OFF TRAC KEEPS FLASHING AND IT SAID SOMETHING ABOUT STEERING FLUID, BRAKES AND THE LIGHTS WERE GOING CRAZY. I AM AFRAID TO DRIVE IT SO I DROVE IT BACK INTO MY GARAGE. COULDN'T DRIVE IT LIKE THAT. NOW WHAT IS WRONG. THIS VEHILCE HAS BEEN PAID FOR SINCE 2008 AND ONLY HAS 19, 000 MILES ON IT. MY HUSBAND BOUGHT ME THIS VEHICLE AS A SURPRISE AND LITTLE DID HE KNOW HE WOULD GET PANCREATIC CANCER THE FOLLOWING YEAR. HE WANTED ME TO HAVE A DEPENDABLE EXTRA VEHICLE. I CANNOT KEEP PAYING MONEY TO FIX A VEHICLE THAT I AM AFRAID TO DRIVE. MAY GET STRANDED SOMEWHERE. I WOULDN'T FEEL IN GOOD CONSCIOUS TO EVEN SELL IT TO ANYONE. NOT WORTH WHAT HE PAID FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486578November 30, 2012
FUEL/PROPULSION SYSTEM
NOTICED A STRONG FUEL ODOR AFTER DRIVING AND WHEN PARKED COMING FROM THE REAR OF MY VEHICLE. TOOK IT TO A GM DEALER. DEALER FOUND A FRACTURE IN THE PLASTIC HOSE OF THE FUEL PUMP, CAUSING A FUEL LEAK. FOUND OUT THERE WAS A RECALL FOR THIS EXACT PROBLEM IN OTHER STATES BUT MY STATE WAS NOT INCLUDED. I FEEL IT SHOULD BE. A FUEL LEAK IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486426November 29, 2012
FUEL/PROPULSION SYSTEM
BEGAN SMELLING AN ODOR OF GASOLINE WHEN I GOT OUT OF MY CAR. DIDN'T THINK MUCH OF IT UNTIL IT HAPPENED SEVERAL TIMES. TOOK MY CAR (2007 SATURN ION) TO A GM DEALER FOR OTHER, UNRELATED ISSUES AND THE SERVICE MANAGER TOLD ME THE FUEL PUMP MODULE WAS CRACKED. I CONTACTED GM AFTER LEARNING ABOUT THE RECALL FOR THE SAME PROBLEM ON CARS IN OTHER "WARM WEATHER" STATES. HOWEVER, THEY TOLD ME BECAUSE IT WAS NOT PART OF THE "RECALL" THEY WOULD NOT HELP COVER THE COST OF REPAIR EVEN THOUGH IT IS A SAFETY/FIRE HAZARD. I'VE READ SIMILAR COMPLAINTS FROM ALL OVER THE COUNTRY, SO THIS IS OBVIOUSLY AFFECTING MORE PEOPLE THAN GM WILL ADMIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486366November 28, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 SATURN ION. WHILE PARKED, THE CONTACT NOTICED AN OVERPOWERING GASOLINE FUEL SMELL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THAT THE FUEL PUMP WAS LEAKING AND WOULD HAVE TO BE REPLACED. THERE WAS A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 09V419000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485687November 26, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2006 SATURN ION. CONSUMER WRITES IN REGARDS TO VEHICLE FUEL LEAK. *SMD THE CONSUMER WROTE IN ON BEHALF OF HIS SISTER, WHO OWNS THE VEHICLE. THE CONSUMER STATED WHEN HE LOOKED UNDER THE VEHICLE, HE NOTICED GAS WAS LEAKING FROM THE TANK. HE TOOK THE VEHICLE TO HIS MECHANIC, WHERE HE WAS INFORMED THE GAS LEAK WAS ABOVE THE GAS TANK. WHEN THE MECHANIC DROPPED THE GAS TANK, IT WAS DISCOVERED THE LEAK WAS COMING FROM THE FUEL PUMP CONNECTOR HOSE. THE REPAIR SHOP REPLACED THE FUEL PUMP WITH A GM PUMP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486114November 26, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT SHE COULD SMELL GASOLINE FUEL WHILE IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 12V459000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE FAILURE MILEAGE WAS 34,411 AND THE CURRENT MILEAGE WAS 39,100. UPDATED 1/17/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485877November 23, 2012
