Saturn Ion Complaints

4,344 consumer complaints on file.

#10090199September 1, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING MOTOR FAILED. THIS MADE IT HARD FOR THE CONSUMER TO STEER THE VEHICLE. DEALERSHIP WAS AWARE OF THE PROBLEM, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089972August 30, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088558August 25, 2004
ENGINE AND ENGINE COOLING
DROVE THROUGH WATER ABOUT 5 TO 6 INCHES DEEP DURING RAIN, CAR STOPPED WOULD NOT RESTART, ENGINE HAD TO BE REPLACED DUE TO WATER DAMAGE, THE CAR WAS JUST ONE YEAR OLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086834August 14, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
PICKED UP MY BRAND NEW SATURN ION-2 ON 11 AUG 04 AT 6:30 P.M. FROM THE SATURN OF FAYETTEVILLE, NC DEALERSHIP. ROVE THE VEHICLE TO TAKE MY DAUGHTER TO SCHOOL ON 12 AUG O4. 12 AUG 04, MILAGE AT THE TIME OF INCIDENT: 56 MILES HILE DRIVING AT APPROXIMATELY 35 MPH PREPARING TO MAKE A LEFT-HAND TURN, THE AIR BAG READY LIGHT CAME ON. IT REMAINED ON FOR 10-15 SECONDS. AFTER MAKING A LEFT HAND TURN, WHILE TRAVELING APPROXIMATELY 8 MILES PER HOUR, THE AIR BAG READY LIGHT CAME ON AGAIN, AND REMAIND ON FOR APPROXIMATELY 10-15 SECONDS. 3 AUG 04. VEHICLE MILAGE AT THE TIME OF INCIDENT: 87 MILES THE NEXT DAY WHILE DRIVING THE VEHICLE TO THE SATURN DEALERSHIP FOR A SERVICE CHECK, THE AIR BAG READY LIGHT CAME ON AGAIN AND REMAINED ON FRO APPROXIMATELY 10-15 SECONDS.. VEHICLE MILAGE :102 AT TIME OF SERVICE THE SATURN SERVICE DEPATEMENT TOLD ME THAT THEY COULD FIND NO INDICATION THAT THE LIGHT EVER CAME ON, BUT IF IT HAPPENED AGAIN, THEN BRING IT BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086701August 12, 2004
SUSPENSION:FRONT, ENGINE AND ENGINE COOLING
IN OCTOBER OF 1993, I BOUGHT A 2004 ION 2 QUAD COUPE FROM SATURN OF LARCHMONT. I TRADED IN MY 1997 SC1 FOR THIS CAR. IN THE BEGINNING OF NOVEMBER, I NEEDED TO HAVE THE RIGHT SIDE FRONT BULB REPLACED BECAUSE IT BURNED OUT. IN JANUARY, I BROUGHT THE CAR IN FOR ITS FIRST OIL CHANGE AND TWO RECALLS. IT ALSO TO MADE A RATTLING SOUND UNDERNEATH. THIS FIRST TIME, THE LINK AND TORSION BAR SUPPORTS WERE REPLACED. I RETURNED ABOUT TWO WEEKS LATER WITH THE RATTLE AND AN ADDITIONAL COMPLAINT. THE CAR HAD STALLED WHILE DRIVING IT. I WAS TOLD THAT A BOOK UNDERNEATH THE SEAT WAS MAKING THE RATTLING NOISE. THEY ALSO SAID THAT THE STALLING COULDNT BE DUPLICATED, SO THEY DIDNT KNOW WHAT NEEDED TO BE FIXED. I RETURNED ONE WEEK LATER WITH THE SAME RATTLING PROBLEM. THEY KEPT THE CAR FOR THREE DAYS AND DROVE IT OVER SIXTY MILES. THIS TIME THEY REPLACED THE SWAY BAR LINKS AND BUSHINGS. FINALLY, THE NOISE STOPPED! IN JULY I BROUGHT THE CAR TO SATURN OF WHITE PLAINS. THE CAR HAD STALLED AGAIN AND STARTED STUTTERING WHEN STEPPING ON OR RELEASING THE GAS PETAL. AGAIN NO CODES WERE FOUND TO INDICATE WHY IT STALLED. I WAS ALSO TOLD THAT THE STUTTERING WAS NORMAL FOR THE VTI ENGINE BECAUSE OF ITS NEW TECHNOLOGY. ABOUT A WEEK AND A HALF