Nissan Murano Complaints (2007)

676 consumer complaints on file.

#10394080April 3, 2011
SEATS
I WAS DRIVING MY CAR HOME FROM WORK WHEN I TURNED A CORNER AND MY SEAT CAME OFF THE FLOOR. I WASN'T GOING FAST SO I WAS ABLE TO KEEP CONTROL. THE CAR IS IN EXCELLENT CONDITION AND ONLY AS 20K MILES ON IT. I DID SOME RESEARCH ONLINE AND FOUND THIS TO BE A COMMON PROBLEM DUE TO FAULTY DESIGN OF THE POWER SEATS. DEPENDING ON THE SITUATION, THIS COULD DEFINITELY LEAD TO AN ACCIDENT AND SERIOUS HARM SINCE THE SEAT IS NOT SECURELY FASTENED TO THE CHASSIS OF THE CAR. THE FACT THAT NISSAN WON'T COVER THE COST TO FIX THE ISSUE ($1000 PART PLUS $400 LABOR) BECAUSE IT IS OUT OF WARRANTY IS RIDICULOUS. A CAR SEAT SHOULD NOT BREAK AT ALL LET ALONE AFTER 20K MILES. THIS IS A POTENTIAL A SERIOUS ISSUE THAT NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394771April 1, 2011
SEATS
THE DRIVER'S SEAT BRACKET, OUTSIDE REAR BROKE AS I SWING MY BODY AROUND TO EXIT THE CAR. THE BACK OF THE SEAT FELL SHARPLY ABOUT 4" AND I FOUND MYSELF BETWEEN THE PILLAR AND THE SEAT. I LIVE IN A MOUNTAINOUS COUNTY IN CALIFORNIA, AND REGULARLY TRAVEL FOR BUSINESS (2 - 4 TIMES PER WEEK) BETWEEN 3 OTHER COUNTIES, SAME TOPOGRAPHY. IF THIS HAD OCCURRED WHILE MAKING ONE OF THESE TRIPS THE RESULT WOULD HAVE BEEN CATASTROPHIC, A HEAD-ON, ROLL-OVER, OR OVER THE CLIFF. THANK GOD THIS OCCURRED IN THE VALLEY, AND WHEN I WAS STOPPED. I HAD TO HAVE A TEMPORARY REPAIR AT A FURNITURE REPAIR STORE JUST TO BE ABLE TO DRIVE THE CAR. HE FASHIONED A WOODEN SUPPORT TO KEEP THE SEAT UPRIGHT AND STRAPPED IT BENEATH THE SEAT. ON GETTING TO SANTA ROSA, CA, I TOOK TO VEHICLE INTO NISSAN OF SANTA ROSA AND SPOKE TO THE SERVICE DEPARTMENT. HE MENTIONED THEY SEE THIS WEEKLY, AND WANTED TO CHARGE ME A DIAGNOSTIC FEE. I BALKED AT THAT, WAS SENT TO THE CONSUMER HOT-LINE, AND THEY WOULDN'T FILE A REPORT UNTIL IT WAS DIAGNOSED AT THE DEALERSHIP. I GOT THEM TO WAIVE THE FEE. WENT BACK TO THE DEALERSHIP HAD IT DIAGNOSED. THEY WANTED TO CHARGE ME OVER $800 DOLLARS TO FIX IT. SEVERAL DAYS LATER I GET A CALL FROM THE CONSUMER DIVISION OF NISSAN SAYING THEY WOULD DO NOTHING WITH MY CLAIM. OF COURSE THEY WOULDN'T IF THEY SELL AN EXPENSIVE PART PLUS LABOR ON A REGULAR BASIS. SINCE THEN I HAVE TALKED TO SEVERAL OTHER TECHNICIANS IN BOTH THE SANTA ROSA AND PETALUMA, CA DEALERSHIPS. IT WAS CONFIRMED THIS IS A REGULAR FAILURE. I'M AMAZED THAT THERE HAVE BEEN NO ANY FATALITIES, OR MAYBE THERE HAVE. THE FACT THAT NISSAN HAS NOT RE-ENGINEERED THIS PART, OR CREATED A MOD FOR THIS FIX HAS ME QUESTIONING THE INTEGRITY OF NISSAN PRODUCTS. HOW MANY PEOPLE HAVE TO DIE BEFORE THEY DO THE RIGHT THING. IS THIS THE ONLY COMPLAINT FILED WITH THE NHTSA? WE FOUND THIS PROBLEM DISCUSSED NUMEROUS PLACES ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393817March 31, 2011
