Porsche Cayenne Complaints

666 consumer complaints on file.

#11415736May 9, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
2018 PORSCHE CAYENNE: AT HIGHWAY SPEEDS, RANDOMLY A SERIOUS UNSAFE TO OPERATE 'SERVICE NECESSARY' WARNING APPEARS ON THE INSTRUMENT PANEL AND THE CRUISE CONTROL MALFUNCTIONS. WITH THE SERVICE NECESSARY WARNING INDICATED, THE VEHICLE IS UNSAFE TO OPERATE. THIS UNSAFE VEHICLE IS NOT DRIVABLE WITH CRUISE CONTROL FOR APPROXIMATELY THE NEXT HOUR. THIS BREAKDOWN IS KNOWN TO PORSCHE (VIA THEIR COMMUNICATIONS WITH ME) AND THEY ARE UNABLE TO RECTIFY THE ERROR. IN A 2020 PORSCHE CAYENNE THIS FAILURE HAS BEEN RECTIFIED. ATTACHED, INVOICES FROM FIVE VISITS TO PORSCHE DEALERSHIPS, ALL DURING THE WARRANTY PERIOD. ATTACHED ALSO PHOTOGRAPHS TAKEN ON VARIOUS DAYS, TIMES AND SPEEDS, AND TRAFFIC CONDITIONS OF THE SERVICE NECESSARY WARNING ON INSTRUMENT PANEL AND CRUISE CONTROL MALFUNCTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415582May 7, 2021
ENGINE
FRONT TIMING COVER HAS LARGE LEAK. VEHICLE HAS 88,000 KMS, ALWAYS REGULARLY SERVICED AT PORSCHE DEALERSHIP IN VANCOUVER. THIS IS A VERY COMMON ISSUE WITH PORSCHE V8 ENGINES AND REQUIRES A FIX IN THE AMOUNT OF APPROX. $5000-8000, AS THE ENGINE HAS TO BE TAKEN OUT OF VEHICLE. AS MY VEHICLE IS OUT OF WARRANTY, THIS COST IS PROHIBITIVE OUT OF POCKET, ESPECIALLY CONSIDERING THE VEHICLE IS RELATIVELY NEW WITH LOW KMS. PORSCHE SHOULD EITHER DO A RECALL FOR THESE ENGINES OR PROVIDE EXTENDED WARRANTY UP TO 10 YEARS FOR THE LEAKS, CONSIDERING IT IS WAY TOO COMMON. THERE ARE LOTS OF REPORTS IN RENNLIST, 6SPEEDONLINE AND OTHER NUMEROUS FORUMS REGARDING THIS. HTTPS://RENNLIST.COM/FORUMS/PORSCHE-MACAN/1085919-CAUTIONARY-TALE-OF-OIL-LEAK-TIMING-COVER.HTML HTTPS://WWW.PISTONHEADS.COM/GASSING/TOPIC.ASP?H=0&T=1515369 HTTPS://WWW.6SPEEDONLINE.COM/FORUMS/ASTON-MARTIN/388995-REPLACING-TIMING-COVER-GASKET.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414407April 29, 2021
POWER TRAIN
GRINDING & CLUNKING NOISE FROM DRIVE TRAIN AT LOW ENGINE SPEEDS. TOOK IT TO PORSCHE DEALERSHIP IN OCTOBER, 2020. THEY DID NOT FIX THE PROBLEM AND I WAS TOLD IT IS OK TO DRIVE. THE NOISE IS GETTING WORSE FROM INITIAL WHINING TO GRINDING & CLUNKING NOISE. ONLINE FORUMS INDICATE THAT IT IS A COMMON PROBLEM WITH CAYENNE & MACAN MODELS OF PORSCHE. PORSCHE HAS ACKNOWLEDGED THE ISSUE ON THERE WEBSITE WITH WARRANTY EXTENSION. WHEN I CALL THE PORSCHE CUSTOMER SUPPORT. THEY ARE NOT ACKNOWLEDGING THE WARRANTY EXTENSION. I THINK IT IS A MAJOR SAFETY ISSUE AND NEED TO BE ADDRESS BY PORSCHE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414419April 29, 2021
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
