Nissan Juke Complaints

478 consumer complaints on file.

#10507257April 5, 2013
STEERING
STEERING WAS OFF CENTER, HAD TO BRING TO NISSAN DEALER TO CHECK FOR ALIGNMENT , THEY SAID THAT INNER TIE ROD IS BENT,NOT AGREEING WITH SERVICE MANAGER, , CALLED NISSAN HUNDRED TIMES PLUS E-MAIL S, TO CHECK MY CAR DEALER UNCOOPERATIVE.NISSAN WONT FIX IT UNDER WARRANTY,CAR IS 2 MONTHS OLD , I EXPLAINED THAT ITS TO EARLY TO HAVE INNER TIE ROD PROBLEMS THIS PARTS ARE DESIGN TO ABSORB ROAD IMPERFECTION, THEY JUST SAY NO,THEIR SORRY FOR IT. CAR IS NEW NO STRESS OR WEAR AND TEAR YET ON THE CAR.AT THE END I HAVE TO REPLACE STEERING RACK LINKAGE/ASSEMBLY BECAUSE YOU CANT BUY INNER TIE ROD SEPARATELY., COSTING ME $3000.00 PARTS AND LABOR.THE INNER TIE ROD IS WEAK AND FAILED TO DO ITS FUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494378January 22, 2013
ELECTRICAL SYSTEM, STEERING, POWER TRAIN
ON JANUARY 18TH, DEALER COMPLETED RECALL NOTICE REPAIR OF FUEL PRESSURE SENSOR. WHEN VEHICLE WAS PICKED UP FROM DEALER THAT WEEKEND, ONLY WENT 2 1/2 MILES AND VEHICLE EXPERIENCED ELECTRICAL FAILURES. ENGINE GETTING FUEL, HOWEVER NO POWER TO TRANSMISSION, STEERING, BRAKES. DEALER STATES ITS THE BATTERY AND REPLACED BATTERY. APPROXIMATELY 25 MILES LATER WE HAVE EXPERIENCED THE SAME ELECTRICAL FAILURES. STARTING WITH POWER, THEN RADIO, LIGHTS, FANS AND SHIFTING, AND EVENTUALLY TOTAL ENGINE FAILURE. VEHICLE HAS NOW BEEN TOWED TO DEALER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480645October 16, 2012
ENGINE
TL* THE CONTACT OWNS A 2010 NISSAN JUKE. THE CONTACT STATED WHILE DRIVING 20 MPH THE VEHICLE STALLED AND THE GEARS MALFUNCTIONED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE REMAINED OFF FOR FIVE MINUTES BEFORE IT WOULD RESTART. THE CONTACT PURCHASED THE VEHICLE A WEEK AGO. NEITHER THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 540.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475054September 11, 2012
FUEL/PROPULSION SYSTEM
AS I WAS COMING TO A STOP AT THE APPROACHING RED LIGHT, MY CAR COMPLETELY CUT OFF. IT WAS NOT ENOUGH TIME TO TURN ON HAZARDS OR SIGNAL ANY APPROACHING CARS SO THE CAR CAUSING THE CAR BEHIND ME TO HIT INTO THE BACK OF MY BUMPER. THE HIT CAUSED SOMETHING TO FALL OFF THE TOP OF THEIR CAR AND MAKE A SMALL CRACK ONTO MY DRIVER TAIL LIGHT. THE CAR STOPPED BECAUSE IT WAS COMPLETELY OUT OF GAS, EVEN THOUGH THE GAS METER READ THAT THERE WAS MORE THAN A QUARTER TANK OF GAS IN THE CAR. THERE WAS A RECALL ON MY VEHICLE FOR THE FUEL SYSTEM NOT READING CORRECTLY, WHICH I HAD MY CAR TAKEN INTO THE NISSAN DEALERSHIP IN JULY, WHERE THEY SPENT 3 HOURS "CORRECTING" THE PROBLEM. HOWEVER, THE PROBLEM WAS NOT FIXED CORRECTLY AS HAVING NO GAS IN THE CAR (EVEN THOUGH THE METER SAID I HAD GAS) CAUSED MY CAR TO STOP IN THE MIDDLE OF A BUSY STREET, WHICH IN TURN CAUSED MY DAUGHTER AND MYSELF TO BECOME INVOLVED IN A CAR ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10470406August 13, 2012
