Nissan Quest Complaints

2,121 consumer complaints on file.

#10086629August 11, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
WE PURCHASED OUR 2004 NISSAN QUEST ON OCTOBER 6TH, 2003. THIS WAS A VEHICLE THAT WE WANTED TO GET FOR OUR FAMILY AFTER REVIEWING SAFETY INFORMATION ETC. NOT EVEN TWO WEEKS AFTER WE HAD FINALIZED THE SALE, TRANSMISSION FLUID WAS ALL OVER A PARKING LOT DUE TO A PLASTIC CLAMP NOT BEING REPLACED AT THE DEALERSHIP. OUR VAN WOULD NOT START AND HAD TO BE TOWED TO THE DEALERSHIP IN ORDER FOR EVERYTHING TO BE CHECKED OUT. OUR SECOND INCIDENT HAPPENED ABOUT A WEEK AGO AND WE ARE VERY LUCKY THAT THERE WEREN'T ANY INJURIES TO REPORT. WE WERE DRIVING DOWN THE HIGHWAY AND WITH THE ACCELERATOR "FLOORED" OUR VAN WOULD NOT GO OVER 55 MPH. ON A MAIN HIGHWAY THIS IS NOT SAFE DUE TO OTHER DRIVERS DOING ABOVE THE SPEED LIMIT OR WELL ABOVE. WE TRIED TO TAKE IT TO OUR DEALERSHIP BUT WITH IT BEING PAST BUSINESS HOURS THERE WAS NO WAY THAT WE WOULD HAVE BEEN ABLE TO MEET WITH A SERVICE REPRESENTATIVE. THE NEXT MORNING WHEN WE TOOK IT TO THE DEALERSHIP, IT WAS AS IF NOTHING HAD HAPPENED. I AM VERY DISAPPOINTED IN THIS CAR AND CAN'T BELIEVE THAT IN LESS THAN A YEAR, WE ARE TAKING IT IN AGAIN TO THE DEALERSHIP TO HAVE IT WORKED ON. LUCKILY OUR DEALERSHIP HAS GONE ABOVE WHAT WE ASKED AND HAS DONE THEIR BEST TO WORK WITH US, BUT WITHOUT OTHER PEOPLE COMPLAINING AND THIS NOT BEING INVESTIGATED THERE IS LITTLE THAT THEY CAN DO TO PINPOINT THE PROBLEM TO FIX IT. THIS IS THE MOST EXPENSIVE CAR THAT WE HAVE BOUGHT EVER AND THIS IS THE MOST TIMES THAT WE HAVE TAKEN IN A CAR FOR PROBLEMS IN SUCH LITTLE TIME. WITH TWO SMALL CHILDREN, WE THOUGHT THAT THIS VAN WOULD BE THE MOST ECONOMICAL AND SAFE VEHICLE THAT WE COULD AFFORD FOR OUR FAMILY, BUT WE ARE SADLY LEARNING THAT THERE ARE UNDERLYING PROBLEMS THAT NEED TO BE OFFICIALLY RECOGNIZED AND TAKEN CARE OF BEFORE SOMETHING HAPPENS TO SOMEONE. IT WOULD BE DISAPPOINTING AND SAD TO SEE IF THIS OCCURRENCE IS WHAT IT TAKES FOR NISSAN TO INVESTIGATE SUCH COMPLAINTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086650August 11, 2004
ENGINE AND ENGINE COOLING
DRIVING ON INTERSTATE HIGHWAY FOR APPROXIMATELY 2 HOURS AT 70 MPH, WITHOUT WARNING, ENGINE QUIT ENTIRELY. HAD TO WEAVE IN TRAFFIC TO AVOID OTHER VEHICLES AND COAST TO THE MEDIAN. AFTER RESTING 15 MINUTES, ENGINE WOULD RESTART. TRAVELED AND ADDITIONAL 1-1/2 HOURS AND SAME THING HAPPENED. AFTER RESTART, TRAVELED FOR AN ADDITIONAL HOUR WITHOUT INCIDENT. TOOK VEHICLE TO MECHANIC THE NEXT DAY AND COULD NOT FIND A PROBLEM. THIS IS A DANGEROUS SITUATION TO HAVE THE VEHICLE QUIT AT HIGH SPEEDS ON THE HIGHWAY. FROM REVIEWING OTHER COMPLAINTS ON YOU WEB SITE, IT IS APPARENT THAT THIS IS A COMMON OCCURRENCE AND THE MANUFACTURER NEEDS TO ADDRESS THIS DANGER TO THE OWNERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087523August 9, 2004
