Nissan Versa Complaints (2011)

269 consumer complaints on file.

#11420180June 8, 2021
SUSPENSION
The contact owns a 2011 Nissan Versa. The contact stated while driving 40 MPH, the accelerator pedal was depressed however, the vehicle hesitated. The contact felt the hesitation coming from the front passenger side of the vehicle as the low tire pressure warning light illuminated on the instrument panel. The contact pulled over and saw that the front passenger’s side tire was completely flat and torn all the way around. The contact called roadside assistance and a spare tire was placed on the vehicle. The contact then drove to a dealer and was informed that the front passenger’s side coil spring fractured, which caused the puncture and damage to the tire. The dealer replaced the front driver’s and passenger’s side coil springs along with the tire. After the repair, the contact discovered NHTSA Campaign Number: 15V573000 (Suspension) which he linked to the failure. The manufacturer was notified of the recall and informed him that the Vin was not included in the recall. The vehicle was repaired. The failure mileage was approximately 188,000. The tire puncture caused the tire to burst, resulting in loss of control of the vehicle. The puncture was more like a shredding of the entire circumference.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389416January 22, 2021
SUSPENSION
DETAILS ISSUED FEBRUARY 2, 2016 RECALL ID 239044 NHTSA CAMPAIGN # 15V573000 VEHICLES AFFECTED 218,019 COMPONENT AFFECTED SUSPENSION: FRONT: SPRINGS: COIL SPRINGS PER NISSAN REPAIRED OR REPLACED 2 SPRINGS 2017 AT DEALER. THE REPAIRED OR REPLACED FROM 2017 1 OF 2 OF THE SPRINGS FAILED AGAIN 2019. INSPECTED 2020 AT DEALER AND STATED NOT THEIR PROBLEM SINCE THEY SATISFIED RECALL RULES IN 2017. DUE TO MILEAGE AND/OR AGE OF CAR THEY ARE NOT RESPONSIBLE AS PER NISSAN. THIS IS REPETITIVE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373350November 9, 2020
AIR BAGS
2011 NISSAN VERSA. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363867October 12, 2020
SUSPENSION
CRACKED COIL SPRING WAS REPLACED IN 2016 PER RECALL. WHILE DRIVING ON 10/12/2020, SUSPENSION ISSUES OCCURRED AGAIN MAKING THE CAR UNDRIVEABLE AND BARELY AVOIDING SERIOUS ACCIDENT AND INJURY. THERE WAS A LOUD CRACK FROM UNDER THE CAR AND THE VEHICLE BECAME UNSTABLE. I GOT TO A SAFE SPOT TO PULL OVER AND HAD IT TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341925July 28, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
AFTER RECEIVING MANY CALLS AND LETTERS FOR AIR BAGS RECALLS, I SET AN APPOINTMENT WITH THE AGENT JOSH FOR THURSDAY JULY 16, 2020 AT PERFORMANCE NISSAN AT 1345 SOUTH FEDERAL HIGHWAY, POMPANO FL 33062, AT 7:30 AM. WHEN TALKING WITH JOSH, HE TOLD ME THAT THERE ARE TWO RECALLS IN MY NISSAN. I ASKED HIM TO DO BOTH RECALLS AT THE SAME TIME. HE SAID BOTH RECALLS COULD TAKE ONE HOUR. WE SET THE APPOINTMENT AND HE GAVE ME THE PHONE TO TALK TO PERFORMANCE NISSAN FOR CONFIRMATION. ON THURSDAY JULY 16, 2020, I WENT TO THE APPOINTMENT. IT TOOK ME ,MORE THAN THREE HOURS AT THE PLACE. HOWEVER, AT THE END THEY TOLD ME THEY DID ONE RECALL, AND THEY ORDERED THE PARTS FOR THE OTHER RECALL, WHICH PART THEY WILL HAVE IN THREE DAYS. WHEN THEY GAVE THE CAR, I FELT THAT IT DID NOT SOUND AS IT USED TO BEFORE THE RECALL. THE AC DID NOT WORK PERFECTLY, BUT I THOUGHT THAT WAS