ENGINE
WHEN TRAVELING IN THE JUKE ESPECIALLY WITH THE WINDOW DOWN A BIT THERE IS A CONSTANT WAVE OF HEAT COMING UP FROM THE FLOOR AREA BEHIND THE CENTER CONSOLE. THE HEAT IS ENOUGH TO MAKE YOUR LEGS SWEAT. UPON FINDING THE SOURCE I BURNT MY FINGER ON A PIPE THAT IS BEHIND THE CONSOLE WITH NOW INSULATION OR WRAPPING. IT MAKES THE JUKE VERY UNCOMFORTABLE TO DRIVE AS IT'S ALWAYS HOT. I ALSO FEEL THERE SHOULD NOT BE EXPOSED PARTS THAT CAN BURN. DEALER SAID THEY CONTACTED NISSAN BUT IT HAS BEEN 3 WEEKS AND NO RESPONSE FROM DEALER OR NISSAN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10469910August 8, 2012
VISIBILITY/WIPER
THIS HAS NOTHING TO DO WITH THE WIPERS - ALL VISIBILITY - PURCHASED CAR NEW 10/22/2011 - BUT IT WAS AROUND 10/28/2011 THAT I NOTICED SCRATCHES IN WINDSHIELD AND DRIVER SIDE WINDOW - YES IT IS BAD ENOUGH THAT WHEN THE SUN HITS THE AREAS IN THE RIGHT SPOT IT IS BLINDING. DEALERSHIP HAS CONTINUALLY GIVEN ME THE RUN AROUND. PLEASE IF YOUR SEE MY VIN WAS INVOLVED IN AN ACCIDENT - HEAD ON - DRIVER SIDE IMPACT - PLEASE MAKE SURE THE WINDSHIELD AND DRIVER SIDE WINDOW ARE LOOKED AT THOROUGHLY. I HAVE SENT THIS REQUEST TO MY FATHER AS WELL. YOU WILL ALSO BE RECEIVING A COPY OF THE LETTER THAT IS BEING TO SENT TO NISSAN CORP OFFICE AND NJ BETTER BUSINESS BUREAU. VEHICLE WAS PURCHASED THIS WAY, SCRATCHES WHERE NOT NOTICEABLE AT TIME OF PICK UP, AND AT THIS TIME SINCE MY IOU OR WE OWE YOU SHOWS THAT THERE IS NOTHING MENTIONED ABOUT THIS - REPORTED ISSUE TO DEALER BACK 11/11 - HAD SERVICE MANAGER AND SALES PERSON LOOK AT ISSUES AND AS OF TODAY STILL CHASING ME TAIL. THIS WAS ALSO MENTIONED AT FIRST OIL CHANGE, OIL CHANGE, RECALL, TIRE ROTATION VISIT, TOOK CAR TO DEALER TODAY TO SPEAK WITH NEW GENERAL MANAGER SO TODAY WOULD MAKE 6TH TIME I HAVE ASKED TO COME SORT OF RESOLUTION - I WAS TOLD TO REPORT TO MY INSURANCE - AND THEY WOULD SPLIT MY DEDUCTIBLE WITH ME TO REPAIR - REPLACE. REALLY - SAFELITE HAS ALREADY LOOKED AT - AND HAD WRITTEN LETTER AN ESTIMATE - NO ONE EVEN TOOK THE TIME TO LOOK AT. SAD ... BUT HEY AGAIN IF YOU SEE MY VIN INVOLVED IN A HEAD ON OR DRIVER SIDE IMPACTED ACCIDENT - PLEASE MAKE SURE WINDSHIELD AND DRIVER SIDE WINDOW ARE THOROUGHLY LOOKED AT. THANK YOU FOR YOUR HELP AND TIME ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467627July 25, 2012
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THE SENDING UNIT IN THE FUEL TANK FAILED STRANDING MY 19 YEAR OLD DAUGHTER IN TRAFFIC DURING A STORM WITH VERY POOR VISIBILITY. THIS COULD HAVE RESULTED IN A MULTI-VEHICLE WRECK WITH FATALITIES. LAW ENFORCEMENT ARRIVED AT THE SCENE AND DIRECTED TRAFFIC IN THE RAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND REPAIRS WERE MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467010July 23, 2012