LATER, THE RATTLING STARTED UNDERNEATH THE CAR AGAIN. I BROUGHT THE CAR INTO SATURN OF WHITE PLAINS AGAIN. TWO DAYS BEFORE MY APPOINTMENT, THE RADIO HAD RESET ITSELF. ON THE DAY OF MY APPOINTMENT, THE TECHNICIAN TOOK THE CAR OUT AND SAID HE HEARD NO NOISE AND FELT NO RATTLING. HE TOOK ME OUT WITH HIM AND SAID WHAT I HEARD WAS NORMAL. AGAIN A TEST WAS RUN AND NO CODES WERE FOUND. I BROUGHT THE CAR TO SATURN OF LARCHMONT ON JULY 30, 2004 BECAUSE THE RATTLING CONTINUED AND THE RADIO RESET ITSELF AGAIN. BOB LINDER, THE SERVICE MANAGER, TOOK HIS TIME AND LOGGED MY ISSUES FOR THE TECHNICIANS TO ADDRESS THEM. THE STABILIZER LINKS WERE REPLACED AGAIN. A NEW RADIO WAS ORDERED TO REPLACE THE ONE IN THE CAR. THE BANGING UNDERNEATH THE CAR HAS RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083516August 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE ACCELERATING, THE VEHICLE DOWN SHIFTED. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE TRANSMISSION CHIP NEEDED TO BE REPLACED. THE PROBLEM RECURRED AND WAS TAKEN BACK TO THE DEALER FOUR TIMES. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *JB ON NUMEROUS OCCASIONS THE VEHICLE DID NOT SHIFT PROPERLY. THE VEHICLE WOULD FEEL AS IF THE TRANSMISSION WAS SLIPPING. THE RPM WOULD GO UP BUT THE VEHICLE DID NOT ACCELERATE AND NO PROBLEM WOULD BE FOUND BY THE SERVICE DEALER. THE CONSUMER HAD ALMOST EXPERIENCED 2 REAR END COLLISIONS AND 1 BROADSIDE COLLISION. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087585August 10, 2004
AIR BAGS:FRONTAL
THE AIR BAG LIGHTS WERE ON. DEALER TOLD CONSUMER THAT HE WOULD HAVE TO WAIT UNTIL HE IS CALLED. CONSUMER STATED THAT HE IS AFRAID TO DRIVE WITHOUT AIR BAGS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087522August 9, 2004
EXTERIOR LIGHTING:TURN SIGNAL
VEHICLE WAS SERVICED 8 TIMES FOR PASSENGER FRONT SERVICE TURN SIGNAL LIGHT. THE BULB WAS REPLACED, MANUFACTURER SENT A REPRESENTATIVE TO INSPECT THE VEHICLE AND NOTHING WAS FOUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086344August 6, 2004
STRUCTURE:BODY:DOOR, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE DRIVER'S SIDE DOOR LEAKS AT THE TOP. CONDENSATION GATHERS ON THE UPPER INSIDE OF THE DOOR AND DRIPS ON THE DRIVERS LEG, AS WELL AS ON THE POWER WINDOW/LOCKS SWITCHES, WHICH COULD CAUSE CORROSION OR A SHORT IN THE ELECTRICAL SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086239August 5, 2004
EXTERIOR LIGHTING
THE FRONT LEFT LIGHT OF MY 2003 SATURN ION HAS GONE OUT REPEATEDLY. UPON CAREFUL INSPECTION, THE BULB ITSELF IS NOT BURNT OUT. WHEN SIGNALING LEFT, THE BLINKER IN THE VEHICLE AND THE LEFT TAIL LIGHT BLINK VERY RAPIDLY. AS THE FRONT LEFT TURN SIGNAL LIGHT IS ALSO THE DAYTIME RUNNING LGHT, I HAVE A BURNT OUT LEFT DAYTIME RUNNUNG LIGHT WHICH IS A POSSIBLE SAFTEY HAZARD. THE VEHICLE WAS BROUGHT IN TO THE DEALER THREE TIMES. THE FIRST TWO TIMES I WAS TOLD THAT THE BULB WAS DEFECTIVE AND THAT THEY HAD JUST REPLACED IT. I KNOW THIS IS NOT TRUE AS I TRIED TO