Nissan Murano Complaints (2009)

635 consumer complaints on file.

#11180425February 15, 2019
ENGINE
THE TRANSMISSION WENT OUT WITHOUT A WARNING LIGHT OR SERVICE ENGINE SOON LIGHT. I WAS IN THE MIDDLE OF TRAFFIC AND IF STOPPED. I WAS DRIVING 25 MPH IN A SUBURB GOING STRAIGHT. WHEN I HEARD A LOUD BUZZING SOUND AND BOOM NO MORE ACCELERATION. THIS IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180173February 14, 2019
AIR BAGS
THE PASSENGER SEAT AIR BAG CONTROL QUIT WORKING. THE RED LIGHT IS ON IN THE DASH. I HAVE BEEN TOLD THAT THIS VIN NUMBER IS NOT INCLUDED IN THE RECALL. NISSAN HAS A RECALL NVTSA # 08V-521 AND THE CAMPAIGN ID FOR THE 2009 MURANO NUMBER IS Z51. THE PROBLEM WITH MY CAR IS THE SAME AS THE RECALL. I ONLY GET THE RUNAROUND FROM NISSAN ABOUT MY PROBLEM. I CAN NOT USE THE CAR IF I HAVE A PASSENGER. I NEED HELP FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171587January 23, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS OVER BUMPS IN THE ROAD, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD, WHEN IT WAS DEPRESSED, AND DID NOT IMMEDIATELY STOP THE VEHICLE. ALSO, THE ABS INDICATOR WOULD ILLUMINATE OCCASIONALLY. THE DEALER WAS NOT CALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. *TT CONSUMER STATED THE ABS INDICATOR WAS ON FOR COUPLE OF DAYS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171526January 22, 2019
EXTERIOR LIGHTING
MY HEADLIGHTS DOES NOT SHINE STRAIGHT AHEAD. THEY SHINE MORE TO THE SIDES AND DOWNWARD, MAKING IT HARD TO SEE ON THE HIGHWAY WHEN IT THERE ARE NO LIGHTING. WHEN I TOOK IT IN FOR SERVICE THE TECHNICIAN SAID IT WAS THE LENSES. I HAD THEM CLEANED AND THEY STILL DO NOT SHINE STRAIGHT. I BELIEVE THERE IS A MALFUNCTION THE HEADLIGHTS. THEREFORE, IT MAKES IT HARD TO DRIVE AT NIGHT WITHOUT THE PROPER LIGHTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170826January 18, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 08V066000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CARR NISSAN (3855 SW CEDAR HILLS BLVD, BEAVERTON, OR 97005, (503) 643-8676) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164289December 31, 2018
STRUCTURE:BODY
MY COLLEGE AGE DAUGHTER WAS DRIVING HOME FROM COLLEGE AND HEARD A NOISE UNDER THE CAR. IT IS A MIRACLE SHE MADE THE 4 HOUR DRIVE WITHOUT A SERIOUS ACCIDENT. WE IMMEDIATELY HAD THE CAR INSPECTED BY A LOCAL GARAGE WITH AN EXCELLENT REPUTATION. THEY CALLED ME BACK TO THE REPAIR BAY AND TOLD ME THE MAIN REAR SUBFRAME OR 'REAR CRADLE' HAD RUSTED COMPLETELY IN HALF. THE CAR HAS 111,000 MILES IN IT AND HAS BEEN WELL MAINTAINED. THE ENGINE AND INTERIOR ARE IN PERFECT CONDITION AND SHOULD PROVIDE MANY MORE YEARS OF SERVICE. THE CAR IS UNSAFE TO DRIVE AND THE LOCAL REPAIR SHOPS ARE UNWILLING TO MAKE REPAIRS BECAUSE OF THE RISK OF BOLTS BREAKING OFF IN THE UNIBODY FRAME. THERE ARE MANY MANY REPORTS OF THIS ONLINE AND NISSAN REFUSES TO FIX THE SITUATION AFTER CALLING AND WORKING THROUGH THEIR PHONE PROCESS. THIS IS A CONSUMER LIFE SAFETY PROBLEM ON PAR WITH STUCK ACCELERATORS. THE GOVERNMENT NEEDS TO STEP IN AND PROTECT THE CITIZENS. APPARENTLY THERE IS EITHER A DESIGN OR STEEL QUALITY ISSUE AS OTHERS DESCRIBE ON THE INTERNET. NISSAN WOULDN'T EVEN OFFER TO FIX THE CAR. SELLING THESE TO OTHERS JUST PASSES RISK TO OTHER UNSUSPECTING PEOPLE. SOMETHING MUST BE DONE. AS IT STANDS THE VEHICLE IT A TOTAL LOSS OF THOUSANDS OF DOLLARS WITH NISSAN TURNING A BLIND EYE DUE TO COSTS. