Mitsubishi Outlander Complaints (2018)

72 consumer complaints on file.

#11555883November 19, 2023
Carry Handle, Shell, Base
Our car seat is nearly brand new (first used at the end of Sept 2023 upon birth of our daughter) upon placing the car seat in the base, we noticed it wasn’t making the clicking sound indicating a secure lock to base. Upon further investigation it appears the pieces that lock the car seat in place are jammed and not operating properly. If we had gotten in a car accident the car seat would not have been properly secured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539711August 21, 2023
SEAT BELTS
I have a safety recall on my vehicle. Mitsubishi says I will have to dry from oklahoma to Arkansas because they no longer have places in Oklahoma that will fix a recall. But there are many dealerships that are selling Mitsubishis. Those dealerships also tell me I would have to take it to Arkansas. This is a huge problem, I bought this car brand new and unable to get recalls fixed on it unless I drive to another state. This is awful. I’m a nurse and work a lot I don’t have time to dry to Arkansas and have my car worked on. Not only that time, gas and mileage. That’s not fair at all to me. They should have to have a center of some sort in Oklahoma to fix these recalls if they are going to be selling new Mitsubishis here in Oklahoma.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521660May 12, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Mitsubishi Outlander. The contact stated while driving 15 MPH and making a turn, the message "ABS Service Required" was displayed. The contact veered to the side of the road. The contact stated that she turned off and restarted the vehicle, and the warning message was turned off. However, the contact stated that the failure reoccurred several times while driving. The vehicle was taken to an independent mechanic, who informed the contact that the failure was related to Mitsubishi Technical Service Bulletin Numbers: SR-18-008 and SR-18-007. The vehicle was not diagnosed nor repaired. The dealer was notified of the failure and advised the contact to take the vehicle in for diagnostic tests whenever the messages were displayed; however, the contact stated that the failure occurred intermittently, and the dealer required scheduling a service appointment in advance. The manufacturer was notified of the failure, and the contact was awaiting a call back. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507654February 16, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2018 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the passenger’s side headlight failed to operate. No warning lights were illuminated. The vehicle was taken to the dealer where the headlight was replaced; however, the failure recurred. The contact then stated that while driving at an undisclosed speed, the front driver’s side headlight failed to operate as needed. The vehicle was taken back to the dealer where it was diagnosed that the headlight needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505744February 6, 2023
UNKNOWN OR OTHER
Throttle/Pedal position sensor switch voltage correlation circuit high input… it has been replaced once at beginning of January and within a week the same issue occurred. The part came from the dealership and pep boys replaced it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503424January 24, 2023
STRUCTURE:BODY
The rear liftgate on this vehicle does not stop if there is an obstruction, i.e., a hand, a head or other body part. Not only does it not stop in case of obstruction, there is no audible sound made to indicate the door is in motion. I was hit in the head hard this morning - hard enough to cause stars and get a nice golf-ball sized bump on my skull. This is dangerous and should be remedied. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. In the parking lot where this occurred, a man saw the entire episode unfold, yelled out to try and stop it from happening, but I didn't realize he was yelling for me. After the incident he advised me the same thing has happened to him.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497480December 14, 2022
AIR BAGS
