Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11587935May 9, 2024
SERVICE BRAKES
C0020-01 code, ABS control pump and electrical failure. This is second time since purchasing this truck new in 2017 that this has occurred. Parts are now on national back order with Ram taking no responsibility on covering costs of replacemenf on an item that shouldn’t be failing multiple times in the life of a vehicle. This is an ongoing problem with MANY Ram owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587359May 7, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2017 Ram 2500. The contact stated while driving 40–65 MPH, there was an abnormal chiming sound detected. The ABS warning light and service electronic braking system warning lights were illuminated and displayed. The contact called the local dealer, where an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587111May 6, 2024
SERVICE BRAKES
ABS/ELECTRONIC BRAKING SYSTEM The service ABS/electric braking system /traction control lights and warning began to come on intermittently a couple months before taking it in for service. It was sporadic at first but eventually became more prevalent. This was unsafe as it would happen going on the highway at highway speeds pulling a trailer and the ABS would disable- as well as the cruise control and also the traction control. This could have caused a serious accident and put myself and family in danger. This was verified by the dealership- Junction Chrysler Dodge- the vehicle trouble code was C0020-01-ABSpump motor control General electrical failure. ABS/HCU were replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587286May 6, 2024
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS, VEHICLE SPEED CONTROL
Intermittent “service ABS system” light on dash resulting in loss of ABS, cruise control, park-sense, and 4x4. No amount of troubleshooting from a reputable diesel mechanic has been able to fix this. From what I have read online this is a very common issue and the truck likely needs an HCU/ABS module
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587018May 5, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
For the second time, my truck is repeatedly having "Service electronic braking system" message appear and disappear constantly while driving. This is mixed with "Service ABS system" message that also repeatedly pops up with a audible ding. The warning lights for traction control and ABS repeatedly turn on and off as well. This happens over and over the entire time while driving. We were on a family trip with our 1 year old when this started again most recently. We had to turn back around, drive home and swap trucks and everything in them as we can not have potential brake failure with our 1 year old in the vehicle. The trucks has just over 51,000 miles and this is the second time this has happened. The first time the truck was under warranty, so it was "fixed" by the dealer. I am no longer under warranty. The part to replace is unavailable online, and from what I am reading may be on a national back order with the dealers (I left a message with my dealer who fixed this last time under warranty- have not received a return phone call yet) The last time this was fixed I was told it was the ABS HCU which was replaced. I have looked this up since and learned that this is a known/common issue for the 2017-2018 HD Rams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587017May 5, 2024
SERVICE BRAKES
ABS HCU braking system failure common problem on these trucks but no safety recall. All these trucks have the same problem but no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586974May 4, 2024
SERVICE BRAKES
2017 Ram 2500 the Antilock braking system failed resulting in erratic brake pedal at times difficult to stop. bought replacement parts online, had them installed, had same issue. then took it to the local dealer, they have had the truck for a week now, replaced all brakes, rotors, pads, master cylinder, still same issue, they think it's the ABS pump that I bought at the dealer two weeks ago. same with the module. now I am hearing possibly late June for good parts. I can't drive the truck in its current condition, I am spending $ 300.00 a week for a rental. this is unbelievable that they can't provide safe parts for the trucks. just plain nuts, please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586588May 2, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS/Traction control unit disabled (light on). diagnosed by dealer in October of 2023 as ABS pump and module as bad. No part available from dealer (dealer only part and ETA of 3/24). Advised to park truck until part came in 6 months. Called Dodge customer care on 5/2 to ask for update. was told no part available and no ETA in the future. I am driving an unsafe vehicle due to faulty brake system dealer can't/won't fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586215April 30, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
ABS and traction control light came on intermittently at first, now they are constantly on. I have lost cruise control as a result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586216April 30, 2024
UNKNOWN OR OTHER
TPMS light came on and will not reset. As a result I have lost the ability to engage the 4x4 system. The front axle actuator is electrically controlled and will no longer engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585698April 28, 2024
SERVICE BRAKES
Abs and traction control light flashing randomly and disabling cruise control while on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585110April 25, 2024
SERVICE BRAKES
ABS and HCU have gone bad and parts are not available. Please help. This should be recalled, these parts have gone bad in many of the 2017 and 2018 ram trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583453April 17, 2024
SERVICE BRAKES
Vehicle has less than 22000 miles. ABS controller replaced at 7000 miles then again at 14000 miles and is now needing to be replaced again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583697April 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
We too our 2017 Dodge Ram 2500 to Lenoir City Chrysler Dodge on January 11, 2024 because the Antilock Brake System (ABS) and Traction Control warning lights were coming on. The truck was in the shop for about a week. We were told initially that the part (electronic control module) was on order. Then we were told that the part was under redevelopment and that they did not have a date for when the part would be available. We do not know if the truck is safe to drive or not so we have not been driving it. All we want is to purchase the part so we can use a truck the cost us $43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582846April 14, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
Abs and tc light turn on ad off intermittently regardless of what mph driven. Constant audible warning sound. Dealer states known issues with abs system hydraulic contol unit with similar vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581810April 8, 2024
SERVICE BRAKES
Abs traction control light on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580258March 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The check electronic brake system light started coming on intermittently in October 2023. Dealer determined it was a faulty hydraulic control unit but it took three weeks to locate the part for a vehicle just over 24,000 MILES and based on other reports I consider myself lucky to have my truck repaired under four weeks. RAM was completely unapologetic and had me pay full price for the repair. I have no trust for the replaced part or RAM as a brand. Sold the truck, but I would not mind a refund for parts of questionable quality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579202March 24, 2024
STRUCTURE:BODY
Vehicle: 2017 RAM 2500 6.7L Cummins purchased new in March 2018 with 300 miles on it from Phoenix, Arizona RAM dealership. Incident Date: [XXX]: The frame broke on both sides just behind the crew cab while traveling on a road at 5 mph. No rust present, no truck bed load. RAM dealership in Kingman, Arizona states on [XXX], through a diagnostic examination of this vehicle on behalf of my insurance company and me, they do not know why the frame broke. USAA Insurance Claim: Filed on [XXX] and denied coverage on [XXX]. Safety issue: 15 minutes earlier I had been traveling on the highway at 70 mph. The insurance adjuster made a statement that if the frame had broken while I was on the highway traveling at 70 mph, I would have died. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578820March 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Traction control and ABS lights flicker on dash cluster. Possible ABS module failure. Parts on back order, I believe this is a safety hazard that needs to be corrected by a recall. This is a known issue that has yet to be resolved since 2017. That's unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578978March 22, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, EXTERIOR LIGHTING
Service Antilock Brake System & Service Electronic Brake System on 2017 Ram 6.4 hemi
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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