Saturn Ion Complaints

4,344 consumer complaints on file.

#10350697August 20, 2010
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2006 SATURN ION QUAD COUPE AND MY KEY GOT STUCK IN THE IGNITION AND MY CAR WONT TURN OFF. THE KEY DOES NOT TURN AND THE "SHIFT LOCK" INSTRUCTIONS IN THE SATURN USER MANUAL DO NOT WORK. I TOOK MY CAR TO 3 GM DEALERS AND 2 OF THEM COULD NOT FIX IT AND SAY THEY HAVE NEVER SEEN ANYTHING LIKE THAT. I DO NOT KNOW WHAT TRIGGERED IT, I HAVE NOT HAD ANY OTHER ISSUES WITH MY KEY OR IGNITION BEFORE. I ENDED UP HAVING TO LEAVE MY CAR AT A GM DEALERSHIP. THEY WERE ALREADY CLOSED SO ONE OF THE GUYS PULLED THE FUSE THAT TURNS THE IGNITION OFF, HOWEVER THE KEY IS STILL INSIDE SO THE CAR IS STILL ON, THE DOORS WONT LOCK AND THE GM DEALERSHIP DOES NOT HAVE GATES TO PROTECT MY CAR. IN OTHER WORDS MY BATTERY WILL EVENTUALLY DIE AND THERE IS A RISK THAT MY CAR WILL GET STOLEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350820August 20, 2010
STEERING
POWER STEERING WENT OUT IN 2004 SATURN ION AFTER THE WARRANTY HAD EXPIRED (2008). TOOK IT TO DEALERSHIP AND THEY SAID IT WOULD BE $1000. COULD NOT AFFORD IT AND BEGAN LOOKING ONLINE FOR OTHER ALTERNATIVE. FOUND MANY OTHERS WITH THE SAME PROBLEM. CONTACTED SATURN BY PHONE, MAIL, SIGNED PETITIONS. NOTHING WAS EVER DONE. RECENTLY FOUND OUT GM RECALLED THE SAME PART FOR THE CHEVY COBALT, BUT NOT SATURN. FINALLY SEEN WHERE YOU COULD TAKE THE SATURN IN AND THEY WOULD FIX IT FOR FREE. I FOUND OUT ONLINE, SATURN NEVER SENT ME NOTIFICATION. WHEN I TOOK IT IN THEY SAID I HAD 2,000 MILES OVER WHAT THE "SPECIAL WARRANTY" WOULD COVER. CONTACTED THEY SATURN CUSTOMER SERVICE, THEY OPENED AN INVESTIGATION AND CALLED ME BACK TO SAY THERE WAS NOTHING THEY COULD DO DUE TO THE 2,000 MILES AND WHEN I ASKED FOR SOMEONE HIGHER I WAS TOLD THERE WAS NOWHERE HIGHER THIS WAS GM'S FINAL DECISION BUT I SHOULD PAY FOR THE REPAIRS BECAUSE THIS WAS A HAZARD. I ASKED AGAIN FOR A SUPERVISOR OR ANYONE ELSE HIGHER THAN HER SHE AGAIN SAID THERE WAS NO ONE HIGHER AND THIS WAS GM'S FINAL DECISION AND REMAINED ON THE LINE SILENT THEN FINALLY DISCONNECTED THE CALL. I DO NOT UNDERSTAND HOW THEY CAN REFUSE TO LET ME TALK TO SOMEONE HIGHER AND FURTHERMORE REFUSE TO COVER A MANUFACTURERS DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350859August 20, 2010
STEERING
WHILE DRIVING FOR LESS THAN 5 MINUTES, THE CAR DINGED AND THE PWR STR LIGHT CAME ON. I WAS UNABLE TO TURN THE WHEEL WITHOUT CONSIDERABLE EFFORT. DROVE HOME AT ABOUT 30 MILES PER HOUR AND HAD EXTREME DIFFICULTY TURNING THE WHEEL. THIS IS VERY DANGEROUS! I COULD BARELY TURN THE WHEEL AT ALL AND WAS CONCERNED FOR MY SAFETY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350644August 19, 2010
FUEL SYSTEM, GASOLINE
A WEEK AGO I STARTED TO GET THE SMELL OF FUEL INSIDE THE. CAR. I GOT SO BAD AFTER A WEEK THAT YOU CAN SMELL IT AS YOU GET OUT OF THE CAR. THE CAR STARTED TO MISS AND JERK WHILE I WAS DRIVING. I TOOK IT TO MY MECHANIC AND SAID IT WAS THE FUEL PUMP. MY MECHANIC IS CHARGING ME $310.00 FOR THE PUMP, AND $120.00 FOR LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350676August 19, 2010
STEERING