BECAUSE THEY DID NOT FINISH WITH THE AIR BAG RECALL. ON FRIDAY JULY 17, 2020, MY WIFE DROVE THE CAR TO WORK AS IT IS HER CAR. BUT WHEN SHE CAME BACK, SHE TOLD ME THAT THE CAR HAD PROBLEMS AND SHE DID NOT WANT TO DRIVE IT AGAIN. I SAID TO HER THAT THE PROBLEM IS BECAUSE THEY DID NOT COMPLETE THE RECALL. ON WEDNESDAY JULY 22, 2020, MY WIFE TOLD ME TO DROP HER AT WORK. I TOOK THE CAR, AND WHEN I STARTED IT I FELT THE CAR WAS MAKING NOISE AND SHAKING. FOR I DID NOT DRIVE IT , AND I SAW AT THAT TIME THAT MY WIFE WAS IN DANGER WHILE DRIVING THE CAR. AFTER I DROPPED HER AT WORK, I CALLED PERFPRMANCE NISSANCE TO REPORT THAT THEY DAMAGED MY CAR WHILE PERFORMING THE AIR BAGS RECALL. THEY CALLED ME TO DRIVE THE CAR TO THEM FOR DIAGNOSTIC. I TOLD THEM THAT THEY MUST SEND SOMEONE TO TOW THE CAR. THEY INSTEAD GAVE ME A PHONE NUMBER TO CALL FOR PICK UP THE CAR. THEY PICKED UP THE CAR BY 3;00 PM.ON THURSDAY 23, 2020 EMAIL: [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339672July 16, 2020
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I BROUGHT MY CAR BACK TO THE DEALER CAUSE THE FIX MY AIRBAG RECALL BUT WHEN I GOT MY CAR BACK MY HORN STOP WORKING IT WAS WORKING WHEN I BROUGHT IT TO THEM THEN I WENT BACK THE THIRD TIME CAUSE THE AIRBAGS LIGHT CAME BACK ON NOW THEY WANT TO CHARGE ME FOR WHAT THEY DID IM I RESPONSIBLE TO FIX MY REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328025June 9, 2020
SUSPENSION
THE FRONT COIL SPRING BROKE OR UNWOUND AND STABBED THE TIRE. WE WERE JUST LEAVING, STILL IN THE DRIVEWAY AND HAD ONLY TRAVELED A FEW INCHES WHEN WE HEARD A NOISE AND STOPPED. WE WATCHED THE TIRE DEFLATE AND HEARD IT HISSING. THE NEXT DAY (TODAY) WE REMOVED THE TIRE AND FOUND THAT IT HAD BEEN STABBED. MY GRAND-NEPHEW FOUND THERE WAS A RECALL NOTICE. I CALLED NISSAN CONSUMER AFFAIRS AT 1-800-867-7669. AND LEFT A MESSAGE, THEN CALLED NISSAN ANCHORAGE DEALERSHIP. THEY OFFERED TO TAKE A LOOK AT IT BEFORE THEY COULD HELP. THAT WOULD REQUIRE A 45 MILE TOW. THEY GAVE ME A DIFFERENT NUMBER AT NISSAN: 800-647-7261. I CALLED AND SPOKE WITH [XXX], SHE GAVE ME A CASE #[XXX], BUT SAID MY VIN WASN'T IN THE CAMPAIGN. APPARENTLY IT DOESN'T APPLY IF THE CAR IS OVER 9 YEARS OLD, AND MAYBE THE MILEAGE IS TOO HIGH, IT'S 104,789. WE ARE ALIVE AND UNHURT BECAUSE OF THE TIMING, BUT THIS COULD HAVE BEEN DEADLY. I NEVER RECEIVED A NOTICE. THEIR WEBSITE DOES NOT LIST ALASKA AS QUALIFYING FOR THE CAMPAIGN. I WILL BE HAVING THE CAR TOWED TO A LOCAL SHOP FOR REPAIRS. NISSAN SHOULD TAKE CARE OF THE EXPENSES. I WOULD LIKE TO TAKE IT TO THE DEALERSHIP, BUT THERE IS A POSSIBILITY THAT THE REPAIRS MIGHT COST MORE THAN REPLACEMENT. NISSAN'S SITE FOR THE RECALL IS: HTTPS://NISSANASSIST.COM/CAMPAIGNS/NISSAN-VERSA-FRONT-COIL-SPRING-SAFETY-RECALL-CAMPAIGN/?FBCLID=IWAR3VNEACLBXKUI_V5VCDEQP151PZCINAC6S3PMFOERGLZ--9D-ZQC0UAGGC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323880May 8, 2020
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2011 NISSAN VERSA. THE CONTACT STATED THAT AFTER DRIVING OVER A POTHOLE OR ROUGH ROAD SURFACE, THE VEHICLE WOULD JUMP OR SKIP TOWARDS THE LEFT OR RIGHT. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE SUBFRAME AND BUSHINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308883February 12, 2020
AIR BAGS
