Ram 1500 Complaints (2019)

1,496 consumer complaints on file.

#11558855December 6, 2023
POWER TRAIN
The transmission shifts extremely rough mainly when in traffic. There are times that you try to accelerate but the truck doesn’t shift fast enough or correctly. The dealership said it was a software update but it didn’t fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558211December 3, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
The dashboard instrument cluster of my 2019 RAM 1500 Gen 5, Longhorn model, is completely inoperable (went blank). This poses a safety issue to the driver as it provides important safety readings like velocity, fuel levels, RPMs, engine temperature, and distance traveled, etc. Roadways have a designated maximum speed. Meeting the speed limit is difficult if you can't read your speedometer. You can receive a citation for driving too fast, or worst, you risk getting into an accident. Not being able to read your engine temperature is vital to the life of your engine, it may pose a dangerous situation, as your engine can overheat. When I contacted the dealer, they advised that it is a common issue and that the Manufacturer is aware. The dealer advised that they couldn't duplicate the problem, when I took my truck to the dealer, as my cluster was working at the time. The instrument cluster turns on and off intermittently. The map light of the truck also stopped working. I disconnected the overhead light assembly, disconnected and connected the modules and they seem to work for now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557505November 29, 2023
FUEL/PROPULSION SYSTEM
Hard to fuel the vehicle. Takes 15 minutes or more to fill the gas tank. Ram's fix is to replace the gas tank on a 4 year old truck with under 60,000 miles. Filling up using a funnel at a gas station is not safe for me or other drivers. The local dealer said the cost would about $2000. A service notice was issued over a year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557533November 29, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed a thousand miles away from home, the vehicle stalled and lost motive power in the middle of the freeway. The vehicle was towed to a local dealer where it was diagnosed with a failed tone wheel generator and failed fuel pump. The contact was informed that the tone wheel generator and fuel pump needed to be replaced. The vehicle was repaired. The vehicle was picked up by a family friend on two occasions however, the failure persisted. The vehicle was not repaired. The contact stated that the vehicle had been at the dealer for 90-days or more. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556735November 25, 2023
STEERING
I have been experiancing power steering failure on my 2019 Ram 1500 (21,000 miles) vehicle at random times since the end of November 2022. On 12/13/22 it was dropped at a Dodge dealership in Queens NY where they had my vehicle for seven days and I was told it was because of my battery and they installed and charged me for a new one. That was some help but it did not resolve the problem completly and it continued to happen all though less frequently and with time it progressively got worse. On Febuary 14, 2023 I droppped the vehicle at a Dodge dealership in Nanuet NY and there diagnosis was the steering box needed replacement at a cost of $3600.00. The vehicle was brought back to the Queens dealership (this is the area where I work and is more convienant for me) and the steering box was replaced to NO AVAIL, the problem still exists. To say the least I am putting myself and other motorist on the road in EXTREME danger because when that electronic steering goes out it is near impossible to steer this vehicle and I have no other options to get to and from work. So $4000. plus and no one can resolve this issue and I reached out to Chrysler Corporate and they are basicly telling me to bring it back to the dealership for help, which I have done on three occasions and I have gotten NO WHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556706November 24, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The 8.4 infotainment screen became stuck either the rear view camera on not allowing you to change it or exit out. This stayed on during the drive and even after attempting to power cycle the screen. No buttons for climate or radio functioned and there was no way to turn the screen off or exit the rear view camera mode cause a distraction for the driver and could possibly lead a driver to believe the vehicle was still in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556720November 24, 2023
ELECTRICAL SYSTEM
2 and a half weeks ago I took in my 2019 Ram 1500 to my nearby Dodge dealership for my battery packet to be replaced for a non-communication error. Which resulted in low battery and making the truck struggle to start. I picked up my vehicle last week and been driving it without issues until I took a trip to Cleveland to see my family for thanksgiving. During the drive down with my wife and my two dogs for thanksgiving to see the family, I had partial loss of my power steering. On the highway my power steering light would come on with a notification stating “Power steering unavailable service required” and continued to come on randomly. Resulting in me losing power steering between 1-5 seconds due to it being thanksgiving I continued the drive to my grandmother house. My wife and I was able to make it without any accidents. The next day the same issue continued partially losing power steering for 1-5. We made the trip back to my local dealer however the vehicle was not safe to drive. We could have easily been in an accident due to it being so difficult to turn the wheel when I loss power steering. My dealer has not yet determined the reason for this issue at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556527November 22, 2023
STEERING, SERVICE BRAKES
My truck got hit in the front right, including the front right wheel that had a fairly high impact, alloy wheel is bent in one section (see attached photo). After that impact I was not able to steer or apply the breaks. The steering wheel would not move either direction no mater how much force I applied. On top of that, the brake pedal was rock solid and no matter how much force I applied, I could not get the truck to slow down. So I was a passenger and had no control over the truck. We ended up hitting a car parked on the right side of the road (front right wheel was deformed and kept pulling us to the right instead of going straight). After the truck was towed, the people in the tow yard started the truck up and were able to drive it and use the steering and the brakes. So the problem I experienced after the initial hit was not permanent. Is it too much to expect the steering and the brakes to work after a hit to the front right wheel?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11555569November 17, 2023
AIR BAGS
Was in a head on vehicle collision with another vehicle and none of my airbags deployed
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11555042November 14, 2023
STEERING