TROUBLESHOOT THE VEHICLE BEFORE BRINGING IT TO THE DEALER BY TAKING THE RIGHT "GOOD" BULD AND SEEING IF IT WOULD TURN ON IN THE LEFT LIGHT ASSEMBLY. IT DID NOT. THE THIRD TIME I BROUGHT IT IN THE SERVICE MANAGER TOLD ME THEY WOULD JUST REPLACE THW WHOLE ASSEMBLY AS THEY HAVE BEEN HAVING PROBLEMS WITH THEM. AFTER FOUR MONTHS THE PROBLEM RE-APPEARED AND I ONCE MORE HAD TO BRING IT INTO THE DEALER. BEING THAT THE WARRANTY IS NOT EXPIRED, I HAD TO PAY FOR THE REPAIR. AS THIS SEEMS TO BE A REOCCOURING SAFTEY FAILURE, PLEASE INVESTIGATE AND ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084044August 2, 2004
CHILD SEAT
WHILE DRIVING AT 15 MPH CONSUMER BRAKED SUDDENLY TO AVOID A COLLISION AND HEARD A DISTURBANCE IN THE BACK SEAT OF THE VEHICLE. CONSUMER FOUND THAT THE GUARD ON THE SEAT SEPARATED, AND THE CHILD WAS LYING AGAINST THE FRONT SEAT OF THE VEHICLE. CONSUMER CLAIMED THAT THE CHILD WAS NOT INJURED BY THE MISHAP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082541July 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A SATURN ION 2 IN JANUARY SINCE THAT DAY I HAVE ONLY GOT AN AVERAGE OF 22.5 MPG THAT IS 270 MILES PER 12 GALLON TANK (AND IT STILL CONTINUES). IN MARCH AS I WAS DRIVING DOWN A BACK ROAD, IT LURCHED, THE CHECK ENGINE LIGHT CAME ON, IT BOGGED DOWN, AND WOULD NOT ACCELERATE OVER 50MPH AND WAS EXTREMELY SLUGGISH, FELT LIKE I WAS DRIVING A GOLF CART. I HAD IT TOWED TO THE DEALER. THE RECALLS ON THE FUEL FILTER AND COMPUTER SYSTEM WERE COMPLETED. THE DEALER INFORMED ME THAT THE CAR WAS "OPERATING AS DESIGNED" AND THE PROBLEM COULD NOT BE REPEATED. JUNE 10TH, THE CAR REPEATED THE SAME PROBLEM. I TOOK IT IN AGAIN, THEY DID THE 6,000 MILE SERVICE ON IT. PER MY RECORDS, EVERYTHING "CHECKED OUT". THE PROBLEM COULD NOT BE REPEATED. THE CAR WAS "OPERATING AS DESIGNED. 3 WEEKS LATER, DRIVING ON THE FREEWAY, THE CAR ONCE AGAIN, LURCHED, THE CHECK ENGINE LIGHT CAME ON, AND WENT FROM 65 40 MPH. THANKFULLY I DID NOT GET REAR-ENDED. I EXITED THE FREEWAY, HAD TO STOP AT A LIGHT, THEN DURING A LEFT HAND TURN HAD DIFFICULTY GETTING THE CAR TO ACCELERATE. THE CAR FINALLY CORRECTED ITS PROBLEM, AND I WAS ABLE TO DRIVE HOME. I TOOK THE CAR TO THE DEALERSHIP YET AGAIN, THEY COULD NOT REPLICATE THE PROBLEM. THEY REPLACED MY VALVE BODY AND NOW MY CAR IS RUNNING WORSE THEN IT WAS BEFORE. I STOPPED BY THE DEALERSHIP A DAY AGO, AND TALKED TO THE MAINTENANCE MANAGER, AND HE STATED THAT HE HOPES THEY REPLACE THE CAR, SINCE THERE IS NOTHING THEY CAN DO ABOUT IT. THEY HAVE TRIED EVERYTHING. MY CAR IS UNSAFE TO ME AND OTHERS AROUND. IT IS A SAFETY ISSUE. I AM NO LONGER COMFORTABLE DRIVING MY CAR. I HAVE OPENED A CASE WITH SATURN CUSTOMER ASSISTANCE. THIS PROBLEM THAT I HAVE EXPERIENCED AND AS I HAVE READ OTHERS TOO, IS EXTREMELY UNSAFE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081019July 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR HESITATES WITH NO WARNING WHEN TAKING OFF FROM STOP. ALMOST REAR ENDED. ALSO ALMOST STRUCK FROM SIDE