Ram 2500 Complaints (2021)

109 consumer complaints on file.

#11668436June 22, 2025
POWER TRAIN
Been driving over 2 months and zero issues. On a Thursday headed to store and transmission would not get out of first gear.made it to a shop 1.5 miles away and they said transmission was gone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667678June 18, 2025
ENGINE
TRANSMISSON MAKES A WHINING NOISE WHEN SHIFTING GEARS WHEN EXCELERATING. I HAVE TAKEN IT TO THE LOCAL RAM DEALERSHIP 4X NOW. FCA DID APPROVE A SMALL TRANSMISSION PART REPAIR, BUT UNFORTUNALTY IT DID NOT FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666809June 13, 2025
SERVICE BRAKES
I have a seized brake caliper that is a direct result of a faulty brake hose. The brakes were looked at by a brake specialist business and I was told the brake hoses had to be replaced as well as the calipers, rotors and pads on the front. I took it to the Lake City, Florida dealer looking for a recall after reading online that some 2021 Ram 2500 trucks had brake hose recalls. They told me there was no recall on my particular truck for brake issues. However, when they quoted me there price and reason they needed to repair is that it had a seized brake caliper and all components are now no good. They also told me the brake hoses need to be replaced due to the passenger side brake hose having collapsed internally but they want me to pay $3500 to repair. This issue is a direct result of a faulty brake hose that they said collapsed. There are other trucks that have recalls for the same failure. Why is mine not covered under a recall with the safety issue that has developed? I need these parts covered as well as all the parts that have to be replaced due to the faulty hose. Please let me know what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664192June 1, 2025
ELECTRICAL SYSTEM
Backup camera fails to activate when vehicle is put in reverse gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658575May 2, 2025
STRUCTURE:BODY
Tailgate was repaired in February 2025 for issue under 22V-904 and then after the repairs were completed my tailgate dropped again resulting in damage to my tailgate.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11657727April 30, 2025
ENGINE
Imminent lifter failure. Has a very loud tick. This is a very common and almost always catastrophic failure. This is on the 6.7L Cummins engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644856February 25, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Ram 2500. The contact stated that the vehicle was plugged in charging for about 15 minutes and unoccupied when it suddenly caught fire. The contact noticed smoke emerging from the vehicle. There were no warning lights illuminated before the failure. There were no reported injuries. The fire department was able to extinguish the fire. The contact mentioned that the fire spread to the home causing damage. There was no police report filed, crash, or air bag deployment. The vehicle was previously taken to the local dealer for NHTSA Campaign Number: 23V060000 (Electrical System) on December 20, 2024. The vehicle remained at the scene of the fire. The vehicle was not diagnosed or repaired as of yet. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11644773February 25, 2025
STEERING
Steering wheel started to make a snap noise when being turn either to the left or right. Didn't happen every turn but would come and go and became more frequent. Took to dealer for diagnosis and they said it's the same noise the 1500s have when the clock spring failed or broke. He tried to see if we had that recall since it was on some 1500s and some 2500s but ours wasnt so we had to pay out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641149February 6, 2025
ENGINE
The engine has had camshaft and lifter failure multiple times. The dealership has replaced the camshaft and lifters twice already , and now they have failed a 3rd time which has lead to metal in oil lubrication system. This has caused further damage to the engine crankshaft bearings, in my case the engine was still running with a tapping/knocking noise. However, this can result in engine locking up and causing vehicle to no longer operate. In the event of engine failure this heavy duty truck will have no power steering or power brakes, leading to a high likely hood of collision. This issue is widespread for all 2019+ RAM 2500 with the 6.7L Cummins engine. Ram has done nothing to address the faulty parts , and continue to replace with same flawed parts, and not correctly addressing the damage done to the engine after a lifter failure. Ram HD 2500,3500,4500,5500 are still being sold currently with these faulty parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639083January 28, 2025
ENGINE
Heater quit working on driver side only. Still heats on passenger side. Took it into an ASE mechanic and they said they have seen multiple RAM trucks with this same problem. It isn't the heater or heater core. It is the Cooling system - gaskets failed, and coolant sprays across intake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632320December 25, 2024
ENGINE
The engine cam and lifters are bad. Engine started knocking with only 30,000 miles. Had to have lifters and cam replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630801December 15, 2024