The contact owns a 2019 Ram 1500. The contact stated that while driving 65–70 MPH, the steering wheel was tight while turning. Additionally, while driving, the power steering became inoperable. The contact stated that water was entering the steering column, which caused the steering to disengage. The contact stated that the service power steering light was illuminated. The local dealer was contacted, who informed the contact that there were no associated recalls. The vehicle was not diagnosed or repaired. The contact stated the failure was like NHTSA Campaign Number: 19V812000 (Steering). The manufacturer was not contacted. The approximate failure mileage was 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555044November 14, 2023
STEERING
The contact owns a 2019 Ram 1500. The contact stated that while the vehicle was parked, he attempted to turn the steering wheel; however, the steering wheel was locked. There was no warning light illuminated. The vehicle was towed to the residence. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test and repair because the failure was not covered under warranty, and the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V812000 (Steering) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 107,000. The contact stated that they that have no complaints and the defect is not on their vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554321November 9, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2019 Ram 1500. The contact stated while making a turn, the vehicle accelerated very quickly after the brake pedal was released. Several warning lights were illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty accelerator pedal position sensor. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the parts for the repair was currently on back order. The failure mileage was approximately 45,144.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553854November 6, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553425November 3, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While at a stop waiting to turn truck would not move. Saw a message on dashboard “ shift into park and select desired gear. This has happened more than once. Later that day I lost all power. Engine shutdown, no power steering or brakes. Message stated “ Place into park and restart engine “. Truck is hard to start.No accident either time. Dealer is an hour away. Afraid to drive it to have it checked. Ram blogs show I’m not the only one with this happening. Will someone get hurt? If I lived in a more populated area I would say yes. Someone will. A family with children would be hard to deal with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553204November 2, 2023
POWER TRAIN
Sometimes it shifts into neutral while vehicle is in operation, on its own. Sometimes when cold (not reached normal operating temperature, the transmission sticks in fourth gear while down shifting. I can feel and hear the downshift from 4th to first while I am decelerating. This causes the transmission to jump into neutral. The "DANGER" is when the transmission jumps into neutral while I am in the intersection or about to merge onto a busy roadway. I have to come to a complete stop (in an intersection or merge lane), shift the truck into park, then to drive. I have taken my truck to the dealer four times since 2019 regarding this matter. The dealer claims there are no codes, unable to recreate scenario, hence no repair made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552593October 30, 2023
FUEL/PROPULSION SYSTEM
There is an issue with putting gas into this truck. Seems there is a defect in the filler tube which Ram will not at this point recognize
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552498October 29, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
Electrical system failed. A new battery was installed 1 month ago and on 10/28/23, I went to start the truck and it hesitated but started up then I lost power and it would not start again. I had it jumped and the service auto start/stop light, check engine and battery light came on. I pulled out from work and the engine hesitated. After proceeding over an overpass, I went to make a left hand turn onto the highway and a message came up indicating the power steering system had failed, the emergency brake came on and I again experienced a loss of power. I was able to get it to the side of the road on the on ramp where it shut down completely and had to be towed. Due to the loss of power steering, I was almost hit by an oncoming vehicle headed in the opposite direction. The engine also hesitated after starting, the RPM's were spiking to 4K every few seconds and it was producing a clicking sound before my initial departure. The vehicle was towed to Moyer Ram in Lebanon, PA pending an evaluation. In the past, this vehicle was in the shop 4 times for almost getting me in an accident as the vehicle would lose speed and the RPM's would spike and slow the vehicle down to less than 30 miles per hour. This happened several times and despite a dispute pursuant to the lemon laws and multiple videos showing what was happening, they ruled against replacing the vehicle. At one point on a local interstate, while traveling over 65mph's, it was like it slipped into neutral, I lost speed rapidly and was almost rear ended by a tractor trailer. I still have that problem 1-2 times/month but they will do nothing about it and the mechanic couldn't replicate the problem while the dealer had it. Bottom line is I do not feel safe in this vehicle and it's an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552380October 28, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
While parking the tailgate opens, when I closed it and tried to open it the electronic tailgate handle would not unlock to open 10/25/2023. When parked overnight tailgate opens 10/25/2023. While driving on Interstate the tailgate opens and I almost caused an multiple car accident, I parked at idle closed tailgate tried to reopen and it would not unlock, I drove off and it dropped again 10/26/2023. At Chapman Chrysler Dodge Jeep 89014, I parked in the service drive informing the service advisor something is wrong with my tailgate, and it dropped in-front of the advisor, he closed it and tried to open it and it wouldn’t open, while he was making my appointment it dropped again 10/27/2023. I have contacted the FCA Recall Spoke to Delroy he said my vehicle wasn’t part of the recall, and with 23,534.5 miles it was out of base warranty, he said I have power train coverage, gave me a Case # [XXX] he told me to cancel my 7:00am appointment 10/28/2023 and wait for a correlating response so I didn’t have to pay. I explain to him my vehicle is doing exactly what the Recall has outlined. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551872October 25, 2023
UNKNOWN OR OTHER
Driving in normal conditions and front sunroof panel just exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551658October 24, 2023
ELECTRICAL SYSTEM
Dash instrument cluster digital screen malfunction. While driving the other day I noted a lag with the digital screen in the instrument cluster. Thought nothing of it at first attempted to see if fuse was bad or if it needed to be updated. Nothing was found. Today while on my drive into work I have noticed the screen is getting worse, lag is increasing and now the brightness of the screen is low. Attempted to adjust brightness with knob and nothing. I am afraid that if the digital screen the displays any warning lights, mileage, fuel level, and safety devices goes out. I will not be able to correct/remedy the problem. Which could result in a possible fire or crash due to a system failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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