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162576December 19, 2018
POWER TRAIN
MY 2009 NISSAN MURANO WHICH I BOUGHT IN FEBRUARY 2014 FROM AN AUTHORIZED NISSAN DEALER (MORRIE'S MINNETONKA) HAD A FAULTY CVT TRANSMISSION. AFTER DEALING WITH THE PROBLEM FOR ALMOST A YEAR, WHICH INCLUDES BUT NOT LIMITED TO THE FOLLOWING: LOSS OF POWER, TRANSMISSION JERKING, TRANSMISSION SLIPPING, CVT COOLANT HOSE LEAKS AND FAILURES WHICH PUT MY LIFE, MY KIDS LIFE IN DANGER MULTIPLE TIMES. I REACHED OUT TO NISSAN USA WARRANTY OFFICE NUMEROUS TIMES FOR NO AVAIL AND ULTIMATELY REPLACED THE TRANSMISSION AT A COST OF $4,299. NISSAN REFUSED TO COVER THE COST AND COMPLETELY IGNORED MY REPEATED PLEA FOR A RESPONSE. I WOULD LIKE TO BRING THE ISSUE TO THE NHTSA HOPING YOU WILL 1) CONDUCT THE FAULTY CVT TRANSMISSIONS OF NISSAN. I LEARNT THAT THERE ARE PENDING LEGAL ISSUES THAT THE COMPANY IS DEALING WITH AS OF TODAY AND I AM HAPPY TO HAND OVER ALL MY VEHICLE INSPECTION DOCUMENTS IN ORDER TO HELP THE INVESTIGATION. 2) AS I MENTIONED EARLIER THE CVT TRANSMISSION ISSUE AND SUDDEN STOPS IN THE MIDDLE OF THE HIGHWAY REPEATEDLY PUT MY LIFE, MY KIDS LIFE AND OTHER DRIVERS AT RISK. I AM SURE OTHER NISSAN MURANO OWNERS ARE DEALING WITH THE SAME PROBLEM AND PURSUING THIS INVESTIGATION AND RESOLVING IN A TIMELY MANNER WILL PROTECT THE PUBLIC FROM UNNECESSARY DANGER CAUSED BY THE MANUFACTURER. 3) NISSAN SHOULD TAKE RESPONSIBILITY AND COVER OWNERS LIKE MYSELF FOR A MISTAKE THAT IN MY OPINION BIG ENOUGH TO DEMAND A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160537December 10, 2018
SERVICE BRAKES
BRAKES FAILED DUE TO ABS ACTUATOR FAILURE WHILE IN MOTION ON A HIGHWAY. VEHICLE WAS RECALLED FOR BRAKE FLUID CHANGE AND ABS ACTUATOR TEST. ABS ACTUATOR FAILED 4 MONTHS AFTER FLUID CHANGE. NISSAN REFUSED TO MAKE REPAIRS. TOTAL COST OF REPAIR WAS $2400. THIS CREATED AN UNSAFE CONDITION WHICH NISSAN REFUSES TO ACKNOWLEDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156084December 5, 2018
AIR BAGS
TAKATA RECALL. THE DEALERSHIP SAID THAT MY CAR IS NOT UNDER RECALL BUT MY AIR BAG SENSOR LIGHT KEEPS FLASHING AND MY PASSENGER SIDE AIRBAG SENSOR SAYS THAT THIS IF OFF. I HAVE TRIED TURNING THE CAR ON AND OFF, BUCKLING THE SEATBELT AS PER INSTRUCTIONS. LIGHT FOR SENSOR WILL NOT GO OFF WHEN DRIVING, STATIONARY, OR IDLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154908November 30, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