GOOD DAY, I RECEIVE A LETTER FOR THE AIRBAG SAFETY RECALL ITS SAY IN THE LETTER THAT ITS FREE SERVICE FOR AIRBAG RECALL AND THERE'S FREE LOANER CAR AND TOWING. I WENT TO THE NISSAN DEALER FOR THE AIRBAG RECALL. DROP OFF MY CAR AND I ASK THE DEALER IF THERE'S A CAR FOR ME THEY SAID NO LOANER CAR .I LEAVE THE CAR THERE SO I USED UBER BECAUSE I NEED TP DROP OF MY KIDS IN THE SCHOOL. AFTER 3 HOURS THEY CALLED ME THEY SAID CAR IS READY TO PICK UP SO I WENT BACK THERE TO PICK UP THE CAR. BUT I NOTICED THE AIRBAG SIGN STILL FLASHING I ASKED THEM WHY THE AIRBAG STILL FLASHING THEY SAID THEY FIX IT ALREADY AND I TOLD THEM STILL FLASHING. I'M SCARED TO DRIVE THE CAR BECAUSE IM USING THIS CAR EVERYDAY AND I HAVE 3 KIDS MY PASSENGER. THEY SAID THERE'S NOTHING THEY CAN DO THEY WANT ME TO LEAVE THE CAR 1 DAY OR MORE 1 DAY SO THAT THEY CAN DIAGNOSE THE. I TOLD THEM IF THAT SO I NEED A LOANER CAR BUT THEY SAID THERE'S NO LOANER CAR. I DON'T HAVE A CHOICE I NEED MY CAR THIS MY ONLY TRANSPORTATION EVERYDAY.UNTIL NOW STILL FLASHING THE AIRBAG THERE'S NO SECOND OR MINUTE IM REALLY SCARED TO USE THIS CAR. WHY THEY CANT FIX THE AIRBAG . NO LOANER CAR BUT ITS SAID IN THE LETTER ITS FREE LOANER AND TOWING. PLEASE HELP ME TO FIX THIS PROBLEM.,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307534February 6, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 NISSAN VERSA. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AIR BAG SENSOR LIGHT AND OP SENSOR LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (UNKNOWN) WHO DIAGNOSED THAT THE AIR BAG SYSTEM WAS FAULTY. THE VEHICLE WAS REPAIRED BUT NO ADDITIONAL INFORMATION WAS PROVIDED BY THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 6,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306521February 2, 2020
STRUCTURE:BODY
THE DRIVERS DOOR HANDLE IS COMING OFF..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302689January 28, 2020
UNKNOWN OR OTHER
THE HATCH BACK DOOR DOESN'T OPEN EVEN FROM THE INSIDE. I ONLY HEARD THE ELECTRIC MOTOR OR THE ACTUATOR BUT I'M UNABLE TO OPEN THE REAR DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301453January 23, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 NISSAN VERSA. THE CONTACT STATED THAT AT VEHICLE STARTUP, THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TOWED TO BILL SEIDLE'S NISSAN 10500 NW 12TH ST, MIAMI, FL 33172 WHERE THE VEHICLE WAS DIAGNOSED WITH AN AIR BAG SENSOR FAILURE. THE CONTACT WAS GIVEN AN ESTIMATE OF $450.00 FOR REPAIRS. THE VEHICLE WAS THEN TOWED TO AUTONATION NISSAN MIAMI 3345 SW 8TH ST, MIAMI, FL 33135 WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE CLOCK SPRING AND AIR BAG SENSOR. AN ESTIMATE OF $1,155.00 WAS PROVIDED FOR THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THEY WOULD COVER 60% OF THE REPAIR. UPON INVESTIGATION, THE CONTACT HAD LINKED NHTSA CAMPAIGN NUMBER: 20V008000(AIR BAGS) WITH HER FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299445January 15, 2020
AIR BAGS
AIRBAG INDICATOR LIGHT ON DASHBOARD. BEGAN FLASHING AT TIME OF FIRST RECALL IN REGARD TO AIR BAGS. WHEN BROUGHT IN TO NISSAN FOR AIRBAG RECALL THEY SAID IT WAS NOT RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292456January 1, 2020
AIR BAGS, SEAT BELTS