MY PORSCHE 2020 S HAS BREAKING ISSUES WHEN IN SPORT MODE. WHEN THE CAR DOWNSHIFTS FROM 3RD TO 2ND GEAR, AND 2ND TO 1ST GEAR, THIS IS A SUDDEN JOLT FORWARD OR "LURGING" THAT OCCURS EVERY TIME. THIS IS A SAFETY RISK IN BUMPER TO BUMPER TRAFFIC AS THE CAR CAN SUDDENLY JUMP FORWARD A FEW FEET MORE THAN INTENDED BY NORMAL BREAKING. EVEN WHEN DRIVING AND BREAKING EXPLICITLY TO COMPENSATE FOR THIS TRANSMISSION / BREAKING DEFECT, THE LURGING ISSUE CANNOT BE AVOIDED. THE ONLY WAY TO AVOID THIS ISSUE IS TO (A) BREAK HARD FROM 3RD TO 1ST GEAR (SO FROM A FAIRLY HIGH SPEED DOWN TO 0, WHICH LENDS ADDITIONAL BREAKING SAFETY RISKS IN NON-IDEAL WEATHER CONDITIONS SUCH AS BREAKING DOWNHILL OR ON WET / ICY ROADS), OR (B) TO NOT DRIVE THE CAR IN ONE OF THE TWO DRIVING MODES OFFERED. THE MANUFACTURER'S SERVICE DEPARTMENT CLAIMS THERE IS NO ISSUE, BUT SOME QUICK GOOGLE SEARCHES SHOW THIS ISSUE IS EXPERIENCED WIDELY AND WELL DOCUMENTED, AND A SOFTWARE FIX HAS BEEN ROLLED OUT OVERSEAS THAT ISN'T AVAILABLE IN NORTH AMERICA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404548March 23, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CAR CAME WITH A FACTORY INSTALLED TOW SYSTEM. I RETURNED IT TO THE DEALER THREE TIMES AND IT DOES NOT WORK PROPERLY. I WAS SHOCKED PLUGGING IN A TESTER TO THE 7 WAY CONNECTOR. THE DEALER SERVICE MANAGER ADVISED ME THAT I WAS NOT SHOCKED AND STATES THAT THE LIGHTS STATING THE 7 WAY CONNECTOR IS NORMAL. THIS IS NOT NORMAL. WHEN I CONNECT A DIGITAL BREAK CONTROLLER OR 7 PIN CABLE WITH A TRAILER THE CAR DOESN'T NOT COMMUNICATE WITH THE BREAK CONTROLLER. THE BREAK CONTROLLER EXPERT STATED THAT SINCE NO DIODE WAS SHOWING WHEN I PLUG THE CAR IN THAT THIS INDICATES THE BRAKES ARE NOT WIRED CORRECTLY. THE DEALERSHIP SAYS SINCE ANOTHER CAR WORKS THE SAME AS MINE THEY DON'T THINK IT IS A ISSUE. CORPORATE PORSCHE IS UNABLE TO ADVISE ON TECHNICAL SERVICE BULLETINS OR INFORMATION ON A WIRING HARNESS TO ENABLE A WIRED BREAK CONTROLLER. I TOOK THE CAR OVER TO UHAUL AND DID REMOTE CALLS WITH THE BRAKE CONTROLLER MANUFACTURER. ALL STATE THAT IT IS SOMETHING WITH THE MANNER IT IS WIRED WITH A 'OPEN GROUND'. THIS IS UNSAFE AS I HAVE NO WAY SAFELY BRAKE OR UTILIZE A BRAKE CONTROLLER. SINCE OTHER 2020S BEHAVE THE SAME WAY THIS IS A SYSTEMWIDE ISSUE AND THE MANUFACTURER IS NOT TAKING ACTION SO IT SHOULD BE EVALUATED BY ENGINEERING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11399023March 3, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT HEARD A LOUD "BOOM" NOISE AND FIRE STARTED COMING FROM THE GLOVE BOX IN THE INTERIOR OF THE VEHICLE. FIRE MARSHALS WERE CALLED ONTO THE SCENE TO ATTEMPT TO EXTINGUISH THE FIRE, AFTER 3 HOURS THE FIRE WAS EXTINGUISHED. A REPORT WAS MADE WITH THE FIRE MARSHALS. THE CONTACT STATED NO INJURIES WERE SUSTAINED AT THE SCENE. THE VEHICLE WAS NOT TOWED AND REMAINS ON CONTACTS PROPERTY. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH, NHTSA CAMPAIGN NUMBER: 04V069000 (ELECTRICAL SYSTEM) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND TOLD THE CONTACT THAT SINCE THEY DID NOT PURCHASE THE VEHICLE FROM A PORSHE DEALER THERE WAS NOTHING THEY COULD TO DO ASSIST THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11394505February 3, 2021