VISIBILITY, LATCHES/LOCKS/LINKAGES
WHEN I LOCK MY DOORS THEY GO DOWN ALL BY THEMSELVES. YESTERDAY THEY WENT DOWN THE CAR GOT SOAKED INSIDE. I DON'T FEEL SAFE BECAUSE ANYBODY CAN REACH THEIR HAND IN AND OPEN THE DOORS. CAR IS 4 YEARS OLD. SHOULDNT BE HAVING THESE MAJOR REPAIR PROBLEMS. SO FAR STRESS CRACKED WINDSHIELD, SQUEALING BRAKES, NOW ALL FOUR WINDOWS GOING DOWN AFTER I LOCK IT. THIS IS A MAJOR SAFETY ISSUE WHAT IF THE DOORS LOCK AND THE WINDOWS DECIDE NOT TOGO DOWN ANYMORE SOMETHING IS BAD WRONG WITH THE LOCKING MECHANISM. I WANT TO KNOW WHY THERE HASN'T BEEN A RECALL FOR THIS VERY DISTURBING FAILURE .BELOW IT DOESN'T GIVE YOU A CHOICE TO EXPLAIN WHAT IS REALLY WRONG WITH THE CAR THANK YOU FOR LETTING ME EXPLAIN NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393683March 30, 2011
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2007 NISSAN MURANO. AFTER I LOCK THE DOORS THE WINDOWS GO DOWN ALL BY THEMSELVES. THIS IS A SAFETY ISSUE. IT HAPPENS ALL THE TIME A LOT OF PEOPLE HAVE THIS PROBLEM WITH THEIR MURANO'S. THE CONSUMER STATED THE REAR DOOR WAS CLOSED AND APPEARED TO BE LATCHED SECURELY WHEN HE DROVE OFF. HOWEVER, THE DOOR FLEW OPEN IN THE MIDDLE OF THE STREET. UPDATED IVOQ 04/27/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393050March 28, 2011
SEATS
WE HAVE A 2007 NISSAN MURANO. IN DECEMBER I REALIZED MY DRIVERS SEAT WASN'T ATTACHED ON ONE SIDE. THE "SEAT LIFTER" WAS BROKEN. I DROVE WITH 1/2 OF MY SEAT NOT BEING ATTACHED FOR 2 MONTHS BECAUSE THERE WAS A "NATIONAL BACKORDER" ON THIS PART. I WAS TOLD BY THE REPAIR TECHNICIAN THAT THEY'VE SEEN THIS A LOT RECENTLY, AND THAT IT WAS A THIN PIECE OF METAL SO IT BROKE EASILY. I WAS VERY UNCOMFORTABLE WITH THIS SAFETY ISSUE, BECAUSE MY INFANT CAR SEAT WAS BEHIND MY DRIVERS SEAT. I WAS WORRIED MY SEAT WOULD DETACH IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386574March 5, 2011
VISIBILITY
DRIVER SIDE SUN VISOR FALLS DOWN IN FRONT OF DRIVERS FACE WHILE DRIVING CAUSING BLOCKING OF VIEW. VISOR WILL NOT STAY IN UP POSITION AND CONSTANTLY FALLS DOWN. I HAVE SEARCHED THE INTERNET AND HAVE SEEN THAT THIS IS NOT AN UNCOMMON PROBLEM AND THERE ARE MANY COMPLAINTS ABOUT THIS. NISSAN KNOWS OF THE ISSUE AND IS OVERCHARGING CUSTOMER FOR THE EXACT SAME PRODUCT WHICH HAS THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386012March 1, 2011
EQUIPMENT, VISIBILITY