IN INTERSECTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080405July 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WE OWN A 2004 SATURN ION3 QUAD COUPE, IT HAS A DIFFERENT TRANSMISSION THEN THE OTHERS. WE BOUGHT THE VEHICLE ON DECEMBER 31, 2003. IT HAD 91 MILES ON IT. WE NOTICED THE TRANSMISSION SEEMED TO HESITATE A LITTLE GOING FROM FIRST INTO SECOND. WHEN WE TOOK IT IN FOR IT'S FIRST OIL CHANGE IN MARCH, WE ASKED THEM TO LOOK AT THE TRANSMISSION. THEY REPORTED BACK THAT IT WAS NORMAL FOR A 4 CYLINDER TO ACT THE WAY IT WAS. ASSUMING THEY KNEW WHAT THEY WERE TALKING ABOUT WE LEFT IT AT THAT. WE TOOK IT IN AGAIN FOR PAINT DAMAGE THEY HAD CAUSED WHEN THEY HAD THE VEHICLE FOR THE OIL CHANGE, AND AGAIN ASKED THEM TO LOOK AT THE TRANSMISSION (ONLY ABOUT A WEEK LATER). THEY AGAIN REPORTED THEY TEST DROVE AND IT WAS FINE. NOW THIS PAST WEEK FOR IT'S SECOND OIL CHANGE ON TUESDAY, JUNE 29TH, WE AGAIN ASKED THEM BECAUSE IT SEEMED TO HAVE GOTTEN WORSE. THEY AGAIN REPORTED IT WAS NORMAL OPERATION. NOT A WEEK AFTER THAT REPORT ON SUNDAY, JULY 4TH AMIDST OUT 4TH OF JULY CELEBRATION WE DROVE A BLOCK AND A HALF FROM HOME AND TURNED A CORNER ONTO THE MAIN ROAD. WHEN I WENT TO ACCELERATE THE CAR REVVED AND DIDN'T SWITCH INTO SECOND GEAR. IT FOUGHT TO GO FASTER IN FIRST GEAR, BUT NEVER SWITCHED. WE NOTICED IMMEDIATELY AND TRIED PARKING AND AGAIN MOVING INTO DRIVE, THINKING MAYBE IT HAD DROPPED ITSELF INTO NEUTRAL. AGAIN THE SAME THING, WE SLOWLY TURNED THE CORNER AND PUTTED OUR WAY BACK DOWN THE BLOCK TO THE DRIVEWAY AT 5 MILES AN HOUR SO AS NOT TO FURTHER DAMAGE THE ENGINE DUE TO TRANSMISSION FAILURE. THE CAR CURRENTLY HAS 7000 MILES ON IT AND A TRANSMISSION THAT DOESN'T WORK. WE MEET WITH THE DEALERSHIP TODAY TO DISCUSS RETRIBUTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074138July 6, 2004
EXTERIOR LIGHTING:HEADLIGHTS, SUSPENSION:FRONT:WHEEL BEARING, VEHICLE SPEED CONTROL
THROTTLE FROZE DURING THE WINTER MONTHS. CONSUMER CONTACTED MANUFACTURER, AND WAS TOLD THAT BECAUSE WARRANTY EXPIRED THEY WILL NOT MAKE ANY REPAIRS WITHOUT CONSUMER FIRST PAYING FOR IT. ALSO, HEADLIGHT COVERS WERE COVERED WITH A FILM THAT MADE VISIBILITY DIFFICULT.*AK ON 3-7-04 THE VEHICLE WAS INVOLVED IN AN ACCIDENT. WHEN THE CONSUMER TOOK HER FOOT OFF THE GAS BUT THE VEHICLE DID NOT SLOW DOWN. THE VEHICLE BEGAN TO SLIDE THEN ROLLED OVER. THE DRIVER SUSTAIN DOUBLE WHIPLASH AND LEFT SHOULDER MUSCLE SPASMS. THE VEHICLE WAS NOT TOTALED. ON 6-16-04 THE FRONT PASSENGER SIDE WHEEL BEARING WAS REPLACED. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10078902June 28, 2004
ENGINE AND ENGINE COOLING