MY POWER STEERING IN MY SATURN ION WENT OUT WHEN I WAS DRIVING ABOUT 55 MPH. WHEN TRYING TO GET OFF THE HIGHWAY, I HAD NO POWER STEERING AT ALL AND HIT A GUARD RAIL. I TURNED THE CAR OFF AND RESTARTED IT AFTER COLLECTING MYSELF. THE POWERE STEERING WORKED JUST FINE. THE FOLLOWING DAY THE SAME THING HAPPENED, WAS RUNNING FINE THEN, NO POWER STEERING AGAIN. THIS TIME IT NEVER CAME BACK. I HAVE SEEN MANY RECALLS FOR GM CARS THAT HAVE THE SAME POWER STEERING SYSTEM. WHY NOT FOR THE SATURN. IT IS JUST AN ACCIDENT WAITING TO HAPPEN. I HAVE BEEN RESEARCHING THIS ON LINE AND HAVE FOUND MANY OTHERS WITH THE SAME ISSUE THAT HAVE A SATURN. SOUNDS LIKE A DEFECTIVE PART TO ME!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10350578August 19, 2010
ELECTRICAL SYSTEM:IGNITION
2006 SATURN ION. THE IGNITION KEY WOULD NOT TURN OFF. COULD NOT TURN OFF THE ENGINE! HAD TO TAKE IT TO A GARAGE TO TURN OFF AND FIX THE IGNITION FOR OVER $300. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350587August 19, 2010
ELECTRICAL SYSTEM
ON AUGUST 10, 2010, I WAS UNABLE TO REMOVE MY KEYS FROM THE IGNITION OF MY 2006 SATURN ION. THE CARE WOULD ALSO NOT TURN OFF. I TOOK IT TO AN AUTHORIZED SATURN SERVICE PROVIDER AND THEY WERE ABLE TO "FIX" THE PROBLEM BY CLEANING AND REPAIRING THE KEY LOCK CYLINDER AT A COST OF OVER $180 TO ME. ON AUGUST 18, 2010, I WAS UNABLE TO REMOVE MY KEYS FROM THE IGNITION AGAIN, BUT THIS TIME I WAS ABLE TO TURN THE CAR OFF. I TOOK IT TO THE SAME SERVICE PROVIDER AND THEY WERE NOT ABLE TO REPLICATE THE PROBLEM. I WAS TOLD THAT THERE REALLY WASN'T ANYTHING THEY COULD DO ABOUT THE PROBLEM UNLESS I WANTED THEM TO REPLACE THE KEY LOCK CYLINDER, WHICH WOULD COST ANOTHER $160+. I OPTED TO NOT SPEND THE ADDITIONAL MONEY SINCE I HAD ALREADY SPENT MONEY TO "FIX" THE PROBLEM THE WEEK BEFORE. INSTEAD I DECIDED TO CALL THE SATURN CUSTOMER CARE LINE PROVIDED BY GM TO FILE A COMPLAINT. THEY TOLD ME THAT THERE WAS NOTHING THEY COULD DO TO HELP ME SINCE THE CAR IS OVER WARRANTY AT 82,000 MILES. MY CAR IS ONLY 4 YEARS OLD AND FROM EVERYTHING I'VE HEARD, NO OTHER TYPE OF CAR HAS THIS PROBLEM AND IT HAS BEEN HAPPENING TO OTHER SATURN ION OWNERS THAT HAVE LESS MILES ON THEIR CARS THAN I DO. THIS IS OBVIOUSLY A DEFECTIVE PART AND NEEDS TO BE RECALLED. THERE IS A DANGER OF SOMEONE NOT BEING ABLE TO TURN THEIR CAR OFF AND POSSIBLY RUNNING OUT OF GAS OR NOT BEING ABLE TO GET HELP BECAUSE AN AUTHORIZED SERVICE PROVIDER MIGHT NOT BE OPEN AT THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350375August 18, 2010
ELECTRICAL SYSTEM
I OWN A 2006 SATURN ION. IGNITION KEY WILL GET STUCK FROM A FEW SECONDS TO SEVERAL MINUTES, WHILE I CAN HEAR THE IGNITION LOCK CLICKING INSIDE. I CALLED GM AND THEY TOLD ME THERE'S NOTHING THEY CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350466August 18, 2010
ELECTRICAL SYSTEM
SATURN 2006 ION. KEY STICKS IN THE IGNITION. HAVE TAKEN IT IN 4 TIMES TO BE FIXED. THERE ARE SEVERAL PEOPLE WITH THIS KIND OF CARE WITH THIS PROBLEM. THE CAR RUNNING IS A MAJOR SAFETY HAZARD. WHY HAS THIS NOT BEEN RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349966August 17, 2010
ELECTRICAL SYSTEM
I HAVE A 2006 SATURN ION, THAT I JUST RECENTLY PURCHASED. I WAS DRIVING TO WORK AND MY CAR WOULD NOT TURN OFF. THE KEY WAS STUCK IN THE IGNITION AND COULD NOT BE PULLED OUT. I TOOK IT TO MIDAS AND CARX AND THEY SAID THEY HAD NEVER SEEN THIS WHERE THE CAR WOULDN'T TURN OFF. I HAD TO DRIVE FROM DEKALB TO GLENVIEW BECAUSE IT WAS THE ONLY PLACE WITH THE PART. THEY REPLACED THE CYLINDER AND KEY ASM-D. I NOTICED THE OTHER DAY ON CONSUMER AFFAIRS.COM THAT 50 PAGES WORTH OF PEOPLE HAD THE EXACT SAME PROBLEM WITH THE 2006 AND 2004 SATURN ION. THIS NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350086August 17, 2010