POWER TRAIN, VEHICLE SPEED CONTROL, WHEELS
TL* THE CONTACT OWNS A 2014 PORSCHE CAYENNE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A RATTLING NOISE OCCURRED BEFORE THE VEHICLE LOSS POWER AND STALLED. DURING THE FAILURE, THE CHECK ENGINE WARNING LIGHT HAD ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PORSCHE OF NEW ORLEANS LOCATED AT 3700 N CAUSEWAY BLVD, METAIRIE, LA 70002 WHO REPLACED THE TRANSMISSION TRANSFER GEAR. APPROXIMATELY 20,000 MILES LATER THE FAILURE RECURRED AND THE CONTACT WAS INFORMED THAT THE TRANSFER GEAR WAS FAULTY AND NEEDED TO BE REPLACED A SECOND TIME. IN ADDITION, THE SPEED SENSORS IN ALL FOUR WHEELS WERE FAULTY CAUSING THE VEHICLE TO RANDOMLY SLOW DOWN AND NOT ACCELERATE. THE SENSORS WERE REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394351February 2, 2021
POWER TRAIN
DIFFERETIAL FAILED IN MOTION HIGHWAY. CAR OPERATED MADE A LOT OF NOISE, NEEDED TO BE TOWED IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390241January 27, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE S. THE CONTACT STATED THE INSULATION FOR THE WIRES ON THE HEADLIGHTS WERE WORN OUT RESULTING IN THE LOSS OF HEADLIGHT FUNCTIONALITY. THE CONTACT STATED THAT CHECK HEADLIGHT AND CHECK TURN SIGNAL LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 173,000.*DT CONSUMER STATED EVIDENTLY, THE INSULATION WAS COMPOUNDED FROM A VEGETABLE SOURCE (SOY) NOT VERY DURABLE. THE INSULATION ON THE HEADLIGHT WIRING HARNESSES WERE CRUMBLING. THE HEADLIGHTS HIGH AND LOW BEAM, PARKING LIGHTS AND TURN SIGNALS WERE INTERMITTENT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389386January 22, 2021
TIRES
TL* THE CONTACT OWNS A 2007 PORSCHE CAYENNE S EQUIPPED WITH PIRELLI TIRES, TIRE LINE: P-ZERO, TIRE SIZE: 275/45/ZR19, DOT NUMBER: XTN4N682. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN HIS DRIVEWAY, HE BECAME AWARE OF A BLISTER ON THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388914January 19, 2021
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE
LAST YEAR AROUND JANUARY, ADAPTIVE CRUSE CONTROL STOP WORKING AFTER DEALER "FIXED" ALMOST CLOSING A COLLISION ( VEHICLE IN MOTION), TODAY PARK ASSIST STOP WORKING 360 DEGREE VIEW COMPLETELY OFF AND NO SOUND OF PROXIMITY OBSTACLES, ( VEHICLE IN MOTION PULLING OF PARKING LOT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385083December 27, 2020
ENGINE
INTAKE CAMSHAFTS ADJUSTER BOLTS BROKE WHILE IN MOTION ON CITY STREET C@P CASE WITH PORSCHE # 0005611574 MANUFACTURER CAMPAIGN NUMBER : AH08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384227December 20, 2020