MY DRIVER SIDE SUN VISOR DOES NOT STAY IN THE UP POSITION. IT DROOPS DOWN INTERMITTENT BLOCKING SIGHT OF VIEW. THIS IS DANGEROUS WHEN I DRIVE AT NIGHT TIME WHEN THE SUN VISOR IS IN THE DOWN POSITION ALL THE TIME. THIS IS ON A 2007 NISSAN MURANO. I WAS TOLD THAT THE REPAIR/REPLACEMENT WILL BE ~$500 AND THE EXTENDED WARRANTY DOES NOT COVER FOR THIS DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382822February 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I FELT A VIBRATION COMING FROM MY 2007 NISSAN MURANO AND I TOOK IT TO THE DEALER AND THEY SAID THEY DIDN'T FEEL IT. TOOK IT BACK A SECOND TIME AND THEY SAID THAT THEY HAD OVERSERVICED THE CVT(TRANSMISSION) AT A PRIOR SERVICE INTERVAL. THEY SAID THEY RESET THE FLUID LEVEL. TOOK THE CAR AND IT STILL VIBRATED... A WEEK LATER I WAS PONDERING HOW TO FILE A COMPLAINT. TODAY I WAS HEADING TO THE AIRPORT WHEN THE CAR COMPLETELY LOST ALL POWER TO THE CVT. I WAS ENTERING THE HIGHWAY AND I FELT THE ENGINE JUST REV UP AND THE CAR WASN'T MOVING FORWARD WITH MY FOOT ON THE GAS PEDAL. A CAR ALMOST SLAMMED ME IN THE REAR END AND I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK AND TOWED THE CAR TO THE DEALER. THE DEALERSHIP FAILED TO RECOGNIZE THAT THE CVT SHOULD HAVE BEEN REPLACED AND THAT THERE IS ALSO A RECALL ON THE CVT. THIS PUT ME AND ANYONE WHO WAS IN MY CAR IN A DANGEROUS SITUATION WHERE IT COULD HAVE ENDED UP TRAGICALLY IF SOMEONE HAD HIT ME ON THE DRIVER SIDE IF I WAS MAKING A LEFT TURN AND MY CAR LOST POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381606February 11, 2011
STRUCTURE:FRAME AND MEMBERS, SEATS
BRACKET ON THE LEFT SIDE OF DRIVER'S SEAT CRACKED IN HALF. SEAT NOW ROCKS WHEN CAR IS IN MOTION. WHILE DRIVING, THIS IS VERY DISTRACTING/SCARY AND CAN CAUSE AN ACCIDENT. THE REPAIR IS ESTIMATED AT $1,000 AND THE DEALER CLAIMS NOT UNDER WARRANTY. THIS IS A STRUCTURAL DEFECT AS EVIDENCED BY THE NUMBER OF COMPLAINTS FOR THE SAME THING. THIS SHOULD BE A RECALL ITEM AND/ OR NISSAN SHOULD WARRANTY THE REPAIR.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379755January 31, 2011
SEATS
DRIVER SEAT SUDDENLY BECAME LOOSE DURING MY AFTERNOON COMMUTE. IT ROCKS VERY BADLY FROM SIDE TO SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379179January 25, 2011
SEATS
WHILE DRIVING ON I95 THE DRIVER'S SEAT BROKE AND BEGAN ROCKING BACK AND FORTH. I MANAGED TO MAINTAIN CONTROL OF THE CAR TILL I GOT HOME AND PROPPED THE SEAT UP WITH WOOD BLOCKS. I LOOKED ONLINE AND FOUND NUMEROUS COMPLAINTS OF THE SAME PROBLEM FROM MURANO OWNERS, 41 EXACT SAME COMPLAINTS ON THE FIRST SITE I VIEWED. NISSAN ADMITS NO FAULT AND RECOMMENDS A $1200 REPAIR. I CALLED MY NISSAN DEALER AND THEY SAID THEY SEE THIS PROBLEM CONSTANTLY, BUT CAN USUALLY MAKE A WELD REPAIR FOR ABOUT $70. I TOOK THE CAR TO THE DEALER AND THEY QUADRUPLED THE PRICE TO $300 FOR THE WELD. WHEN I BALKED, THE MECHANIC AND THE SERVICE MANAGER TOLD ME I HAD TO HAVE THE REPAIR DONE AS IT IS A SAFETY PROBLEM. I AGREE, IT CERTAINLY IS A SAFETY PROBLEM. SHOULDN'T NISSAN ACKNOWLEDGE THEIR DESIGN FLAW BEFORE PEOPLE ARE KILLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378329January 23, 2011