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING AT 45 MPH SKYLIGHT WINDOW IMPLODED INTO THE VEHICLE AND ONTO THE CHILDREN SITTING IN THE BACK SEAT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087527August 9, 2004
EXTERIOR LIGHTING:HEADLIGHTS
CONSUMER COMPLAINED THAT THE HEADLIGHTS GO OUT INTERMITTENTLY WHILE DRIVING AT NIGHT. DEALER WAS NOTIFIED AND THEY REPLACED THE HEADLAMP CONNECTORS, BUT THE PROBLEMS RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087427August 4, 2004
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
PROBLEMS WITH THE LOCATION OF THE HEADLIGHT CONTROLS.*MR THE HEADLIGHT CONTROLS, LOCATED AT THE END OF THE TURN SIGNAL ARM, ARE VERY EASILY MOVED. WHEN THE HEADLIGHTS ARE ON THEY CAN BE INADVERTENTLY TURNED OFF WHEN USING THE ARM TO SIGNAL A TURN. IT'S NOT UNTIL THE CONSOLE GOES DARK THAT THE DRIVER IS AWARE THAT THE LIGHTS HAVE BEEN TURNED OFF. THE CONSUMER HAS ATTEMPTED TO NOTIFY NISSAN OF THE CONDITION AND HAS ALSO NOTIFIED THE DEALER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087228August 4, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER SMELLED GAS FUMES. SHE HAS CHECKED, AND THERE WAS NO LEAKAGE NOR WAS VEHICLE LOSING GAS. ALSO, THERE WASN'T ANY FIRE. BUT THE FUMES WERE VERY STRONG. CONSUMER WAS VERY CONCERNED. SHE WILL TAKE THE VEHICLE TO THE DEALER VERY SOON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084010August 2, 2004
SEAT BELTS:REAR/OTHER
CONSUMER COMPLAINED THAT THE THIRD ROW SEAT BELT CONTINUED TO TIGHTEN ON THE 9 YEAR OLD CHILD'S WAIST WHILE DRIVING, AND HE WAS UNABLE TO RELEASE THE BELT BY HAND. THEY HAD TO CUT THE SEAT BELT TO FREE THEIR CHILD. DEALER WAS NOT NOTIFIED AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082935July 29, 2004
SEATS
WHILE MOVING THE SECOND ROW, PASSENGER SEAT, BEHIND THE DRIVER, MY RIGHT-HAND, PINKY FINGERTIP WAS AMPUTATED. I WAS RUSHED TO EMERGENCY AND THEY COULD NOT REATTACH IT. I HAVE A 12 YEAR-OLD CHILD AND I AM CONCERNED THAT THIS COULD HAPPEN TO HIM OR ANOTHER PASSENGER OR YOUNGER CHILD. THIS HAS BEEN A HORRIFIC EXPERIENCE FOR MY ENTIRE FAMILY AND MYSELF PARTICULARY BECAUSE THIS SHOULD NOT HAVE HAPPENED WHILE MOVING A SEAT. THERE IS A DEFINITE DESIGN FLAW THAT NEEDS TO BE CORRECTED. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10082958July 29, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FROM THE BEGINNING OUR NISSAN VAN (1998) HAS HAD PROBLEMS WITH THE DOORS LOCKING AFTER THE ENGINE IS OFF AND THE DOOR IS OPENED. TODAY, I WAS ALMOST UNABLE TO GET OUT OF THE VAN TODAY, AS THE DOOR KEEP LOCKING EVERY TIME I WOULD TRY TO OPEN THE HANDLE. IF THIS HAD BEEN A CHILD, THEY COULD HAVE DIED IN THE HEAT (THIS IS