Nissan Murano Complaints (2017)

107 consumer complaints on file.

#11064357January 23, 2018
UNKNOWN OR OTHER
WHILE SITTING IN TRAFFIC, GOING LESS THAN 10 MILES PER HOUR, ON US ROUTE 60 IN MESA, AZ, THE SUNROOF SPONTANEOUSLY SHATTERED. THE WEATHER WAS CLEAR, SUNNY AND COLD (HIGH 30'S FAHRENHEIT) AND I WAS NOT UNDER AN OVERPASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063744January 19, 2018
AIR BAGS, ENGINE, SEAT BELTS
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060667January 5, 2018
EXTERIOR LIGHTING
2017 NISSON MURANO. I PICKED UP THIS CAR TO ASSIST MY SON SHUTTLING CARS, AT NIGHT, I STARTED THE CAR AND THE HALOGEN HEADLIGHTS CAME ON AUTOMATICALLY LEADING ME TO BELIEVE THE CAR HAD AUTOMATIC LIGHTS. IN FACT, ONLY THE FRONT HALOGEN LIGHTS WERE ON BUT NO RUNNING LIGHTS ON THE SIDE OR REAR. I ONLY DISCOVERED THE SITUATION AFTER DRIVING SEVERAL MILES, WITH DRIVERS BEHIND ME OCCASIONALLY FLASHING THEIR LIGHTS TO SIGNAL ME. THIS EQUIPMENT BEHAVIOR IS VERY DECEIVING AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002925July 4, 2017
VISIBILITY/WIPER
GLARE FROM THE CHROME AREA OF THE SIDE AIR VENTS INTO THE SIDE VIEW MIRRORS BOTH DRIVER AND PASSENGER SIDE. THE REFLECTION FROM THE CHROME AROUND THE SIDE AIR VENTS INTO THE SIDE VIEW MIRRORS DISTORTS THE DRIVERS VISION ON BOTH MIRRORS. THIS IS A DEFINITE SAFETY HAZARD AND NISSAN SHOULD CORRECT THE PROBLEM. IT APPEARS NISSAN HAS FAILED TO CORRECT THIS PROBLEM AND THAT OTHERS HAVE COMPLAINED ABOUT THIS PROBLEM AS WELL. I HAVE HAD 3 OTHER MURANO'S AND NEVER HAD A PROBLEM UNTIL THIS MODEL AND YEAR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000198June 20, 2017
UNKNOWN OR OTHER
HIGH PITCH NOISE COMING FROM WHEEL WELL WITH ENGINE OFF OR ON. NO INDICATOR LIGHT SHOWING ISSUE. OPENED AND CLOSED ALL DOORS DID NOT STOP. COULD NOT DETERMINE WHEN OR WHY NOISE WAS OCCURRING. AFTER DRIVING TO DEALER THE HIGH PITCH WHISTLE STOPPED. DEALER COULD NOT DETECT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995189June 14, 2017
STEERING
TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 12 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 708.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945792January 17, 2017
SEATS
HELLO, RECENTLY, I BOUGHT 2017 NISSAN MURANO PLATINUM. AFTER A MONTH, I NOTICED THAT WHEN I INCREASE HEATED SEAT TEMPERATURE TO MAXIMUM, ONE HALF(RIGHT) SIDE OF FRONT SEAT HEATING IS VERY HIGH AND OTHER HALF ACT NOT EVEN 50%. I CALLED NISSAN DEALER LOCALLY TO LOOK AND INVESTIGATE HEATING DISTRIBUTION ISSUE. ON THE SAME TIME I CALLED NISSAN CUSTOMER CARE AND EXPLAIN SITUATION. I WAS TOLD BY CUSTOMER CARE TO REPORT FINDINGS BACK TO THEM BASED ON DEALERSHIP RESPONSE. DEALERSHIP RESPONDED IT IS JUST A WAY DESIGN BY NISSAN FOR ALL MURANO, THERE IS NOTHING CAN BE DONE. IT'S JUST A WAY IT IS. I FEEL HELPLESS BY NISSAN OVERALL EXPERIENCE. NISSAN SHOULD BE ABLE TO STEP UP AND LOOKING INTO THIS ISSUE TO MAKE SURE HEATED SEAL HEAT DISTRIBUTION SHOULD BE UNIFORM, NOT LIKE ONE HALF OF SEAL GET VERY HIGH COMPARE TO OTHER HALF. THIS IS VERY POOR DESIGN WITH RESPECT TO HEATED SEAT SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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