NISSAN VEHICLE WAS ON A MAIN CITY ROAD IN MOTION AND THEN SLOWING DOWN TO TRAFFICS CHANGE IN SPEED WHEN REAR ENDED. AS SOON AS VEHICLE WAS REAR ENDED, BRAKES WERE PRESSED TO PREVENT FURTHER COLLISIONS WITH VEHICLES UP FORWARD. MY VEHICLE SEATBELTS FAILED TO RESTRAIN DRIVER AND ALL PASSENGERS WEARING THEM DURING A COLLISION. SEAT BELTS DIDN'T RETRACT UNLESS BRAKES WERE SLAMMED. TWO PASSENGERS IN THE BACK WERE CHILDREN. ONE CHILD HAD A CONVERTIBLE CAR SEAT, SAVING THEM AND FULLY RESTRAINING THEM TO SEAT. THE SECOND CHILD WAS IN A BOOSTER SEAT AND WHIPLASHED COMPLETELY FORWARD AND BACK NEARLY HITTING HEAD BEHIND DRIVERS SEAT. THE DRIVER LOCKED THEIR ARMS IN PLACE TO PREVENT HITTING THE STEERING WHEEL. THE FRONT PASSENGER, MYSELF, HIT THE AREA OF THE GLOVE COMPARTMENT AND SUFFERED A SMALL BUT DEEP GASH ON THE FOREHEAD. THIS REQUIRED SUTURES TO CLOSE WOMB UP. NO AIR BAGS DEPLOYED WHEN IMPACT TO VEHICLE WAS MADE. AIRBAGS WERE REPLACED WHEN RECALL TO VEHICLE AIRBAGS WERE MADE IN THE PAST, 2017.*DT VEHICLE HAS NOT BEEN REPAIRED. TRACKING NUMBER XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
Yes
Fire:
Yes
Injuries:
3
Deaths:
0
#11291759December 28, 2019
AIR BAGS, UNKNOWN OR OTHER
I TOOK MY CAR IN TO NISSAN FOR RECALL THEY SUPOSEIVELY FIXED THE AIRBAG PROBLEM . SINCE THEN I HAS A SMALL FENDER BENDER. AIRBAG DID NOT POP OPEN. LAST WEEK THE CAR WAS IN AN ACCIDENT. THE FRONT WAS SEVERLY DANMAGED AND STILL AIRBAG DID NOT POP OUT. I DONT THINK IT EVER GOT FIXED!!!! MY SON COULD HAVE DIED.WHO IS RESPONSIBLE FOR THIS. I'M I COMPLAINING TO THE CORRECT PLACE???
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281478November 21, 2019
AIR BAGS, STEERING, UNKNOWN OR OTHER
I TOOK MY CAR TO A LOCAL NISSAN DEALERSHIP FOR AN AIRBAG RECALL ON THE DRIVER SIDE AND AFTER THE RECALL WAS SUPPOSEDLY DONE BECAUSE AFTER THIS I'M NOT EVEN POSITIVE THEY WORKED ON MY CAR FOR THAT RECALL. AFTER THE RECALL WAS DONE NOW THE CAR HORN IN MY STEERING WHEEL IS NOT WORKING WHEN IT WAS WORKING BEFORE. THE NISSAN ADVISOR SAID THAT THEY CAN'T FIX IT AND THE REASON IS BECAUSE IS AN OLD CAR. THEY WANT ME TO PAY ALMOST 700 HUNDRED DOLLARS FOR THEM TO FIX WHAT THEY RUINED. NOW I HAVE NO CAR HORN. THIS IS A SAFETY HAZARD FOR ANYONE ON THE ROAD. A CAR HORN WORKS TO ADVICE OTHER DRIVERS OF ANY HAZARD. FROM THIS HAPPENING TO ME I NOW THINK THAT THEY DIDN'T DO ANYTHING IN REGARDS TO AIRBAG RECALLS AND THAT I JUST TOOK MY CAR JUST FOR THEM TO SCAM ME SO I CAN PAY FOR A PART THAT WAS WORKING AND THAT THEY RUINED. THE NISSAN I WENT TOO IS NAPLES NISSAN IN NAPLES, FLORIDA. I ALSO HAVE CALLED NISSAN CONSUMER AFFAIRS AND THEY HAVEN'T DONE ANYTHING IN THIS MATTER I HAVE TWO CLAIM NUMBERS ALREADY I HAVE CALLED TWICE AND THERE NOT DOING ANYTHING ABOUT THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267779October 10, 2019
SUSPENSION
BALL JOINTS NEED TO BE REPLACED. IS THIS NORMAL AFTER ONLY 9 YEARS AND 85,OOOMILES ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253990September 8, 2019
UNKNOWN OR OTHER
AFTER 1 YEAR AND 1/2, MUFFLER HAS RATTLING SOUND, HAS A HOLE AND IS BURNT BLACK AT END OF TAIL PIPE. SAME PROBLEM AFTER MUFFLER HAS BEEN CHANGED IN THE SAME AMOUNT OF TIME. MUFFLER SEEMS TO RUST AND OVERHEAT/BURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244755August 18, 2019
UNKNOWN OR OTHER, STRUCTURE
THE VIN FOR MY 2011 NISSAN VERSA [XXX] IS NOT AVAILABLE IN YOUR DATABASE, OR IN THE NISSAN DATABASE YOU REFERRED ME TO. I HAVE CHECKED IT THREE TIMES. IT IS CORRECT. SO I HAVE NO WAY OF IDENTIFYING ANY RECALLS NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Versa