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ENGINE
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE POWER BEGAN TO REDUCE SIGNIFICANTLY WITH THE ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THEN TOWED TO AN AUTHORIZED DEALER. THE MASS AIR FLOW SENSOR WAS CLEANED AND THE AIR FILTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 5,700. UPDATED 08/28/12*LJ THE DEALER CLEANED THE MASS AIR FLOSS SENSOR AND REPLACED THE AIR FILTER. UPDATED 09/13/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458643May 16, 2012
UNKNOWN OR OTHER
TOOK VEHICLE IN FOR SERVICE 3/30/12 AND WAS INFORMED THAT THERE WAS A RECALL ON THE VEHICLE CONCERNING THE FUEL PRESSURE SENSOR CONNECTION. THE DEALER TOLD ME IT WOULD TAKE AT LEAST 2 HOURS TO REPAIR AND I WAS UNABLE TO STAY THAT DAY. AT THIS POINT I WAS NOT INFORMED THAT A PART NEEDED TO BE ORDERED IN ORDER FOR THEM TO SATISFY THE RECALL. THIS IS CLEARLY STATED BY THE DEALER ON INVOICE 105444. JUST WONDERING WHY THE PART WAS NOT ORDERED AT THAT TIME. SO I HAD TO GO OUT OF TOWN AND THE DEALERSHIP INFORMED THAT I COULD GO TO ANY NISSAN DEALER TO HAVE THIS DONE, STILL NOT TELLING ME A PART NEEDED TO BE ORDERED. SO WHEN I WAS ABLE TO SCHEDULE A TIME TO HAVE THE RECALL TAKEN CARE OF I DID JUST THAT. I ALSO HAD RECEIVED VIA U.S. MAIL THE RECALL NOTIFICATION. THE RECALL NUMBER IS 12V-069. I WENT TO THE NISSAN DEALER ON MY PRE-SCHEDULED APPOINTMENT AND IT WAS AT THAT TIME I WAS INFORMED THAT A PART NEEDED TO BE ORDERED AND THEY DID NOT HAVE IT IN STOCK. (STILL NOT SURE WHY THEY WOULD NOT ORDER THE PART THEN AND THERE.) SO ONE WASTED TRIP TO THE DEALERSHIP. OH BY THE WAY THEY CALLED ME TWICE AND SENT AN EMAIL TO CONFIRM THE APPOINTMENT. SO YESTERDAY I SCHEDULED ANOTHER APPOINTMENT WITH THE DEALER TO TAKE CARE OF THIS RECALL. SO WHEN I SHOW UP TODAY AT THE DEALERSHIP THEY STILL HAVE NOT ORDERED THE PART. I ASKED IF THEY COULD OVERNIGHT THE PART AND THEY SAID THEY COULD NOT AND IT WOULD TAKE 2 BUSINESS DAYS TO GET THE PART. UNFORTUNATELY, I AM SCHEDULED TO GO OUT OF TOWN ON BUSINESS FOR THE NEXT MONTH OR SO AND I WAS TAKING THE CAR THAT HAS THE RECALL. SO NOW I HAVE WASTED 2 TRIPS TO THE DEALERSHIP (30 MILE DRIVE) AND STILL DO NOT HAVE THE CAR FIXED. I AM VERY UNHAPPY WITH THIS PROCESS AND I THINK THAT NISSAN SHOULD OFFER SOME SORT OF COMPENSATION FOR MY TIME AND GAS. AT THIS POINT I DON'T KNOW WHAT TO DO NEXT. CAN YOU PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454869April 11, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V583000 (ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO-CHARGER). THE VEHCILE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE PART WAS ON BACK ORDER AND THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447355February 10, 2012
FUEL SYSTEM, GASOLINE
