Saturn Ion Complaints

4,344 consumer complaints on file.

#10572480March 26, 2014
ELECTRICAL SYSTEM, ENGINE
2007 SATURN ION. CONSUMER WRITES IN REGARD TO VEHICLE ELECTRICAL PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE WOULD LOSE POWER AND SHUT DOWN. THE VEHICLE WAS TAKEN TO THE DEALER. THE SERVICE INFORMED THE CONSUMER, NO CHIP WAS FOUND AND THEREFORE, THE VEHICLE COULD NOT BE FIXED WITHOUT A CHIP NOTIFICATION. THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574884March 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT STATED THAT SHE WAS ABLE TO ERRONEOUSLY USE HER KEY TO OPEN ANOTHER VEHICLE OF THE SAME YEAR, MAKE AND MODEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO ADVISED THAT HE WAS UNABLE TO REPAIR THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) BUT DO NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ALL OF THE SAME YEAR SATURN IONS WERE MANUFACTURED WITH THE EXACT SAME KEY CODE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574571March 25, 2014
ELECTRICAL SYSTEM, AIR BAGS
LETTER FROM SENATOR TOOMEY ON BEHALF OF A CONSTITUENT RE GM RECALL ( ATTN: AUBREY YANZITO CAN BE REACHED BY EMAIL: [email protected], FAX AT 717-782-4920 OR PHONE: 717-782-3951 OR MAIL). *SMD THE DEALER INFORMED THE CONSUMER, THEY WOULDN'T BE ABLE TO REPLACE THE DEFECTIVE PART UNTIL APRIL 2014. THE CONSUMER WANTED TO KNOW IF GM WAS RESPONSIBLE FOR PAYING FOR A RENTAL VEHICLE, UNTIL THE VEHICLE COULD BE FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574688March 25, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 SATURN ION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT HAD TO FULLY APPLY THE BRAKES WHILE MANEUVERING TO THE SIDE OF THE ROAD AND SHUT VEHICLE OFF TO BRING IT TO A FULL STOP. THERE WAS A RECALL UNDER NTHSA CAMPAIGN ID NUMBER 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574701March 25, 2014
STEERING
AS I WAS DRIVING ON A STRAIGHT-AWAY, ALL OF THE SUDDEN I HEARD 3 DINGS IN MY CAR - SO I CHECKED THE DASHBOARD (I WAS EXPECTING TO SEE FUEL OR MAYBE OIL LIFE), IT READ PWR STR. THEN I NOTICED THAT IT WAS EXTREMELY DIFFICULT TO STEER MY CAR...I HAD LOST MY POWER STEERING COMPLETELY. THE AMOUNT OF STRENGTH IT TOOK JUST TO TURN THE WHEEL WAS IMMENSE. THIS TOOK MORE EFFORT THAN DRIVING AN OLDER CAR THAT DOES NOT HAVE POWER STEERING. LUCKILY, I WAS JUST ARRIVING AT MY DESTINATION. ALSO LUCKILY, THE ISSUE GOES AWAY ONCE I TURN THE CAR OFF AND RE-START IT. THIS HAS HAPPENED 3 TIMES SINCE THE FIRST TIME - ONCE WHILE ON A HIGHWAY, ONCE WHILE PARKING MY CAR, AND ANOTHER WHILE DRIVING THROUGH TOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574724March 25, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY DAUGHTER WAS DRIVING THE CAR HIT A BUMP AND THE CAR SHUT DOWN. IT STARTED BACK UP, DROVE IT HOME AND PARKED IT. GM ISSUED RECALL ON THE IGNITION. I CALLED THE DEALERSHIP AND THEY SAID GM KIND OF JUMPED THE GUN ON THE RECALL AS THE PARTS HAVEN'T BEEN SHIPPED AND TO CALL BACK IN 2 WEEKS. I CALLED AFTER TWO WEEKS AND THEY SAID NO PART TO CALL BACK IN A MONTH. HE SAID THE CAR IS SAFE TO DRIVE BUT ONLY HAVE THE KEY IN THE IGNITION AND NOT ON A CHAIN. WELL THE IGNITION CAN SHUT THE CAR DOWN IF A BUMP IS GONE OVER OR IF THE KEY IS JARRED IN ANY WAY. THE CAR HAS BEEN PARKED SINCE JANUARY. GM HAS KNOWN ABOUT THIS PROBLEM WITH THE IGNITION FOR 10 YEARS AND FATALITIES HAVE OCCURRED DUE TO THE AIRBAGS NOT DEPLOYING DUE TO THE PROBLEM WITH THE IGNITION. HOW CAN GM IGNORED THIS PROBLEM, ISSUE A RECALL AND NOT GET PARTS OUT TO THE REPAIR FACILITIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574822March 25, 2014