I was in a head on collision on 12/13/2022, and the air bag failed to deploy. The failure of the air bag deployment cause my chest to slam into the steering wheel along with my knees on the steering column. I went to the hospital for observation and any unknown injuries. My chest hurts and knees along with consistent visions of my life flashing in my mind due to the trauma of this incident. The police, nurses, family, and friends said that I’m lucky to not have serious injuries from the failure of the air bag deployment. I have pictures, police report, and other supporting documents. My 2018 Outlander air bag deployment failure is a serious issue, and it needs to be looked into due to safety, lives, and failure from the air bag. Police report number is on drivers involved. All other vehicles involved air bags deployed, but my Outlander’s air bag failed to deploy. Dangerous to myself or other air bag failures. The manufacturer of the vehicle need’s notified with a full investigation into this matter.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11455175March 4, 2022
ENGINE
The contact owns a 2018 Mitsubishi Outlander. The contact stated that the vehicle failed to start up right away. After waiting for a while, the vehicle started as needed. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that several warning lights were flickering while starting the vehicle. The contact called and notified the local dealer; however, the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V609000 (Electrical System) however, the VIN was not included. The manufacturer was not contacted. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454922March 2, 2022
ENGINE, POWER TRAIN
I believe they said it was the cam broke a part .I was driving on a 4 lane highway going 70 my car made a horrible noise and then my car it just shut down I was in the middle lane and thank God I was not hurt or hit by the semis going around me .then tried to order this part and cannot get it it's on backorder and they have no idea when it would be available and so they checked the motor and I now have to replace the motor because of this breaking this was definitely a safety issue with my car just shutting down while driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437886October 23, 2021
AIR BAGS
I was driving when a woman pulled out In front of me. I was going 49 mph and have the EDR report to prove so. (I was wearing my seatbelt). The front of my car smashed into the rear end of her car and I smashed the right side of my head into the steering wheel. I’ve sustained a traumatic brain injury, long term post concussion syndrome along with a page long list of injuries that I’m still dealing with. It’s been a little over a year and my injuries are just getting worse. Mitsubishi sent a guy out to read my Event Data Recorder with promises of giving me a copy of the report. After 6-7 months of them refusing me the report and telling me the air bags should not have went off i hires a lawyer to subpoena a copy of the report. It says the safety features failed. But here I am left with a car that’s totaled and injuries I will never recover from. I also did research and found out that my car was made in the same plant on the same line as the other 68,000 recalled 2018 outlanders. I can’t understand why mine wasn’t part of the recall?!?! It was made in between the dates as the other 68,000 that was recalled.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11428954August 13, 2021
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mitsubishi Outlander. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who stated that there was a code for leak in the fuel tank however, the mechanic was unable to determine the location of the failure. The vehicle was not repaired. The failure recurred four times. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426092July 23, 2021
ENGINE
The contact owns a 2018 Mitsubishi Outlander. The contact stated that the lower engine heat shield had cracked at the bolt inserts causing the shield to become unsecure. The cause of the failure was not yet determined. The vehicle was taken to the local dealer who diagnosed that the heat shield needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413095April 20, 2021
VEHICLE SPEED CONTROL