OUR 2003 SATURN ION II HAS STALLED ON NUMEROUS OCCASIONS. THIS PROBLEM STARTED OCCURING A MONTH AFTER WE PURCHASED THE VEHICLE AND HAVE CONTINUED SINCE. WE HAVE TAKEN OUR CAR IN FOR SERVICE FOR THIS PARTICULAR PROBLEM ON THESE DATES: 10/3/03, 11/5/03, 5/24/04. WE ARE ALSO TAKING IT IN 6/28/04 FOR SERVICE FOR THE SAME REASON. THE SATURN HAS STALLED WHILE SLOWING DOWN AT A STOPLIGHT, WHILE TURNING THROUGH AN INTERSECTION, WHILE DRIVING, WHILE ACCELERATING FROM A STOP SIGN, AND WHILE ENTERING A TOLL STATION. WE WERE VERY CLOSE TO BEING STRUCK BY OTHER VEHICLES IN SEVERAL OF THESE OCCASIONS, BUT FORTUNATELY WERE NOT. WITH MY WIFE EXPECTING OUR FIRST CHILD, WE ARE VERY HESITANT TO DRIVE THIS VEHICLE. WE DO NOT FEEL SAFETY FOR OURSELVES AND FOR OTHERS WHEN IN THIS CAR. 10/3/03 - SATURN SERVICE DEPT. CHECKED THE BATTERY AND IT CHECKED OUT OK 11/5/03 - SATURN SERVICE DEPT. CHECKED FOR CODES AND FOUND P1599 STALL CODE IN HISTORY. CHECKED WIRING AND CONNECTORS AND FOUND JUNCTION BLOCK LOOSE UNDER HOOD. THEY TIGHTENED UNDER HOOD JUNCTION BLOCK CONNECTOR SCREWS. 2/19/04 - SATURN SERVICE DEPT. REPLACED FUEL FILTER (RECALL - 03068) 5/24/04 - SATURN SERVICE DEPT. TEST DROVE CAR AND COULD NOT DUPLICATE THE CONCERN. LOOKED FOR CODES IN SYSTEM OR TSB'S, BUT NONE WERE FOUND. WE FEEL NOTHING HAS BEEN DONE TO RESOLVE THIS ISSUE WE ARE CONTINUOUSLY HAVING, AND ARE EXTREMELY DISSATISFIED WITH THE SERVICE WE HAVE RECEIVED. WE WOULD LIKE THE PROBLEM TO BE SOLVED OR SOME ACTION TO BE TAKEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079846June 23, 2004
AIR BAGS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE INVOLVED IN A CRASH AND AIR BAGS DID NOT DEPLOY. *MR THE CONSUMERS DAUGHTER WAS INVOLVED IN 2 INCIDENTS WITH THIS VEHICLE. THE DAUGHTER WAS HIT BY A HARLEY DAVIDSON F150 TRUCK IN THE FIRST INCIDENT WHERE SHE TURNED AND THE HARLEY HIT HER IN THE FRONT PASSENGER SIDE AND THE SECOND INCIDENT OCCURRED WHEN THE DAUGHTER DROVE 4 MILES, AND PARKED, THEN FIFTEEN MINUTES LATER THE GAS PEDAL STUCK AND SHE WAS UNABLE TO RELEASE IT. THE BRAKES HAD BECOME INOPERATIVE. THE VEHICLE WAS PLACED IN PARK ALONG WITH THE EMERGENCY BRAKE AND SHUT OFF. *SC *JB (DUPLICATE REPORT - SEE ODI REF. NO. 10074368 *MJJ)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10078691June 23, 2004
STEERING:ELECTRIC POWER ASSIST SYSTEM
ELECTRONIC ASSIST STEERING SYSTEM:RAVALING AT INTERSTATE SPEED - DESIGN FLAW.ESIGN FLAW RESULT - LOST CONTROL OF CAR DUE TO SUDDEN JERK OF WHEEL TO AVOID COLLISION WITH MOTORIST COMING INTO OUR LANE. DID 270 DEG SPIN IN HEAVY TRAFFIC. CAME TO STOP AGAINST MEDIAN GUARDRAIL AFTER CROSSING TWO LANES.PEED 65 MPH WITH TRAFIC FLOW. MISC. NOTES: 1) CAR OCCUPANTS = 3EA. 2) IT IS PREDICTED THAT THIS DESIGN FLAW IS SERIOUS ENOUGH THAT THE PUBLIC WILL BE EXPOSED TO NEWS REELS DETAILING FLAW RESULTING IN DEATHS, SATURN WILL BE FORCED TO RECALL. TIME TO GET BUSY TO MAKE RECALL EFFORT REALITY.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10078619June 22, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FRONT SIDE DOOR LOCK CYLINDER IS MISSING OR DOES NOT SIT FLUSH TO THE OUTER DOOR PANEL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078615June 22, 2004
EXTERIOR LIGHTING:TURN SIGNAL
TURN SIGNAL FAILED AND WAS REPAIRED 4 TIMES WITHIN FIRST 7,000 MILES OF USAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Ion