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
I RECEIVED A LETTER FROM GM ABOUT THE IGNITION SWITCH RECALL EITHER LAST WEEK OR THE WEEK BEFORE. IT STATED TO DRIVE MY VEHICLE WITH THE IGNITION KEY ONLY, NOT EVEN WITH THE KEY FOB. I WAS ALSO TOLD THAT THE PART IS NO LONGER MADE FOR MY VEHICLE. THE LETTER ALSO STATED THAT THERE IS NO RISK OF IGNITION FAILURE AS LONG AS THE DRIVER USES THE KEY ONLY. I HAVE FAITHFULLY FOLLOWED THAT SINCE RECEIVING MY LETTER. I AM TELLING YOU THAT INFORMATION IS FALSE. AS I WAS DRIVING HOME TONIGHT, I NOTICED THE ENGINE SOUNDED DIFFERENT. THE STEERING BECAME DIFFICULT TO CONTROL, THE BATTERY LIGHT ILLUMINATED ON THE DASH, AND MY BRAKES ONLY RESPONDED TO VERY HEAVY PRESSURE. BASICALLY I HAD LITTLE CONTROL OF MY VEHICLE. I WAS LESS THAN A MILE AWAY FROM HOME. I TURNED INTO A PARKING LOT WITH GREAT DIFFICULTY, TURNED OFF MY VEHICLE AND THEN BACK ON. IT WAS AS IF NOTHING HAPPENED. I AM PANICKED NOW. THANK GOODNESS THIS HAPPENED AFTER I EXITED THE HIGHWAY AND IT WAS AFTER RUSH HOUR. I'M NOT SURE I WOULD HAVE BEEN ABLE TO TURN INTO THAT PARKING LOT WITHOUT INCIDENT IF THERE WAS HEAVIER TRAFFIC. I IMMEDIATELY CALLED GM WHEN I RETURNED HOME AND TOLD THEM THE CAR WASN'T SAFE TO DRIVE, EVEN WITH THE IGNITION KEY ONLY. CUSTOMER SERVICE DIDN'T SEEM TO UNDERSTAND THE DANGER. WE'LL SEE IF THEY FOLLOW UP. I HOPE YOU FOLLOW UP AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574321March 24, 2014
STEERING, ELECTRICAL SYSTEM
THE CAR WOULD NOT TURN OVER, I CALLED ROAD SIDE IN HOPES THAT THE BATTERY JUST NEEDED A JUMP, BUT WHEN THEY ARRIVED I FOUND OUT THAT THE CAR WAS NOT TURNING OVER BECAUSE OF ANOTHER REASON. MY FRIENDS CAME OVER AND WE POPPED THE CLUTCH AND DROVE IT TO A CAR REPAIR SHOP TO HAVE THEM TAKE A LOOK, I WAS THINKING EITHER THE STARTER OR THE ALTERNATOR. HE CALLED ME LAST NIGHT TO TELL ME TO CONTACT GM ABOUT THE RECALL ON THE IGNITION. THE IGNITION IS BAD AND WILL NOT TURN THE CAR OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574501March 24, 2014
ENGINE
TL-THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT IN THE MORNINGS THE VEHICLE WILL NOT START. THE VEHICLE WILL START AFTER MANY ATTEMPTS. THIS FAILURE HAS OCCURRED EVERY DAY OVER A PERIOD OF FOUR MONTHS. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NTHSA CAMPAIGN ID NUMBER 14V047000 (AIR BAGS, ELECTRICAL SYSTEM), HOWEVER PARTS ARE NOT AVAILABLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHO COULD NOT DIAGNOSED THE VEHICLE. VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER HAS BEEN NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 94,127. RG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574594March 24, 2014
