Ram 1500 Complaints (2021)

669 consumer complaints on file.

#11579770March 27, 2024
UNKNOWN OR OTHER
Exhaust manifolds on both sides cracked and need replacing. Started about a year ago from this date. Dealer informed my mechanic they are seeing about 1400 units replaced a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579665March 27, 2024
ENGINE, ELECTRICAL SYSTEM
On numerous occasions since January 2024, the truck would not start or unlock, shut down while driving, power steering would go out, start up by itself, produce warning messages with & without codes for no reason, and the start/stop button flicker. We would have to set off the car alarm to get it unlocked then would have to disconnect the battery to make it stop. Every time we took it to the dealership, the technicians could not get the problems to repeat, even when keeping it for 10+ days. Once we got it back, the problems would start again. After further research and talking with the dealership, others have had issues like ours after it has rained. Upon further inspection, we found a water leak at either the rear sliding window or the taillight at the window. There was water droplets and wet carpet under the backseat. The truck has to "dry out" before it will start and run properly. Dodge/Chrysler/Ram really needs to put a recall on this issue as it is happening to MULTIPLE trucks and has had lawsuits with it. This is a safety issue!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579509March 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ram 1500. The contact stated while stopped at an intersection with the brake pedal depressed, the vehicle suddenly began to roll. After which, the contact became aware that the brakes were not functioning properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the brake master cylinder. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V037000 (Service Brakes, Hydraulic) but the VIN was not included. The failure mileage was 50,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579102March 24, 2024
FUEL/PROPULSION SYSTEM
My truck has 72k miles for the second time now it shuts down during highway driving with the sign in dashboard electronic throtle control, after first time I took it to dealer and they claimed it was repaired, this is putting my and my family's life in danger. Based on my research it appears a known and ongoing issue with Stelanis/Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577273March 14, 2024
AIR BAGS, SEAT BELTS
My air bag alert keeps coming on at different times. And my drivers side seat belt doesn't always stay clicked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576870March 12, 2024
UNKNOWN OR OTHER
This has happened twice both on the interstate. Vehicle just turns off by itself. No codes are flashed up (unless they came up right as it happened and I didn't see them because I was too worried about getting hit). I called the Dodge dealership and scheduled an appointment. Went on 3/9/2024. They scanned the vehicle and did not see any codes. Was asked if I wanted to have a tech look at the vehicle. Was recommended not to because there was no codes and the likelihood of them finding anything was slim to none. They were also going to charge me for the diagnostic (to have the tech look at it) even if there was not an issue found. Service Rep (not the tech) told me she recommended that I try to take a video of it, if it happens again, so they could see what codes come up. This issue as well as the suggestion to try to video it is a huge safety risk. (happened 1/28/2024 the first time I thought it was because the vehicle sat for a week without being driven - figured it was water in the fuel until it happened again on 3/4/2024)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576864March 12, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
The contact owns a 2021 Ram 1500. The contact stated while driving 35 MPH, the contact heard a loud sound emanating from the exhaust of the vehicle, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection of underneath, the vehicle, the contact observed that the exhaust had detached. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the exhaust bolts. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576500March 10, 2024
ENGINE
Today I was driving on the freeway (Interstate 5) speed limit 70MPH in a rainstorm when my yellow check engine light came on and my truck began running roughly for about 3 minutes. The problem became worse and the engine finally shut off as I was approaching an off ramp. I was able to coast up the off ramp and pull off on the side of the road. I did see a message on my dash that read something like error with electronic throttle control and the check engine light remained on along with a red box with the electronic throttle control message. This is the first time this happened. Once stopped the truck would no longer start or run so I could reach a safer position. This was frightening to say the least. This is NOT an e torque Ram.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576273March 8, 2024
FUEL/PROPULSION SYSTEM
Fuel tank valves have failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575224March 4, 2024
LATCHES/LOCKS/LINKAGES, STRUCTURE, STRUCTURE:BODY:HOOD
The contact owns a 2021 Ram 1500. The contact stated that while driving at approximately 70 MPH, the front hood latch suddenly failed causing the front hood to erroneously open and make contact with the front windshield. During the incident, the glass windshield shattered causing shards of glass to enter the cabin of the vehicle. Both the front driver and front passenger sustained small lacerations from the shards of glass making contact. No medical treatment was required. The front windshield frame and the roof of the vehicle were also damaged. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 8,200.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11574390February 28, 2024
UNKNOWN OR OTHER
Once again this truck turned off on me as I was entering the freeway and this last incident occurred with my kids in tow so I called my financing company to come pick it up cause we almost got hit and it wasn’t gonna be good…but thankful the rig driver was able to move to the next lane and he pulled over and checked on us and gave us video. It sat at the dealership for the first year on and off for this issue and due to it never happening with them they disregarded the issues. Second year again truck in and out the dealership and still since it didn’t happen under their watch again disregard. I have multiple videos and statements but that didn’t make ram fca listen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573846February 25, 2024