FUEL/PROPULSION SYSTEM
ENGINE HAS CUTOFF ON 3 OCCURRENCES: (1) OPERATING THE VEHICLE ON THE FREEWAY AT 70 MPH AND EXPERIENCED IMMEDIATE LOSS OF POWER. I WAS ABLE TO MANUEVER THE VEHICLE TO THE SHOULDER WHILE COASTING WITHOUT ENGINE POWER. I WAS ABLE TO START THE ENGINE BUT IT CUTOFF A FEW SECONDS AFTER. THE VEHICLE HAD TO BE TOWED TO AN INDEPENDENT PORSCHE REPAIR SHOP WHERE THE HIGH PRESSURE FUEL PUMP WAS REPLACED. (2) THE ENGINE CUTOFF WHILE OPERATING ON CITY STREET AT 40 MPH. I WAS ABLE TO MANUEVER THE VEHICLE WHILE COASTING WITHOUT POWER OR POWER STEERING INTO A PARKING LOT. THE ENGINE WOULD START BUT CUTOFF A FEW SECONDS LATER ON MULTIPLE ATTEMPTS. THE VEHICLE HAS TO BE TOWED TO THE SAME INDEPENDENT PORSCHE REPAIR SHOP WHERE THE HIGH PRESSURE FUEL SENSOR WAS REPLACED. THIS OCCURRENCE WAS THE FIRST TIME OPERATING THE VEHICLE AFTER RETURNING HOME FROM THE HIGH PRESSURE FUEL PUMP REPLACEMENT SERVICE. (3) OPERATING THE VEHICLE WHILE STOPPED AT AN INTERSECTION AT A RED LIGHT. WHEN ATTEMPTING TO ACCELERATE THE ENGINE CUTOFF AND I WAS STALLED FOR ABOUT 1 MINUTE BLOCKING TRAFFIC. I WAS ABLE TO RESTART THE ENGINE AFTER A FEW ATTEMPTS AND DRIVE THE VEHICLE THE REMAINING 2 MILES HOME WITHOUT INCIDENT. ALL 3 OCCURENCES INVOLVED ABRUPT ENGINE CUTOFF AND LOSS OF POWER STEERING. THE PORSCHE INDEPENDENT REPAIR SHOP IS UNABLE TO PINPOINT THE ISSUE. THE RISK EXPOSURE TO ACCIDENT IS HIGH WHEN ENGINE CUTOFF OCCURS WHILE THE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383645December 16, 2020
UNKNOWN OR OTHER
RECALL WORK MISHANDLED AND CAUSED PROBLEM: I WENT TO PORSCHE FOR A REGULAR OIL CHANGE. THEY SAID THAT THERE IS AN ACTIVE RECALL ON CAMSHAFT AND THEY CAN ALSO BE PERFORMED WHILE THE CAR IS IN. NOW WHEN I WENT TO GET MY CAR BACK THEY SAID THE ENGINE LIGHT WAS ON AND WHEN THEY CHECKED THE TECH SAYS THE PARTS SEEMS TO BE ALL NEW AND IT WAS DONE AT A DIFFERENT WORK SHOP. THEY ASKED ME TO GO TO THE SHOP AND CHECK WITH THEM. BUT I TOLD THEM IT WAS DONE FEW MONTHS BACK AND I HAD NO ISSUES AT ALL AND THE CAR DIDNT HAVE ANY ISSUES WHEN I GAVE IT FOR OIL CHANGE( NO CHECK ENGINE LIGHT). ALSO WHEN I ENTERED THE CAR I WAS ABLE TO SMELL A THICK OIL SMELL WHICH I INFORMED BECKY THE SERVICE CONSULTANT AND I WAS TOLD THAT IT COULD BE OIL SPILL WHEN THEY DID OIL CHANGE. I ASKED IF THE ISSUE MIGHT BE RELATED TO THE CAMSHAFT WORK THEY DID BUT THEY PROMPTLY SAID IT WAS NOT RELATED. SO I TOOK THE CAR TO THE AUTO SHOP ( PORSCHE CERTIFIED SHOP) TO HAVE THEM CHECK IT. THE SHOP CHECKED AND DIDNT FIND ANY ISSUES WITH THEIR PARTS THEY REPLACED SINCE IT WAS COVERED UNDER WARRANTY THEY WENT AHEAD REPLACED THE PART AND THE CHECK ENGINE LIGHT SIGN DIDNT GO AWAY, SO THEY PERFORMED SMOKE