ENGINE, FUEL/PROPULSION SYSTEM
August of 2023 I took my truck in for a check engine light. The dealership diagnosed it and said my def tank senor is turning on the check engine light. They repaired it, when I picked up the truck they told me that "it was burnt out" and replaced the part. Now 14 months later it's having the same issue. Wondering if other ram 2500 owners are having this same issue and if it is a repetitive issue. The repair cost me over $963.00 dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627658November 27, 2024
POWER TRAIN
Transmission sometime do not go in gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600654July 9, 2024
SERVICE BRAKES
The integrated brake controller fails to provide braking to my travel trailer when attempting to stop. Multiple times this has pushed my truck into an intersection. There are no warning lights or failure messages. The brake controller is configured correctly as the issue has only been occurring the past few months and it was working as intended prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597312June 27, 2024
SEAT BELTS
The passenger side seat belt retractor failed on this truck a couple of months ago. We had the parts replaced by the local dealer and did not think anything about it until our second truck also had the same issue and seriously hurt my mother. Report number 11597310. As the same part failed on two different trucks in a short period of time, we googled the issue and found lots of other RAM truck owners complaining of the same issue. We called RAM and they said there is no recall for the issue and there was nothing they would do. If this part fails, causing the retractor to lock and continue to "rachet" down on the passenger is could cause serious harm to people. My mother was hurt and we had to force the emergency release at the base of the seatbelt to get her out. If a person is alone in the vehicle when this part fails there is no way they could escape and it could cause a fatality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597310June 27, 2024
SEAT BELTS
Passenger side seatbelt locked in place and would not release. It continued to retract but would not release. We had to use the emergency release mechanism at the base to get the passenger free from the seatbelt. This was super scary. The seatbelt is in perfect condition, the truck has never been in an accident or had any other issues. It has been perfectly maintained. We took the vehicle into the closest dealer and they stated that it was a known issue and charged us $200 to replace a solenoid part. We googled the issue and found thousands of people that had the same issue. We called Chrysler Ram at 800-853-1403 and they said there wasn't a recall for this truck specifically, but it was very similar to several other recalls for seatbelts for the same year and model of truck; however there was nothing that they could do to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595820June 21, 2024
UNKNOWN OR OTHER
The leather dash cover is peeling/ separating from the dash panel. The way it is peeling I don’t believe the passenger airbag will deploy properly. There are seams that should split when the airbag deploys, but I think with the leather pealing it will just push the cover up and direct the airbag in the wrong direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593628June 11, 2024
ENGINE
When placing the truck in first gear to control speeds on steep declines both on and off road the vehicle's RPMS will climb significantly and the truck will accelerate abruptly under it's own power until it reaches 21-25mph. At which point the RPM's come down and truck begins to slow as expected. Once truck reaches a speed of 11mph the RPM's begin to climb again and the truck accelerates(Not due to gravity, but accelerates under it's own power) aggressively. It will continue to do this pattern until you either reach flat ground or switch gears. Safety is at risk due to uncontrolled descent down steep mountain passes. Constantly having to apply breaks to prevent the truck from going off the road. This safety liability is exacerbated when towing a trailer. I have reported the issue to the dealer multiple times with their claim that the vehicle is behaving as expected. I have not experienced this with any other vehicle. This is not common vehicle behavior. No warning Lamps, Messages or Other symptoms. Reproducible on any hill with steep enough descent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593085June 7, 2024
POWER TRAIN
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589293May 17, 2024
AIR BAGS
The contact owned a 2021 Ram 2500. The contact stated that while driving 55-60 MPH, the vehicle crashed into a cow, causing the front bumpers to bend 2 ft. inward. The air bags failed to deploy. The contact sustained bruises on the left arm, on the shoulder, on the chest, on the right elbow and on the right knee. The contact did not seek medical assistance. A police report was filed. The vehicle was towed to a tow lot, where it was awaiting to be totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 70,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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