ELECTRICAL SYSTEM
THEY KEY GETS STUCK IN THE IGNITION AND SOMETIMES I CANT PUT THE KEY IN THE IGNITION. MANY TIMES IF I CAN GET THE KEY IN AND TRY TO START IT THEN IT DOES NOTHING. I HAD THE CAR TOWED HOME AND THAT IS WHERE IT IS STILL SITTING IN MY DRIVEWAY UNABLE TO START?? I WOULD LIKE TO KNOW WHERE TO TAKE MY CAR FOR THE RECALL REPAIRS, IS TOWING ALSO INCLUDED I DON'T HAVE THE MONEY TO KEEP PAYING TO HAVE THE CAR TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574251March 23, 2014
STEERING
AFTER I STARTED THE VEHICLE AND TRYING TO REVERSE THE VEHICLE FROM PARKING LOT THE CHIME SOUND CAME AND IT DISPLAYED PWR STEERING IN THE DISPLAY. I WAS NOT ABLE TO TURN THE STEERING. I TURNED THE VEHICLE OFF AND TURNED IT BACK ON AND IT WAS FINE. THE SIMILAR INCIDENT HAPPENED TWICE AFTER THAT. I TOOK THE VEHICLE TO GM SERVICE AND THEY WONT TAKE CARE OF THE ISSUE AS MY CAR GOT A REBUILT TITLE. THEY ACKNOWLEDGE THAT IT IS A KNOWN PROBLEM AND GM WONT HONOR THE EXTENDED WARRANTY AS THE CAR GOT A REBUILD TITLE. THEY SAID THAT IF IT WAS A RECALL THEY WILL TAKE CARE OF IT AND THE CHARGE FOR THE REPAIR IS APPROXIMATELY $1000. GM IS TRYING TO RIP ME OFF FOR THEIR FAULT ONLY BECAUSE MY CAR HAVE A REBUILD TITLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574123March 22, 2014
STEERING
POWER STEERING SHUTS OFF WITHOUT WARNING. ONCE IT HAPPENS YOU CANNOT TURN THE VEHICLE. MUST POWER DOWN THE CAR AND TURN IT BACK ON TO GET THE POWER STEERING TO WORK. IT CAN HAPPEN 2-3 TIMES IN A 5 MILES STRETCH, INCONSISTENT. WARNING - HAPPENS WHEN TURNING THE VEHICLE - I ALMOST CRASHED. HAD TO STOP AUTO IN THE MIDDLE OF A BUSY INTERSECTION - VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574128March 22, 2014
ELECTRICAL SYSTEM
I HAVE BEEN STRUGGLING FOR YEARS WITH MY CAR NOT WANTING TO START. I HAD THIS TO MANY GARAGES AND EVEN THE SATURN DEALER AND NO ONE COULD FIND A PROBLEM. FINALLY THE CAR JUST STOPPED STARTING, AND THEN I REPLACED THE IGNITION SWITCH. THIS SEEMED TO WORK FOR 2 DAYS AND THEN MY CAR JUST DIED ELECTRICALLY ON FEBRUARY 21ST AND ON THE 26TH THE GARAGE REPAIRED THIS WHICH COST ME $309.00. THE VERY NEXT DAY THE RECALL FOR THIS PROBLEM WAS ANNOUNCED. WILL YOU REIMBURSE ME FOR THE COST OF THE REPAIR? THIS SEEMS APPROPRIATE SINCE THIS WAS ULTIMATELY THE FAULT OF THE FAULTY IGNITION SWITCH AND I AM JUST FORTUNATE THAT AN ACCIDENT WAS NOT INVOLVED SINCE I HAVE HAD THIS VEHICLE SINCE 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574138March 22, 2014
STEERING
I WAS DRIVING ON THE HIGHWAY AND MY POWER STEERING SENSOR CAME ON AND I HAD NO POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573990March 21, 2014
STEERING, ELECTRICAL SYSTEM
IN DECEMBER, 2012 WE PURCHASED A 2007 SATURN ION FROM A LOCAL DEALER. SHORTLY AFTER PURCHASE WE HAD ISSUES WITH THE ELECTRICAL SYSTEM AND THE IGNITION KEY WHICH WE CONTACTED THE DEALER ABOUT AND WERE REASSURED THAT IT WAS NO CAUSE FOR CONCERN, SUBSEQUENTLY WE ALLOWED MY SIGNIFICANT OTHER'S DAUGHTER TO TAKE THE VEHICLE TO COLLEGE WITH HER AS SHE NEEDED A FORM OF TRANSPORTATION AT SCHOOL. ON BLACK FRIDAY, 2013 SHE ENCOUNTERED A MINOR MOTOR VEHICLE ACCIDENT IN A PARKING LOT WHERE IT IS