CRUSE CONTROL SHUTS OFF SAYING ACC NOT AVAILABLE DURING ROAD TRIPS. THIS IS ON HIGHWAYS. IT HAPPENED 5 TIMES DURING ROAD TRIP FROM MILWAUKEE, WISCONSIN TO WAUSAU WISCONSIN WHILE IN MOTION.. THIS HAPPENS EVERY TIME I USE THE CRUSE CONTROL. IT HAPPENED ON THE WAY TO WAUSAU AND ON THE WAY HOME ROUND TRIP APX 600 MILES THIS TRIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407922April 13, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
VEHICLE HAS HAD EV SYSTEM SERVICE REQUIRED, BSW SERVICE REQUIRED, AND ASC SERVICE REQUIRED WARNING LIGHTS COME ON EVERY FEW DAYS SINCE SEPTEMBER. WHEN THESE COME ON MULTIPLE SAFETY FEATURES OF THE VEHICLE ARE IMMEDIATELY DISABLED. THE DEALER HAS BEEN UNABLE TO FIX THE ISSUE AFTER FIVE VISITS INCLUDING ONE WHERE THEY HAD THE VEHICLE FOR 65 DAYS. PER THE MANU: EV SYSTEM SERVICE REQUIRED: "ONE OR MORE FAILURE IS OCCURRING IN THE PLUG-IN HYBRID EV SYSTEM. HAVE YOUR VEHICLE INSPECTED BY A CERTIFIED MITSUBISHI EV DEALER" ASC SYSTEM SERVICE REQUIRED "THERE IS A FAULT IN THE ACTIVE STABILITY CONTROL. CONTACT A CERTIFIED MITSUBISHI EV DEALER TO HAVE THE SYSTEM CHECKED" BSW SERVICE REQUIRED "THE BLIND SPOT WARNING (BSW) DOES NOT OPERATE NORMALLY BECAUSE THERE THERE ARE SOME MALFUNCTIONS IN THE SENSOR OR THE SYSTEM. IMMEDIATELY HAVE YOUR VEHICLE INSPECTED AT A CERTIFIED MITSUBISHI EV DEALER" WHEN THE WARNING DISPLAY APPEARS THE BSW WILL BE DEACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398831March 3, 2021
WHEELS
I'M HAVING TROUBLE WITH MY 4WD LIGHT IS STUCK BLINKING SINCE THE PAST WINTER WEATHER ALSO IT WILL NOT RESET ITSELF FROM SHOWING THE WHEEL IMAGE ON MY ODOMETER SCREEN. PLEASE HELP ME UNDERSTAND WHAT'S GOING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383195December 13, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING IN A PARKING LOT AND SLOWED DOWN BECAUSE OF A BUMP THE CAR IMMEDIATELY DIED AS SOON AS I PASSED THE BUMP WITH NO ENGINE LIGHT ERRORS. THE BATTERY WAS CAR JUMP AND NOTHING HAPPENED. THE BATTERY WAS TESTED WITH VOLTAGE METER AND SAME ISSUE. WHEN YOU TURN ON THE CAR NOTHING HAPPENS, NO SOUND, NO CRANKS, NO ENGINE LIGHT. I HAD THE CAR TOWED AT HOME. THIS IS A SAFETY ISSUE AND VERY CONCERNING. THE CAR IS 2018 OUTLANDER ES AND HAVE 34K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376171November 24, 2020
UNKNOWN OR OTHER
THE SUNROOF GLASS EXPLODED OUT OF OUR CAR WHILE WE WERE DRIVING ON THE FREEWAY IN IDAHO. THE SUNROOF WAS CLOSED BECAUSE IT HAD BEEN RAINING AND IT WAS COLD. MITSUBISHI HAD A SIMILAR PROBLEM WITH SUNROOF GLASS DETACHING IN OUTLANDERS FROM 2007-2010. WHEN WE CONTACTED MITSUBISHI THEY INFORMED US THAT THE GLASS FLYING OUT OF OUR SUNROOF WAS NOT A SAFETY PROBLEM OR A MANUFACTURER'S DEFECT EVEN THOUGH IT WAS RULED AS SUCH IN PREVIOUS YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364788October 17, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
WITHIN 10,000 MILES OF OWNING MY NEW CAR I NOTICED IT WOULD RANDOMLY STALL SOMETIMES AT THE STOP LIGHT OF AN INTERSECTION. IT DOESN'T TAKE LONG TO START BACK UP. OTHER TIMES MY CAR STRUGGLES TO START ALL TOGETHER. I'LL TURN THE KEY 2-3 TIMES BEFORE IT STARTS. SEVERAL MONTHS WENT BY WHERE THE ISSUE WAS NO LONGER PRESENT BUT OVER THE PAST MONTH IT STARTED AGAIN. LIKELY RELATED TO THE WHETHER NOW THAT WINTER IS NEAR. FINALLY MY EBRAKE HAS NEVER WORKED SINCE I BOUGHT THE CAR IN EARLY 2019 WITH 21K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363636October 9, 2020
EXTERIOR LIGHTING
I HAVE REPLACED THE LOWBEAM HEADLIGHTS 7 TIMES IN THE PAST YEAR. I DONT REALIZE THEY ARE OUT UNTIL SOMEONE OR THE POLICE TELL ME. THIS IS A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352950September 3, 2020
FUEL/PROPULSION SYSTEM
WHILE DRIVING MY VEHICLE, THE PROPULSION REDUCED WARNING LIGHT CAME ON AND THE CAR WENT FROM 70 MPH TO 10 MPH. I WAS DRIVING UP A GRADE IN THE LATE EVENING. I HAD A FULL TANK OF GAS BUT NO MILES LEFT ON THE ELECTRIC CHARGE INDICATOR. AFTER I PULLED OVER AND WAITED A FEW MINUTES THE LIGHT WENT OFF AND I WAS ABLE TO DRIVE THE VEHICLE HOME. I TOOK IT TO THE DEALERSHIP THE NEXT DAY. THE DEALERSHIP WAS NOT ABLE TO FIND THE PROBLEM AND INSISTED I COME GET THE CAR. IT IS NOT SAFE TO DRIVE A CAR IF IT REDUCES ITS SPEED/ POWER FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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