ON 2/1/12 MY DAUGHTER NOTICED A STRONG ODOR OF FUEL COMING FROM THE INTERIOR OF THE VEHICLE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR SAFETY REASONS. THE SERVICE MANAGER FOUND A SEVERE LEAK "THAT WAS POURING FUEL INTO THE ENGINE COMPARTMENT" WHENEVER THE VEHICLE WAS RUNNING. THE LEAK WAS AT THE FUEL PRESSURE REGULATOR. I DID SOME RESEARCH ON THE INTERNET AND REALIZED THAT THIS IS A VERY COMMON PROBLEM AND HAS HAPPENED TO MANY JUKE OWNERS. MY 18 YEAR OLD DAUGHTER COULD HAVE DIED IN A VEHICLE FIRE! I HOPE IT DOESN'T REQUIRE SEVERAL PEOPLE TO DIE BEFORE A RECALL IS ISSUED. THIS IS A VERY DANGEROUS SITUATION AND NISSAN SHOULD BE AWARE OF IT DUE TO ALL OF THE SERVICE CLAIMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446136February 1, 2012
FUEL SYSTEM, GASOLINE
I SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP FOR A RECALL: NHTSA CAMPAIGN ID NO. 11V583000. WHEN I ARRIVED FOR MY APPOINTMENT, I WAS TOLD BY THE SERVICE MANAGER THAT NISSAN HAD "PUT A RESTRICTION" ON THE PART AND THEY COULD NOT GET IT. THEY SAID THEY WOULD CONTACT ME WHEN THEY WERE ABLE TO GET THE PART. I ASKED WHAT A "RESTRICTION" ON A PART MEANS AND THEY SAID NISSAN WOULD NOT SEND THEM THE PART EITHER BECAUSE THERE WAS A SHORTAGE OF PARTS OR BECAUSE THEY WERE TRYING TO "DISTRIBUTE THEM EVENLY." I ASKED WHAT HAPPENS IF I EXPERIENCE AN ENGINE FAILURE AND SHE HAD NO RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445590January 27, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAVE BROUGHT MY 2011 NISSAN JUKE TO THE DEALER SEVERAL TIMES BECAUSE THE TIRE PRESSURE MONITOR DOES NOT WORK PROPERLY. THE LIGHT COMES ON AND GOES OFF FREQUENTLY WITHOUT A PROBLEM. I HAVE BROUGHT THE CAR IN WITH THE LIGHT ON AND NO PROBLEM COULD BE FOUND SO THEY WOULD RESET THE LIGHT. MANY PEOPLE ON THE INTERNET HAVE THE SAME PROBLEM, THERE IS A SERVICE BULLETIN FOR THE PROBLEM YET THE DEALER REFUSES TO CORRECT THE PROBLEM. TODAY I MADE THE DEALER AWARE OF THE SERVICE BULLETIN (THEY SAID THAT THEY DIDN'T KNOW ABOUT IT) THEY SAID THAT MY VIN IS NOT PART OF THE BULLETIN YET I HAVE THE IDENTICAL PROBLEM. I CALLED NISSAN, THEY AGREED WITH THE DEALER AND SAID UNLESS THE DEALER COULD FIND A DEFECT THERE IS NOTHING THAT THEY COULD DO. TODAY I ACTUALLY DID HAVE A NAIL IN MY TIRE AND THANKFULLY I WAS AT THE DEALER FOR ANOTHER RECALL. I HAVE GROWN SO USED TO SEEING THE LIGHT ON I NOW IGNORE IT. MY FEAR IS THAT I WILL AGAIN IGNORE A PROBLEM AND IT COULD CAUSE A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437938December 1, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT WAS DRIVING 30 MPH WHEN A LOUD POP EMITTED FROM UNDERNEATH THE FRONT OF THE VEHICLE AND THE VEHICLE BOUNCED OFF OF A CURB. THE FAILURE CAUSED THE VEHICLE TO COME TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE DEALER WHO CONFIRMED THE PASSENGER SIDE BALL JOINTS WERE DETACHED FROM THE FRAME. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 1,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10418124August 9, 2011