TEST AND FOUND OUT THE INTAKE LEAK COMING FROM A SENSOR SEAL ON THE VALVE COVER. THEY SAID THIS IS BECAUSE OF THE CAMSHAFT WORK THAT HAS CAUSED A LARGE AIR LEAK IN THE ENGINE SETTING THE CHECK ENGINE LIGHT. ALSO WHEN THEY CHECKED THE COVERS THEY FOUND THAT THERE WERE 2 ALUMINIUM SCREWS THAT WERE BROKEN . WHEN THE COVER WAS REMOVED THE ALUMIMIUM SCREWS WERE SUPPOSED TO BE REPLACED WHICH WERE NOT AND THE OLD ONES WERE USED WHICH LEAD TO TENSION AND THEY WERE BROKEN THE AUTO SHOP HAS PROVIDED ME WITH ALL THE DETAILS AND EVIDENCE OF THE ISSUE ALONG WITH VIDEO TO SHOWCASE.I NEED NHTSA ASSISTANCE TO HELP ME GUIDE ON THIS ISSUE CAUSED BY THE DEALERSHIP TO MY CAR WHILE WORKING ON THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376082November 24, 2020
POWER TRAIN
CAR HAS PROBLEM WITH ACCELERATION. IT HESITATES AND DRIVES LIKE THE CAR IS BEING HELD BACK. ACCELERATION IS NOT SMOOTH. ROUGH AND SHUDDER AND HERKY JERKY. IT HAS A FAULTY TRANSFER CASE WHICH IS WELL KNOWN AND SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375423November 19, 2020
ELECTRICAL SYSTEM
OUR TURN SIGNAL SOUND IS SO LOW THAT WE DO NOT REALIZE THAT THE SIGNAL HAS REMAINED ON SINCE OUR LAST TURN. IT HAS CAUSED ONCOMING TRAFFIC TO STOP UNNECESSARILY AND FOLLOWING TRAFFIC TO PASS INSIDE ASSUMING WE WERE TURNING LEFT. BOTH SITUATIONS HAVE CAUSED NEAR ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365216October 19, 2020
FUEL/PROPULSION SYSTEM
THERE IS A STRONG ODOR OF FUEL COMING FROM THE DRIVER'S REAR WHEEL WELL. A RECALL EXISTS FOR 03-06 MODELS, BUT MY 08 IS SUFFERING THE FROM THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364031October 12, 2020
EXTERIOR LIGHTING
TAILLIGHTS GETTING CONDENSATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363504October 8, 2020
ENGINE
COOLANT DISTRIBUTOR BARB CAME UNGLUED CAUSING LOSS OF COOLANT ON HIGHWAY. CAR WAS IN MOTION ON THE HIGHWAY. THIS IS A COMMON ISSUE AND PORSCHE HAS UPDATED THE PART HOWEVER WILL NOT WARRANTY THE DEFECTIVE PARTS STILL ON VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359767September 18, 2020
FUEL/PROPULSION SYSTEM
OVERNIGHT FUEL PRESSURE LOSS RESULTS IN EXTENDED CRANK CYCLE. DESPITE 6 SERVICE VISITS BETWEEN TWO CHICAGOLAND AREA PORSCHE DEALERSHIPS, THE VEHICLE HAS NOT BEEN SATISFACTORILY REPAIRED. FUEL PRESSURE LOSS WAS CONFIRMED ON MULTIPLE OCCASIONS BY THE SEMERSKY'S PORSCHE EXCHANGE IN HIGHLAND PARK, ILLINOIS. FUEL PUMPS WERE APPARENTLY REPLACED, THE LAST TIME DAMAGING THE SEAT CLIPS UNDER THE SECOND ROW BENCH SEAT. FUEL PRESSURE LOSS HAS SLOWED, BUT STILL OCCURS WHEN FUEL TANK IS MORE THAN 3/4 EMPTY. THIS VEHICLE IS COVERED BY MANUFACTURER WARRANTY AND THE PROBLEM BECAME APPARENT AT 24K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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