TWO MAJOR PROBLEMS I'VE HAD WITH MY MURANO ARE THE BRAKES LOOSING PRESSURE CAUSING ME NOT TO BE ABLE TO BRAKE IN TIME, CAUSED AN ACCIDENT ON A ROUNDABOUT. THE SECOND IS THE STEERING WHEEL LOCK COLUMN GOING OUT, CAUSING MY NOT TO BE ABLE TO START THE VEHICLE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11155169November 30, 2018
SERVICE BRAKES
THIS IS MY SECOND COMPLAINT. IN JANUARY MY BRAKES WENT SOFT WHEN THE ABS KICKED IN DURING AN EMERGENCY BRAKING SITUATION. I REPORTED THAT ISSUE THEN. AT THAT TIME NISSAN WAS IN DENIAL MODE ABOUT THIS SITUATION. WORKING WITH NISSAN AND A LOCAL DEALER, I WAS TOLD THAT THEY "REPROGRAMMED" MY ABS. I WAS CHARGED $75 AND SENT ON MY WAY. EARLIER THIS WEEK, IT HAPPENED AGAIN. I WAS DRIVING AND HIT A PATCH OF ICE. THE CAR IN FRONT OF ME SPUN OFF, THEN BACK ON THE ROAD CAUSING ME TO HAVE TO BRAKE HARD, AND BECAUSE OF THE ICE, THE ABS KICKED IN. MY BRAKES WERE THEN SOFT (REQUIRED GOING ALL THE WAY TO THE FLOOR TO STOP) UNTIL I REACHED A PLACE TO STOP AND COULD PUMP THEM BACK UP. THIS TIME THERE IS A VOLUNTARY SERVICE CAMPAIGN FOR THE ISSUE SO I TOOK IT BACK IN TO A DIFFERENT DEALERSHIP. NISSAN DRAINED THE BRAKE SYSTEM AND REPLACED THE DOT 3 FLUID WITH DOT 4, BUT THE MECHANIC SAID THE REAL FIX IS PROBABLY REPLACING THE ACTUATOR. HOWEVER, THEY WON'T COVER THAT SERVICE (CONFIRMED BY CALLING NISSAN CUSTOMER SERVICE, THOUGH, APPARENTLY IF YOU HAD IT REPLACED PRIOR TO THE CAMPAIGN, THEY WILL CONSIDER REIMBURSING YOU.) AND IT COSTS NEARLY $3000. SO, IN EFFECT, THE SERVICE CAMPAIGN IS REALLY JUST A MARKETING CAMPAIGN TO DRIVE PEOPLE INTO DEALERSHIPS IN ORDER TO CHARGE THEM THOUSANDS OF DOLLARS TO FIX A KNOWN SAFETY ISSUE WITH THIS YEAR AND MODEL OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155212November 30, 2018
ELECTRICAL SYSTEM
MY 2009 NISSAN MURANO LOST POWER ALL OF THE SUDDEN WHILE DEIVING, TOOK IT TO THE LOCSL SHOP AND I WAS TOLD IT WAS THE ALTERNATOR, PROCEED TO REPLACE IT FOR A NEW ONE AND YET IT HAPPENED AGAIN, I HAVE BEEN LOOKING IN SEVERAL FORUMS AND STILL HAVE NO CLUE ABOUT WHAT IT COULD BE, CHECKED NEW ALTERNATOR AND BATTERY AND THEY ARE WORKING 'PROPERLY' PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154304November 27, 2018
SERVICE BRAKES
WHEN VEHICLE IS IN MOTION AND WE BRAKE, PEDAL GOES ALMOST TO FLOOR. NISSAN DEALERSHIP DIAGNOSED ABS ACTUATOR IS DEFECTIVE. THERE IS A RECALL ON CERTAIN 09 MURANOS, BUT DEALER TELLS US OURS IS NOT IN RECALL AND WILL COST US 2600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153732November 26, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE THE CONTACT'S SPOUSE WAS DRIVING, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO STOP AND TRAVELED INTO AN INTERSECTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152904November 20, 2018
SERVICE BRAKES
THE ABS SYSTEM ON MY 2009 NISSAN MURANO DOES NOT WORK, IT LED TO AN ACCIDENT. I HAVE READ UP ON THIS AND THIS SEEMS TO BE A RECURRING PROBLEM WITH NISSAN MURANO 2009-2015 MODELS. IT IS UNACCEPTABLE THAT A CAR COMPANY CAN GET AWAY WITH THIS AND THEN TAKE THE STANCE THAT THEY ARE NOT RESPONSIBLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11152628November 19, 2018