SEATS
FRONT SEAT IN THE 2007 NISSAN MURANO IS OFF IT'S BRACKET, CAN'T AFFORD TO PAY OVER 2,000 TO GET IT FIXED. THE WHOLE FRAME IS BROKEN AND IT SHAKES WHEN I SIT IN THE CAR. THE CAR HAS LESS THAN 60K ON IT. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377133January 19, 2011
SEATS
UPON ENTERING THE VEHICLE TO BEGIN MY COMMUTE TO WORK, I NOTICED THE DRIVER'S SEAT HAD APPARENTLY SEPARATED FROM ITS TRACKS, AND WAS ROCKING BACK AND FORTH. THIS IS DISCONCERTING, AND CAN BE EXTREMELY DANGEROUS. THE VEHICLE WAS PURCHASED NEW IN DECEMBER 2006, AND NOW HAS 27,500 MILES ON IT. I HAVE BEEN DRIVING FOR MANY YEARS, AND HAVE NEVER EXPERIENCED A FAILURE LIKE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376125January 10, 2011
FUEL SYSTEM, GASOLINE
FUEL GAUGE DOES NOT REGISTER ACCURATE LEVEL OF FUEL IN TANK. SAFETY CONCERN AS NOT ABLE TO ACCURATELY KNOW HOW MUCH GAS IS IN TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375491January 10, 2011
SEATS
I WENT TO SIT IN MY DRIVERS SEAT AND I HEARD A VERY LOUD CRACK AND MY SEAT BROKE. IT NOW ROCKS AND LEANS INTO THE DIRECTION OF THE DRIVER SIDE DOOR. THE SEAT LITERALLY ROCKS AND IS VERY UNSTABLE. IF THE SEAT COMES COMPLETELY UNHINGED DURING THE DRIVING PROCESS OR IN AN ACCIDENT THE DRIVER COULD BECOME SEVERELY INJURED DUE TO THE INSTABILITY. IN ADDITION, IT CAUSES MY SEATBELT TO GET STUCK IN BETWEEN SEAT AND DOOR BECAUSE SEAT TOUCHES THE DOOR WHEN SITTING IN IT. I CALLED THE DEALERSHIP AND THIS FIX IS APPROX $1000 TO $1200. I NOTICED ONLINE AND ON THIS SITE THAT THERE ARE NUMEROUS COMPLAINTS WITH THIS EXACT PROBLEM AND NOTHING HAS BEEN DONE TO FORCE THE AUTOMAKER TO FIX THIS PROBLEM. WE NEED SERIOUS ACTION QUICKLY BECAUSE THIS IS A VERY EXPENSIVE REPAIR AND NISSAN SHOULD BE LIABLE FOR IT AS THIS IS HAPPENING ACROSS THE COUNTRY AND IS VERY UNSAFE FOR THE DRIVER AND OTHER VEHICLES THAT COULD BE AFFECTED IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374268December 31, 2010
SEATS
DURING THE COURSE OF NORMAL, ROUTINE AND NON-COMMERCIAL USE OF THE VEHICLE, THE DRIVER'S SEAT BECAME LOOSE AND BEGAN TO ROCK/MOVE. TOOK VEHICLE TO NISSAN DEALER FOR INSPECTION AND DIAGNOSIS. DEALER SERVICE DEPARTMENT ADVISED THAT SEAT MOUNT FOR DRIVER'S SEAT WAS BROKEN AT A WELD SPOT, COMPROMISING THE INTEGRITY OF THE MOUNTING. NO COLLISSION OR OTHER ABNORMAL EVENT PRECIPITATED THE INCIDENT. THIS WOULD SEEM TO INDICATE A MANUFACTURING OR DESIGN DEFECT IN THE SEAT MOUNT WITH SERIOUS SAFETY IMPLICATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373599December 31, 2010
SEATS