FUEL SYSTEM, OTHER
VEHICLE INVOLVED: 2011 NISSAN JUKE SL AND HAS 4,192 MILES ON THE ODOMETER. WHILE DRIVING DOWN THE HIGHWAY, WE RAN OVER SOME DEBRIS WHICH PUNCTURED THE GAS TANK, CAUSING ALL OF THE GAS TO BEGIN POURING OUT OF THE TANK. WE HAD JUST FILLED UP THE 11.8 GALLON FUEL TANK AND HAD NO IDEA THE FUEL WAS LEAKING UNTIL WE PULLED INTO THE DRIVEWAY APPROX. FIVE MILES LATER. WE CALLED THE FIRE DEPT. FOR FEAR OF THE CAR EXPLODING IN THE DRIVEWAY. THE FIREFIGHTERS WERE SHOCKED THERE WAS NOTHING PROTECTING THE FUEL TANK FROM ROAD DEBRIS BOUNCING UP AND PUNCHING A HOLE INTO IT. I FEEL THIS IS A MANUFACTURERS DEFECT. THE GAS TANK SHOULDN'T BE SITTING OUT SO EXPOSED. NISSAN HAD A SIMILAR PROBLEM WITH THE MURANO FOR WHICH THEY ORDERED A SAFETY RECALL TO ADDRESS THIS PROBLEM. THEY SHOULD DO THE SAME WITH THE JUKE. THE LOCAL DEALERSHIP AND NISSAN CORPORATION HAS SHOWN NOT A CARE FOR WHAT HAPPENED TO MY WIFE AND I, CLAIMING IT'S NOT THEIR FAULT WE RAN OVER SOMETHING IN THE ROAD. THE REALITY IS SOME THINGS ARE UNAVOIDABLE TO RUN OVER AND THE GAS TANK SHOULDN'T BE SO EASILY RUPTURED AND POSITIONED WITH NO TYPE OF PROTECTIVE PLATE IN THE WAY. THE REPAIR BILL WAS $863.04 TO PUT IN A NEW GAS TANK. MY WIFE IS NOW TERRIFIED OF DRIVING THE CAR FOR FEAR OF BEING BLOWN UP AND WANTS TO GET RID OF IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411816July 11, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT WAS DRIVING 15 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE AIR FLOW METER BECAME UNATTACHED FROM THE TUBE ASSEMBLY INLET, CAUSING THE FAILURE. AS A RESULT, THE TUBE ASSEMBLY INLET WOULD NEED REPLACING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 5,697 AND CURRENT MILEAGE WAS 7,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404286June 3, 2011
ENGINE AND ENGINE COOLING
ON THIS DATE I WAS DRIVING DOWN INTERSTATE AND MY AIR CONDITIONER STOPPED COOLING. I TOOK IT TO THE LOCAL NISSAN PLACE AND THEY SAID SOMETHING "JUMPED" UP FROM THE ROAD AND PUT A HOLE IN MY A/C CONDENSER. MY INSURANCE AGENT HAS NEVER HEARD OF THIS BEFORE AFTER THE NISSAN PLACE TOLD ME TO CLAIM IT ON MY INSURANCE. THEY STATED THAT NISSAN WAS JUST TRYING TO GET OUT OF MY WARRANTY COVERING THIS. I HAVE HAD THE NISSAN JUKE 2011 FOR ONLY 2 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379967February 2, 2011
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS CANNOT BE RAISED WITH HOOD UP, WHICH MAKES CLEARING WINDSHIELD OF SNOW/ICE VERY DIFFICULT, OR EVEN CLEANING THE WINDSHIELD. RAISING WIPERS WILL PEEL PAINT FROM EDGE OF HOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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