SERVICE BRAKES
WHEN APPROACHING A RED LIGHT ON A LOCAL ROAD, MY VEHICLE SLOWED DOWN BUT DID NOT COME TO A COMPLETE STOP. THE BRAKE PEDAL PROVIDED NO RESISTANCE AND THEREFORE WAS APPLIED TO THE FLOOR OF THE VEHICLE. AS A RESULT, MY CAR PASSED THROUGH THE INTERSECTION AT APPROXIMATELY 10MPH. UPON IMMEDIATE INSPECTION BY A TECHNICIAN, THE BRAKE FLUID WAS FLUSHED AND REPLACED WITH DOT 4 FLUID. THREE MONTHS LATER, THE SAME ISSUE OCCURRED WHILE ON THE HIGHWAY. THE BRAKE PEDAL LACKED RESISTANCE, WAS APPLIED TO THE FLOOR OF THE CAR, AND THE CAR DID NOT COME TO A COMPLETE STOP UNTIL IT WAS TURNED OFF WHILE ON THE HIGHWAY AT A SPEED OF 10MPH. UNDER A NISSAN BRAKE FLUID SERVICE CAMPAIGN, THE BRAKE FLUID WAS ONCE AGAIN FLUSHED, REPLACED WITH DOT 4 FLUID, AND ABS WAS INSPECTED. DEALER WAS UNABLE TO IDENTIFY THE ISSUE SINCE THE INSPECTION PASSED AND STATES THE ABS WAS MOST LIKELY ACTIVATED IN BOTH INCIDENTS WITHOUT CAUSE. NO FURTHER EFFORT IS BEING PROVIDED. UPON FILING A CASE WITH NISSAN CONSUMER AFFAIRS, NISSAN IS UNABLE TO REPLACE THE ACTUATOR PER THE SERVICE CAMPAIGN SINCE TESTS PASSED AND DEALER IS UNABLE TO REPLICATE SCENARIO. NISSAN AND THE DEALER ARE BOTH UNABLE TO IDENTIFY THE ISSUE AND UNWILLING TO PROVIDE ASSURANCE THAT THE BRAKES ARE SAFE TO OPERATE. THEY CONCLUDED TESTING PROCEDURES WERE FOLLOWED AND HAVE NO ADDITIONAL STEPS TO BE TAKEN. THIS IS UNACCEPTABLE IN TERMS OF NOT IDENTIFYING WHY THE ABS WAS ACTIVATED WITHOUT CAUSE AND SUBSEQUENTLY PUTTING CONSUMER LIVES AT RISK. AFTER 2 DANGEROUS INCIDENTS AND POOR CUSTOMER SERVICE, I LACK CONFIDENCE IN THE NISSAN BRAND, WILL NOT PURCHASE AGAIN AND WOULD ADVISE OTHERS OF THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151700November 15, 2018
SERVICE BRAKES
WHILE DRIVING THE CAR THE BRAKE PEDDLE BECAME SOFT. THE BREAK PEDDLE HAS TO BE PUSHED TO THE FLOOR. THE PROBLEM PERSISTS. I HAD A MECHANIC INSTALL NEW PADS AND ROTORS ON BOTH AXLES. AS WELL, HE TRIED TO BLEED THE BRAKES. THE PROBLEM PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150322November 9, 2018
UNKNOWN OR OTHER
MOONROOF EXPLODED GOING 65MPH DOWN A 4 LANE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144395October 31, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
VEHICLE SHUTS DOWN COMPLETELY WITH NO WARNING AS IF IT IS BEING CONTROLLED BY ANOTHER POWER SOURCE. HAD BATTERY CHECKED AND ALTERNATOR REPLACED TWICE. ALSO, HAD A DIAGNOSIS TEST PERFORMED MULTIPLE TIMES. IT YIELDS NO PROBLEMS. THE BATTERY/BRAKE LIGHT MAY COME ON PRIOR TO SHUT DOWN. IF IT DOES, THREE SECONDS LATER VEHICLE IS COMPLETELY DEAD. USUALLY THE VEHICLE IS IN MOTION - JUST DRIVING ON A ROADWAY. ONCE SHUT DOWN, YOU CANNOT MOVE THE VEHICLE AND HAS TO BE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143950October 29, 2018
SERVICE BRAKES
BRAKE PEDAL IS VERY LOW ALL THE TIME JUST BOUGHT CAR LAST WEEK. BRAKES ARE NOT VERY SAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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