FUEL/PROPULSION SYSTEM
We purchased this Ram Rebel on 03/26/ 2022 from El Cajon Ford. At the time, we checked and there were no recalls associated with it so we went ahead with the purchase. However, in Oct 2022, we were notified of a recall associated with the truck's fuel system. We promptly contacted the dealership who said the recall parts were on back order. Every few months for the next year we called to inquire about the status of the parts concerned for our safety in the vehicle. Each time we called, we were told there was nothing they could do because the parts were back ordered. On November 11, 2023 we were driving home from a friend's house and the truck stalled in the middle of a busy road (Scripps Poway Parkway) jeopardizing our safety and causing emotional distress. We were able to get the truck to the side of the road and wait for a tow truck. The truck was towed to Carl Berger Dodge/Jeep/Ram dealership (which is the one we use for our routine maintenance) where it sat for 9 days before they even looked at it. At the time, it was determined to be caused by the fuel system recall by Ram. After weeks of conflicting information, we finally were able to contact Ram Customer care and get a case manager who authorized 1 week of a truck rental. After that we were only authorized $40/day for a rental which gave us a small car. We have a travel trailer and boat we tow with the truck and also are still making payments on the truck and trailer ($1200/month). So far, we have had to cancel 5+ trips and have spent over $4000 in payments for a truck and trailer we are unable to use because of this recall. Ram has not given a time frame for the backordered part we need to fix it and our truck has been out of service for 106 at the time of this writing. This has caused us financial and emotional distress and we would like to file a complaint. We would like for Ram to buy the truck back so we can purchase a different vehicle and be done with this nightmare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573229February 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
Multiple times now I have been stopped at lights/stop signs and when I start to drive again my truck automatically engages the parking brake on its own and I can’t move, the truck then shuts down. I have to pull the parking brake switch, while pushing the brake and turn the truck back on multiple times before I can get the truck to move again. I have almost been hit in traffic when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572943February 20, 2024
AIR BAGS
Occupant Classification Module
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569804February 4, 2024
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
During cold rainy wether, water leaked in through rear sliding glass window and fried the BCM, which caused a complete shut down of all systems. I was not driving the vehicle at the time but if this had occurred while driving this could have ended in a catastrophic accident. In researching this issue, many ram vehicles have experienced this and/or similar issues including the vehicle stalling while in operation. When this issue occurred,, there were no warnings or prior indications. Additionally, water was found inside the passenger compartment. Also, the vehicle could not be manually placed in neutral so that it could be moved for towing. The tow service had to slide the vehicle onto tow trailer with sliders placed under the rear wheels. The was then vehicle towed to a FCA dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568994January 31, 2024
ENGINE
Truck would not start at first. Finally got it started to go home. All my Dash lights were all lit up but truck was running fine. 2 miles down the road my truck shuts off mid drive about 40-45 mph. Scared me to death. Was able to pull into a church parking lot before brake engaged automatically. Would not start again under any circumstances. But truck had power to lights etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568492January 29, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 21021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and informed the contact that parts distribution was limited; and that the dealer had a limit on the number of parts ordered every 14 days. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568477January 29, 2024
UNKNOWN OR OTHER
Two Bolts were broken between intermediate pipe and muffler flange. There are 2 more bolts that were not replaced and will probably break and need repair!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567978January 26, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION
The software shut down all of the systems control. Nothing can be controlled. It locks the doors windows side boards panaramic sunroof speed denominator turns the heat on can’t turn it off.tailgate opens all of this happens around 15 minutes after it has been turned on. I complained about it several times before took it in they replaced the radio. It’s currently at the dealership to do a dainostic evaluation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566816January 21, 2024
STEERING
Two months after I bought the truck in late 2021 I noticed the steering wheel would jerk causing me to swerve, and then the power steering completely failed. I took the truck to the dealership, and the problem disappeared while I was there. The dealership couldn’t recreate the issue. Then it happened again. I took a video and took it to the dealer who replaced the steering assembly in February 2023. No issues until yesterday, January 20, 2024. The same thing happened again! Power steering completely failed! The car is now out of warranty, yet this is the third time the issue happened, even after the dealer replaced the part. This is not safe! I had my child with me when this happened yesterday, and we almost crashed into a parking garage column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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