2007 NISSAN MURANO ,NO ACCIDENT, FAILURE OF DRIVERS SEAT FRAME, CRACKED UNDER NORMAL DRIVING CONDITIONS LESS THAN 50,000 MILES. THIS COULD CERTAINLY BE A SAFETY ISSUE SINCE IT AFFECTS THE DRIVER WHILE DRIVER IS DRIVING, SHOULD BE A RECALL . FIX IS QUOTED AT 1,200.00 DOLLARS WAITING FOR PARTS CURRENTLY. OLD PARTS STILL IN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372406December 26, 2010
EQUIPMENT, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOORS CAN BE UNLOCKED AND THE CAR IGNITION CAN BE STARTED WITHOUT A KEY, AND THERE IS NO WAY TO LOCK THE IGNITION, AND NO WAY TO STOP ANYONE FROM OPENING THE DOORS. THIS CREATES AN EXTREMELY DANGEROUS CONDITION FOR CAR JACKING AND HARM TO THE OCCUPANTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372418December 26, 2010
STRUCTURE, VISIBILITY
2007 NISSAN MURANO SL. DRIVER'S SUN VISOR ROTATED DOWN WITHOUT WARNING AND BLOCKED DRIVER'S VISION. NEARLY CAUSED A COLLISION. VISOR ROTATES ON SHAFT AND WILL NOT REMAIN IN THE UP POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372058December 22, 2010
SEATS
1. WE OWN A 2007 NISSAN MURANO. WHILE DRIVING AT APPROXIMATELY 45 MPH, WE HEARD A "CRACK" SOUND IN THE CAR. IT WAS IMMEDIATELY EVIDENT THAT THE SEAT'S BACK WAS ABLE TO MOVE IN A MANNER THAT IS NOT NORMAL. IT WAS ABLE TO SHIFT/TWIST TO THE SIDE RATHER THAN BE STABLE IN A FRONT-FACING POSITION. THIS OCCURRED WITH A VEHICLE THAT WAS ONLY DRIVEN UNDER NORMAL SUBURBAN CONDITIONS (NOT USED OFF ROAD OR IN EXTREME SITUATIONS) AND WITH APPROXIMATELY 55,000 MILES. THERE WERE NO SPECIAL CIRCUMSTANCES OR UNUSUAL DRIVING, JARRING, OR TRAUMA TO THE VEHICLE OR ITS SEAT IN THE DAYS, MONTHS, AND YEARS LEADING UP TO THIS FAILURE. 2. A METAL SEAT BRACKET (SEAT LIFT FRAME ASSEMBLY) IN THE FRONT DRIVER'S SEAT BROKE ON 12/20/2010. THIS HAS A CONSEQUENCE OF THE FRONT SEAT BEING ABLE TO MOVE ABOUT INCLUDING ROCKING, SHIFTING, AND TWISTING WHILE DRIVING, AND IS ESPECIALLY UNSTABLE DURING TURNS OR ON A BUMPIER SURFACE. EVEN WITH A SEATBELT ON, THERE IS A SERIOUS INSTABILITY TO THE SEAT. WHILE WE HAVE NOT EXPERIENCED A CRASH THAT CAUSED INJURY, FROM THIS, WE STRONGLY FEEL THE POTENTIAL FOR THERE TO BE SERIOUS INJURY OR DEATH BECAUSE THE SEAT IS NOT STABILIZED EXISTS. IN REVIEWING MESSAGE BOARDS FROM OTHER OWNERS OF MURANOS (SEE HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2004/NISSAN/MURANO/SEAT FOR EXAMPLE), THIS FAILURE EXISTS IN MULTIPLE MODEL YEARS (NOTED FROM 2004 ON) AND APPEAR TO IMPACT HUNDREDS, IF NOT THOUSANDS OF MURANO OWNERS. 3. NISSAN REQUIRES THE SEAT TO BE REPLACED AT A COST OF $1000 - $1200 TO THE CONSUMER. THEY DO NOT CONSIDER THIS A SAFETY ISSUE AND THUS DO NOT COVER THIS UNDER RECALL. WE ARE CURRENTLY AWAITING THE REPAIR FROM THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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