ELECTRICAL SYSTEM
AFTER 50K MILES KEY GETS STUCK IN THE IGNITION AND TAKES 5-10 MINUTES TO COME OUT, REPLACED IGNITION CYLINDER STILL SAME ISSUE, UNABLE TO TURN ENGINE OFF, HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485810November 22, 2012
STEERING
SYNOPSIS: MY SATURN ION EXPERIENCED A POWER STEERING FAILURE FOUR TIMES IN ONE DAY. GM DECLINED TO REPLACE THE STEERING MOTOR BECAUSE THE VEHICLE MILEAGE EXCEEDED ITS "SPECIAL COVERAGE" LIMIT BY 9,000 MILES. EVENT: I WAS DRIVING DOWN A MOUNTAIN ROADWAY, ELEVATION 9,000 FEET, AT ABOUT 35 M.P.H. WHEN AN ALARM SOUNDED IN MY 2006 SATURN ION. THE DASHBOARD NOTED A "POWER STEERING FAILURE," WHICH I HAD NEVER SEEN BEFORE. THE STEERING WHEEL FROZE, AND I WAS ONLY ABLE TO TURN IT LESS THAN A CENTIMETER IN EITHER DIRECTION. THERE WAS NO SHOULDER SO I PARKED THE CAR IN THE LANE, TURNED OFF THE ENGINE, WAITED AND RESTARTED. THE FAILURE WARNING WENT AWAY. I HAD NO CHOICE BUT TO CONTINUE DRIVING BECAUSE OF WHERE I WAS. THE SAME FAILURE HAPPENED FOUR TIMES WITHIN 25 MINUTES DURING MY DRIVE BEFORE I WAS OFF THE MOUNTAIN. I BELIEVE IT SHOULD BE NOTED I WAS IN CONSTANT FEAR OF ANOTHER FAILURE AS I DROVE THE WINDING DOWNHILL ROAD WHERE QUICK STEERING WAS REQUIRED. IN JUNE 2012, GM MAILED ME NOTIFICATION THAT THIS PROBLEM COULD OCCUR. THE PROBLEM HAPPENED EXACTLY AS DESCRIBED IN "SPECIAL COVERAGE" BULLETIN 10187-2, BUT THAT BULLETIN STATES: "DO NOT TAKE YOUR VEHICLE TO YOUR GM DEALER AS A RESULT OF THIS LETTER UNLESS YOU BELIEVE THAT YOUR VEHICLE HAS THE CONDITION AS DESCRIBED." I IMMEDIATELY CONTACTED MY LOCAL DEALERSHIP, O'RIELLY CHEVROLET, AND TOOK THE CAR IN THE MOMENT THE DEALER OPENED. GM ASSIGNED ME CASE NUMBER [XXX], AND ULTIMATELY DECLINED TO REPLACE THE MOTOR OR OFFER COST ASSISTANCE BECAUSE I EXCEED THE "SPECIAL COVERAGE" LIMIT BY 9,000 MILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485106November 19, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 SATURN ION. WHILE PARKED, THE CONTACT CLOSED THE FRONT DRIVER SIDE DOOR WHEN SHE HEARD THE REAR WINDSHIELD SHATTER. THE VEHICLE WAS TAKEN TO AN AUTO GLASS REPAIR SHOP. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,900. THE CONSUMER STATED THE GLASS WAS REPLACED. UPDATED 12/31/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484915November 16, 2012
FUEL/PROPULSION SYSTEM
THE VEHICLE'S FUEL TANK HAS A HOLE WHERE THE "NECK" OF THE SPOUT MEETS THE TANK. THIS RESULTS IN A STRONG SMELL OF GASOLINE AND PRESENTS A SIGNIFICANT DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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