MY UNDERSTANDING THE VEHICLE SHUT OFF. I HAVE CONTACTED GENERAL MOTORS AND REQUESTED A COURTESY VEHICLE FOR HER WHICH THEY HAD AGREED TO PROVIDE THROUGH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S WEB SITE AND THEY STATE ONE EXCUSE AFTER ANOTHER WHY THEY CANNOT DO THIS. GENERAL MOTORS HAS EXHIBITED A COMPLETE LACK OF ANY CONCERN FOR THE DRIVER'S SAFETY AND THEY ARE NOW AT THE POINT WHERE THEY WANT MY SIGNIFICANT OTHER TO DRIVE 500 MILES ACROSS STATE PICK UP HER VEHICLE, TAKE IT TO A DEALER AND PICK UP A RENTAL CAR, WHICH WILL COST HER A $50 DEPOSIT AND WHEN THE REPAIR, WHICH IS A MANUFACTURERS DEFECT, IS FINALLY COMPLETED SHE SHOULD DO THIS ALL OVER AGAIN WITHOUT ANY COMPENSATION FROM GM. THIS IS TOTALLY UNACCEPTABLE AND IN COMPLETE CONFLICT WITH WHAT GM HAS TOLD THE NHTSA THEY WOULD DO. AT THIS POINT IN TIME, I RESPECTFULLY REQUEST NHTSA INVESTIGATE THIS MATTER AND PROPOSE AN AGREEABLE RESOLUTION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10574033March 21, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED.THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573938March 21, 2014
ENGINE, EQUIPMENT ADAPTIVE/MOBILITY, FUEL SYSTEM, GASOLINE
I HAVE HAD TROUBLE WITH THIS IGNITION FOR YEARS, HAVING TO JIGGLE IT TO START THE CAR, A KEY TIP BROKE OFF FROM TRYING TO TURN IT. I ALSO WAS NEVER CONTACTED ABOUT FUEL LINE RECALL THAT I HAD TO HAVE REPAIRED AND PAID FOR. MY ENGINE HAS ALSO LOST POWER AND THE ENGINE LIGHT HAS BEEN ON FOR YEARS AND THEY DON'T KNOW WHY? I DON'T FEEL SAFE EVEN DRIVING THIS PIECE OF JUNK TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573946March 21, 2014
ELECTRICAL SYSTEM:IGNITION
THE IGNITION IS STUCK ON THE ON POSITION. NO MATTER WHAT IS DONE THE CAR CANNOT BE TURNED OFF WITH THE IGNITION KEY. HAD TO REMOVE A FUSE TO GET CAR TURNED OFF. THERE IS A RECALL ON THIS MODEL FOR THE IGNITION BUT NOT FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573957March 21, 2014
STEERING, AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE VEHICLE HAD MULTIPLE FAILURES. THE STEERING WAS ROUGH AND THE TRANSMISSION WAS CAUSING THE VEHICLE TO MAKE LOUD NOISES WHEN THE WHEELS WERE TURNED LEFT OR RIGHT. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER:14V047000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER THE DEALER STATED THAT THE PARTS WOULD BECOME AVAILABLE MID APRIL. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. AN AUTHORIZED DEALER WILL INSPECT THE TRANSMISSION AND STEERING FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 175. THE MILEAGE OF 175 WAS REAFFIRMED BY THE CONTACT. UPDATED 05/28/14 MA THE CONSUMER STATED THE VEHICLE BEGAN HAVING ISSUES 2 WEEKS AFTER IT WAS PURCHASED. THE VEHICLE WOULDNT START, IT HAD HIGH IDLING PROBLEMS, AND MOST RECENTLY THE STEERING COLUMN FAILURE. THE BATTERY AND THROTTLE WERE BOTH REPLACED. UPDATED 05/29/2014* JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573655March 20, 2014
ENGINE, VEHICLE SPEED CONTROL
ENGINE REDUCED SPEED LIGHT AND TRACTION LIGHT CAME ON AND CAR CANT ACCELERATE PAST 20MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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