ELECTRICAL SYSTEM:IGNITION
ARRIVED HOME AFTER WORK AND AS USUAL WENT TO TURN OFF CAR WHEN THE IGNITION KEY WOULD NOT TURN TO OFF POSITION. THE IGNITION SYSTEM WOULD NOT WORK. I CALLED THE ROAD SIDE ASSISTANCE AND WAS WALKED THRU THE PROCESS TO DISABLE CAR BY DISCONNECTING FUSE UNDER HOOD. I LATER HAD TO PAY FOR THE IGNITION SYSTEM TO BE REPLACED. EXTREMELY FRUSTRATING SINCE MY CAR WAS LESS THAN 3 YEARS OLD AT THE TIME. I HAD PURCHASED THE CAR BRAND NEW BACK IN MARCH 2006. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350128August 17, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED SHE NOTICED AN OVERPOWERING GASOLINE FUEL ODOR. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE SHE WAS INFORMED THAT THE FUEL PUMP MODULE WAS FRACTURED. THE CONTACT WAS ABLE TO LOCATE A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 09V419000: FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) BUT WAS ADVISED THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS LEFT AT THE REPAIR FACILITY WHERE SHE WAS AWAITING REPAIRS AT HER EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349580August 16, 2010
FUEL SYSTEM, GASOLINE
FUEL PUMP CRACKED, LEAKING FUEL- IN MISSOURI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349588August 16, 2010
ELECTRICAL SYSTEM
I HAVE A 2007 SATURN ION, ABOUT TWO WEEKS AGO I WENT TO WORK WHEN I PARK AND TRIED TO TURN THE CAR OFF THE KEY WOULDN'T TURN OFF IT WAS STUCK, THE ONLY WAY TU TURN THE CAR WAS DISCONNECTING THE BATTERY, WHEN I GOT OFF WORK I CONNECTED THE BATTERY AGAIN AND I WAS ABLE TO TURN THE CAR ON BUT NOT OFF SO EVERY WAY A WENT FOR THE PAST TWO WEEKS FROM 08-06-10 TIL NOW I HAD TO OPEN THE HOOD AND DISCONNECT THE BATTERY I JUST DON'T HAVE MONEY TO SPENT ON AN ISSUE THAT HAS MORE THE 5000 COMPLAINS REGARDING THE SAME PROBLEM WITH THE IGNITION ON A SATURN BRAND HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/SATURN_IGNITION_LOCK.HTML ACCORDING TO THIS WEBSITE I HOPE WAS A RECALL ON THIS ISSUE THANK U *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349671August 16, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
NHTSA # 09V41900. MY 2006 ION HAD THIS EXACT ISSUE AND I HAD TO REPAIR AT MY OWN COST BECAUSE I LIVE IN MARYLAND. MY CAR WAS LEAKING FUEL AS DESCRIBED IN THIS RECALL. IT'S THE SAME CAR WITH THE SAME DEFECTIVE PART, BUT I WASN'T ELIGIBLE FOR THE RECALL REPAIR. THIS IS AN OUTRAGE!! WHY SHOULD IT MATTER WHAT STATE I LIVE IN? IF IT IS SUPPOSEDLY RELATED TO TEMPERATURE EXTREMES, THE EAST COAST HAS BEEN ABNORMALLY HOT THIS YEAR. IT STILL SHOULDN'T MATTER. I HAD TO GET IT REPAIRED BECAUSE I NEEDED MY CAR. I SHOULD BE REIMBURSED BY GM FOR THIS REPAIR. DIDN'T MY TAX DOLLARS ASSIST IN THE GM BAILOUT????? I HAVE CONTACTED MY SENATOR, MY STATE'S ATTORNEY GENERAL AND MY PERSONAL ATTORNEY. THERE IS SIMPLY NO ARGUMENT AS TO WHY THIS MONEY SHOULDN'T BE REFUNDED TO ME. PLEASE REPLY. UPDATED IVOQ 12/22/10*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349343August 14, 2010
AIR BAGS, ELECTRICAL SYSTEM