THE MIDDLE OF SUMMER IN FLORIDA) TRAPPED IN THE CAR. I HAVE CHECKED TO SEE IF THERE HAS BEEN ANY RECALLS ON THIS PROBLEM, BUT FOUND THAT ONLY LETTERS WERE SENT OUT TO THE CONSUMER REGARDING THIS PROBLEM. THIS COULD RESULT IN TRADGEDY FOR CHILDREN, IF THEY ARE CAUGHT IN THE VEHICLE. SOMETHING NEEDS TO BE DONE QUICKLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082801July 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER SLIDING DOORS ON 2004 NISSAN QUEST SE REQUIRE TOO MUCH FORCE TO REVERSE. THIS IS A SAFETY HAZARD AND ALMOST HURT ONE OF OUR CHILDREN THE OTHER DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082722July 27, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THIS IS A FOLLOW UP TO MY ORIGINAL COMPLAINT. AFTER MY 2004 NISSAN QUEST WAS BROUGHT TO THE DEALERSHIP IT WAS FOUND THAT ONE OF THE THREE CATALYTIC CONVERTERS WENT BAD. WHEN THE CALTALYTIC CONVERTER FAILED IT DAMAGED THE OTHER TWO, AND IN DOING SO IT DAMAGED THE ENGINE CAUSING IT TO BE REPLACED. MY VAN IS STILL IN THE SHOP BEING REPAIRED AND I HAVE NOT BEEN OFFERED ANY KIND OF COMPENSATION. I HAVE CONTACTED NISSAN COSTUMER SERVICE AND FILED A COMPLAINT AND I AM STILL AWAITING A REPLY FROM THEM. I WAS TOLD THAT THERE ARE SEVERAL "UPGRADES" FOR MY VEHICLE AND THEY WOULD CONTACT THE DEALER AND HAVE THOSE DONE WHILE MY VEHICLE WAS THERE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082637July 26, 2004
TIRES:SIDEWALL
I BOUGHT A 2004 NISSAN QUEST IN JANUARY OF 2004. IT WAS PURCHASED NEW FROM THE DEALER. THE VAN HAD GOODYEAR EAGLE LS TIRES. WE HAVE HAD THE VAN A LITTLE OVER SIX MONTHS AND HAVE HAD THREE BLOWOUTS, ALL OCCURING ON THE SIDEWALLS OF THE TIRES. THE FIRST BLOWOUT OCCURRED THE FIRST MONTH WE HAD THE VAN. WE WERE ON THE HIGHWAY. THE SECOND BLOWOUT OCCURRED AS MY WIFE WAS PULLING UP ON THE CURB TO PARK. THE THIRD BLOWOUT OCCURRED IN A PARKING LOT AS SHE WAS TURNING A CORNER. THERE WERE FOUR RAILS ON THE GROUND AND THE TIRE GRAZED ONE AND TOTALLY BLEW. THIS WAS IN A CHURCH PARKING LOT AT A VERY LOW SPEED. THE FOURTH TIRE WAS REPLACED WHEN WE NOTICED A GOUGE IN THE RUBBER OF THE TIRE.WE HAVE REPLACED ALL FOUR TIRES WITH ANOTHER BRAND. WHEN WE CONTACTED THE CAR DEALER, WE WERE TOLD THAT THERE WERE NO OTHER REPORTS OF PROBLEMS WITH THIS TIRE AND GOODYEAR WOULD NOT DO ANYTHING. MY WIFE AND I BOTH HAVE IMPECCABLE DRIVING RECORDS - NO ACCIDENTS, SPEEDING TICKETS, RECKLESS DRIVING ETC.. SO THIS IS NOT A CASE OF NEGLIGENT DRIVING ON OUR PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083267July 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER'S 4 1/2 YEAR OLD SON WAS ABLE TO SHIFT VEHICLE OUT OF GEAR, CONDITION WHICH CAUSED VEHICLE TO ROLL BACKWARD AND HIT THE GARAGE DOOR. MANUFACTURER WAS NOTIFIED. PLEASE PROVIDE ANY FURTHER INFORMATION. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081336July 19, 2004