AUTO ACCIDENT ON 8/11/10 . ACCIDENT TOTALED FRONT END OF CAR. AIR BAGS DID NOT DEPLOY, ON STAR DID NOT WORK COULD NOT CALL FOR HELP, ELECTRIC SYSTEM FAILED AND COULD NOT OPEN DOORS, WINDOWS. EMT HAD TO BREAK REAR WINDOW GLASS TO GET TO ME TO HELP. SEAT BELT HAD MADE SEVERE PAIN IN CHEST. WAS TAKEN TO HOSPITAL FOR HELP WITH THE PAIN.AM STILL SUFFERING SEVERE PAIN. AUTO IS A 2006 SATURN ION. INSURANCE CO IS EVALUATING THE DAMAGE TO AUTO. AS A SENIOR ELDERLY WOMAN AND CANNOT DEPEND ON AUTO TO GET HELP WHEN NEEDED, THAT IS VERY SCARY. THAT IS WHAT I PAY MONTHLY FEES TO ON STAR FOR. I WANT TO FEEL SAFE IN MY AUTO. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10349146August 13, 2010
POWER TRAIN:MANUAL TRANSMISSION, STEERING:COLUMN
TL*THE CONTACT OWNS A 2004 SATURN ION. WHILE DRIVING APPROXIMATELY 25-30 MPH THE VEHICLE LOST POWER STEERING. SHE STATED THAT THE VEHICLE BECAME VERY DIFFICULT TO STEER AND SHE HAD TO HOLD ON TO THE SHIFTER AND THE STEERING WHEEL IN ORDER TO GAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS MANUAL. THE CONTACT HAD TAKEN THE VEHICLE TO THREE LOCAL MECHANICS AND THEY ADVISED HER THAT THE STEERING COLUMN NEEDED TO BE REPLACED AND HAS REFERRED HER TO THE DEALER. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER FOR THIS FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AT FIRST BUT SHE NO LONGER HAS POWER STEERING. WHILE DRIVING THE VEHICLE ALSO LOCKED IN GEAR AND SHE COULD NOT SHIFT OUT OF GEAR. THE CONTACT STATED THE FAILURE HAPPENED AT 9,000 MILES. THE VEHICLE WAS TAKEN TO THE DEALER THIRTY SEVEN TIMES FOR THIS FAILURE AND THEY HAVE REPLACED THE WIRES BUT THE FAILURE CONTINUED TO OCCUR. THE DEALER HAS NEVER DIAGNOSED THE FAILURE BECAUSE THE CONTACT WOULD NOT PAY $500.00 FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349267August 13, 2010
ELECTRICAL SYSTEM
WE HAVE A 2007 SATURN,ALMOST EVERYTIME WE DRIVE IT ,THE KEY LOCKS AND WILL NOT COME OUT. IT IS VERY FRUSTRATING. WE LIVE IN A VERY HOT CLIMATE AND SOMETIMES IT TAKES UP TO 20 MINS. TO GET THE KEY OUT. WE TOOK TO THE SATURN STORE,AND THEY SAID THEY WILL NOT COVER IT. I HAVE READ A TON OF COMPLAINTS ON THIS SAME PROBLEM IN SATURNS, SOMEHOW THEY SEEM TO BE BEING IGNORED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348943August 12, 2010
ELECTRICAL SYSTEM
BEGINNING LAST WEEK, ONCE THE CAR HAS BEEN STARTED , IT CANNOT BE SHUT OFF WITH THE KEY. LUCKILY, WE DO NOT GARAGE THIS VEHICLE! WE CAN PUT THE CAR INTO"PARK", BUT THE KEY WILL NOT TURN IN THE IGNITION TO ANY OTHER POSITION, AND THE KEY CANNOT BE REMOVED FROM THE CAR. TO STOP THE CAR, WE PULL A FUSE AND DISCONNECT THE BATTERY. TO START THE CAR, WE RECONNECT THE BATTERY AND REPLACE THE FUSE. WHILE THIS IS NOT AS LIFE THREATENING AS OTHER VEHICLE PROBLEMS RECENTLY, IT IS WIDE-SPREAD. WHEN I WENT ON-LINE TO FIND A SOLUTION (SATURN SAID ALL OF ITS TECH'S HAD GONE HOME EARLY) I FOUND HUNDREDS OF THE SAME INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349011August 12, 2010
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2006 SATURN ION. WHILE ATTEMPTING TO TURN THE VEHICLE OFF THE CONTACT NOTICED THAT THE KEY WOULD NOT TURN AND IT COULD NOT BE RELEASED FROM THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 41000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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