ELECTRICAL SYSTEM
WE PURCHASED THIS VAN IN SEP OF 2003. AT THE END OF OCT I WENT OUT TO LEAVE FOR WORK AND THE VAN WOULDN'T START. WE HAD IT TOWED (MY EXPENSE) TO THE DEALER. ONCE IT ARRIVED THERE IT STARTED FINE. A COUPLE WEEKS LATER IT DID THE SAME THING AND WE JUST WAITED UNTIL IT WARMED UP AND IT STARTED JUST FINE. WE DISCOVERED THAT IT WAS DOING THIS WHEN THE TEMPERATURE WAS BELOW 34 DEGREES. WE AGAIN TOOK IT TO THE DEALER AND THEY KEPT THE VAN FOR 2 1/2 WEEKS. THEY FINALLY TOLD US THAT THEY WERE FLYING IN A TECHNICIAN FROM CALIFORNIA TO CHANGE THE FUEL PUMP. HAVEN'T HAD THIS TROUBLE UNTIL NOW. AGAIN THIS WEEK I WENT TO LEAVE FOR WORK AND IT WOULDN'T START. (NOW IT'S 80 DEGREES OUTSIDE) THE WRECKER TRIED TO START IT 3 HOURS LATER AND IT STILL WOULDN'T START. BUT AFTER BEING TOWED AND BOUNCED AROUND IT STARTS AGAIN. THE DEALER HAS KEPT THE VAN AGAIN AND IS GOING TO CHANGE THE FUEL PUMP AGAIN. IN BETWEEN THESE 3 VISITS WE HAVE HAD TO TAKE IT IN NUMEROUS TIMES BECAUSE THE VAN WOULD HAVE NO POWER AND START OFF IN 2ND OR 3RD GEAR. EACH TIME WE TOOK IT IN WE WERE TOLD THAT NISSAN KNEW IT WAS A PROBLEM THEY JUST HADN'T FIGURED OUT HOW TO FIX IT YET. THIS WAS FINALLY FIXED 2 WEEKS AGO. WE HAVE TAKEN THE VAN IN BECAUSE THE DRIVER WINDOW STUTTERS AS IT'S ROLLED DOWN, THE DOORS RATTLE,THE PASSENGER SIDE SLIDING DOOR STICKS AND DIFFICULT TO OPEN, AND THE CARPET UNDER THE DRIVERS PEDDLES WAS CUT TOO SHORT AND KEPT PULLING LOOSE. EACH TIME I TAKE IT IN I'M TOLD THAT THERE IS NOTHING THAT CAN BE DONE. FOR THE WINDOW STUTTERING, THEY TOLD ME IT WAS THE WINDOW TINTING (BUT THE PASSENGER WINDOW IS FINE) WE ARE EXTREMELY DISSATISFIED WITH THIS VEHICLE. WE ARE ONE STEP AWAY FROM VIOLATING THE LEMON LAW. IT STATES THAT IF THE VEHICLE HAS TO BE TAKEN IN FOR 4 TIMES FOR THE SAME PROBLEM IN A YEAR IT'S A LEMON. WELL, WE ARE ON OUR 3RD VISIT NOW. I WOULD STRONGLY RECOMMEND THAT NO ONE PURCHASE THIS VAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081222July 16, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
3 MONTHS AFTER WE BOUGHT OUR VAN THE AIR BAG LIGHT WENT ON...3 MONTHS AFTER IT WAS SERVICED FOR THAT THE LIGHT WENT ON AGAIN... A FEW MONTHS AGO WE NOTICED THAT WHEN WE ACCERLATE THE GAS IT WOULDN'T MOVE...WE ALMOST GOT HIT BY ANOTHER CAR DUE TO THE LACK OF SPEED IT HAD..... ALSO THE DOORS WOULD RATTLE & WE WOULD HEAR A SPRINGY NOISE COMING FROM THE FRONT RIGHT SIDE BRAKES... NOT TO MENTION THAT IN APRIL OF THIS YR OUR REAR BRAKES & MACHINE ROTORS HAD TO BE REPLACED. IT'S KINDA DISAPPOINTING THAT WE PAY GOOD MONEY FOR A CAR THAT HAS BEEN IN THE SHOP 4 DIFFERENT TIMES & WE OWNED THE VAN FOR 9 MONTHS!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081108July 15, 2004
AIR BAGS
MY WIFE WAS DRIVING APPROXIMATELY 40 MPH IN A 45 MPH ZONE. A VEHICLE IN FRONT OF HER HAD TO MAKE A SUDDEN STOP DUE TO ANOTHER MOTORIST IN FRONT OF IT WAS TURNING LEFT AND SHE APPLIED THE BRAKES AND COULD NOT STOP IN TIME AND SHE REAR ENDED THE DRIVER IN FRONT OF HER. NEITHER AIR BAG DEPLOYED IN THE 1999 NISSAN QUEST. WE HAVE CONTACTED OUR INSURANCE COMPANY (AMERICAN FAMILY) AND THE ADJUSTER SADI THAT THE AIR BAGS SHOULDN'T HAVE DEPLOYED DUE THE CRASH OF THE VEHICLE AND THE WAY IT HIT. MY WIFE SUSTAINED INJURIES OF HER BACK AND NECK IN THIS CRASH AND WE BELIEVE THE AIR BAGS SHOULD HAVE DEPLOYED. WE CONTACTED NISSAN AND THEY ALSO SAID THE BAGS SHOULD NOT HAVE DEPLOYED DUE TO NOT ENOUGH FORCE OF SOME BALL BEARING USED TO ACTIVATE THE AIR BAGS. THEY (NISSAN) SENT US A VHS TAPE ON AIR BAGS, BUT DECLINED TO SEND SOMEONE OUT TO INVESTIGATE THE VEHICLE. WE STILL HAVE THE VEHICLE IN OUR DRIVEWAY AND WOULD BE GRATEFUL OF ANY AND ALL HELP YOUR AGENCY COULD PROVIDE. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10080941July 13, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ALL DOORS LOCK UPON TOUCHING THE INNER OR OUTER DRIVERS DOOR HANDLES. THIS RESULTS IN PASSENGERS BEING LOCKED IN OR OUT OF THE VEHICLE. WHEN YOU ATTEMPT TO UNLOCK THE DOOR WITH THE KEY, KEYPAD OR INTERIOR LOCK BUTTON THE DOORS INSTANTLY LOCK AGAIN WHEN YOU ATTEMPT TO OPEN THE DOOR. THIS PROBLEM HAS BEEN ON AND OFF FOR SEVERAL YEARS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080786July 11, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
THREE DAYS AFTER PURCHASING MY 2004 NISSAN QUEST THE DRIVER SIDE WINDOW WOULD NOT CLOSE, AFTER 3 DAYS AT THE DEALER THE PROBLEM WAS FIXED ONLY TO HAPPEN A FEW MONTHS LATER. TODAY WHILE DRIVING 70 MPH MY VAN LOST POWER CAUSING ME TO PULL TO THE SIDE OF A BUSY INTERSTATE. WHEN I PRESSED THE GAS PEDAL THE RPM'S WOULD GO UP, BUT THERE WAS NO POWER. THE VAN WOULD NOT GO OVER 20 MPH. I CONTACTED THE DEALER AND WAS GIVEN A RENTAL CAR. I HAVE TO WAIT UNTIL MONDAY MORNING FOR THE SERVICE DEPATMENT TO OPEN. MY VAN ONLY HAS 26,000 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081544July 8, 2004
TIRES:SIDEWALL
WHILE DRIVING AT 65 MPH CONSUMER HEARD AN EXPLOSION AND SLOWED DOWN. VEHICLE WAS PULLED OVER ON TO THE SHOULDER, WHERE THE CONSUMER NOTICED THAT THE ENTIRE SIDEWALL OF THE TIRE WAS BLOWN OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081549July 8, 2004
TIRES:TREAD/BELT
WHILE DRIVING 70 MPH ON THREE OCCASIONS REAR/FRONT AND REAR PASSENGER TIRES STEEL BELT SEPARATED. CONSUMER MANAGED TO PULL OVER TO CHANGE TIRE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. CONTINENTAL, P215/65R16. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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